• Check-in for guests is carried out quickly according to the quality and speed of the reservation, confirm the relevant information, such as: room rate, number of people, etc., and arrange the room according to the guest's preference. Introduce guests to the hotel's various promotional activities and promote Hilton Honors clubs to non-members to attract new members to join. Direct the direction to the room and explain how to use the room key, distribute gifts to guests, etc.
•Ensure that all needs during your stay are effectively met, and assist guests with foreign currency exchange and checkout procedures. Receive payment methods such as cash, credit cards, traveller's cheques, corporate or third-party payments, etc.
•Warm and friendly greetings to guests, positive and appropriate response to their reasonable needs. Accurately provide various information such as the opening hours of the hotel's business premises and VIP promotion programs.
•Problems and needs that cannot be solved within the scope of their authority are promptly fed back to the corresponding departments and personnel to be solved.
•Play an active role in the team, communicate effectively, and ensure that goals are met.
•Provide customers with warm and attentive service, feel at home.
•Provide customers with warm and attentive service, feel at home. Check in as per the reservation, check the reservation information, Hilton Honors number and airline membership number to ensure the integrity of the check-in form and the security and validity of the payment method.
•Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution.