岗位职责
1. 客户关系管理:维护良好的宾客关系,处理宾客投诉,提高宾客满意度。
2. 服务协调:协调各部门确保宾客服务的高效和顺畅。
3. 团队管理:领导和管理宾客服务团队,组织培训和指导员工工作。
4. 信息反馈:收集宾客反馈信息,提出改进服务的建议和措施。
5. 迎送服务:参与重要宾客的迎送工作。
6. 特殊情况处理:应对突发情况和特殊事件,及时解决问题。
7. 合作沟通:与其他部门保持良好沟通与合作,提升整体服务质量。
Job responsibility
1. Customer relationship Management: Maintain good guest relations, deal with guest complaints, and improve guest satisfaction.
2. Service coordination: Coordinate various departments to ensure efficient and smooth guest service.
3. Team management: Lead and manage the guest service team, organize training and guide staff.
4. Information feedback: Collect feedback from guests and put forward suggestions and measures to improve the service.
5. Welcome service: Participate in the welcome work of important guests.
6. Special situation handling: deal with emergencies and special events, and solve problems in a timely manner.
7. Cooperation and communication: Maintain good communication and cooperation with other departments to improve the overall service quality.