· Oversees and directs all aspects of the Bell service operations· 监督和指导行李服务的各方面工作。· Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.· 领导协调客人的需求,特殊要求和请求来确保为客人提供卓越和超值的服务。· Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日· Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。· Be responsible and receptive to guest complaint, should analyze and within the limitation set, make correct and quick decision to ensures total guest satisfaction whilst also protecting the hotel property and revenue.负责接受客人投诉, 在有限范围中分析,并作出正确及快速决定以确保客人的满意率,同时也不损伤酒店财产及营利。· Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。