【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
As the Chief Butler, you will be responsible for performing the following tasks to the highest standards:
• Communicate professionally and in a timely manner within the department and with other departments as well.
• Build a strong relationship with other Hilton brand properties.
• Adhere to the hotel’s policies and procedures, Hilton code of conduct and the hotel’s associate handbook, ensuring all internal hotel information kept confidential.
• Always be a part of the team and allocate butlers for other departments if necessary.
• Maintain SALT targets according to the guidelines by delivering bespoke service to guests.
• Check the SALT scores on a daily basis and share the comments with the team.
• Follow-up with the Make It Right policy and train staff accordingly, sharing the best practice to prevent shortfalls in future operations.
• Maintain a high level of cleanliness in all butler pantries and ensure to adhere with food and safety standards.
• Ensure that the team is fully aware of product knowledge to up sell.
• Be innovative in training staff to deliver real butler services with a combination of the local culture.
• Be fully aware of full-service competitor hotel brands and train the staff to deliver 5-star services to guests.
• Deliver high quality services to all guests with training as the essential key in the department.
• Maintain daily trainings and be responsible for the monthly training calendar.
• Conduct all duties in a courteous, safe and efficient manner, adhering to the hotel's security and emergency policies and procedures, ensuring that Safety & Security policies are followed and a high level of service is maintained.
• Provide ongoing advice and support to staff under your supervision.
• Build up a team with multi-tasking abilities to increase productivity for the property.
• Be fully aware of, manage and supervise all tasks assigned to your staff ensuring that the tasks are completed in a timely manner.
• Understand team members’ career plans, communicating with the team opportunities in order to motivate.
• Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Carry out other tasks as directed by your supervisors.
【任职要求】
What are we looking for?
A Chief Butler serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University degree in hospitality or related subjects preferred.
• At least 3 years of experience with an international luxury hotel brand in a similar role.
• Good communication, organization and coordination skills.
• Positive attitude and ability to work under pressure.
• A good listener and team player.
• Confident and act with integrity.
• Good training and presentation skills.
• Possess a strong sense of responsibility and self-motivation.
• Able to maintain excellent relations with team members.
• Good computer skills.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
