请在简历上附上近照,我们会自动拒绝所有不带照片的简历,并请提供英文简历至邮箱helen.liao@gardenhotel.com,谢谢。
Please be aware that we will automatically reject all resumes without photos, and please send your English CV to helen.liao@gardenhotel.com. Thank you.
【任职条件】
1、要具备一定的英语水平,熟悉计算机的操作,具有3年以上餐饮营销工作经验;
2、有良好的思想政治素质和职业道德,组织纪律性强;
3、具备专业管理意识、判断、决策、应变能力及组织协调能力;
4、具有丰富的餐饮知识和服务操作技巧,耐心周到,善于待人,具有优秀的社交能力;
5、善于协调部门内的人事问题和处理对客的投诉和纠纷,具有一定的亲和力;
6、具有对同行业内的饮食销售市场触角灵敏度;
7、具备热情主动的工作态度和团结协作精神。
【工作描述】
饮食销售经理是饮食部的销售人员,负责饮食销售工作。饮食销售经理应具备全面的餐饮知识和熟练的营销技巧,耐心周到,善于待人,具有优秀的社交能力和一定的英语水平。饮食销售经理的工作直接向饮食部总监负责。
The Lady in Red(or gentlemen in red) is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.
红衣女郎(或红衣绅士)是凯宾斯基的标志性象征和酒店的大使。作为总经理的左膀右臂她需要欢迎和欢送客人。负责与所有客人交流和提供高层次的服务。红衣女郎有权为客人的满意做出直接决定。
Main Responsibilities 主要职责:
1.Welcome, facilitate and bid farewell to as many guests as possible
尽可能多的欢迎、欢送和帮助客人。
2.Top VIPs must be welcomed upon arrival, escorted to their room and bid farewell upon departure.
特别重要的贵宾必须在大堂欢迎并护送客人到房间,退房时欢送。
3.Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Introduce relevant information to guests as needed.
深入了解酒店的产品知识和城市信息,在需要时向客人介绍相关信息。
4.Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
维护好客人需求和投诉报表,跟进同时通知相关部门。
5.Perform the duties of duty manager to ensure the normal operation of front desk.
行使值班经理的工作职责,确保前厅正常运作。
Job Profile 任职资格:
1.Luxury Hotel Experiences,knowledge of hotel products and services.
豪华酒店工作经验,熟知酒店产品和服务。
2.Good Communication skills.
良好的沟通能力。
3.Knowledge of VIP welcoming protocol
熟知贵宾欢迎礼仪。
4.Knowledge of hotel operations & Computer systems
熟知酒店运营和电脑知识。
请在简历上附上近照,我们会自动拒绝所有不带照片的简历,并请提供英文简历至邮箱helen.liao@gardenhotel.com,谢谢。
Please be aware that we will automatically reject all resumes without photos, and please send your English CV to helen.liao@gardenhotel.com. Thank you.
【任职条件】
1、 端庄大方,性格开朗,善于与人沟通;
2、 良好的沟通技巧,良好的对客经验;
3、 有团队合作精神和良好的职业操守。
4、 大专或以上学历,酒店或旅游管理专业优先考虑;
5、 一年或以上五星级酒店前台接待工作经验为优先考虑;
6、 良好的英语口语交谈能力和良好的书写表达能力,英语达到4级或以上同等水平优先考虑;
【工作职责】
1、热情有礼、微笑、快捷有效地为宾客办理入住和退房,为客人推介及提供咨询服务,确保客人对服务满意;
2、热爱品牌,积极增销,推广酒店产品,
3、完成上级分派的各项任务;
4、在工作中为酒店节约成本,开源节流;
5、严格按照酒店的规章制度和部门的工作程序,参与部门的日常工作;
6、要做到服务承诺的三点要求:1、微笑问候(微笑待客、与客人打招呼),2、感恩客人,3、征询意见(积极主动询问客人是否需要为其提供帮助)。
岗位职责
1. Supervises co-ordinates and participates in the activities of personnel engaged in the preparation and cooking of food.
管理,制定参与从事的事物准备和制作。
2. Ensures that hotel cost control policies and procedures are followed.
保证酒店的成本在规定的范围内。
3. Ensures availability of adequate supply of food at all times; hygienic standards and sanitation are observed in the kitchen areas and that tools and equipment are handled and maintained and used properly.
保证食品在所有的时间有效适当的供应,卫生标准和卫生设备在厨房区域里严格执行,厨房的工具和设备要成习惯的保养。
4. In co-ordination with the Sous Chef prepares commendations and misconducts.
和厨师长一起制定奖励制度。
5. Ensures that all food prepared is according to Hotel standards.
保证食品的准备符合酒店的标准。
6. Performs other duties that may be required of him.
执行其他必需的责任。
7. Actively train and mentor all commis chef.
积极培训和指导下属员工。
8. Supervises dishing out of food portions to guests or employees attends to meal suggestions cafeteria meeting and complaints; reports to Head Chef / Sous Chef regarding same.
监督好客人的特别点单或员工的特别推荐,自助餐会议和投诉,并告知上级主管。
9. Utilizes leftover food; converts unconsumed cooked food to other dishes.
充分利用剩余食品,转换成为其他食品。
10. Checks on requisitioned supplies to determine freshness, quality and quantity.
检查订单供给食品的质量,数量,新鲜程度。
11. Prepares weekly schedules of his personnel.
准备个人的每周计划。
12. Ensures that kitchen equipment and utensils are handled and used properly
保证厨房设备和用具正确操作。
13. Ensures that hotel cost control policies and procedures are followed.
确保落实酒店的成本控制政策和程序。
14. Ensure cleanliness and maintenance of equipment, work areas, and cold rooms, in coordination with other kitchens or stewarding.
与管事部紧密协调,确保设备,工作区域,冷库的清洁及维护。
15. May act as Head Chef/Sous Chef during his absence.
当厨师长不在时履行其职责。
16. Conducts orientation for new hires for his section advising them in writing of the standards against which performance of their subordinates will be evaluated.
组织新员工参加迎新培训,并书面告知下属员工今后业绩评估的表准。
17. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
注意安全的职责并符合职业、健康、安全等法律政策和法规。
18. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉酒店的安全、救护、消防及紧急情况的程序,并能安全正确的使用各种设备。
岗位要求
1. At least 5 years’ experience in a hotel of international standards, 2 years in supervisory capacity.
5年星级酒店工作经验,2年管理经验
2. Ability to handle personnel essential.
有一定的管理能力。
3. Cost oriented.
懂得成本控制。
4.Personal and neat.
举止大方,仪表端庄
5.Must be physically fit and able to work long hours.
身体健康,能够适应长时间的工作