BASIC FUNCTION
基本职能
Responsible for planning, organizing, conducting, leading and auditing the performance of personnel involved in Bell Service activities.
负责计划，组织，领导，主管，协调，审核行李员的日常工作。
DUTIES AND RESPONSIBLITIES
责任和义务
1. Supervises the activities of Bellman and Doormen engaged in duties such as carrying baggage, rooming guests, paging, running errands and posting information on the event order board.
主管行李员和门童的日常工作包括行李递运，安置客人，呼叫，信息传达并作记录。
2. Answers telephone calls for Bell Service and attends to guest inquiries requests and complaints regarding his section.
回答有关行李员服务的电话并处理客人对其部门的询问要求和投诉。
3. Determines work schedule of all Bell Service personnel; reviews record of attendance and accomplishments of Bell Service personnel in log books; ensures that pending items are completed; takes appropriate action.
为所有行李员制订工作表，在笔记本上核查行李员任务出席和完成情况，确保未完成项目将及时完成，采取适当行动。
4. Supervises maintenance and control of use of Bell Service Baggage room; enforces cleanliness of baggage room and proper procedures in receiving, storing and issuing baggage.
主管行李房的使用和维护，处理行李房的清洁事务并根据适当程序收取、存储和处理行李。
5. Ensures that personnel are always properly groomed – neat and orderly – and proper in manner and deportment.
确保员工仪表得体——干净有序——并能使用适当的礼仪。
6. Initiates requisitions for supplies need by the Bell Service; forwards this to the Front Office Manager for approval.
在前厅部经理批准下，对所需行李服务资源进行采购。
7. Keeps superior informed regarding the performance of his section; suggests possible ways and means of improving service.
通知上级领导有关部门表现的事宜，对提高服务质量的方式方法提出建议。
8. Co-ordinates arrangement of transportation for guests during his shift.
在其班次为客人安排好交通。
9. Conducts preliminary selection interviews of candidates for positions in his section taking into account standards of personnel quality of the Hotel.
对应聘该部门的人员进行初步面试，对方必须符合酒店的标准。
10. conducts orientation for new hires for his section advising them in writing of the standards against which performance of their subordinates will be evaluated.
对部门新员工的入职培训并书面通知他们的表现将被评估。
11. Initiates Commendations and Misconduct Notices.
拟定奖励政策和不正当行为通知。
12. Appraises performance of subordinates and recommends appropriate action basing on results of rating.
评估下属的工作表现，并根据评级结果提出适当的行动建议。
13. Identifies training needs of subordinates of personnel within his section.
如有需要则进行部门内部人员培训。
14. Performs such other duties common to all supervisors and other duties as may be assigned.
履行所有主管共同的职责和其他可能被分配的职责。
JOB SPECIFICATION
职位条件
1. College level
大专学历
2. At least 3 years’ experience
至少3年工作经验
3. Personable and neat
气质良好，头脑灵活
4. Male, at least 173 cm
男性，身高不低于173 cm
5. Verbal facility
良好的口头表达能力
6. Familiar with overall operations and current activities of the hotel
熟悉整个酒店的操作和具体工作。
7. Co-operative, honest
合作，诚实
