l  Provides a professional, advisory and executive support to the General Manager in meeting strategic goals. 为总经理提供专业的顾问及行政支持 l  Participates in the development and implementation of policies for the department and hotel. 参与制定和实施饭店和部门的政策规定 l  Plans and develops marketing strategies and promotion plans. 制定开拓市场销售战略和促销计划 l  Oversees and assists in the development and implementation of the hotel’s Sales and Marketing plans. 督导和协助市场销售计划的制定和实施 l  Monitors and evaluates contemporary sales and marketing initiatives and trends. 监控并评估当前的市场销售活动以及市场动态 l  Manages departmental changes and ensuring processes and required infrastructure are in place. 管理部门内部的运作及变化，保证部门设施完备，运行正常。 l  Conducts market research. 进行市场调研 l  Establishes pricing strategies and sales targets for the hotel. 为酒店设立价格策略和销售目标 l  Manages special projects and other business related enterprises. 管理特别项目及其他相关的生意 l  Ensures efficient utilization of departmental resources. 确保高效利用部门资源 l  Ensures the development, update and maintenance of promotional materials. 确保制定、更新及保管饭店宣传材料 l  Reports on the effectiveness of Sales and Marketing programs. 报告市场销售活动的有效性 l  Manages human resources within the department including selection & recruitment, training & development, team building, staff performance planning and review. 管理部门内部人力资源，包括选择招聘人员，培训部门员工，团队建设，员工表现评估等。 l  Demonstrates compliance with legislated health and safety requirements in the work place. 工作场地的健康安全要达标 l  Ensures staff in the department is aware of their duties and responsibilities. 确保部门员工明确所赋予的职责。 l  Initiates corrective measures and actions immediately when the well being and the normal operation of the department or the hotel are being jeopardized. 在部门或酒店的利益受到危害时，立即采取纠正错误的措施。 l  Ensures staff maintains complete familiarity with safety, current first aid and fire emergency procedure. 确保员工熟悉安全，急救及火警逃生程序。 l  Ensures that all equipment is functioning and serviced regularly. 确保所有设备正常运作。 l  Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback. 管理客户关系及服务，包括客户需求、产品服务知识，销售的有效性交流技巧及客户反馈信息。 l  Manages departmental expenses and budget. 管理部门开支和预算。 l  Prepares monthly outlook/forecast for related expenses and return to management as scheduled. 准备部门每月相关开支的预测，并在预定日期上交给饭店。 l  Monitors accounts activities and makes adjustments when necessary. 密切注视客户的活动，必要时予以调整。 l  Implements cost saving methods for the department in line with corporate policy. 按照饭店政策控制部门成本，避免浪费。 l  Ensures files, correspondence and other relevant business documentation are maintained. 确保部门文件，及相关资料的存档。 l  Liaises with Corporate office to ensure execution and smooth flow through of all Sales & Marketing initiatives. 通过与总部的联系，确保所有市场销售活动的顺利完成。 l  Coordinates with all Sales & Marketing departments within the company to maximize sales opportunities. 保持与集团内各营业部门的沟通，最大限度拓展销售机会。 l  Represents and promotes the hotel to all sectors in the community locally and overseas. 在海内外社会各有关行业推广饭店。 l  Conducts sales promotion trips to target markets. 针对目标市场组织促销旅行。 l  Maintain good rapport and communication in the market place locally and overseas. 在海内外目标市场，保持良好的关系和沟通。 l  Analyses, evaluates and improves personal performance on a continual basis. 不断分析，评估，提高个人表现。 l  Follow the market changes and proactively seek business opportunity 跟随市场变化，积极主动寻求新的生意机会。 l  Abides by the The Associates Handbook. 遵守酒店员工守则。 l  Abides by the hotel policies and procedures. 遵守酒店的政策及程序。 l  Abide by The Cloud Valley Code of Conduct. 遵守揽云谷的行为准则。 l  Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和行为。 l  Maintain personal presentation to hotel and The Cloud Valley standards. 根据酒店标准保持个人形象。 l  Complete hotel procurement and other related work of opening preparation. 完成酒店开业采购工作及其它开业筹建相关工作。 l  Performs other related duties and special projects as assigned by superiors. 完成其它上级领导布置的工作。