岗位职责/职位描述Essential Responsibilities:基本职责：根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。确保入住期间客人的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。Specific Job Knowledge, Skill and Ability:工作技能技巧要求Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.擅长于处理宾客关系，能有效快速的应对处理各种问题。Ability to read, Listen and communicate effectively in English, both verbally and in writing.能用英语有效的倾听和进行沟通。Ability to access and accurately input information using a moderately complex computer system.熟练操作酒店电脑系统。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

岗位职责1.熟悉预订资料，了解客情。2.熟练掌握店内外信息，提供准确的问讯和推荐服务。3.负责为下榻酒店的宾客办理入住登记和退房手续。4.熟练掌握前台的各项专业技能，提供符合瑞吉标准的奢华服务。岗位要求1.大专以上文化程度，英语良好。2.性格开朗、沟通能力好，具有较强的服务意识、推销意识和责任感。

岗位职责1.提供高质量的入住，退房，换房及商务服务。2.检查并确保为重要宾客所预分的房间已经就绪。3.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。4.为顾客提供行政楼早餐和下午茶服务，确保区域干净整洁，为客人提供高标准的用餐环境5.确保顾客的需求及需要能及时地跟办，并从客人那里得到反馈。任职资格1.大专以上学历，有相关酒店工作经验者为优。2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。3.具备与宾客沟通交流技巧和良好的客服意识，并熟练掌握酒店操作 系统。4.具有很好的团队协作性和服从性。

【岗位职责】1. 协助客人到达和离开（入住和退房）的相应手续办理2. 电话转接3. 管理现金流动4. 促进销售（入住、餐饮、床位&早餐）5. 组织和参与为说中文的客人举行各种活动6. 翻译文件和通知7. 现场翻译（村内说明会、秀或其它活动的推介…)【岗位要求】1. 愿意每周工作6天2. 持有旅游相关专业文凭者优先3. 须具有工作经验4. 相关软件应用5. 需掌握英语和普通话，掌握其它外语者更佳（法语、日语等）【G.O福利】：双人住宿；一日三餐国际自助餐厅；吧台饮料畅饮；度假村内所有娱乐活动及场地设施免费使用；机场接送服务；工作满一年往返度假村和住址机票；完善的工作意外伤害保险及社会保险；国际化G.O团队；拥有登台演出的机会；每年轮换海外及大中华区度假村工作机会；Club Med海外度假村免费房间；快速晋升通道。

岗位职责1、查看交班记录，了解上一班的移交事项，并负责处理；2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；4、熟练总台各项专业业务和技能，搞好对客服务；5、熟练掌握店内信息，提供准确的问讯服务；6、负责为下榻酒店的宾客办理入住登记手续；7、负责客房钥匙的管理和发放工作并严格遵守验证制度；8、制作有关报表，为其它部门提供准确的接待信息。岗位要求1、高中以上文化程度，流利的英语口语；2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

【岗位职责】1. 协助客人到达和离开（入住和退房）的相应手续办理2. 电话转接3. 管理现金流动4. 促进销售（入住、餐饮、床位&早餐）5. 客人咨询的解答

To assist management in daily operations and ensure guest satisfaction.协助管理团队日常运营工作确保客人满意度。To have the first contact with the guest and ensure all interactions are pleasant and service oriented.第一时间联系宾客确保宾客至上的良好服务意识。Handle guest complaints by ensuring guest satisfaction and problem resolution.处理客人投诉,解决问题并使客人满意。Organize service provider with an accurate daily schedule and venue.合理的安排理疗的时间和地点。Able to schedule reservation in an attempt to maximize daily utilization and revenues, Able to suggest and up sell the spa retail items.能够最大限度安排预定增加收入,促销理疗项目和产品。

岗位概述：       该岗位主要负责在前台为客人提供服务。岗位职责：        1.确保客房收益最大化。        2.确保快速高效的入住登记及退房服务。        3.时刻保持为酒店增销的意识。        4.管理及更新客人档案。        5.准确入账，确保客人的账单明细准确无误。

Summary:The Receptionist takes care of the overall hospitality and service given to ourcustomers from the Front Desk throughout their stay.Responsibilities:To maximize room sales and revenue for the hotel.To ensure our customers receive a fast, efficient check-in and check-out service-To ensure all customers queries or requests are handled in a polite, friendly and efficient manner.To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.To adhere to all company credit policies to ensure that all revenue expected will be received.To adhere to pre-set availability and rate controls-To ensure a high level of product knowledge of the hotel and local area-To maintain and update guest profiles as laid down in the front office procedures.To accurately post all charges to the folios and ensure all charges on guest accounts are accurate with sufficient back up for the guest's review.To provide guest with foreign currency exchange service.To assign safety deposit boxes to guest on request.To answer inquiries pertaining to the status of guest accounts.To ensure a high level of customer service is consistently maintained.To maintain the working area is clean and tidy at all times.

Fulfilling the expressed and unexpressed wishes and needs of all guests.  Providing information to any guest or visitor upon inquiry.满足客人表达及未表达的需求。Responsible for courteously and efficiently checking in and out guests，process all payments according to established hotel requirements.提供友善且高质量的入住登记和离店手续服务。根据酒店规定，为客人提供其需要的信息。Maximizes room sales and revenue for the hotel. Be familiar with the up-selling program, can up-sell the Club rooms & suites.最大限度增加酒店销售收入，熟悉掌握客房促销技能。Listen and record guest concerns through the guest incidents in the mystique system, ensuring follow up. 听取并把客人的投诉记录在案。