To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner, maximizing guest’s experience. Promoting a fun work environment and being a team player.
无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务,最大限度的令客人满意。每位人才都会通过一线水准的服务,娴熟的专业水准为客人提供出色的餐饮服务,确保客人满意。营造健康的工作环境并融入其中。
Good image and temperament, friendly, strong sense of service形象气质佳,有亲和力,较强的服务意识
Love the hotel industry, have certain teamwork and communication skills
热爱酒店行业,有一定的团队协作能力及沟通能力
§ 根据凯悦标准,为客人提供顺畅、高效的服务。
Provides fluent and efficient service in accordance with Hyatt standard.
§ 为客人推荐服务,回应客人关于餐饮的要求并提供建议。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
§ 根据顺序和程序为客人安排座位、点单并服务食物和饮料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
§ 全面了解MICROS系统。
Has a thorough knowledge to all sides of MICROS System.
§ 根据部门营运手册的要求,确保餐厅所有食物和饮料、机器和设备的正常运作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
§ 努力使客人满意,并使客人经常光顾餐厅。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
§ 为客人点单和上菜,避免不必要的延误。
Takes food order and delivers foods to avoid unnecessary delay.
§ 掌握关于餐厅菜单和酒单的知识。
Has thorough knowledge of menus and wine list.
§ 促销菜单并说服客人选择价格较高的食物以增加总收入,例如:汤,饮料,沙拉,甜点,等等。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
§ 向餐厅经理/副理报告任何困难或问题,以便找到解决方法或进行下一步行动。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
§ 保持所有设备和客人需求是同等的。
Maintain equality to both all equipment and customer requests.
§ 确保根据标准及运作需要摆台。
Ensures table setting to accord to standard and operational requirement.
§ 确保在用餐结束后,所有餐桌的干净整洁。
Ensures that all tables are clean and tides up after dining over.
§ 准确为客人预定餐桌并确定用餐人数。
Makes reservation accurately to customers and confirms dining pax.