概述：Overview:· 按照裸心酒店集团标准，在前厅部经理领导下，监督并引导前厅部工作，得到重要客人及回头客的认可，为宾客提供独特的体验，赋品牌以生命。· By Naked group standards, under the leadership of the front office manager, supervise and guide the front office work, get important customers and repeat customers, provide guests with a unique experience, brand to life. 主要工作职责：Core Responsibilities:协助前厅部经理处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。· Assist the front office manager to handle daily affairs staff, plan and assign work, set performance targets for each employee. Provide employees with teaching, coaching and giving feedback on a regular basis, to help to solve the contradictory between various employees, improve the performance of the team members.协助前厅部经理对全体员工实施教育与培训，确保所有工作符合国家、各省市与地方的法律和安全法规。确保员工接受适当的培训，保证为他们配备完成工作所需的各种工具和设备。· Assist the front office manager to implement education and training for all staff, to ensure that all work conform to the state, provinces, and local laws and safety regulations. To ensure that employees receive the appropriate training to ensure for their equipped with a variety of tools and equipment needed to complete the work确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。· To ensure that employees with the operating system, security and cash handling process, service and standard about the proper training.确保前台员工为宾客提供快捷、专业和个性化的服务。· Ensure that the front desk staff for guests to provide quick, professional and personalized service.确保宾客抵达酒店时受到欢迎和问候，把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回 应，通过与宾客建立良好的关系并获取反馈，不断提升宾客满意度。· To ensure that guests arrived at the hotel welcome and greetings, grasp the time to communicate with guests. Be back in the right way for guests' complaint should be, by establishing good relationship with guests and get feedback, improve customer satisfaction.对前台和公共区域进行例行检查，若发现任何问题马上采取行动。· Routine inspections at the front desk and public area, if find any problem to take action immediately.核查账单指令和宾客信用情况，按酒店信用政策操作，确保以安全方式处理所有交易.· Guests check billing instructions and credit situation, according to the hotel credit policy operation, ensure to safe way to dispose of all transactions.为团队成员提供PBX流程培训，在紧急情况下担任酒店的主要联络人；同本地消防、警务、应急部门相关人员建立和维护良好的工作。· Provide team members with PBX process training, as the hotel's main contact person in case of an emergency; With local fire, police, emergency departments, Relevant personnel to establish and maintain good working relationship. 工作技能技巧要求:Core Competencies & Technical Knowledge/skills:拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有良好写作技能· Good writing skills熟练使用微软办公软件· Proficient in the use of Microsoft Office具有解决问题，推理，号召，组织和培训能力· Problem solving, motivating, organizational and training abilities 要求学历及资质：Education/Certifications: · 具有酒店行政管理，商业管理或相关的学士学位或大专水平。· Bachelor’s degree or Diploma in Hotel Administration, Business Administration or equivalent· 拥有2年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景。· 2 years of guest service / hotel experience with one year in a supervisory capacity, or an equivalent combination of education and experience.