PRINCIPAL RESPONSIBILITIES 主要职责 1.The Service Stylist must be outfitted in a unique uniform that is well designed and chic and contains elements of pink to make them easily identifiable to the hotel guests.宾客服务大使必须身着精心设计,美观并结合粉色元素的统一制服从而能便于宾客识别.2. Must be in the lobby and front office areas during their shift.必须在工作班次中服务于酒店大堂和前厅区域.3. Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information.拥有清晰的酒店产品知识从而推销酒店更好房型及其他酒店产品.其中必须包括酒店房态,餐饮设施,水疗中心,健身中心,每日宴会以及相关周边信息.4.Welcome and farewell guests from the lobby.在酒店大堂欢迎及欢送宾客.5.Greet and acknowledge guests that are waiting in the lobby.与在大堂等候的客人打招呼并作出相应反应.6.Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.预先估计宾客的需要并用殷切有理的态度处理宾客的需求.7.Escort guests upon arrival to front desk and introduce by name to front desk colleague..引领未入住宾客去前台并向前台接待员介绍宾客的名字.8.Service Stylists must be able to talk to guests should they be waiting in a queue to check in or check out.宾客服务大使必须与排队等候入住或结帐的宾客交流.REQUIREMENTS 职位要求 1. Education 教育学历§ Certificate / Diploma / Bachelor in Hotel Management酒店管理类证书/学历证明/学士学位证明 2. Experience 经验§ One year working experience, preferably in hotel industry一年相关的酒店工作经验 3. Job Skill / Knowledge 工作技能 / 知识§ Out-going personality性格开朗§ Good communication skills良好的沟通技巧 4.Computer Knowledge 电脑知识§ Knowledge of MS office software相关办公自动化知识§ Opera PMS酒店Opera系统§ FCS FCS系统 5. Language Proficiency 语言能力§ Good command of English and Mandarin, other languages would be beneficial.良好的英语及普通话掌握能力,掌握其他语言者优先考虑.