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  • 北京-顺义区 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 美女多
    • 员工生日礼物
    • 人性化管理
    • 免费工作餐
    • 免费宿舍
    • 年终分红
    养生/护理 | 1000-2000人
    发布于 10:02
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    职责描述:1.在院长的领导下,全面负责值班期间客人投诉抱怨、宫内相关安全隐患的排查、在岗工作人员工作状态的检查、处理各类突发性紧急事件;2.按院办指示执行检查,发现问题、记录问题,解决/上报问题给院长;3.负责值班期间院内各区域的工作巡查,安全检查,客户问题的协助处理等;4.做好值班交接工作,值班情况记录等;5.领导安排的其他工作。任职要求:1.大专及以上学历,酒店管理等相关专业优先;2.年龄28-35岁,5年以上星级酒店工作经验,2年以上酒店值班经理工作经验;3.学习能力强,服务意识强,协调能力好,沟通能力强,踏实肯干,做事认真细致;4.亲和力强,喜欢母婴行业,有志于长期在月子行业发展的优先。5.能接受上夜班。(24小时工作制,上一天休一天)
  • 北京 | 3年以上 | 学历不限

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    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 免费工作餐
    • 年底分红
    • 六险两金
    • 免费宿舍
    • 年底调资
    • 员工夏游
    国际高端酒店/5星级 | 500-999人
    发布于 09:55
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    投递较多
    投递较多
    DUTIES1. Improves the overall guest experience during their stay2. Supervises and directs the front desk team3. Ensures that all colleagues are updated with the current hotel4. Products and services5. Monitors all arrivals and departures from a guest experience perspectiveREQUIREMENTS1.Takes pride in being a hotelier2.self starter ,friendly, helpful and trustworthy leader3.Fully understands room operations4.Communicates and writes with fluency in English as well as the local language5.Has experience in the same capacity, preferably in a luxury hotel6.Preferably comes from a hotel management related educationbackground7.Has strong interpersonal skills
  • 北京-通州区 | 3年以上 | 大专

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    • 财务部
    • 餐饮部
    • 前厅部
    • 工程部
    • 客房部
    • 厨房
    • 人力资源部
    • 人才发展部
    • 保安部
    国际高端酒店/5星级 | 500-999人
    发布于 11:30
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    创新招聘
    创新招聘
    职责描述:协助和支持前厅部总监/助理前厅总监以最有效的方式确保前厅部的顺畅运行,包括但不限于:- 为客人提供最高标准及个性化服务确保最大的客人满意度- 关注每日房态和房价,积极维护并提高酒店营业额和利润- 充分理解并展示酒店的政策和程序,确保所有的工作程序在酒店的指导方针下安全进行岗位要求:- 具备三年以上五星级酒店同岗工作经验- 具备流利的中英文口语表达及书写能力- 具备一定的培训技能和经验- 可以熟练使用电脑和办公软件,包括但不限于Office XP,OPERA,PGS和PSB等系统
  • 北京 | 5年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 年底双薪
    • 月度绩效奖金
    国际高端酒店/5星级 | 500-999人
    发布于 09:19
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    岗位职责1.负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。2.接待和迎送夜间到店的重要宾客,检查有关部门做好服务工作。3.负责酒店夜间的质量管理工作,编写夜间工作日志,记录当天工作的重要情况。进行夜审工作等4.能很好的完成领导安排的其他工作。 
  • 上海 | 3年以上 | 大专 | 提供吃

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 14:08
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    - Monitor the hotel front-of-house operations ensuring sufficient colleague level and proper work flow at all service areas. Conduct floor patrols to front and back of house areas on a regular basis. Handle all emergency situations and represent the hotel management when required.- Provide a front line management contact for guests with escalated service requirements or items to be addressed.- Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log.- Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.
  • 北京-西城区 | 经验不限 | 学历不限 | 提供吃

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-02
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    岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。
  • 儋州 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 年终奖金
    • 带薪病假
    • 提供食宿
    国际高端酒店/5星级 | 100-499人
    发布于 08:45
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    Required Qualifications 必要的资历要求:1. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.  基本的数据理解能力,能对日常营运的数据给予合理恰当的解释2. Thorough organization and supervisory skills proficient in accomplishing the task.  组织管理与督导技能3. Ability to work under pressure and deal with stressful situations during busy periods.  能在强压下胜任工作4. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.  能有效的用英语沟通交流5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to   defuse anger, collect and analyze accurate information and resolve conflicts.  擅长于处理宾客关系,能快速有效的应对各种问题6. Interpersonal skills to provide overall guest satisfaction.  以较强的人际交往能力提高客人满意度
  • 广州 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 法语培训
    • 体验法式优雅
    国际高端酒店/5星级 | 500-999人
    发布于 11:02
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    投递较多
    投递较多
     Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.当班的值班经理要负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。Duty Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.值班经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。Bid farewell to every corporate guest and all VIPs upon their departures. 与每一位团队客人和VIP客人离店时道别。Duty Manager is responsible for the security control of the hotel keys whilst on duty.在当班时,值班经理根据安全需要负责控制酒店的钥匙。 Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.每天/晚需要负责进行整个酒店的安全和日常的设备检查工作。Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.负责解决当班期间发生的安全问题。Duty Manager is to ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.值班经理要负责监督前台接待、主管、宾客关系主任及时准确地完成本职日常工作。To ensure that computer reports are done as scheduled.要确保日常电脑报告的完成。To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.负责向其它班次协调交班记录上需要沟通的事项。Check guest ledger report and make adjustment and report for any mistake. Ensure the accurate of all expected departure VIP guests’ bills.检查客人的消费余额,如果发现任何错误应及时更正并记录.确保所有预期离店的贵宾账单的准确性.Ensure the accurate of night reports, Check and countersign for acknowledgement and make sure the Front Desk Agent distribute all the report correctly.确保夜班报表的准确性, 检查夜班报表并签字确认. 确保前台员工准确发送报表.Direct, control, and co-ordinate activities of all the areas in operation at night and ensure that these activities are properly carried out.在当班时指导,控制并协调各夜间运做部门并确保这些部门的运做正常。Ensure enforcement of all house rules, policies and regulations; specifically ensure that the Security Department carries out duties correctly.  Extra care should be given to the prevention of pilferage of hotel property.确保遵守酒店的规章制度,确保夜班保安员的工作,尤其应避免夜间的偷窃行为。Ensure that smooth operation at the peak hour of checking out in the early morning and make sure the arrangement of hotel shuttle bus and all transportation arranged for guests are in smooth operation.确保凌晨退房高峰期的正常运做以及酒店班车和其他车辆安排。 Co-ordinate with the Security Department for the investigation of irregularities and undesirable guests.及时与保安部联系协调有关任何不正常的事件或部分不受欢迎的客人的调查。Check PSB form and ensure the timely input and transmission to PSB. Make sure the appropriate record fit for standard.检查公安局外宾及内宾登记入住报告, 确保及时准确的输入和传送并做好相关记录。To assist all area in the Front Office Dept. whilst on duty as required. (Service Center, Front Desk, Concierge, Club Millesime)在当班时间根据需要协助前厅部所有岗位的工作。(服务中心、前台、礼宾部、索菲特会所)Responsible for the timely hand-over, briefing by outgoing/in coming Duty Manager.负责及时向下一个班次的值班经理作简要的交班。Brief incoming DM’s on items to be followed-up.向接班的值班经理简要介绍需要落实的有关事项。Maintain daily an accurate record in the DM’s logbook of items and incidents which may be of concern to management and /or which may require further attention.如果是管理层需要的或者日后可能需要注意的事情,要如实地记录在值班经理的交班记录本上。Prepare reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and /or damage to persons and properties inside the premises during the night.在当班时如发生特殊事件,应为客人,员工或非住店客人准备事件报告,记录在当班期间发生的个人或酒店的物品丢失或损坏。To assist as required/requested with the solving of any guest complaints/upsets.根据需要协助解决客人的投诉和问题。Duty Manager is responsible for auctioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.值班经理要负责执行防火和安全条例,在当班时一旦发生火灾或安全问题要同酒店的高级管理人员联系。Responsible in the absence of the Purchasing Manager and Store man for receiving/issuing supply of stocks required to all outlets and for ensuring all relevant orders are completed and authorized in line with the purchasing procedures.在采购部经理和保管员不在时,根据所有餐厅的需要,负责仓库物品的收发工作。所有有关订购的事宜要完全按照采供部的工作程序。Conducts daily shift briefing of front office on time, to review, monitor, adjust and upgrade the performance of the every shift as a whole, explaining new directions and policies and procedures at the same time.按时组织前厅部的交接班会议,回顾总结调整每个班次的工作情况,传达新的工作指示和安排。To ensure that as Duty Manager are constantly aware of and `up-to-date' with all happenings and operations within the hotel. It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.作为一名值班经理,要始终密切关注酒店的运作和最新发生的所有事情。当班期间,必须时刻巡视酒店的各个公共区域和各部门,令员工时刻意识到你的存在。Responsible for ensuring clear and constant communication lines are kept with all staff and hotel departments.要负责同所有的员工和酒店的各个部门保持良好的沟通。Responsible for providing change to other departments and the correct balancing of the main safe float.负责同其它的部门换钱并要保证备用金的安全和准确。Ensure that as Duty Manager are completely aware of all hotel services and facilities, outlet operating hours and scope of service.作为值班经理要对酒店的服务质量和设施设备以及餐厅的营业时间及服务范围了如指掌。Responsible for ongoing pertinent/relevant log book communication to other shifts/departments.负责向其它班次/部门协调交班本上有关需要沟通的事项。To acquire through training provided a comprehensive knowledge of hotel’s Property Management System (OPERA), Telephone System.通过培训,要掌握酒店电脑系统(OPERA)、总机系统。Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.要遵守酒店的店规店纪和员工手册。 Reviews / follows up matters in Duty Manager logbook复阅并落实值班经理的工作日志。Checks with Front Desk Manager/Supervisor for room status for the day与前台经理/主管核实全天的客房情况。Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时,应向客人介绍酒店各项设施及特殊服务,并落实客人入住手续。Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.客人所提出的客房任何维修服务时,应立即与管家部和工程部联系合作。Keep spot check cashier’s float and transaction as well as shift audit.当班期间抽查前台备用金及员工当班时的所有操作及平帐.Check and make sure every staff is following the Financial Policy and Procedure of the Hotel.检查并确保部门所有员工遵守酒店的财务制度。Inspects floors, guestrooms and public areas regularly.定期检查地面、客房及公共区域。Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.检查确保酒店的水牌结构与功能完善,电梯清洁,运行良好。Assumes other duties as assigned by the Front Office Manager.完成前厅部经理分配的其它工作。Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.观察客人的日常行为和活动,消除客人的不满并且同客人以及酒店的客户建立起友好的关系。Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.通过细致入微的管理,改善酒店的运作,特别是在提高服务标准,增加酒店收入及减少损失方面。
  • 上海-静安区 | 3年以上 | 大专

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    国际高端酒店/5星级 | 100-499人
    发布于 11:30
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    岗位职责/职位描述Principle Responsibilities & Position Purpose:职责目标: Assistant the Front Office Manager to direct and administer all Front Office Operations to insure profitability, Control costs and quality standards to insure total guest satisfaction . To efficiently manage the long and short-term operation of the Front Desk, Concierge, Drivers, Executive Lounge, Business Centre and Magic.直接管理前厅运营 , 确保利润最大化,控制成本以及提供优质的服务保证顾客满意度,有效的管理前厅,礼宾,司机,行政楼层,商务中心和客服中心。 Essential Responsibilities:基本职责:Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepares financial reports, including: rate and availability calendar.关注房间预订情况,及时更新系统相关信息,确保利润最大化,准备财务报表 。Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information.与客人和员工有效的沟通,提供明确指示,主持、参加会议并传达相关信息。Implements and monitors all corporate marketing programs to include HHonors, Senior HHonors etc.监督有效执行公司的忠诚客户计划。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.除上述基本职责之外,另有以下职责需要执行Leads and motivates team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工.Takes responsibility of the hotel as the Duty Manager in the absence of the Director of Operations or General Manager or Front Office Manager.在营运总监,总经理和前厅部经理不在的情况下作为值班经理对酒店负责。Identifies needs and training requirements of team members. Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required考察团队成员的训练需求。积极地参加职业培训, 让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做队员的导师,提高员工水平,促进他们完成所设立的目标。Responsible for maintaining and delivering discipline amongst managers and team members, ensuring consistency in accordance with the team member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and where required.确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。Keeps up to date files on all team members, ensuring that team members’ progress, successes and failures can be tracked and monitored for praise of correction.及时更新员工档案,掌握员工进步、成功和失败的状况,鼓励更正。Responsible for the departments succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.为部门计划和培训高潜能成员,促进他们提高工作水平。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白公司对他要求是什么。Communicates results from TMOS, SALT, QA, informing the team of results, areas of weakness and strength and the following action.熟悉TMOS,SALT ,QA 报告,告之团队成员所存在的问题,强处和弱处,以 及接下来要做的事情。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情服务,让他们立刻有回家的感觉。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保有效的预定。Liaises with Sales, Reservations and the Business Development team to handle corporate guests and contracts.和销售,预定和业务发展团队共同为客人提供服务。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.确保为希尔顿荣誉会员顾客提供优质专业的服务,建议顾客加入会员。Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way.确保宾客档案信息及时录入公安报告系统。Liaises with Sales, Reservations and the Business Development team to handle corporate.和销售,预定和商业发展团队共同为客人提供服务.Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around Hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保前厅和其他部门间的沟通交流,特别是客房部,餐饮部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.保持酒店数据的准确,便于操作。维持前厅设备的正常运做和工作区域的清洁。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Ensures that the Front Desk Manager is kept aware and up to date of operational issues.确保前厅经理知道要完成的任务Manages the GSA, GSM, Chief Concierge, Business Centre Manager, Executive Lounge Manager, Magic Manager, to ensure that the day-to-day functions of the relevant departments are completed. Including but not limited to the relevant checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.管理GSA,GSM,首席礼宾司,商务中心经理,行政楼层经理,客服中心经理,等。确保完成行政楼层每日的任务,包括核对,房间分配,报告,信用额度核对,网上备份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party, including the month end report.如有要求,提供完整的报告,并及时送至所需部门。Ensures that the team member in charge of the requisitions keeps the front desk stocked and maintained with requisitions and that par levels are maintained and stock tracked.节约成本,确保存货不浪费。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为,促进积极的市场发展。Ensure that the department adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Monitors hotel benchmarks (TMOS, QA, SALT) evaluate performance and results, take corrective action and constantly strive for improvement. Reviews on a continual basis and formulates action plans in order to drive results.管理酒店(TMOS,QA, SALT)评估的结果,为要改进做的地方做出行动。Conducts regular meetings with key departmental managers to review business trends and discuss departmental issues, taking action where necessary.与关键部门进行会议,讨论商务趋势及部门别的议题,必要的时候采取行动。Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.严格遵守现金收付手续,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.确定帐户上没有损失,保证付款安全。Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.确保所有客人的帐单准确,让客人迅速办理离店手续。Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Managers and approves rebates, refunds and discounts where applicable.在必要的时候给予折扣等优惠。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。Actively promotes up selling and creates opportunities when allocating room inventory and managing demand to ensure maximum revenue generation where available. Manages the department in order to create the maximum opportunity for up selling, tracking the performance and devising strategies.积极向客人推销从在每个客人身上获取最大利益。为获取最大利益提供策略。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Emergency Response紧急应对Based on the Hilton Life Safety Policy and Protocol, Duty Manager will be held responsible for below articles during his or her shift for any direct or indirect life-safety related event within the hotel premise. (Events include, but not limited: Fire, Emergency Issue, Injure of Guests, or Crisis Issues).依照希尔顿酒店管理集团生命安全的政策与程序所述,值班经理在当值期间对酒店发生的任何直接或间接与生命安全有关的事件(火灾、紧急事件、客人伤病、危机事件等)负有以下责任:1. Participate first aid and CPR training program, and obtain corresponding qualification certificate. Ensure the validation of the certificate.参加紧急救护和CPR的培训课程并获得相应的资格证书。确保证书在有效期内。2. On the presence of emergency event, lead all ERT members on duty to act together. Ensure all response taken complying with guidance in ‘Crisis Management Manual’在紧急事件发生时,指挥所有当值ERT成员统一行动。确保按“本地危机管理预案”的要求进行。3. Collaborate with other departments and crisis management teams to conduct rescue, evacuation, first-aid and searching, etc.和其他部门及危机管理小组协调进行营救、疏散、急救、搜查等活动。4. Provide appropriate advice for emergency rescue.为应急救援提供恰当的建议。5. Take responsibility and make decision during the absence of GM and Director of Operation.在总经理和营运总监不在时,紧急情况下担负责任并作出决定。  Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.要有以下的知识,技能和能力来解释主要的工作职能,不论有没有客房可以提供。Considerable knowledge of computer systems for registration, reservations and backup systems.具有一定的计算机登记,预定和备份系统知识。Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.要有相当好的数学综合理解能力,能分析理解酒店运营过程中的一些数据。Ability to read, writes, speak and understand the English language to communicate with guests and team members.有足够的英文听,说,读,写能力,可以流利的与客人和员工沟通。Thorough organization and supervisory skills proficient in accomplishing the task.有很强的组织管理技巧,可以高效的完成任务。Ability to develop subordinates to enhance advancement in the hotel and corporation.有能力提高员工的能力水平来促进酒店的发展。Ability to analyze complex statistical data and make judgments accordingly.有能力分析复杂的数据,从而做出正确的判断。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.能够有效的与国内外的客户沟通,跟有些客户沟通可能要求圆滑,有很强的耐心和外交能力,从而平息客人的情绪,收集有效的信息,解决冲突。
  • 首席管家

    5千-8千
    桂林 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 活动多多
    • 住宿温馨
    • 领导体贴
    • 员餐美味
    国际高端酒店/5星级 | 100-499人
    发布于 14:04
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    1.      在房务部经理的总管下,私人管家服务是指严格按照酒店制定服务标准和政策下, 尽最大可能为顾客提供个性化和独一的服务。2.      确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意。
3.      确保所有客人获得特殊照顾和特殊礼遇,为所有客人提供个性化服务,尤其是贵宾客人4.      为宾客制定行程表并持续跟进和落实到位5.      与其他部门以及酒店外合作商/供应商协作,确保完成优质服务的递送。6.      跟踪和记录客人的喜好以超越客人的期望值,确保宾客的习惯和喜好都录入客人的资料档案中7.      处理客人投诉或向上级反映情况如有需要,并跟进投诉直到客人满意8.      非常熟悉本地的旅游景点并懂得如何向客人介绍以及导游讲解。为贵宾客人提供导游服务9.      当没有安排特殊照顾客人时,管家需替换到前台接待相应的班次当中,即履行前台接待的早班,中班,夜班的职责
10.   掌握多方面的技能,如客房服务技能,前厅服务技能以及餐饮服务技能
11.   与客人建立并保持良好的关系
12.   始终严格遵守所有的安全规则。
  • 深圳 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 年度旅游
    • 专业培训
    • 位置优越
    • 温馨氛围
    • 浓厚文化
    • 福利完善
    国际高端酒店/5星级 | 500-999人
    发布于 08:24
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    经常在线
    经常在线
    Job Requirements工作职责1.Ensure smooth operation on a daily basis.确保日常工作顺利进行;2.Enhance overall guest experience during their stay.提高客人入住期间的整体体验;3.Supervise and direct the front desk team.管理和指导前台团队;4.Ensure all colleagues are kept up-to-date with hotel products and services.确保所有的同事都能及时了解酒店的产品和服务。Job Requirements岗位要求1.Takes pride in being a hotelier.热爱酒店行业;2.Fully understands room operations and front desk operations.熟练掌握客房和前台相关操作;3.Communicates and writes with fluency in English to host global guests.良好的英文沟通能力,为全球客人提供良好的服务;4.Has experience in the same capacity in a luxury hotel.有豪华酒店同等职位的工作经验;5.Has strong interpersonal skills较强人际沟通能力。
  • 长沙 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 包吃包住
    • 节日福利
    • 年底奖金
    国内高端酒店/5星级 | 100-499人
    发布于 09:35
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    岗位职责1.负责瑞景酒店,掌握当日客情及餐饮活动。2.参与各项前台的工作。发现并上报工作中出现的问题。3.掌握当天到店及离店的重要宾客,回头宾客。4.在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。5.与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。6.做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。7.在前台及大堂与商务楼层接待及迎送住离店的宾客。8.协助入住商务楼层之宾客办理登记入住及离店手续。岗位要求1.大专以上学历,有同岗位工作经验3年以上,有良好英文沟通能力。2.具有良好的服务意识,团队协作精神以及良好的沟通、协调和应变能力。3.注重细节,工作有责任心,敢于承担责任,执行力较强。4.有上进心和良好的学习能力和抗压能力。
  • 值班经理

    6千-8千
    长沙 | 3年以上 | 大专

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 帅哥多
    • 美女多
    • 包吃包住
    • 节日福利
    • 年底奖金
    国内高端酒店/5星级 | 100-499人
    发布于 09:35
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    岗位职责1.负责瑞景酒店宾客关系部经营管理活动,对酒店总经理负责,并报告工作。2.负责协调和督促各部门做好各种工作。协调各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。3.接待和迎送离店的重要宾客,检查有关部门做好服务工作。4.负责酒店夜间的质量管理工作。5.编写“当日工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。岗位要求1.大专以上学历,有同岗位工作经验3年以上。2.懂得酒店管理一般理论知识和酒店管理制度和工作规范。3.熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。4.熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。5.具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。6.会撰写本职范围内的应用文,语言清晰。7.能用一种外语与宾客流利交流。
  • 苏州 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 年底多薪
    • 活动多样
    国际高端酒店/5星级 | 100-499人
    发布于 10:53
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    岗位职责/Job Responsibilities-  直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。   Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.-  对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。   Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.-  协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。   Assists Guest Relations in greeting, rooming, and sending off VIP guests.岗位要求/Job Requirements-  良好的英文口头表达和书面表达能力   Facility English in written and verbal communication-  熟练使用微软办公软件和前台系统。   Proficient in the use of Microsoft Office and Front Office System-  具有解决问题和组织能力。   Problem solving and organizational abilities-  拥有3年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。   3 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience-  温馨提示:投递简历时请务必附上近期证件照。   Kindly remind: Please attached your latest photo on your CV when you apply for us.
  • 杭州 | 经验不限 | 大专 | 提供食宿

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    • 岗位晋升
    • 希尔顿大学
    • 全球员工价
    • 培训发展机会
    • 国际工作氛围
    • 全额社会保险
    • 12%公积金
    • 全新公寓住宿
    • 奢华品牌酒店
    • 管培生计划
    国际高端酒店/5星级 | 100-499人
    发布于 10:02
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    岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。3.注重细节,工作有责任心,敢于承担责任,执行力较强。4.有上进心和良好的学习能力和抗压能力。
  • 深圳 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 内部调动
    国际高端酒店/5星级 | 100-499人
    发布于 09:33
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    岗位职责:1. 有效的保证员工在工作中能始终提供高质量的,谦逊的服务,以求为客人带来最满意的服务。2. 积极指导员工以确保他们按照部门专业精神提供服务。确保实行顶尖服务标准。3. 与员工和其他部门建立和维持良好的工作关系。4. 确定特殊团队及重要宾客的各种要求并后续跟进。5. 在需要时准备并提交突发事件及意外伤害报告。6. 经常向员工强调他们是推销酒店商品的最有效的途径。为员工建立一个有效的“销售阵营”来服务于客人。7. 确保所有顾客所反映的问题都得到满意的回复,并使客人对我们专业的态度及及时的弥补措施感到满意。岗位要求: 1. 大专以上,同岗位工作经验一年以上。2. 英语良好,能够顺畅跟客人沟通,处理客人投诉。3. 性格开朗,态度积极。
  • 深圳 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 11:05
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    Key Responsibilities 主要职责1. As a representative of Senior Management, Duty Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.作为酒店高级管理层的代表,当班的值班经理要负责处理客人的问题和投诉。在处理这些情况的时候,值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。2. Duty Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.值班经理要负责重要客人的迎领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。3. Bid farewell to every corporate guest and all VIPs upon their departures. 与每一位团队客人和VIP客人离店时道别。 4. Duty Manager is responsible for the security control of the hotel keys whilst on duty.在当班时,值班经理根据安全需要负责控制酒店的钥匙。5. Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.每天/晚需要负责进行整个酒店的安全和日常的设备检查工作。6. Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.负责解决当班期间发生的安全问题。7. Duty Manager is to ensure and oversee that the Receptionist, Supervisor and Guest Relation Officer shift procedures/duties are completed on time and are procedurally correct.值班经理要负责监督前台接待员、主管、宾客关系主任及时准确地完成本职的日常工作。8. To ensure that computer reports are done as scheduled.要确保日常电脑报告的完成。9. To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.负责向其它班次协调交班记录上需要沟通的事项。 Qualifications 资格要求1. Strong guest interaction and interpersonal skill.优秀的对客服务和沟通技巧。2. Good language ability in both Chinese & English.优秀的中英文沟通能力。3. Independent, committed and well-organized.独立性强、忠诚可靠并具良好的组织能力。4.  Ability to work under pressure.能够在强大的压力下工作。5. Be familiar with the Front Desk System, Opera System.熟悉前台操作系统,Opera系统。6. Have good command of Word & Excel.熟悉 Word 和 Excel 操作。
  • 重庆-渝北区 | 5年以上 | 大专 | 提供食宿

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    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 节日福利
    • 年终奖金
    • 入职五险
    • 高档制服
    国内高端酒店/5星级 | 100-499人
    发布于 09:02
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    岗位职责:1、为酒店夜班之中之最高级别的负责人;2、检查夜班员工的仪容仪表及出勤状况,并做好记录;4、巡视酒店范围、检查节能和灯光状态是否符合酒店规定;5、加强夜间巡视,特别是重要部位的巡查工作,发现问题及时处理,并做好工作记录;5、协助前台办理入住及退房手续;6、抽查当天空房及维修房情况;7、与安全部当天晚上之最高负责人紧密练习,监察夜班员工之操作及酒店范围内之可疑人物;8、做好夜间盗窃和消防安全的预防工作,消除各种隐患,保证酒店财务以及客人的人生财产安全;8、监核夜班接待员的客房营业统计表;9、处理客人登记及房间编排上遇到的困难;10、监察属下员工之工作,操作是否符合酒店要求;11、处理住客及大厅客人投诉事宜,并做好记录;12、聆听住客之意见及解答住客之疑难问题;13、处理及报告客人用餐或饮酒后不付账之事宜;14、全权负责酒店夜间安全工作,妥善处理酒店夜间发生的治安事件;16、负责开启及关闭客房双重锁事宜;18、代表总经理接待和迎送夜间到、离店得重要宾客,检查有关部门做好服务工作;19、确保酒店晚间之清静状况;20、严厉监督员工在晚间工作者须遵守不可睡觉守则;21、确保客房资料之正确无差错;22、在高入住率时,决定是否接受散客之搬入申请,并决定可否将已订房而还未到达的空房出租与否;23、统计当天之营业数据,编辑当天日报,在准确无误的情况下,发送当天日报至酒店管理层。任职要求:1. 年龄25岁以上,吃苦耐劳、热爱酒店工作;2. 身高(男)172CM以上,(女)162CM以上,身材匀称;3. 大专以上学历;4. 英语流畅,能够与外宾正常交流;5.同档星级酒店,同岗位或与此相当的工作经验2年以上,有一定的酒店管理基础,具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。                
  • 成都 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 09:36
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    年轻至爱
    年轻至爱
    A Duty Manager who is passionate about W, as a Duty Manager you are at the core of all communication between different departments regarding any operational issue or guest complaint that may arise and you make sure to follow up with everyone. Whatever Whenever is very much your personal motto!值班经理是一个对W富有热情,作为一名值班经理,在酒店日常运营过程中所发生任何问题或客人投诉,需要及时跟进处理。“随时随需”就是你个人的座右铭
  • 三亚 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 英语培训
    • 员工奖励认可
    • 个人职业发展
    • 酒店交叉培训
    • 员工穿梭巴士
    国内高端酒店/5星级 | 100-499人
    发布于 14:43
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    最佳雇主
    最佳雇主
    Job Title: Duty Manager值班经理Department:Front OfficeReports to:Director of Front OfficePosition Level: ManagerPosition OverviewDuty Manager is to provide general management support throughout the Resort at all times. Monitor guest satisfaction and security. Focus on physical defects with the main lobby and guest room area.The Role1.Knowledgeable of all Front Office policies / service procedures2.Maintain complete knowledge of (PSB) Public Security Bureau requirement 3.Ensure the PSB regulation is followed by the Front Office team at any times4.Accomplish morning reports and distribute to appropriate departments on time5.Report and recommend on security and safety issues for guests and colleagues 6.Solve Housekeeping room status discrepancies 7.Handover information and record on Duty Manager’s log book8.Process night audit 9.Ensure confidentiality of guest and Resort information and materials10.Practice detailed standardized accounting procedures to protect the assets of the Resort11.Conduct Front Office daily briefingTalent ProfileQualifications:Diploma of college or university preferably in Hotel/Hospitality ManagementWork Experience:3 years’ experience in a similar role in luxury hotels/resortsSkills Set:Good presentation and communication skills.Good organization skills.English Fluent in both writing and speaking. Familiar with Microsoft Office: Word, Excel, PowerPoint.High energy level with presentation skills.Basic Resort knowledge.Basic Training Skills.                                               
  • 百色 | 2年以上 | 大专

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    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 五险
    • 发展机遇多
    国际高端酒店/5星级 | 100-499人
    发布于 14:52
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    岗位职责1、代表总经理主持酒店夜间的经营管理活动,对酒店总经理负责,并报告工作。2、负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。3、代表总经理接待和迎送夜间到离店的重要宾客,检查有关部门做好服务工作。4、负责酒店夜间的质量管理工作。5、编写“夜间工作日记”,记录当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。岗位要求1、大专以上学历,有同岗位工作经验2年以上。2、懂得酒店管理一般理论知识和酒店管理制度和工作规范。3、熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。4、熟悉外事纪律,了解旅游法规,懂得治安、消防条例等法律、法规等基本知识。5、具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。6、会撰写本职范围内的应用文,语言清晰。7、能用一种外语与宾客流利交流。
  • 大堂副理

    6千-8千
    天津-静海区 | 3年以上 | 中专

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    • 岗位晋升
    • 领导好
    • 包吃包住
    • 人性化管理
    国内高端酒店/5星级 | 100-499人
    发布于 15:51
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    岗位职责1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2、大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3、要负责处理宾客的问题和投诉。4、要负责重要宾客的迎领工作。5、进行整个酒店的安全和日常的设备检查工作。6、解决当班期间发生的安全问题。7、向其它班次协调交班记录上需要沟通的事项。岗位要求1、大专以上学历,有同岗位工作经验2年以上。2、能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4、注重细节,工作有责任心,敢于承担责任,执行力较强。5、有上进心和良好的学习能力和抗压能力。
  • 深圳 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    • 员工生日礼物
    • 丰厚年终奖
    国际高端酒店/5星级 | 100-499人
    发布于 12:36
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    岗位职责:协调各部门的工作关系,处理和解决发生的各种问题和突发的各类事件。当天工作的重要情况,发现的问题及处理的意见和结果,及时递交总经理阅示。检查所有的日常公共区域操作。积极、快速评估领域需要关注的地方病采取果断的行动。与客人之间保持积极的联系,管理可以入住及退房的宾客体验。岗位要求:大专以上学历,有同岗位工作经验1年以上。懂得酒店管理一般理论知识和酒店管理制度和工作规范。熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。具有较强的组织、指挥、协调和控制等方面的管理能力,能处理宾客投诉和突发事件。会撰写本职范围内的应用文,语言清晰。能使用英语口语流利交流。适用岗位:值班经理
  • 深圳 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 年度旅游
    国际高端酒店/5星级 | 100-499人
    发布于 14:11
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    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. JOB SPECIFIC DESCRIPTIONTo assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.QUALIFICATIONSMinimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.
  • 南京 | 5年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 11:15
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    最佳雇主
    最佳雇主
    品貌端正,态度良好性格开朗。乐于与人沟通交流。流利的英文交流能力。六年以上国际品牌酒店前厅部工作经验。两年以上值班经理相关岗位工作经验优先考虑
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