•Plan and co-ordinate the provision of friendly, efficient services to guests 进行相关计划和协调工作，以确保向客人提供友好和高效的服务 •Schedule activities for guests 安排客人的活动日程 •Plan and co-ordinate all promotional activities targeting clients 计划和协调所有针对客户的促销活动 •Trace relevant statistics about clientele 对客户的相关统计数字进行跟踪 •Co-ordinate and supervise all activities for guests 协调和监督对客人开展的所有活动 •Assist with check-ins/check-outs of clients 协助客人办理入住和退房手续 •Greet Guests upon arrival 在客人抵店时进行迎接 •Room Guests 为客人安排客房 •Cover guest relations desk 负责客户关系台的工作 •Assist guests with airline bookings and reconfirmation’s 协助客人进行航班预订和确认 •Assist all departments in being receptive to the needs of guests 协助所有部门满足客人的各种需求 •Assist staff with language and culture 就语言和文化对员工进行辅导 •Attend recreation activities when necessary 如有必要，可参加一些相关招待活动 •Plan and conduct group and function rundown meetings 计划并召开关于团组和活动的总结会 •Assist in any other duties when required by the Guest Relations Manager 按照客户经理的要求对其它任务进行协助 •Assist with translations (information guest directory menus etc) as required 按要求协助翻译（信息、客户名单、菜单等） •Provide feedback from Guests to Front Office Manager for action 将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动。