-Develop good open communication and rapport with all guests.
Recognise return guests and ensure all guests expectations are met and exceeded at all times.
与宾客建立良好关系,能识别常客并达到和超越宾客期望
- Greets guests and processes hotel registration.
问候宾客为其办理登记
-Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
向宾客提供酒店客房、餐饮及其他营业点的活动信息
- One year front office experience is preferred
一年以上前厅部工作经验优先
- Excellent communication skills
良好沟通技巧
- Able to collaborate effectively with other hotel employees and managers
能有效地与酒店同事及经理沟通
-Ability to work a flexible schedule
愿意倒班
To
collect information, and develop quality programs so as to increase
productivity, which will, in turn, improve guest and employee satisfaction, and
meet the company’s business objectives.
收集信息,开拓质量项目以提高生产率,从而提高客人和员工满意度,达到公司的业务目标。
您的职责是为顾客提供始终如一的卓越服务。 协助确保房务部内前台接待服务的运营顺畅、高效。
You will be responsible to provide an excellent and consistent level of service to your customers. Contributes to the smooth and efficient running of the Reception within the Rooms Division.
酒店或旅游管理领域的学历/资质。
Diploma/qualification in Hospitality or Tourism Management
·
Responsible for safe transfer
of guests from all determined locations
·
负责将客人从所有指定地点安全送达
·
Create guest satisfaction
through a pleasing personality, effective communication skills and should be
first to greet the guest as per time of the day
·
凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
·
Maintain good knowledge of the
city routes locations and hotel facilities
·
熟知城市路线、地点和酒店设施
·
Maintain knowledge of flight
timings and assist guest in handling and loading baggage whenever required
·
知晓航班时间,并按客人要求协助其处理和装载行李
·
Maintain a high standard of
personal hygiene and be well groomed and well dressed at all times
·
保持个人卫生, 随时保持个人形象和穿着整洁
·
Do utmost to learn names of
guests, especially repeat and long staying guests remaining alert to situations
to offer assistance
·
尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助
·
Assist in valet parking when
not assigned any duty
·
在没有工作任务时协助代客泊车
·
Maintain detailed knowledge of
facilities and services of the hotel and use this knowledge to promote the
hotel to guests
·
熟知酒店设施和服务情况,并以此向客人推销酒店
·
Keep abreast of activities in
your city which may affect driving times or routes and relay this to management
·
了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报
·
Responsible for the upkeep and
cleanliness of the car used for guest transfer and assist with maintaining
vehicles to hotel presentation standards
·
负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护
·
Performs other duties as may be
assigned by the Rooms Division Manager
·
执行房务部经理可能分派的其它任务
Job Summary
职位简述
To provide owner VIP guests with full butler services throughout the guest stay and ensuring the guest experiences through a professional and personalized service from pre-arrival departure from the resort. All preferences and requests are attended to in a courteous and efficient manner as per resort standards.
为业主VIP客人提供全方位的管家服务,让客人从到店至离店享有专业化、个性化的服务。根据酒店标准,以周到和高效的服务态度满足客人的喜好和要求。
Key Duties and Responsibilities
主要义务和职责
Responsible for assigned luxury suite occupant, anticipating guest preference and needs throughout the guest stay
负责服务指定奢华套房的客人,在客人入住期间,预见客人的喜好和需求。
Ensure all data and preferences of the guest is retrieved prior to arrival, when required contact guest’s assistant or other to collect further information.
确保在客人入住前获取客人的喜好信息及数据,如有必要,可以联系客人的助理或他人收集更多的信息。
Ensure the suite is prepared and ready as per guest preference prior to arrival.
确保在客人入住前已经根据客人的喜好精心地将套房准备好。
Greet the luxury suite guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite.
在车道门口为奢华套房的客人提供热情、个性化的欢迎仪式,陪同客人前往套房。
Carry out in-room check in.
房内办理入住手续。
Attend to guest luggage and belongings as per guest preference in un packing storage and other.
根据客人的喜好整理好客人的行李。
Handle and prepare guest dry cleaning or laundry as per guest requests
根据客人的要求处理衣物干洗或将衣物送至洗衣房清洗。
Ensure all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all butlers are able to carry out personalized service to the guest throughout the stay
将客人的喜好和要求在管家团队中进行分享,确保每位管家能够在客人住店期间为客人提供个性化服务。
Anticipate guest needs throughout the day.
在客人住店期间,预见客人需求。