1. 作为部门经理,指引并与团队成员协作完成所有前厅部的运作。
2. 持续性地改进客人及员工满意度,最大化财务收益。
3. 鼓励并建立互相信任,尊重和合作的团队氛围。
4. 具有同岗位管理经验,管理前厅部员工工作表现。
5. 管理日常运作,确保服务的质量和标准,持续性地满足和超越客人的期望。
1. As a department head, directs and works with managers and employees to successfully execute all front office operations.
2. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
3. Encourages and builds mutual trust, respect, and cooperation among team members.
4. Same position experience, manages employee progressive discipline procedures for Front Office Staff.
5. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.