Assist Duty Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service
Job Requirements:
Strong sense of service and operations
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Excellent communication skills and ability
Be good at organizing and problem solving
Confident, full of vitality
Excellent grooming standards