岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验3年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

【岗位职责】 1.负责门店质量检查工作，每日按不同时间、不同部门、从员工到经理、从前厅到出品对门店进行巡回督导、检查； 2.以事实为依据，以规章制度为准绳，采用不定时的检查方式在门店进行劳动纪律、仪容仪表、环境卫生、服务质量、出品质量、工作完成情况全方位检查； 3.作详细检查记录，发现重大、紧急问题后及时通知部门领导，及时解决整改； 4.对质检结果负责，出具质检奖罚通知单，对质检整改情况进行复查； 5.将每日质检记录整理汇总后上报； 6.汇总，分析质检通知单，并能提出合理化建议，报质检副总； 7.参加门店每月一次的质量分析会。 8.完成上级布达的工作指令及其交办的其它相关工作。 【岗位要求】 1.熟练餐饮所需质检的流程及制度； 2.工作认真、细心，可以独立完成； 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

【岗位职责】 1.能辨别基本茶类并且熟悉不同茶类的冲泡方法； 2.根据不同的茶叶选择相应的冲泡器皿，掌握各类茶的冲泡水温、水量进行茶水冲泡； 3.按规定着装，保持整洁，按时上、下班，服从上级的指挥安排； 4.做好茶前准备工作，检查设备设施是否完好、服务用具是否齐全； 5.文明礼貌，热情待客，微笑服务， 耐心解答客人的问题； 6.带领茶艺师完成日常的服务及培训学习工作； 7.认真完成上级布置的各项任务，顾客到店后礼貌接待并向客人介绍茶品。 【岗位要求】 1、接受过茶艺师职业培训，具有初级以上《茶艺师国家职业标准》资格证书最佳； 2、熟练掌握接待、准备与演示、服务等能力； 3、形象气质佳，具有良好的服务意识。 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

【岗位职责】 1.配合楼面经理做好前厅日常管理工作，并与厨房保持密切联系，确保楼面的服务质量，直接对楼面经理负责，严格执行公司的规章制度，做好楼面经理的助手，对领导分配的任务按时、按质、按量完成； 2.检查工作：每日检查设备、家具、餐具的摆设及其完好情况，检查服务用品及清洁卫生，检查库存物资，检查仪容仪表； 3.了解当天的急推与估清，布置重点推销菜式，了解当餐用餐人数及要求，合理安排餐厅服务人员的工作，督促服务员做好清洁卫生和餐、酒具的准备工作； 4.热情帮助，耐心辅导，搞好现场培训，并带领属下员工严格按操作规范进行接待，要认真检查餐前工作、餐中督导和餐桌收尾，检查物品、餐具摆放是否符合标准，随时注意就餐人员动态和服务情況，要在现场进行指挥，遇VIP 客人接待，要亲自上台服务，以确保服务的高水准； 5.加强与客人的沟通，了解客人对饭菜的意见，整理客人档案情况，妥善处理客人的投诉和质询，并及时向经理反映； 6.定期检查设施设备和餐具盘点，做好公司的财产管理工作，制定并执行卫生标准，有问题及时向经理汇报； 7.注意服务员的表现，随时纠正他们在服务中的失误、偏差，做好相关工作记录，作为评选每月最佳员工的依据，做好员工考勤和评估工作； 8.熟练掌握店内服务项目及出品的详细情况，熟悉菜牌、酒水牌，熟记每天供应的品种； 9.做好收市检查工作，关闭所有门、窗、水、电、气，做好安全和节电工作； 10.积极完成经理交派的其它任务。 【岗位要求】 1.有良好的团队领导精神及执行力，工作认真负责，作风正派； 2.熟悉餐饮前厅的经营管理工作，具有较强的工作责任感和敬业精神； 3.高端餐饮及酒店同岗位3年以上管理经验者优先考虑。 该职位为项目储备，项目地点为山西太原、广东珠海、浙江杭州、陕西西安

全球最大的一价全包度假村福利再次来啦！ 喜欢咖啡、酒水饮品的你是否还在迷茫今年毕业后要何去何从？ 是否想趁年轻时多到世界各地看看呢？ 是否向往多彩多姿并充实的工作环境？ 是否担心酒水知识不熟练，英语无法完整的交流就要直接上岗呢？ 还不快来报名为你定制的ClubMed速成营？ 在远离日常喧嚣享受悠闲慢生活的度假村，边重温饮品知识边发掘不一样的自己。 你将与若干名志趣相投的小伙伴来到美丽的Club Med度假村参加为期两周的速成营，感受来自国际化团队的热情。 在欣赏壮丽山景的同时熟悉六大基酒，掌握调制技能出品简单的鸡尾酒和当地特色的“白沙日出”，通过考核后，将直接得到ClubMed度假村工作录用函哦！ 只要你 -大专以上学历，将于今年毕业 -热爱酒水咖啡等饮品，享受为客人制作酒水的成就感 -热爱结交新朋友，敢于用英语沟通交流就赶快加入我们吧！ 速成营需要支付费用吗？ 不用哦~，Club Med 不仅食宿全包，正式入职后还能报销往返交通费用哦，你只需拉上行李箱，即可出发!

· To assist the Procurement Supervisor in ensuring that there is a proper follow-up of the orders after they have been placed and to see that the goods are delivered to the Hotel’s needs. · 协助采购部主管主管确保收到的采购申请单有人负责跟进，并留意送抵的货品是否符合酒店要求。 · To bring the matter to the attention of the Procurement Supervisor who will take appropriate step to expedite matters, if should delays occur. · 如发生不能按时交货，应通报采购部主管，引起他的注意，以便他采取必要的措施敦促尽快到货。 · To maintain files of executed and unexecuted orders. · 将完成和未完成订单分别归档保存。 · To keep adequate up-to-date files for purchasing records and establish and maintain a proper filing system for easy reference and tracing. · 及时更新采购记录，建立良好的档案管理系统，以便查找和追踪。 · To maintain documentation flow between the Accounts, Purchasing and other departments. · 建立和保持与财务部及其他部门间的文件传递程序。 · To assist the Procurement Manager/Supervisor in the preparation of Monthly Purchasing Report based on prices of merchandise during the market surveys, comparatively analysis of suppliers’ prices during the month, and actual prices paid by the Hotel for the same period. · 根据市场调查价格，协助采购经理和主管准备采购月报表，比较分析同期供货商报价和酒店实际支付的采购价。 · To attend the marketing survey · 参与的市场调查。 · To be familiar with import procedures and documentation’s and approaches that may be required from Local Government. · 熟悉当地政府有关进口货物的政策，文件以及审批程序。 · Ensure physical stock take is conducted as scheduled · 确保按计划进行库存实物盘点。 · Posts orders to inventory module and produces purchase order for receiver to match against goods received · 将订购需求输入系统的存货模块，并在实际收物时从系统中调出相关的采购订单，与实物核对。 · Place approved orders · 接收批准的采购定单。 · Ensures products and resources are assigned to the appropriate department and billed accordingly · 确保物品准确的分发到部门并相应入帐。 · Supervises the hotels print shop to ensure timely and economical production of printed material · 管理酒店的印刷店以确保及时的提供印刷服务。

· Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department · 完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 · Keys revenue journal and distributes to Outlet Mangers and management · 编制收入报告，然后分发给餐厅经理和管理层。 · Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly · 管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 · Controls all food and beverage sales by: · 通过以下手段控制餐饮销售： · Correct recording of guest checks on a timely basis · 及时正確记录客人的支票 · Performs spot checks on outlet checks used · 对餐厅的支票应进行定点抽查 · Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager · 所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 · Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded · 监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 · Ensure banquet controls are being adhered to · 确保执行有效的宴会管理 · Reconciles total outlet sales to total charges · 核对餐厅总销售额与总收入是否相符 · Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily · 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 · Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place · 对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 · Audits daily collection of the General Cashiers Summary against the bank in slip · 审核每日总出纳的汇总表与存款单是否一致。 · Audits and reconciles advance payments and ensures payments have been applied · 审查核对预付款项，确保付款到位。 · Works with General Cashier to check all float totals regularly and keeps control on registers in outlets · 与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 · Reconciles revenues on a daily basis via back up page · 核對每日收入是否与备份相符。 · Performs various special projects as requested and assigned by management · 按管理层要求和安排执行各种特殊项目。

1.Be familiar with the procedure of reservation and provide the latest and accurate information.    熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。 3.Change existing bookings, forecast existing and future bookings based on bookings.    根据预订情况更改现有的预订并且预测现有的和未来的预订情况。 4.Prepare working schedules and training for the reservation staffs.    为预订部员工做好工作安排和培训。 Job Profile 任职资格： 1.Good language organization and writing skill, good listening skills.    良好的语言组织和文字表达能力、良好的倾听能力。 2.Demonstrate energy and enthusiasm.    表现出活力和激情。

1. Develops design and artwork according to hotel group standards for hotel collateral and advertisement including the service guide, hotel brief introduction, advertisement photography, menu, invitation card, post card, hotel picture album, memento, Christmas card 按照酒店集团宣传品和广告的标准制作美工设计, 如：酒店的服务指南、酒店简介、广告画面、菜谱、请柬、明信片、酒店宣传册、纪念品、圣诞卡、信封信纸等的制作及印刷。 2. Make sure all design and production in line with requirement and standard of Wanda Group. 确保全部设计与出品与所要求的相一致并符合集团的标准。 3. Works with the PR Manager to ensure optimum image is obtained for all hotel collateral, advertisement and exposures etc. 与市场传讯部总监合作，确保所有酒店宣传品、广告及媒体报道都将给饭店带来最优良的宣传效应。 4. Provides technical support to the P R Manage in regards to designs of all collateral and advertisement. 为市场传讯部总监提供所有宣传品和广告上有关设计方面的技术支持。 5. Handle all basic photography work required in the hotel. 按照酒店要求处理基本摄影工作； 6. Responsible for the design and make task about photography and welcome card for hotel VIP activities, events and VIP customers. 负责酒店重要活动、宴会、VIP 客人的摄影和欢迎牌的设计制作工作。 7. Responsible for check if all of indicator card, advertisement card and slogan card are in good condition and meet hotel group standard, and renovate and change the used and damaged one in time.  负责检查酒店所有指示牌, 广告牌, 标语牌的完好并符合酒店集团标准, 对已旧, 已坏的及时更新更换。 8. Continuously maintains the image of the brand and standard of hotel group. 时刻维护酒店标准及品牌形象。 岗位要求 1. Knowledge and experience in Internet and e-commerce. 具备互联网及电子商务方面的知识。 2. Ability to use computer graphic, photo imaging, publishing and editing software. 会使用电脑平面设计，相片处理、印刷编辑软件。 3. Knowledge and experience in IBM & McIntosh. 了解IBM 和苹果电脑的使用。 4. Good interpersonal & communicative skills. 良好的交流及沟通能力。 5. Ability to work independently and as a team. 独立工作与团队工作的能力。  6. Min 2 years experience in similar capacity in hotel industry or in graphic design field. 在饭店行业里或在设计领域里担任类似职务，至少具有2年工作经验。

•Involved in preparing annual budget and financial plan. Monitor guest supplies used, equipment maintenance and manpower costs •参与准备部门年度预算与财务计划。监督客用品使用、设备维护与人力成本。 •Follow the cashier operation program, bills paid, direct and supervise employees safe cash handling procedures, terms of payment and handle is not correct.  •遵循收银的操作程序、账单支付的程序，指导并监督员工安全处理现金的程序，并处理不正确的支付方式。 •Strictly implement all kinds of financial institution supervise and train employees to access to the fitness centre every guest for real-name registration, confirmed its identity rear can use.  •严格执行各种财务制度，监督并培训员工对进入健身中心的每位客人进行实名登记，确认其身份后方可使用。 •Supervise fitness centre all the equipment for maintenance and repairs •监督健身中心所有设备的保养和修理。 •For fitness centre, financial management and procurement control.  •对健身中心进行财务管理和采购控制。 •In accordance with the requirements for the hotel professional customer service and sales •按照酒店要求进行专业对客服务和销售。 •Help recreation manager to handle daily affairs staff, plan and assign work, set for each employee job performance and career development goals •帮助康乐部经理处理员工日常事务，计划并分配工作，为每个员工设定工作绩效和职业发展目标。 •Provide teaching, coaching and giving feedback on a regular basis, assist to solve the contradictory between various employees, improve the performance of the team members •为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。 •Education and training of employees and abide by the laws of the state, provinces and local safety regulations •教育和培训员工遵守国家、各省市与地方的法律和安全法规。 •To ensure that employees receive proper training on quality and service standards •确保员工获得关于质量与服务标准方面的恰当培训。 •For employees equipped with tools and equipment required to complete all the work •为员工配备完成所有工作所需的工具、设备。 •Guide staff training work with department standards and procedures are consistent, and focused on the performance of every employee to record. •指导员工的培训工作与部门的标准及程序保持一致，并针对每一个员工的表现做好记录。 •Timely analyse the training needs of employees, and according to their need to design and implement training plan. •及时分析员工的培训需求，并根据他们的需要设计和执行培训计划。 •To ensure that the fitness centre all the equipment running in good condition. •确保健身中心所有设备运行状况良好。 •Ensure that all equipment used in the fitness centre for cleaning and dust removal, if you have any maintenance requirements, shall be notified immediately to engineering for repair •确保健身中心所有设备进行清洁与除尘，若有任何维修需求，应立即通知工程部进行维修 •Polite, quickly and effectively to all guest questions, complaints, or demand response, ensure to achieve high customer satisfaction •礼貌、迅速、高效地对所有的宾客提出的问题、投诉或要求予以响应，确保达到较高的宾客满意度。 •Regulation of swimming pool water quality, according to the group standards within the business hours every two hours daily on a water test, and record on the work diary. •监管游泳池水质，根据集团标准每日在营业时间内每两个小时进行一次水质检测，并记录在工作日记本上。 •Appraisal guidance staff assessment so that it is in line with the company policy •指导鉴定员工评估使其符合公司的方针。 •Organization hand-over meeting and communicate effectively with employees •组织交接班例会，与员工进行有效地沟通。 •Regulatory staff quality of service to the guest •监管员工的对客人服务质量。 •According to the requirement of the members of the detailed fitness plan and implementation •根据会员的要求制定详细的健身计划和实施。 •Easy to appear safe hidden trouble of the timely discovery and solve •对容易出现的安全隐患及时发现和解决。 •Dealing with the specific requirements of the guests, dealing with the hotel's lost and found •处理客人的特殊需求，处理酒店的失物招领问题。 •Maintain enough towels work volume. •维持足够的毛巾运转量。 •Green hotel related knowledge training to arrange the employee on a regular basis, conform to the standard of green environmental protection and ensure the work process •定期安排员工进行绿色酒店相关知识培训，并确保工作流程符合绿色环保标准。 •Familiar with occupational health and safety responsibilities related policies and procedures, to ensure that all the procedures to safely perform, and under the guidance of occupational health and safety responsibilities policy to ensure that actions into effect •熟悉职业健康、安全责任相关政策和程序，以确保所有程序能得以安全地执行，并在职业健康、安全职责方针的指导下确保行为落到实处。 •Familiar with hotel security, ambulance, fire and emergency procedures, and can be safe and correct use of various equipment •熟悉酒店的安全、救护、消防及紧急情况的程序，并能安全正确的使用各种设备。 •Danger, take timely measures to remedy the situation and report to the manager of potential danger •及时采取措施补救危险的情况并向经理汇报潜在的危险。

1.  Co-ordinate the distribution of the monthly F&B Promotion to department heads. 协调分发每月的餐饮推广给各部门总监。 2.  Ensure compliance of daily attendance and prepare attendance records for submission to Human Resources in line with payroll timetable. 确保遵守每日考勤政策，并根据工资时间表准备和上交考勤记录给人事部。 3.   Maintain file of all F&B contracts and licenses, . 保管餐饮部所有的合同、证件. 4.   Monitor F&B stationary supplies and initiate   监控餐饮部的文具供应并在需要采购时填写采购单。 5.  Ensure the departmental filing system operates smoothly, including: reports, contracts, catalog, letter, memo, fax and e-mail. 保证部门文档系统正常运转，包括：报告、合同、目录、信件、文书、传真和邮件。 6.  Ensure the departmental communication operates smoothly, including: phone call, fax and e-mail. 保障部门通讯设备正常，包括: 电话、传真和电子邮件。 7.  Arrange appointments and meetings for the Director of F&B , ensure the appropriate documents for each appointments. 为餐饮总监安排会晤及会议, 并提供所需文件。 8.  Attend related meetings as departmental and hotel co-ordination meetings. 参与有关会议如部门会议及酒店协调会。 9. Take meeting minutes, accurately transcribe and circulate to appropriate personnel. 完成会议纪要，准确记录并转交有关人员传阅。 10.  Take charge of administrative matters of the Division. 负责管理本部门的行政事务。 11. Translate Chinese correspondence and other literatures to English and vise verse. 将有关中文报告和其它文献翻译成英文。 12. Submit Attendance Record and others to HR and other departments timely. 及时的向人力资源部及其它部门提供考勤记录和其它文件。 13. Perform other duties which may be assigned from time to time. 完成随时委派给的其它任务。 14. Maintain strictest confidentiality at all time on all matters. 严格保守酒店机密。 15. Well inform on all accounting matters, act as coordinator when is necessary 了解餐饮事务，并在必要时担任协调工作。 16. Custody all F&B licenses, contracts, promotion cards. In charge of the license renew; Update the contract status to department manager on a timely basis to ensure contracts be renewed two months before expire date . 保管所有部门的证件、合同和促销卡。负责证件的更新，更新各部门合同的情况以保证合同在到期日两个月被更新。

Participates in sales activities and events and assists Sales Manager in successful achievement of budget in forecasted room revenues in accommodation and other revenue generation areas.  参与销售各项活动，辅助销售总监在客房销售及其他销售领域达成销售预期。 职位资格和技能 REQUIRED QUALIFICATIONS 资格  Required Competencies – 能力要求  Taking Responsibility工作责任感  Understanding My Job业务了解  Customer Focus以客为主  Teamwork团队协作  Adaptability适应能力  Developing Self自身发展  Reliability可靠性  Cultural Awareness文化认同

Job Responsibilities 岗位职责 ·       Assist guests with all inquiries, both hotel and non-hotel related  ·       协助客人各种与酒店相关或无关的问询 ·       Conduct effective shift briefings to ensure hotel activities and operational requirements are known  ·       进行有效的交接班说明工作，以明确酒店活动和运营要求 ·       Maintain detailed knowledge of the activities of the day and alert to any potential problems ·       详细了解当日活动情况并留意各种潜在问题 ·       Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events ·       详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 ·       Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards ·       保证供应足够的表格和手册，并确保其质量达到酒店标准 ·       Consult Log Book for information/request left by outgoing shift ·       查阅交班人员的工作日志，寻找相关信息和要求 ·       Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy ·       按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 ·       Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests ·       按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理 ·       Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed ·       遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 ·       Receive telephone calls and take messages for guests who are out, in accordance with hotel policy ·       依照酒店政策，替外出的客人接听电话和留言 ·       Record incoming registered mail, telegram, parcel, telex in appropriate file ·       在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录 ·       Night staff check mail, message of expected guests against the system/computer and expected arrivals ·       夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 ·       Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures ·       在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 Job Requirements 岗位要求 ·       Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·       拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·       具有良好写作技能 ·       Proficient in the use of Microsoft Office and Front Office System ·       熟练使用微软办公软件和前台系统 ·       Problem solving, organizational and training abilities ·       具有解决问题，组织和培训能力

·       Check and count all goods to be received per approved purchase order or daily market list. ·       根据采购申请单或每日食品订货单核实和清点验收的货品。 ·       Ensure that goods are in order, of good quality and according to the established specifications ·       确保所有所收的货品符合采购订货要求、质量良好且符合具体规格要求。 ·       To reject all goods which do not meet the specifications ·       退还不符合验收标准的货品。 ·       To move accepted products to storage areas immediately to minimize employee theft and deterioration of product quality ·       尽快将验收合格的货物移交仓储区域，减少和避免员工偷盗以及货物腐烂变质等。 ·       To ensure proper documentation on all goods delivered to the hotel as well as those returned to the suppliers. ·       保存酒店所有收货物品及退还货品的相关凭单。 ·       To summarize and record all goods purchased by the hotel on a daily basis ·       每天对酒店采购的货品填写收货记录汇总。 ·       To ensure the cleanliness of the Receiving Bay by liaison with Store helper or Stewarding Staff whenever cleaning is required. ·       根据需要联系仓库搬运工或管事部员工清洁收货通道，以确保收货台的清洁。 ·       To be well versed in all descriptions and types of operating equipment for the Hotel, including maintaining catalogues, sample pictures of such items for reference. ·       熟悉精通所有酒店经营设备的型号和规格等内容，包括保存好产品目录，样品图片以及产品的其他相关资料 ·       Performs other duties as required ·       履行其他规定的职责。 技能要求 ·       Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·       完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·       Proficient in the use of Microsoft Office ·       熟练使用微软办公软件 ·       Good writing skills ·       良好的写作技能

·       Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department ·       完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 ·       Keys revenue journal and distributes to Outlet Mangers and management ·       编制收入报告，然后分发给餐厅经理和管理层。 ·       Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly  ·       管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 ·       Controls all food and beverage sales by: ·       通过以下手段控制餐饮销售： ·       Correct recording of guest checks on a timely basis ·       及时正確记录客人的支票 ·       Performs spot checks on outlet checks used ·       对餐厅的支票应进行定点抽查 ·       Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager ·       所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 ·       Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded ·       监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 ·       Ensure banquet controls are being adhered to ·       确保执行有效的宴会管理 ·       Reconciles total outlet sales to total charges ·       核对餐厅总销售额与总收入是否相符 ·       Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.  All rebate credits must be in accordance with Finance Policy.  The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily ·       确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 ·       Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place ·       对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 ·       Audits daily collection of the General Cashiers Summary against the bank in slip ·       审核每日总出纳的汇总表与存款单是否一致。 ·       Audits and reconciles advance payments and ensures payments have been applied ·       审查核对预付款项，确保付款到位。 ·       Works with General Cashier to check all float totals regularly and keeps control on registers in outlets ·       与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 ·       Reconciles revenues on a daily basis via back up page  ·       核對每日收入是否与备份相符。 ·       Performs various special projects as requested and assigned by management ·       按管理层要求和安排执行各种特殊项目。 Required Skills – 技能要求 ·       Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·       完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·       Proficient in the use of Microsoft Office ·       熟练使用微软办公软件 ·       Good writing skills ·       良好的写作技巧

Job Responsibilities 岗位职责 1. Responsible for the check-in procedures for the guests staying in the hotel.     负责为下榻酒店的宾客办理入住登记手续。 2. Make sure that your clothes, hair style, light makeup, etc. all meet the requirements of the regulations.    确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 3. Check the shift record, understand the handover of the previous shift, and be responsible for handling it.    查看交班记录，了解上一班的移交事项，并负责处理。 4. Familiar with the reservation information, understand the guest situation, especially remember the names of the VIPs and frequent guests who are coming to the store, and understand all the activities of the hotel.     熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 5. Familiar with the information inside and outside the store, and provide accurate inquiry services.    熟练掌握店内外信息，提供准确的问讯服务。 6. Responsible for the management and distribution of room keys and strictly abide by the verification system.    负责客房钥匙的管理和发放工作并严格遵守验证制度。 7. Make relevant reports and provide accurate reception information for other departments.    制作有关报表，为其它部门提供准确的接待信息。 Job Requirements 岗位要求 1. Cheerful personality, flexible mind, practical work, and strong sense of service.     性格开朗、头脑灵活、工作踏实，具有较强的服务意识。 2. Good appearance and good health.     相貌端正，身体健康。

Job Responsibilities 岗位职责 ·       Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked  ·       主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。 ·       Maintain a willingness to please attitude and give undivided attention to any approaching guest ·       保持令人愉悦的态度并专心接待每位到来的客人。 ·       Adhere to guest checking in and checking out procedures pertaining to baggage handling ·       在与行李相关的问题上，遵守客人入住和退房工作程序。 ·       Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members ·       在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。 ·       Assist arriving and departing guests by opening and closing car and taxi doors ·       为来店和离店的客人开关汽车及出租车门。 ·       Maintain a spotless Porte Cochere and Drive way ·       保持车辆门道和车道的清洁。 ·       Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly. ·       将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。 ·       Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ·       熟悉酒店布局并记下护送客人的最佳路线。 ·       Room the guest in accordance with hotel standards ·       按照酒店标准为客人安排房间。 ·       Be familiar with the lift workings and emergency stairs  ·       熟悉电梯和疏散楼梯的使用。 ·       Provide information to guests about the hotel facilities and services ·       向客人提供关于酒店的设施和服务的信息。 ·       Provide guest services and guidance ·       向客人提供服务和引导。 ·       Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests ·       熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 ·       Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning ·       保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。 ·       Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty ·       上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。 ·       Help other employees in department, replacing them temporarily when necessary ·       帮助部门内其它员工，如有必要则暂时代理他们的工作 。 ·       Keep the baggage room clean and in order before going off duty on each shift ·       每次交班前均保持行李室的整洁。 ·       Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain ·       当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。 ·       Use the Duty Log to document matters of importance ·       使用工作日志来记录重要事项。 ·       Operate Communicates equipment ·       操作通信设备。 ·       Arrange transport and coordinate luggage ·       负责安排交通并协调行李事宜。 ·       Manage the key system securely  ·       对钥匙系统进行安全管理。 Job Requirements 岗位要求 ·       Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·       拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ·       Able to read and write English ·       能够读写英语

JOB OVERVIEW 职位概述 •Keep good communication with other supervisors and employees. Timely communication with the manager and ensure the fitness centre staff to provide the best service for the guest, to keep all sorts of equipment cleaning and hygiene. To maintain the normal operation of all equipment, and the normal operation of various regions. Water safety attention to guests.  •保持与其他主管和员工的良好沟通.及时与经理沟通，确保健身中心员工为客人提供最好的服务，保持各种设备的清洁卫生。维持所有设备的正常运转，保证各区域正常运营。时刻关注客人水上安全。 DUTIES AND RESPONSIBILITIES 工作职责 •Regularly check the pool all the equipment, ensure the normal operation. Check the water temperature and room temperature •定期检查泳池所有设备，确保正常运转。检查水温及室内温度 •Anywhere at any time according to the guest's access and use of the equipment, make all-round follow-up services in a timely manner •随时随地根据客人的出入及使用设备情况，做出及时全方位的跟进服务 •Training workers basic medical knowledge •培训员工基本救护知识 •Promote hotel promotions latest information •推广酒店最新促销信息 •Often with members to communicate effectively •经常与会员进行有效沟通 •Organization member activities •组织会员活动 •Periodically to the pool disinfection, dust collection •定期对泳池进行消毒，吸尘 •Ensure that receive and follow up all the information about the department, set the standard in order to maintain and obtain the guest's satisfaction •确保接收与跟进有关本部门的一切信息，以便维持设立的标准和获得客人的满意 •With internal staff and guests to build and maintain positive relationships, in order to efficiently meet their reasonable demand •与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求 •Anticipate guest needs, answer customer consultation, and solve the problem for the guest •预见客人的需要，解答客人的咨询，并为客人解决问题 •Through the conversation with customers and internal staff to set up good image in the hotel •通过与顾客和内部员工的交谈为酒店树立良好的形象 •Maintain high standards of product and service knowledge to better explain to the customer and sell hotel services and facilities •保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施 •According to the needs of the guests to help and guide them to the hotel all kinds of places •根据客人的需要，帮助和引导他们到酒店的各种场所 •Understand about the hotel special promotions and, in order to know their needs and make a reply •了解关于酒店特别的促销活动及事情，以便知晓他们的需要并做出回复 •Understanding of hotel the latest information in order to provide information service for the guest •了解酒店最新的信息以便为客人提供信息服务 •Accurately receive, record and convey the guest's requirements •准确地接收、记录及传达客人的要求 •Efforts to resolve guest complaints and complaints after the follow-up processing, and promptly report to the recreation manager or its authorized representative •努力解决客人投诉以及投诉后的追踪处理，并及时上报康乐部经理或其授权代表 •To maintain the working area and ensure that equipment is maintained in a clean and maintain the good condition •对工作区域进行维护，并保证设备处于清洁及维护的良好状况 •According to the hotel, health, safety, and health policy executive responsibility and stick to supervise staff personal appearance and hygiene standard •按照酒店健康、安全、和卫生政策执行职责，并坚持监督员工个人形象及卫生符合标准 •To take remedial measures timely to a dangerous situation, and report to supervisor of potential danger •熟悉财产安全、急救、火灾和紧急程序，并安全及时地运行设备进行控制 •Be familiar with property safety, first aid, fire and emergency procedures, and safe and timely operation to control the equipment •及时对危险的情形采取补救措施，并对上级主管汇报存在的潜在危险 •On time to participate in the green hotel related training, be familiar with the environmental protection green hotel standard associated with this position and knowledge •按时参加绿色酒店相关培训，熟悉与本岗位相关的绿色酒店环保标准和知识 Required Skills – 技能要求  •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. •拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •Good Interpersonal Skills •具有良好的交际技能 •CPR / First Aid certification required •要求获有CPR和急救证书 •Lifeguard certificate required •要求获有救生员证书

负责所有人事档案的安全和保存。 制定人事计划、协调并执行所有人事行政工作，为人力资源部行政工作的高效运行提供支持。 正确的记录员工的相关信息，例如员工的人事信息、福利、出勤、表现评审及评估、合同终止时间及相关的原因。 为人事活动的存档、薪资的相关信息及其他用途提供正确并及时更新的人力资源报表。 协助完成新员工的录用活动，发布酒店所空缺的职位、与应聘者进行联系并安排合适的候选人在恰当的时间与部门经理见面，检查应聘者的相关信息。

【职位描述】 1.负责财务部应付帐款的记帐工作 2.负责应付款支付时的核对工作，核对准确并签字确认。 4.每月做好应付款的分析报告，并及时上报应付主管。 5.当销售部催款员来领帐单时必须认真仔细的做好登记工作。 6.核对催款员到帐的款项和发票开出的金额和银行的结算户名、金额是否一致。 7.财务部其他相关事务 【任职要求】 1.熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识。 2.具有正确地进行会计财务处理、能用电脑操作和调用各项数据的能力。 3.坚持原则、廉洁奉公。 4.有一定的英语基础。

岗位职责 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2.查看交班记录，了解上一班的移交事项，并负责处理。 3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5.熟练总台各项专业业务和技能，搞好对客服务。 6.熟练掌握店内外信息，提供准确的问讯服务。 7.负责为下榻酒店的宾客办理入住登记手续。 8.负责客房钥匙的管理和发放工作并严格遵守验证制度。 9.制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度，懂得英语。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。

1. 每日审核各部门报销单据并按费用科目和部门准确录入凭证； 2. 每月正确、及时计提、摊销各项费用； 3. 每月完成固定资产、低值易耗品的卡片电脑录入工作； 4. 监督检查各部门是否建立固定资产及低值易耗品的卡片登记制度； 5. 每月底核对固定资产模块与总账模块金额，无误后进行月末结账处理； 6. 每年组织至少一次全面的固定资产、低值易耗品的实地盘点工作，并将盘点结果整理成书面《年度盘点报告》上报会计主管； 7. 每月与集团内各单位进行上月内部往来账务的核对，编制余额调节表； 8. 每月登记《合同台账》中合同新增、执行情况，月底编制《合同执行表》报会计主管审核； 9. 准确无误地为业主领取积分券，月底并汇总归档; 10. 每月按照托管合同进行托管费计算并监督及时付款； 11. 每月定期装订上月凭证。