【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.
What will I be doing?
As the Lifeguard, you will be responsible for performing the following tasks to the highest standards:
• Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
• Take initiative to resolve issues, clearly communicating with both guests and colleagues.
• Respond quickly and positively to changing requirements and tasks assigned.
• Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile.
• Assist the Front Desk when there are no guests in the pool area.
• Assist and explain to guests the use of all Health Club facilities.
• Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately.
• Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool.
• Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
• Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues.
• Actively introduce guests Spa and Health Club membership cards.
• Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues.
• Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect and analyze accurate information to resolve conflicts.
• Perform other related duties and special projects.
• Carry out any other reasonable tasks or requests as directed by the Management.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
我的具体职责是什么?
-· 根据希尔顿品牌建设及精神所述，秉承以客为先的宗旨，主动及时关注意客人的需求。
-· 具有积极的影响力，有责任心，主动解决问题，善于与客人及同事沟通。
-· 工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。
-· 为部门的运作程序，改善环境设施等提供意见。
-· 随时保持警惕性，具有责任心，保证所有设施及器材正常运作，确保客人有舒适安全的体验，确保员工能在安全的环境中工作。
-· 以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。
-· 当游泳池区域没有客人时协助前台员工工作。
-· 能协助并解释健身中心设备的使用方法。
-· 确保客用矿泉水及毛巾准备充足。
-· 确保视听设备保存完好及能正常使用。
-· 检查与确所有保库存及用品准备充足，如毛巾和饮用水。
-· 随时警惕和负责游泳池区域内客人的人身安全。
-· 确保所有客人在使用健身设备时的安全。
-· 游泳池的设备摆放整齐
保持游泳池区域干净，将垃圾投放到垃圾桶内
运用正确安全的技术确保所有的活动及工作在安全的环境中进行。
-· 检测水压及氯气含量，及时向健身中心副经理报告。
-· 主动向客人介绍水疗中心和健身中心的会员卡。
-· 注意出故障的设备并跟进其维修事宜。
-· 如有必要，该部门有权更改或补充该职位描述。
-· 完成任何其他合理的职责和被指派的职责。
【任职要求】
What are we looking for?
A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 2 years of experience or equivalent combination of education and experience.
• Lifeguard certified.
• Able to work under pressure and deal with stressful situations during busy periods.
我们寻找什么样的人才?
希尔顿健身中心教练终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
-· 以较强的人际交往能力提高客人满意度。
-· 能持续因工作需要的站立，行走等。
-· 懂得使用健身设备及游泳，面对大量工作时，能承受工作压力，能处理紧急情况。
-· 擅长于处理宾客关系，能快速有效的应对各种问题。
-· 能在强压下胜任工作。
-· 至少两年的工作经验或相关技能的学习。
-· 具有救生员证。
