1、熟练掌握各类面点的制作技能；  2、掌握不同季节原材料和使用情况，经常更换花色和品种； 3、尽量做到产销平衡，避免不够供应或者生产过剩，生产过程中，注意节约原材料，节省费用开支，避免浪费。  任职要求： 1、身体健康，并有健康体检证明；  2、服从分配，对工作认真负责； 3、能熟练制作各种主食，包括米饭、烙饼、包子、馒头等。  4、热爱本职工作。

PRINCIPAL RESPONSIBILITIES 主要职责 ·To continually support and improve engineering services that effectively address problems affecting both guests and colleagues. 连续支持和改进工程方面的服务以对应客人和同事的问题。 ·To be willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own. 愿意通过传授自已的知识技能来培训和指导其它同事，得以发展和改进。 ·To strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality. 努力成为能独立工作的机械工，能够分析问题，并能提出又快又好的工作方案。 ·The hotel functions 7 days a week, 24 hours a day. All colleagues must realize this fact and be aware that at times it may be necessary to move colleagues from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 40 hours, and other weeks at more than 40 hours. 酒店每周营业7天，每天24小时。所有同事都必须明白根据业务需要可能会有轮班调整。因为业务量决定我们的工作时间的长短，所以有的周可能不足40小时，有的则可能在超过40小时。 ·Kitchen/Laundry area-repairing and/or adjusting all equipment in order to normally operate for kitchen. 厨房洗衣房区域：维修和调整所有厨房洗衣房设备确保厨房洗衣房的正常运转。 ·Energy Conservation-to observe energy and utilities usage in the hotel and on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management. 节能：观察酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理层。 ·Tools-to clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management. 工具：将工具及设备存放在酒店内，并进行清理、润滑及保护。工具使用后要放回车间，并存在合适的地点。按工程管理层的决定存放并保护好工具套。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 紧急情况：要有备于紧急情况的发生，并在工程范围内保护客人及酒店同事，保护建筑物及其设施系统。尽快地使酒店恢复正常营业状态，并将紧急情况汇报给工程管理层。 ·Accident Prevention and Safety-to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger colleagues or guests of the hotel and to take immediate action to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动来纠正。 ·Departmental Duties-to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager. 部门职责：按工程管理层的规定清理所有的技术工程区域。工作要有条理、有效率。工作地点干净整洁。有指示或需要时，协助酒店保持高质量、高效率的营业。这一任务由工程管理层或酒店总经理指定分派。 ·General-Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. 一般性职责：以注重安全的职业态度完成所分派的职责。与督导保持联系，保证所需的材料、工具、物资都有订货。跟进拖欠订货。及时向督导汇报工作。如有需要，帮助培训指导其他同事。 ·Physical Demands: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 体质要求：这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 ·While performing the duties of this job, the colleague is regularly required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The colleague frequently is required to reach with hands and arms. The colleague is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. 在履行工作职责时,同事需要经常性地走动，常用手来指、拿、触摸物体、工具或控制器，需要不断地讲话和听别人讲话。同事还常常需要用手或手臂拿东西，偶尔也需要站立、攀援、平衡、弯腰、跪、蹲、爬，尝味道或者闻气味。 ·The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, reasonable color vision, peripheral vision, depth perception, and the ability to adjust focus. 同事需常规性地移动或举起10英磅的重量，经常移动或举起50英磅的重量。如有需要时，将会移动或举起超过100英磅的重量。这项工作对视力的特别要求包括：看近处、看远处、看适当的颜色、使用余光、判断深浅度、调整焦距。 ·While performing the duties of this job, the colleague frequently works near moving mechanical parts and is frequently exposed to risk of electrical shock and vibration. The colleague occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. 危险告知：做这些工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。 REQUIREMENTS 职位要求 Education 教育学历 ·High School Certificate with emphasis in Technical Trades 着重于技术培训的高中毕业证书 ·Have and maintain special type of work certificate 特殊工种持国家规定的相关执照 Language Skills 语言技巧 ·Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识   ·Air Conditioning and Refrigeration 空调与制冷 ·Heating systems 加热系统 ·Ventilation systems 通风系统 ·Supply fans 电源风扇 ·Air conditioning systems 空调系统 ·Fan coil units 风扇线圈单元 ·Refrigerators & Walk In Boxes 冰箱及走入式的大厨 ·Chiller/boiler controls 制冷机与锅炉的控制 ·Ice makers 制冰机 ·Safety 安全 ·Dryer systems 干燥系统 ·Expansion tanks and make up systems 膨胀箱及补给系统 ·Condenser loops 冷凝回路 ·Cooling towers 冷水塔 ·Troubleshoot 检修 ·Read schematics and blue prints 读懂示意图及蓝图 ·Equipment controls 设备管理 ·Set up electrical systems for guest functions 应客人需要设制电路系统 ·Maintain in safe condition all power distribution and electrical systems throughout hotel 保持整体酒店的电源分配与电路系统的安全状态 ·Weld 焊接 ·Water treatment & related chemicals 水处理及有关化学药品 ·Braze 铜铸 ·Water distribution and balance 水的分配及平衡 ·Assemble piping 组装管道 ·Kitchen facilities 厨房设备

工作描述： Job Description: 1. 协助餐厅更好的与各个餐厅协作，保证整个部门顺畅运行，完成酒店的标准服务和达成酒店的商业目标。 To assist in the Outlet, contributing to the overall success of outlets in accordance with the hotel’s standards and financial goals. 2. 具备充足的菜单知识，能够向客人推荐和促销餐饮产品。 Knowledgeable in Food and Beverage, Able to up-sell and recommend food and beverage. 3.  处理客人关于食品和酒水方面的要求以及疑问。 Handle enquiries and require in food and beverage. 4. 与管事部、客房部和工程部保持良好的沟通，确保餐厅的整洁和保养。 Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained. 5. 能够对新员工和实习生进行培训。 Able to train the new coming associates and trainees. 任职资格： Qualification： 1. 文化程度：大专及以上。 Education background: junior college or above. 2. 语言要求：普通话 – 发音标准。  Language：Good Mandarin pronunciation. 3. 较好的沟通能力，良好的计算机能力。 Good ability to communicate and good computer capacity. 4. 工作经验：有同岗位工作经验。（国际联号工作经验优先） Work experience：similar position working experience.（work experience in international chain hotel as priority） 5. 具有食品酒水知识，熟悉食品卫生安全相关政策法律。 Knowledge of food and beverage, familiar with food security and cleanliness law. 6. 有强烈的上进心、责任感与团队合作精神，吃苦耐劳。 Strong aspiration，sense of responsibility and team spirit，hard – working.

1、根据部门运营年度工作计划，协助部门完成阶段性工作目标。 2、落实酒店综合维修计划，保障酒店工程系统安全运行。 3、协助部门做好控制能源成本，不断帮助员工建立节能意识，创新节能措施，包括能源、采购要求、储备控制及存货清单。 4、协助工程负责人做好文书工作。 5、要求2023年或2024年本科应届毕业生，工程管理、给排水科学与工程等工程相关专业。

岗位职责： 1.在酒店总经理的带领下，负责酒店的经营管理，领导各部门伙伴完成酒店的各项计划目标，对酒店的经营目标和计划负责； 2.负责酒店运营期间的市场开发和客户维护，确保酒店的 RevPar、GOP 等达到公司的预期目标； 3.根据季节性变化和酒店周边市场环境，确定确实有效的经营策略并执行； 4.宣传亚朵企业文化，使企业文化落地实施； 5.负责酒店人事工作，管理好伙伴档案、做好酒店人才盘点工作； 6.关心伙伴生活，定期组织伙伴团建，并做好伙伴沟通工作； 7.妥善处理酒店内突发事件； 8.协助酒店总经理进行培训，维护伙伴关系； 9.完成公司及上级交办的其他工作。 任职要求： 1.工作细致、有责任心； 2.有服务意识和拼搏精神，有酒店销售的经验； 3.熟练使用邮件办公，具备基础财务知识； 4.认同亚朵企业文化；

SCOPE 范围 · Oversee the running of daily operations of Laundry and Uniform and Linen. 统筹管理洗衣房、制服和布草房的日常运作。 · Control the standards of Linen and Uniform. 制定布草和制服的标准。 · Supervise all Guest laundry and House laundry & linen 监督所有客衣和内部洗衣和布草。 · Supervise the laundry plant’s operation 监督洗衣房、洗衣厂的正常运营。 PRINCIPAL RESPONSIBILITIES主要职责 Guest Related 与宾客相关事务 · Ensure all team members provide 5-star hotel & Brand standards at all times. 监督所有团队成员在任何时候都提供五星级酒店及品牌标准。 · Responsible for daily operation of laundry plant and uniform room. 负责洗衣房和制服房每日运作。 · Responsible for all the uniform, guest laundry. 负责所有的制服和客人洗衣。 · Act with integrity, include being honest while still maintaining the confidentiality of information where required and consistent with hotel’s policy. 为人正直，诚实，当需要时能够遵守保密制度，与酒店政策相一致。 Colleagues Related 与同事相关事务 · Maintain good working relationship with all colleagues and other departments. 与同事之间以及其它部门维持良好的工作关系。 · Provide friendly, courteous and professional service at all times. 在任何时候都能提供友好、礼貌和专业的服务。 · Report to duty wearing the correct uniform and well groomed as per hotel standard. 确保酒店制服符合酒店仪容仪表的标准。 · Attend trainings and meetings as required. 参加培训和会议。 · Report for duty punctually. 按时上班。 · Conduct the orientation and training for all new and existing colleagues from Laundry and uniform, including on the job training sessions when required. 组织新老员工的培训和定位，制定培训课程。 · Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development. 积极关注员工的福利、安全、培训和发展，协助建设一支高效率的队伍。 · Attend to grievances of all colleagues and report to Executive Housekeeper for future action. 处理同事的矛盾，并报告给行政管家。 Finance Related 财务事务 · Report Monthly Laundry Productivity as well as the chemical report. 汇报酒店每月的干洗效率及化学报告。 · Report Monthly Guest Profit and Loss. 汇报每月的盈利亏损。 · Monitor the monthly budget and advise the Executive Housekeeper on the rate of condemned and unaccounted losses. 监督每月的预算盘点，将报废量上报行政管家。 · Responsible for annul budget preparation for uniform and linen (Rooms linens and F&B linen). Make recommendations on any linen/uniform changes for the following year. 负责制服和布草房（客房布件和餐饮布件）的年度预算编制。为预算的布草/制服房的动向提出建议。 Operations/Process Related 流程操作事务 ·  Control and supervise daily operation of laundry and linen room. 控制和监督洗衣房和布草房的日常运作。 ·  Supervise all colleagues ensuring courteous and prompt service is provided at all times. 监督所有同事在任何时候都提供及时周到的服务。 · Conduct periodic inspections throughout laundry and U & L to ensure the standards are maintained. 对各洗衣房、制服和布草房进行定期检修，以确保其维持标准。 · Ensure the correct procedures are followed. 确保所有流程的正确使用。 · Responsible for the inventory of linen and uniform, conduct the stock take procedures, and produce results to rooms and F&B. 负责布件和制服的库存盘点，并上报给房务部和餐饮部。 · Maintain accurate records of all linen and uniforms, which has been condemned. Make checks to ensure condemned items are not useable. 记录布件和制服的报废，再次检查报废物品是否可再次利用。 ·  Assure all furniture within the whole hotel premises is in good condition. 确保酒店内所有家具的良好使用状态。 ·  Assess the priority needs for replacement of wear and tear in Uniform and linen within the hotel. 评估酒店内优先需要更换的制服和布件损坏。 · Maintain a good relationship with outside Uniform and Linen suppliers ensuring standards are met. 与制服及布草供应商保持良好的合作关系，确保符合酒店标准。 · Maintain a good relationship with Laundry contractor ensuring quality and standards are met. 与干洗承包商保持良好的合作关系，确保符合其质量和标准。 · Maintain standard of all linen requirements for both Rooms and F&B. 维持房务部和餐饮部对所有布件要求的标准。 · Conduct book-keeping, record keeping, filing of all purchase items and specification 进行簿记、记账、登记所有采购物资和规范备案。 ·  Maintain both Uniform room and laundry plant fixtures and facilities to the required standard, report all maintenance and repairs to Engineering and follow up as required. 按照酒店标准维护制服房、洗衣房的装置和设施，将维修保养报告给工程师并跟进。 · Ensure both Laundry plant, Uniform room are always tidy and well cleaned. 确保洗衣房和制服房始终整洁干净。 Leadership and Sustainability Related 领导和扩展事务 · Able to propose new ideas to improve overall operation.能够提供新思路以提高整体运作。 · Liaise with various Department on inventory schedule and direct supervise. 针对库存计划与各部门进行联络和直接监督。 · Responsible to order linens required to ensure there is always an adequate supply and sufficient stock within the operation. 负责根据布件的要求进行订购，确保在日常运作中有充足的供给和足够的库存。 · Supervise and control the daily manpower requirements to cope with workload. 监督日常工作需求，管理人员流动。 · Ensure that colleagues complete their workloads as scheduled and provide assistance during peak periods.确保同事们完成计划内的工作量，并在高峰期提供协助。 · Monitor productivity of all employees. Oversee the preparation of the rosters for supervisor and colleagues.监督所有员工的工作效率，审查并为主管和同事编制名册。 · Discuss with the Executive Housekeeper on an ongoing basis the overall situation of Laundry and Uniform quality, cleanliness, service, staff moral and the reputation of the Hotel. 与行政管家商洽洗衣房和制服房的整体情况，包括制服的质量、整洁、服务以及员工动态和酒店声誉等总体形势。 Others 其他事务 · Coordinate with Engineering Department on all machinery maintenance. 协调工程部对所有机械的维护。 · Adhere to the hotel’s Rules and regulations and in particular the Policies and Procedures relating to Fire, Hygiene, Health and Safety. 遵守酒店的规章制度和政策，涉及消防、卫生、健康和安全。 · Carry out any other reasonable duties as required by management. 执行任何管理层委托的的工作。 The above job description may be amended from time to time with mutual agreement and you may be required to perform any duties deemed necessary by the Management. 上述职位描述在双方协商的基础上可以进行修改和补充，您可能需要执行任何管理层委托的工作。 REQUIREMENTS 职位要求 Education 教育学历 · High School Diploma or above 高中或以上学历 Experience 经验 · At least five years working in Hotel Industry and two years in Supervisory level. 至少5年酒店相关工作经验及2年管理工作经验。 Attitude 态度 · Active listener and responsive to associates.积极聆听和响应他人。 · Shows respect and patience with others.尊重他人，富有耐心。 · Open to ideas.思想活跃。 · Proactively demonstrates hospitality in all internal and external guests interactions. 主动热情好客对待内部和外部的客人。 · Independent and flexible, able to work under pressure.独立灵活，能够在压力下工作。 · Team player and able to develop sound working relationships with subordinate. 具有团队精神，能够与下属团结合作。 ·  Actively pursues learning and self- development to enhance personal professionalism. 积极学习和自我发展，提高个人专业水平。

【岗位职责】 1.负责门店质量检查工作，每日按不同时间、不同部门、从员工到经理、从前厅到出品对门店进行巡回督导、检查； 2.以事实为依据，以规章制度为准绳，采用不定时的检查方式在门店进行劳动纪律、仪容仪表、环境卫生、服务质量、出品质量、工作完成情况全方位检查； 3.作详细检查记录，发现重大、紧急问题后及时通知部门领导，及时解决整改； 4.对质检结果负责，出具质检奖罚通知单，对质检整改情况进行复查； 5.将每日质检记录整理汇总后上报； 6.汇总，分析质检通知单，并能提出合理化建议，报质检副总； 7.参加门店每月一次的质量分析会。 8.完成上级布达的工作指令及其交办的其它相关工作。 【岗位要求】 1.熟练餐饮所需质检的流程及制度； 2.工作认真、细心，可以独立完成； 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

1、有2年以上品牌奶茶店工作经验 2、独立出品奶茶、并负责品控

1、有较强的咖啡出品能力 2、有三年以上咖啡店运营管理经验优先

Works with superior in the preparation and management of the department’s budget. 协助上级准备和管理部门年度预算。 Assists in coordinating the preparation of the departmental annual budget. 协助管理部门年度预算。 Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助督导部门成本管理确保达到预算要求。 Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget. 协助准备酒店战略计划、目标计划和部门预算。 Responsible for the smooth, efficient and professional operation of all Housekeeping areas. 负责维持客房稳定，高效及专业的运作。 Ensures that all procedures and policies are in place and followed. 保证各项措施和政策都被知晓及应用。 Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 经常检查审计，与财务密切沟通以免帐务的混乱，在必要时采取措施训导员工。 Ensures good communications between the departments. 保证各部门之间的良好沟通。 Strictly follows bank-out procedures and cash handling procedures. 严格遵守银行程序和现金交易程序。 Ensure confidentiality of User Log-ins. Ensure that users are logged out when leaving the area. 确保在用户登陆时的密码保密性，用户离开时应退出系统。 Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 培训发掘员工的长处，确保每日的培训是以技术，仪态，沟通，管理和组织能力等方面组成。 Leads by example Provides a high-quality service and aggressive hospitality towards all customers. 给员工树立提供给所有客人热情、高质量服务的榜样。 Ensure that recognition programs for both guest and associates are in place and working. 确保所有提供给客人及员工的系统都运作正常。 Controls cost effectively to meet budget guidelines. Has control system in place for all controllable costs. 有效控制成本达到预算线，为所有可控制的成本制作成本控制系统。 Communicates with section heads about daily audits and controls, so all are informed about proper procedures. 与客房部各个分部门经理协作，正确的进行每日审控。 Initiates additional tasks to improve existing procedures and guest satisfaction 提供更多更高的服务提高客户满意度。 Resolves system problems and can operate the system manually. Can lead the associate through a down time. 在系统出现问题时能人工处理，领导员工度过难关。 Initiates monthly meetings in the department. Attend associate meeting, operations meetings, forecast meetings and sales strategy meetings 举办部门月会。参加员工大会，营运会议及其他相关的部门会议。 Always in the scene of action during high traffic times to assist the Housekeeping associates and to ensure smooth operations. 时常在现场帮助员工，确保酒店运营稳定。 Has plans and actions in place to meet goals and mission of the company and the hotel. 为完成酒店的目标制定计划并付之行动。 Be well groomed and conform with the hotel’s dress code. 着装打扮符合酒店要求。 Be highly visible during extraordinary events. 熟知酒店重要宴会。 Be familiar with sales strategies; communicate daily with reservation sales. 熟悉酒店销售战略，日常与预定销售良好沟通。 Develop a thorough knowledge about all brands in hotel portfolio. 掌握酒店资产下所有品牌的知识。 Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. 熟知常客的喜好，并满足客人的特殊需要。 Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette. 熟悉了解各种文化的区别和正确行为，并且了解各种不同的礼仪礼节。 Be knowledgeable about all emergency plans and know how to act upon them. 熟知酒店所有的紧急预案和执行程序。 Report any unusual occurrences immediately to the Executive Housekeeper or Director of Rooms. 把所有不寻常的状况立即报告给行政管家或房务总监。 At all times strive to represent hotel in the most professional and courteous manner. 随时保持酒店专业和热诚的待客之道。 Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 建立和维持良好的宾客关系并提供超越顾客期望的服务。 Take action to address these needs in order to exceed their expectations. 采取行动提供超越顾客期望的服务。 Create a positive hotel image in every interaction with internal and external customers. 为内外部客人创造一个良好的酒店形象。 Adhere to hotel brand standards. 坚持酒店的标准。 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 建立和维护高水平的酒店产品和服务知识以便向客人解释和推荐酒店服务和产品。 Assist guests and escort them to locations within the hotel at their request. 帮助客人和陪同客人到客人要去的酒店区域。 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. 熟悉酒店的特殊活动和事件以便回答客人的询问。 Maintain current Hotel information to be able to provide information to guests. 熟悉酒店最进的相关信息以便随时向客人提供问询。  Training and develop to associates to the highest possible extent. Ensures that daily training is provided for technical skills, hospitality, communication, management, and organizational skills. 培训发掘员工的长处，确保每日的培训是以技术，仪态，沟通，管理和组织能力等方面组成。

1.     The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job. 所附的关键区域的工作内容及职责有必要阐述其主要职能而不是每天所有固有的详细工作要求 1.      To reflect the Mercure philosophy by providing the highest quality of service to our customers and employees. By always adopting a positive attitude and keeping the team spirit at the highest level 为客人和员工提供高水平的服务反映了美居酒店经营理念的要求。时刻拥有积极的工作态度和很强的团队合作精神 2.      To greet with a smile at all times to colleagues or guests anywhere in the hotel (front or back of the house) 任何时候在酒店的任何地方碰到同事或 客人都需要微笑着表示欢迎（酒店前台和后勤） 3.      To take pride in personal appearance for personal hygiene and uniform 对个人的仪容仪表及卫生和制服感到骄傲 4.      To  co-ordinate, in detail on the Restaurant / Banquet / food production, and all specific duties to employees under his supervision 同餐厅/宴会/食物生产协调详细情况，行政总厨和员工必须在他的管理下履行具体职责 5.      To check all set-ups for restaurant and banquet functions. Responsible for the correct timing during service and to ensure that food served is always of the highest standards 检查所有餐厅的建立和宴会功能。对正确的服务时间负责以确保总是能供应高水平的食物 6.      To constantly check the quality of food prepared with regard to taste and temperature 通过经常尝食和测温来确保食品的质量 7.      To insist on a uniform visual appearance of all dishes prepared. Presentation and garnish must be prepared according to standards 坚持所有准备食物外观的统一。外观和装饰一定要根据标准进行准备。 8.      To monitor and fully implement the portion control established with the recipe cards and the butcher test. To minimise waste and spoilage 监测和充分执行部分控制已建立的食谱卡和屠宰测试。以减少浪费和腐败 9.      To check stores and refrigerators and be responsible for the proper storing and recycling of leftovers 检查商店和电冰箱以对妥善储存和回收的剩菜负责 10.   Ensures smooth and effective communication among the kitchens and with other departments 确保厨房和其他部门顺利有效地沟通 11.   To constantly be alert on freshness, presentations and temperature of food served 同收货部和储存室密切合作。确保收到的货是标准的质量并符合酒店的规格 12.   Ensures food portioning, serving, requisitions / receiving from stores are properly controlled 保证从酒店获得的部分食物、服务、申请/接收是正当控制的 13.   Liase and work closely with the Chief Steward for pre-planning and execution of delivery and cleanliness of equipment 为规划和执行交付以及清洁设备同管事部经理密切合作 14.   To check all machinery, ensure proper maintenance and usage of the equipment, and follow up with Engineering on work order forms. Misuse of equipment should be reported and disciplinary action should be taken 检查所有机器确保设备是经过正当维修和使用，跟进工程部的维修单。错误使用设备需要报关并采取纪律处分。 15.   Ensures that staff follow the hygiene and sanitation procedures when handling food / equipment / utensils 当处理食物/设备/器具时要确保员工遵循卫生流程 16.   To ensure that working areas, working tables, working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans etc. are cleaned and sanitised as per FSMS policy 确保工作领域、工作桌、工作用具如雕刻板、切片机、搅拌机、刀具、炒锅、锅、平底锅等的清洗和消毒按照政策执行。 17.   To ensure that the refrigerators and deep freezers, ceiling, walls, floors and shelving etc. are clean at all times 确保了冰箱、冰柜、天花板、墙壁、地板和货架等随时保持干净 18.   To check drawers, under-counter refrigerators and reach-in refrigerators to ensure that they are clean, and the contents are always fresh and dated 检查抽屉、台面下冰箱和大型冷柜以确保它们是干净的，且内容是进行更新并注有日期的。 19.   To work closely with the Chief Steward and monitors that exhaust hoods, stoves, ovens, salamanders, deep freezers, steamers, filters, boiling pans, bain marie, hot and cold cabinets etc. are spotless and cleaned on a daily basis 配合管事经理，监视排气罩、炉灶、烤箱、冰柜、蒸汽机、过滤器、蒸煮锅、冷热柜等干净和清洁 20.   To ensure that all kitchen and stewarding employees adhere to the hotel grooming standards 确保厨房所有员工和管事员遵循酒店的仪容仪表 21.   To report to the Executive / Head Chef on all staff and operation matters 向行政总厨或厨师长汇报所有员工和运作的问题 22.   To monitor staff schedules and ensure punctuality at work 监视员工日程表以确保其按时上班 23.   To report all complains to the Executive / Head Chef 确保所有投诉都报告给了行政总厨/厨师长 24.   To conduct training classes for staff to develop their skills / new menu items 为员工开设培训课程以提高他们的技能/新菜单 25.   To guide the employee orientation for new hires 为新入职员工进行入职培训 26.   To ensure that staff are aware of hotel rules and regulations 确保员工知道酒店的规章制度 27.   To ensure that staff are trained on fire and safety and emergency procedures 确保员工进行了消防和生命安全以及应急程序培训 28.   To provide the necessary assistance / support to staff and Executive / Head Chef to achieve their goals 为员工和行政总厨提供支持以完成他们的目标 29.   Carries out other tasks as directed by supervisor 完成上级交代的其他任务。

岗位职责 1、 按照市场传讯经理的指示，负责设计、美工制作、酒店宣传用品、市场推广以及与酒店服务有关的宣传品设计。负责供应商与酒店之间的沟通，确保所有出品准时完成，并符合酒店集团标准。协助市场传讯经理日常工作和分配下的特别任务。 岗位要求 1、按照饭店宣传品和广告的标准制作美工设计。 2、为市场传讯总经理提供所有宣传品和广告的设计方面的技术支持。 3、准备每周工作报告至市场传媒部门。 4、维护酒店形象。 5、负责公关活动的摄影及照片的剪辑。 6、更新和维护酒店图片库，听从直接汇报人指挥进行必要工作。 7、负责所有的设计工作包括设计、排版、影印和印刷。 8、监督酒店所有宣传品的质量。 9、参加酒店促销活动 10、与市场传讯经理工作，确保在所有酒店宣传品、广告及媒体报道都给酒店带来最优良的形象宣传。 11、遵守酒店酒店的员工守则。 12、遵守酒店酒店的程序及政策。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Be fully familiar with the room facilities and provide concise information about it to the guest during the rooming process.  要非常了解房间的设施，并在为客人介绍房间设施时可提供简明的信息。 ·Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others. 与宾客、下级、同级、上级、合作伙伴及社区建立正面及有效的工作关系，并鼓励其他同事也依照此行为准则。 ·Ensure VIP rooms are in good condition and being set-up according to Brand standard and guest’s special requirements prior the VIP's arrival. 确保所有VIP房间可以正常使用，并按照集团的标准和客人的特殊要求在客人到店前准备完好。 ·Work closely with colleagues to ensure service experience that meets the brand's requirements. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验。 ·Review all VIP/Brilliant by Langham members’ arrival to ensure they receive their preferred room and amenity.  要核查所有VIP和卓逸会会员的到店，确保他们优先得到舒适的房间和设施。 ·Be familiar with Opera knowledge and must be in the lobby and front office areas during their shift. 熟练掌握Opera技能，需在工作班次中服务于酒店大堂和前厅区域。 ·Have a clear general knowledge of the hotel product to allow up sell and cross sell of hotel rooms and facilities. This should include room types, food and beverage facilities, spa and health club, daily catering events and local neighbourhood information. 拥有清晰的酒店产品知识从而推销酒店更好的房型及其他酒店产品，其中包括酒店房态、餐饮设施、水疗中心、健身中心、每日宴会以及相关周边信息。 ·Welcome and farewell guests from the lobby, and greet and acknowledge guests that are waiting in the lobby. 在酒店大堂欢迎及欢送宾客，与在大堂等候的客人打招呼并作出相应反应。 ·Anticipate guest needs and handle guest inquiries in a helpful and attentive manner. 预先估计宾客的需要并用殷切有理的态度处理宾客的需求。 ·Ensure a smooth coordination between the individual sections of Front Office and Rooms Division. 确保与其他前厅各分部门及房务部建立良好的合作关系。 ·Liaise and work closely with other departments to resolve any operational issues. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。 ·Recognize return guests and VIPs in the hotel. 认识酒店的再次入住宾客和VIP客人。 ·Attend daily shift briefing and be fully aware of hotel operation situation. 参加每日例会并清楚了解当日酒店运营的情况。 ·Be knowledgeable on the Brilliant by Langham program，and make training plan for Brilliant by Langham program. 熟知卓逸会内容，并制定卓逸会会员知识的培训计划。 ·Be aware of their responsibilities in the event of an emergency situation. 清楚知道在紧急事件中所应承担的职责。 ·Make the training plan for the Guest Relation Staff in all facets and responsibilities. 承担起宾客关系部门所有培训责任，并组织员工在各方面的培训。 ·Control the costs effectively and achieve the targets. 制定本部门的成本控制计划，完成相应的工作指标。 ·Enforce standard of personal grooming and hygiene of the team according to hotel requirement. 确保员工的个人仪容仪表和团队的卫生安全按照酒店的规定标准执行。 ·Identify the strengths and weaknesses of respective colleagues and develop their full potential to achieve company goals. 能确认同事的优点和缺点，发展他们的潜能，以达成公司的目标。 ·Motivate, train and develop potential staff. Make developing plan for staff as necessary. 激励、培训和发展有潜力的员工。必要时，为员工指定职业发展规划。 ·Handle dissatisfied guests to resolve complaints, to all emergency situations, to medical consultation and treatment requests, to colleague accidents or conflicts take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log. 处理对于宾客不满意而导致投诉，对于紧急情况，处理医疗咨询和诊治要求，同事意外或者冲突，采取立即补救行动在必要时进行跟进。确保所有事件都被真实地记录在值班经理日志中以便查阅。 ·Know and carry out the Duty Manager daily job accurately. 准确并熟知值班经理的工作内容。 ·Fully understand the hotel PMS, Vingcard Systems. 理解酒店PMS和 Vingcard系统。 ·Administrative and correspondence work including responding to guests complaints or requests with 24 hours. 在24小时内处理行政和相关信件处理的工作，包括回复宾客的投诉或要求。 ·Release ‘locked’ in-room safes. 为已锁客房保险箱的解锁。 ·Provide guidance for all duty colleagues in case of any service shortfalls. 对值班同事提供引导和指导以避免服务缺失。 ·Provide a management presence in the lobby and hotel back and front of house areas for colleagues. 在酒店大堂、前区和后区，为同事们起到管理层作用。 ·Perform any duties that Management deems necessary. 必要时需执行任何工作。 REQUIREMENTS 职位要求 Education 教育学历 ·Hotel Management Education. ·酒店管理相关专业毕业。 Experience 经验 ·Minimum of three years Front Office Operation. 三年以上酒店前厅部工作经验 Computer Knowledge 电脑知识 ·Knowledge of MS office software. 相关办公自动化知识。 ·Opera 酒店Opera系统。 Language Proficiency 语言能力 ·Good command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力，掌握其他语言者优先考虑。

Works with superior in the preparation and management of the department’s budget. 协助上级准备和管理部门年度预算。 Assists in coordinating the preparation of the departmental annual budget. 协助管理部门年度预算。 Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助督导部门成本管理确保达到预算要求。 Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget. 协助准备酒店战略计划、目标计划和部门预算。 Responsible for the smooth, efficient and professional operation of all Housekeeping areas. 负责维持客房稳定，高效及专业的运作。 Ensures that all procedures and policies are in place and followed. 保证各项措施和政策都被知晓及应用。 Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 经常检查审计，与财务密切沟通以免帐务的混乱，在必要时采取措施训导员工。 Ensures good communications between the departments. 保证各部门之间的良好沟通。 Strictly follows bank-out procedures and cash handling procedures. 严格遵守银行程序和现金交易程序。 Ensure confidentiality of User Log-ins. Ensure that users are logged out when leaving the area. 确保在用户登陆时的密码保密性，用户离开时应退出系统。 Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 培训发掘员工的长处，确保每日的培训是以技术，仪态，沟通，管理和组织能力等方面组成。 Leads by example Provides a high-quality service and aggressive hospitality towards all customers. 给员工树立提供给所有客人热情、高质量服务的榜样。 Ensure that recognition programs for both guest and associates are in place and working. 确保所有提供给客人及员工的系统都运作正常。 Controls cost effectively to meet budget guidelines. Has control system in place for all controllable costs. 有效控制成本达到预算线，为所有可控制的成本制作成本控制系统。 Communicates with section heads about daily audits and controls, so all are informed about proper procedures. 与客房部各个分部门经理协作，正确的进行每日审控。 Initiates additional tasks to improve existing procedures and guest satisfaction 提供更多更高的服务提高客户满意度。 Resolves system problems and can operate the system manually. Can lead the associate through a down time. 在系统出现问题时能人工处理，领导员工度过难关。 Initiates monthly meetings in the department. Attend associate meeting, operations meetings, forecast meetings and sales strategy meetings 举办部门月会。参加员工大会，营运会议及其他相关的部门会议。 Always in the scene of action during high traffic times to assist the Housekeeping associates and to ensure smooth operations. 时常在现场帮助员工，确保酒店运营稳定。 Has plans and actions in place to meet goals and mission of the company and the hotel. 为完成酒店的目标制定计划并付之行动。 Be well groomed and conform with the hotel’s dress code. 着装打扮符合酒店要求。 Be highly visible during extraordinary events. 熟知酒店重要宴会。 Be familiar with sales strategies; communicate daily with reservation sales. 熟悉酒店销售战略，日常与预定销售良好沟通。 Develop a thorough knowledge about all brands in hotel portfolio. 掌握酒店资产下所有品牌的知识。 Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. 熟知常客的喜好，并满足客人的特殊需要。 Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette. 熟悉了解各种文化的区别和正确行为，并且了解各种不同的礼仪礼节。 Be knowledgeable about all emergency plans and know how to act upon them. 熟知酒店所有的紧急预案和执行程序。 Report any unusual occurrences immediately to the Executive Housekeeper or Director of Rooms. 把所有不寻常的状况立即报告给行政管家或房务总监。 At all times strive to represent hotel in the most professional and courteous manner. 随时保持酒店专业和热诚的待客之道。 Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 建立和维持良好的宾客关系并提供超越顾客期望的服务。 Take action to address these needs in order to exceed their expectations. 采取行动提供超越顾客期望的服务。 Create a positive hotel image in every interaction with internal and external customers. 为内外部客人创造一个良好的酒店形象。 Adhere to hotel brand standards. 坚持酒店的标准。 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 建立和维护高水平的酒店产品和服务知识以便向客人解释和推荐酒店服务和产品。 Assist guests and escort them to locations within the hotel at their request. 帮助客人和陪同客人到客人要去的酒店区域。 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. 熟悉酒店的特殊活动和事件以便回答客人的询问。 Maintain current Hotel information to be able to provide information to guests. 熟悉酒店最进的相关信息以便随时向客人提供问询。  Training and develop to associates to the highest possible extent. Ensures that daily training is provided for technical skills, hospitality, communication, management, and organizational skills. 培训发掘员工的长处，确保每日的培训是以技术，仪态，沟通，管理和组织能力等方面组成。

工作内容： 1、负责公司的站内外广告、图片、海报、logo及网页的设计制作； 2、负责酒店对内对外重要活动的摄影、底片保存及归档； 3、负责设计公众号推广，微信营销所需各种图片制作； 4、公司业务宣传所需单页，喷绘图片设计; 5、考勤，申领办公用品等 任职要求： 会熟练PS PPT  CDR AI WPS EXCEL

1、有不少于1年的线上运营经验； 2、有独立营公司抖音号、视频号、公众号、小红书等账号能力 3、有短视频拍摄制作经验、图文拍摄编辑经验 4、能搭建线上商城及进行线上销售运营

1、有不少于1年的活动策划、组织及实操经验 2、能根据总策划方案细化具体内容、落地执行方案 3、有良好的理解能力、语言表达能力、文字组织能力 4、有良好的文案编辑能力，能按要求提报各类方案（优秀的PPT编辑能力优先）；

工作描述 Job Description： 1. 对音频和视频设备、电话交换机、CCTV、 有线电视、消防设备和所有弱电相关的工作和活动提供相关的专业支持和维修保养。 Provide special expertise and handle all repair and maintenance of Audio and Video, PABX,CCTV, CATV, fire equipment and all weak voltage related work & activities. 2. 负责对各种类型的电子设备，如，功放、 麦克风、扬声器、录音和录像机及所有其他弱电设备和设施提供维修和相关服务。 Responsible for servicing and attending to repairs on various types of electronic equipment such as Amplifiers, Microphones, Loudspeakers, Tape and Video recorders and all others weak voltage equipment and facilities. 任职资格 Qualification: 1. 文化程度：中专及以上。 Education background: technical secondary school or above. 2. 工作经验：2年以上同岗位工作经验。（国际联号工作经验优先） Work experience：2 year similar position working experience.（work experience in international chain hotel as priority） 3. 有强烈的上进心、责任感与团队合作精神。 Strong aspiration，sense of responsibility and team spirit.

【岗位职责】 1、 熟悉酒店一切规章制度、服务标准和规程。 2、 与宾客保持良好的工作关系，适时了解宾客需求并及时准确地反映到相关部门。 3、 与同事和其他部门保持良好的工作关系。 4、 熟悉酒店的各种服务设施的位置、经营特色和营业时间。 5、 掌握酒店的各种大型会议、宴会及其他重要活动的情况，了解本市交通、商业、旅游、气象、风俗等基本情况以满足客人的问讯要求。 6、 按照服务规程做好留言及查询工作。 【岗位要求】 1、大专以上文化程度。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、熟知本市交通旅游、文化、风俗、美食、娱乐等到信息。 5、相貌端正，身体健康。

【岗位职责】 1.配合楼面经理做好前厅日常管理工作，并与厨房保持密切联系，确保楼面的服务质量，直接对楼面经理负责，严格执行公司的规章制度，做好楼面经理的助手，对领导分配的任务按时、按质、按量完成； 2.检查工作：每日检查设备、家具、餐具的摆设及其完好情况，检查服务用品及清洁卫生，检查库存物资，检查仪容仪表； 3.了解当天的急推与估清，布置重点推销菜式，了解当餐用餐人数及要求，合理安排餐厅服务人员的工作，督促服务员做好清洁卫生和餐、酒具的准备工作； 4.热情帮助，耐心辅导，搞好现场培训，并带领属下员工严格按操作规范进行接待，要认真检查餐前工作、餐中督导和餐桌收尾，检查物品、餐具摆放是否符合标准，随时注意就餐人员动态和服务情況，要在现场进行指挥，遇VIP 客人接待，要亲自上台服务，以确保服务的高水准； 5.加强与客人的沟通，了解客人对饭菜的意见，整理客人档案情况，妥善处理客人的投诉和质询，并及时向经理反映； 6.定期检查设施设备和餐具盘点，做好公司的财产管理工作，制定并执行卫生标准，有问题及时向经理汇报； 7.注意服务员的表现，随时纠正他们在服务中的失误、偏差，做好相关工作记录，作为评选每月最佳员工的依据，做好员工考勤和评估工作； 8.熟练掌握店内服务项目及出品的详细情况，熟悉菜牌、酒水牌，熟记每天供应的品种； 9.做好收市检查工作，关闭所有门、窗、水、电、气，做好安全和节电工作； 10.积极完成经理交派的其它任务。 【岗位要求】 1.有良好的团队领导精神及执行力，工作认真负责，作风正派； 2.熟悉餐饮前厅的经营管理工作，具有较强的工作责任感和敬业精神； 3.高端餐饮及酒店同岗位3年以上管理经验者优先考虑。 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

【岗位职责】 1.能辨别基本茶类并且熟悉不同茶类的冲泡方法； 2.根据不同的茶叶选择相应的冲泡器皿，掌握各类茶的冲泡水温、水量进行茶水冲泡； 3.按规定着装，保持整洁，按时上、下班，服从上级的指挥安排； 4.做好茶前准备工作，检查设备设施是否完好、服务用具是否齐全； 5.文明礼貌，热情待客，微笑服务， 耐心解答客人的问题； 6.带领茶艺师完成日常的服务及培训学习工作； 7.认真完成上级布置的各项任务，顾客到店后礼貌接待并向客人介绍茶品。 【岗位要求】 1、接受过茶艺师职业培训，具有初级以上《茶艺师国家职业标准》资格证书最佳； 2、熟练掌握接待、准备与演示、服务等能力； 3、形象气质佳，具有良好的服务意识。 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

1.负责消防、安全监控的具体工作； 2.发现消防设备存在隐患及故障及时报告工程部及上级主管； 3.当发生火警系统报警时，立即调动内保人员到现场查看处理，发现火情立即报告主管，并按照报警程序及火灾应急预案处理，同时做好事件记录； 4.负责广场内装修施工现场的消防安全工作的检查、监督和落实工作； 5.完成上级交办的其他工作任务。 任职要求： 1、有消防中级证书；

岗位职责： 1、负责宿舍管理：入住安排、退宿、卫生检查评比、水电费扣款等； 2、负责省区中心行政管理费用对接、统计、汇总、分析； 3、负责行政管理费用流程申请、跟进； 4、负责行政管理费用申请对接报销：伙食费、水电费、通讯费、行政车费、物业管理费、行政办公费等； 5、协助配合行政负责人做好食堂、宿舍工作安排； 6、 完成上级领导交办的其他任务。 职位要求： 1、35周岁以内，男女不限，大专以上学历； 2、基础的办公软件熟练掌握，涉及到统计分析工作； 3、工作严谨，计划性强，执行力强； 4、良好的服务意识与团队合作精神； 工作时间： 单休，8:30-17:30，中午休息1小时 薪酬福利： 1、五险一金，提供公司免费食宿； 2、薪资范围4K-6K，唯才是用，根据个人能力水平确定，条件突出者薪资可另谈。 职位福利：绩效奖金、包住、五险一金、包吃、通讯补助

工作内容 1.餐前：摆台，桌面餐具摆放整齐 2.餐中：满足客人所需，引导客人点餐，期间提供餐具、饮料、茶水、菜品等所需 3.餐后：收拾碗筷，撤台，打扫卫生 4.其他：领导布置的其他工作。