岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、施行良好的客户管理和服务实践。 3、记录并保存客户来访/活动，确保销售活动报表按照销售总监每周和/或每月的时间节点内完成并提交。所有文件和记录应与部门的文档系统一致，并可供所有人使用。 4、针对潜在客户和现有客户进行高质量的销售拜访。包括会见产品经理和业务决策者。 5、通过持续的销售拜访推动销售，开发新协议公司及深挖RFP产量，以确保高品牌知名度和高效的客户服务。 6、作为销售协调，确保数据库持续更新。 7、与区域销售办公室和销售代理总部建立工作关系，寻求商机。 8、熟悉考察访问，能熟练带领客户参观酒店。 9、不断调查本地市场、区域市场和国际市场的协议公司/旅游行业的市场情报，以检测市场趋势，根据不确定信息和市场竞争信息以指定新的营销政策。 10、承担市场销售总监和/或销售总监的其他项目/任务。 岗位要求 1、具备酒店销售或相关工作经验。 2、在相关主要供应商/细分市场上，拥有一定的活跃旅行社客户或公司团队 3、具备基本的分析能力，能洽谈业务。 4、具备良好的组织能力。 5、在结果导向方面具有明显的自我激励和强大的动力。 6、具备强烈的客户服务意识 7、具备明显的主动性和创造力。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。 员工福利： 高级员工公寓（地处商圈、空调、WIFI、独立卫生间、24小时热水、拎包入住、阿姨定期打扫卫生）； 美味员工餐（丰富多变、根据员工口味定制菜单）； 按照国家标准正常缴纳五险一金；生日会、员工活动日、聚餐、节假日员工福利； 广阔的晋升空间、完善的培训体系； 欢乐的大家庭（美好的工作环境、有爱的同事、Nice的领导）。 还在犹豫什么？加入我们把！

SCOPE 范围 To lead, guide and operate on a daily basis the F&B Operation, Driving through KPI’s the goals for the F&B department in relation to the 5 areas clearly laid out as part of LHG operating system. This is order to specifically maximize: revenue, control cost in operating % and not $ value, guest satisfaction, colleague welfare, and profit margins. 管理所有餐厅每天的运营, 关注客人，提升顾客满意度,保障同事福利,尽可能在控制成本的基础上实现利润最大化。   PRINCIPAL RESPONSIBILITIES 主要职责 1.            Directly responsible for day to day operation, in line with LHG brand standard as well as The Hotels of the World stretch goals as well as the colleague handbook. 直接全面负责管理餐厅的运营，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。 2.            Work very close with Director of Food & Beverage to report and brief of daily operation and take a sign of for any change of direction. 协助餐饮总监，汇报及传达每日运营情况并对任何情况做出及时有效的回应。 3.            To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店规章制度，提升客户满意度 4.            To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。 5.            To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 确保严格按照财务部，人力资源部及其他营运部门制定的程序 6.            Responsible for carry out or directly monitor any project agreed prior. 负责执行或直接监测事先商定的任何项目 7.            Be responsible for control of security related issues like floor master keys, cashier procedures and others. 负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。 8.            Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。 9.            Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   OPERATIONS   1.            To ensure OE (Operation Equipment) used in each department is adequate and in perfect conditions. 确保各部门营运设备的合理使用及维护，使其保持理想状态 2.            Be aware of special cashiering procedures, executive checks, etc. and ensure they are properly accounted for. 熟知收银相关程序，包括内部转账程序，账单程序以及确保其正确入账。 3.            Be aware of all Langham’s guest programmes, discounts, etc. 知晓所有朗廷的对客程序，相关折扣等。 4.            Know the LHI brands, snap shot, F&B concept briefs and any other operating information’s by heart and make sure it is driven down the line through senior managers and all colleagues on the floor 了解朗廷品牌，传达并确保经理主管和所有同事理解酒店餐饮理念和任何营运信息。 5.            Be aware and be present for any special events or requests. 知晓并参与特殊的宴会或任何有需求的场合 6.            Be part and drive F&B promotions along side with F&B Sales Manager from organization to delivery of the same 同餐饮销售经理一起自始至终参与餐饮推广 7.            Be aware of guest complaints and personally get involved if necessary. 了解客人的投诉，如有必要能亲自解决 8.            During operating hours be on the floor to improve service level as well attend and solve on the spot guest complains as well as review procedures. 营运时间需在前线提高服务水平，解决客人投诉，检查服务流程 9.            Above all, lead by example through a “hands-on” approach to motivate colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES 1.            Monitor and make sure colleagues are well dressed and groomed according to standards at all time. Guest contact servers or attendants must maintain a sharp look—proper uniform clean, pressed; shoes shined; hair at correct length and clean; hands well-manicured. 监督同事仪容仪表。无论对客或非对客同事都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐 2.            Train senior managers and key colleagues to the latest detail in order to provide the highest level of service to our customers. 为给客人提供最高水平的服务，培训经理主管及领班最新的业务知识。 3.            Enforce colleague discipline, coach and counsel, as necessary. Participate with management in all salary & manning reviews. 在必要时，严格执行同事处罚和口头及书面警告处分。参预管理同事薪酬复查调整。 4.            To conduct a daily Manager meeting using the “show time （briefing）” module, also make        sure each department carries out a monthly meeting and be present to share key points. 参考每日培训模式，建立每日经理会议制度，确保各部门建立每月部门会议并参与和分享重要信息。 5.            Be responsible to the performance review of all F&B colleagues. 负责餐饮部所有同事的工作表现评估。 ADMINISTRATIVE 1.            Create an electronic daily log book by department to key in important information such as: daily revenue, covers divided by in house, walk-in, beverage sales, etc and any important information to be shared. 建立各部门每日交接簿，记录并分享重要信息诸如：每日营业额，包括驻店客人，来店散客，酒水销售等 2.            Make sure that SOP (Standards Operating Procedures) are written to the last detail and used on a daily basis to train managers and colleagues. 确保时时更新SOP（标准操作流程）用以每天培训经理及同事 3.            Be involved in the F&B budget and strategic departmental decision 参与决定餐饮预算及部门营业策略 4.            Communicate daily with management the operational and personnel problems, complaints and comments and develop solutions to such. 每日与上级进行交流沟通，汇报所有营运和人事相关问题，客人的意见和投诉，发展完善解决方针。 5.            Attend the following meetings, if & when necessary: Sales strategy, BEO, colleagues gathering and F & B related. 必要时参加下列会议：销售策略会议，宴会会议，同事会议和餐饮部相关会议。 6.            Supervise inventory counts, as required. 监督库存计数。 7.            Honour all reasonable requests made by a manager, which is may be outside your normal job activities to achieve complete guest satisfaction and service throughout the hotel. 为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。 8.            Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists colleagues based on their individual strengths, development needs, career aspirations and abilities. 执行表现评估的步骤。发展业务目标，并制定适当的发展计划。根据同事的长处，帮助其进行发展职业抱负和能力。     MARKETING 1.            Assist in the development and execution of marketing plans for the outlet. 协助所有餐厅制订的市场推广计划的发展及实施。 2.            Be a sales person through, be a Langham ambassador at all times 始终将自己定位于销售人员及朗廷大使 REQUIREMENTS 职位要求 1.         Education 教育学历 Minimum vocational school. 至少为专业学校毕业。 2.         Experience 经验 Minimum 10 years operations experience, at least 3 years management experience. 10年以上相关经验，具备至少3年以上管理经验 3.         Job Skill / Knowledge 工作技能 / 知识 Demonstrated leadership qualities. 能体现领导者的素质。 Demonstrated good technical knowledge of restaurant operations. 具备优秀的专业的餐厅运营知识。 Demonstrated strong hospitality and communication skills. 能体现良好的服务精神和沟通技巧。 Demonstrated strong work ethic. 具备和实现优秀的职业道德。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。 Demonstrated a good understanding of food production. 对食物产品知识的充分了解。 4.         Computer Knowledge 电脑知识 Knowledge of MS office software, worked with Micros, Opera, MC, and major operating systems 会使用微软办公软件，Micros, Opera, MC及主要营运系统 5.         Language Proficiency 语言能力 Demonstrated excellent communication skills in English and Mandarin. 具备优秀的英语和普通话表达能力。

岗位职责 1、监督中厨房、宴会厨房员工的工作，控制所有设施及成本，增加餐饮部的利润。协助行政总厨全面负责菜品的工作。 2、负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准。 3、检查存货及成品。 4、检查所有食品的准备情况、 5、清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 6、研究当地餐饮市场，积极创新川菜的创新菜。 岗位要求 1、大专及以上学历,同岗位工作经验5年以上。 2、接受过专业技术训练。 3、有丰富的技术及行政经验，其中在5星级饭店工作不得少于5年以上。 4、懂得成本核算，食物原料及食品营养知识。 5、身体健康，精力充沛。

岗位职责： 1、全面负责工程部管理工作； 2、制订和完善工程部各项规章制度和岗位职责并落实检查； 3、负责组织酒店工程设备设施进行调试、验收； 4、负责组织技术文件和设备档案的建立和管理工作； 5、负责组织制定设施/设备的运行、维修保养、节能方案，负责工程部采购计划的编制工作，并组织落实和检查； 6、对设施、设备的运行、维修和保养工作进行定期和不定期检查，确保工程部管理的设施、设备处于安全、良好的运行状态； 7、对酒店运行设施进行巡视、检查，建立技术管理档案和设备维护维修手册，制定年度维护计划表，拟定月度工作小结及下月的工作计划，拟定工程项目实施计划和管理文件，检查和控制年度、月度维护费用的执行； 8、执行部门制定的有关行业安全法规，加强安全管理和安全教育，建立、落实各级安全制度，防止发生安全事故，积极做好各项突发事件的紧急预案的落实工作，并做好定期培训及预演工作；监督检查备品、备件及消耗材料的种类、数量、质量，保障设备运行和客户服务的需要； 9、负责工程部门服务意识教育以及专业技能培训，不断提高员工的综合能力和素质； 10、负责工程部员工工作绩效的考评工作，考核下属员工； 任职要求： 1、10年以上国际品牌酒店工程管理经验； 3、精通冷暖空调/机电等专业知识； 4、良好的语言表达及沟通能力； 5、具备良好的组织、协调能力，能妥善处理紧急及突发事件。

岗位职责 1、深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 2、负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况 3、对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 4、负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考 5、基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、最优化线上的价格和促销以及相关收益产品。 6、负责平台酒店各项目产品的收益风险管理，保证收益最大化 岗位要求 1、5年以上数据分析/收益管理工作经验，OTA 行业及高星酒店项目经验优先； 2、英语口语及书面表达能力优秀，英语可作为工作语言； 3、具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； 4、具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

岗位职责 根据酒店的发展战略来组织制定营销战略规划,为重大营销决策提供建议和信息支持 协助市场销售总监以及其他市场部管理层完善会员体系以及方案的制定 制定年度销售目标和计划，提供销售决策，部署并监督销售计划的执行进展 职位要求： 8年国际四星/五星级酒店相关职位从业经验 具有大专以上或相应的职业技术证书 良好的本地语言及基本英语技能 熟练使用办公室软件 富有团队合作及奉献精神 耐压力强

工作职责：  1.负责数据库的日常维护、监控和性能优化等工作，涉及上线审核、性能调优、故障处理、数据库加密/解密、数据备份/恢复、日常SQL优化；  2. 解决工作中有关数据库疑难问题、提出数据库合理化建议、配合项目经理完成审计工作； 3. 参与各业务部门业务流程优化、理清业务数据、并结合业务需求进行数据治理、数据分析； 4. 负责项目管理和执行，协助梳理部门有关项目相关文档，如：项目论证、项目需求、项目审批、项目规范（SOP）、项目交付物等；  5. 熟悉相关数据政策，包括数据相关管理办法、管理流程、数据元标准、数据质量等方案、标准和政策制定，与项目团队配合，进行数据库设计规划和审核，包括数据架构设计、数据安全设计等；  6. 定期内部培训相关人员数据管理的专业知识及技能。  任职需求： 1.本科或以上学历，计算机等相关专业，2年或以上数据库管理及日常运维工作经验；  2. 熟悉常见的关系及非关系数据存储与缓存，如Mysql, Sql Server, Hadoop, Redis等；  3. 熟悉业务数据的整体存储设计/建模；  4. 了解数据库原理、架构和设计，懂数据库优化工具和方法论。熟悉编写及调试存储过程、函数、触发器，具备SQL编写能力；  5. 掌握数据备份、恢复、容灾、安全配置等技术原理和方法；  6. 有项目管理工作经验；  7. 有良好的沟通技能及处理突发事件的能力；  8. 有ETL/BI/数据挖掘等相关工作经验，有BI相关数据处理项目经验等优先； 9. 了解相关编程语言如Java，.Net，Python等优先；  10. 英语听；说；写流利。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing. What will I be doing? As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. • Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. • Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives. • Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. • Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. • Monitor all costs and recommend measures to control them. • Ensure that the department operational budget is strictly adhered to. • Ensure that all outlets and banquets are managed efficiently according to the established concept statements. • Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. • Monitor and control vacation planning for the department. • Monitor, control and minimize overtime for the department. • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. • Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements. • Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. • Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols. • Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity. • Establish a rapport with guests. maintaining good customer relationship. • Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers. • Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner. • Conduct monthly departmental meetings and daily operations briefings with Outlet Managers. • Maintain good working relationships with colleagues and all other departments. • Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within. • Train and develop Outlet Managers so that they are able to operate independently within their own profit centres. • Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers. • Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager. • Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers. • Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times. • Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. • Be the key person in driving the hotel’s Food Safety Management System (FSMS). • Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority. • Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority. • Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development. • Ensure that all team members provide courteous and professional service at all times. • Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency. • Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. • Carry out bi-yearly inventory of operating equipment. • Adhere to the hotel’s security and emergency policies and procedures. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal and written to meet business needs. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责 1、全面负责VIP宴会和会议，展览会等的接待服务、预订工作； 2、制定宴会销售的市场销售计划、完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加本公司内部会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日志、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部负责人和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 岗位要求 1、具有政府接待，酒店宴会销售岗位工作经验，特别是VIP宴会的接待与销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对VIP宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

岗位职责 1.保存有关以前、现有，具有潜力宾客的资料和档案。 2.定期安排传媒活动。 3.记录上月所有的传媒活动或其它相关活动。 4.联系宣传媒体，宣传酒店的最佳形象，及扩大会所知名度和影响力。 岗位要求 1.大专以上学历，有相同岗位工作经验5年以上。熟悉酒店领域的销售工作。 2.在当地有一定的客户群。 3.有较强的团队合作意识，及强的团队领导能力。 4.熟悉公关营销部的业务，能协调各岗位的工作。 5.形象气质佳。

职位要求 1. 5年4-5星国际品牌酒店的相关部门经历 2. 3年4-5星国际品牌酒店的相关岗位管理经验 3. 具有一定的领导能力及业务拓展能力 4. 熟悉部门的操作流程和标准 5. 熟悉酒店行业要求 6. 较强的团队协作和解决问题的能力 7. 较强的语言和沟通能力 8. 熟练的英文书面及口头表达能力

【岗位职责】 1. 通过与客户建立良好的关系为其提供服务（餐厅接待、服务质量、吧台酒水出品） 2. 组织和协调团队成员，为其分配工作季目标、按照Club Med的标准监督成员的工作态度和行为 3. 通过管理支出；提高服务团队的盈利；优化服务团队的预算；从而实现开源节流 4. 使餐饮团队的气氛温暖、友善；并根据度假村的晚间主题装饰餐厅和提供酒水出品 5. 确保餐饮团队成员的发展 6. 确保遵守Club Med的标准，并符合卫生和安全流程 【岗位要求】 1.年龄30岁以上，大专以上学历， 主修国际旅游/酒店管理/餐饮专业者优先 2. 有1年以上同等岗位管理职工作经验 3. 必须具备流利的英语，掌握法语者更佳 4. 该岗位需每周工作6天                【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

职责描述： 1. Establish and implement annual objectives for the Human Resources Department. 建立及完成人力资源部年度目标计划。 2. Establish,maintain and ensure adherence to all personnel-related policies and procedures. 建立、保持及保证执行所有人力资源部政策及执行程序。 3. Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties. 以礼貌、专业、迅速有效的态度解决客人及员工投诉。 4. Develop,direct and oversee overall hotel recruitment and hiring activities strategies for all Expat and National Expat positions. 全面管理度假村外籍及外地员工招聘及聘用计划。 5. Support and uphold hotel philosophy concerning hiring, associate relations, supervision and disciplinary action. 支持及建立度假村相关聘用、员工关系、管理指导及纪律行为的理念。 6. Conduct salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan. 进行本地员工工资及福利调查，提出员工福利计划。 7. Provide hotel-wide communication vehicles and interact in courteous and professional manner with all guests, associates and community members. 创造度假村良好的沟通途径，促进客人、员工及团队的专业化沟通。 8. Supervise,direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.  指导、协调、影响员工以保持度假村服务标准。 任职要求: 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学学历，良好的中英文读写能力。 2. 3 to 5 years of extensive human resources experience. 三至五年相关人力资源管理经验。             【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

 岗位职责： 1. 负责度假村财务部门整体运营，包含财务、采购 2. 协助度假村高层管理人员提供有效的财务管理、成本控制、流程合法合规管理、从财务影响面提供专业的建议和解决方案。 3. 管理团队并发展人才，建立一支高效的团队。 4. 熟悉度假村运营，能够预测风险并能够有效进行风控管理。 5. 保证度假村税务、财务等符合国家各项及Club Med各项规定。 6. 协助各运营部门制定合理预算并做好费用把控的管理 岗位要求： 1. 中国籍，学历本科及以上 2. 英文口语及书写能力 3. 缜密的逻辑性思维及数据分析能力。 4. 熟悉各类税务及财务政策、保险政策等法律法规 5. 诚实、踏实、务实。 6. 团队管理及建设能力 7. 具有国际品牌五星级度假村同岗位至少3年及以上的工作经历。 8. 该岗位需每周工作6天 福利 免费住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

【岗位职责】 1. 总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划. 2. 负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。 3. 根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。 4. 负责协调和度假村相关的市政工程等业务部门的关系，以获得良好的外部环境。 5. 审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。 【岗位要求】 1. 大专以上文化程度；3年以上同岗位工作经验。有一定英文水平，能借助工具书阅读有关专业文献。 2. 必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3. 能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。 4. 有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。 5. 身体健康，精力充沛。 6. 该岗位需每周工作6天  【G.O福利】： 双人住宿； 一日三餐国际自助餐厅； 吧台饮料畅饮； 度假村内所有娱乐活动及场地设施免费使用； 机场接送服务； 工作满一年往返度假村和住址机票； 完善的工作意外伤害保险及社会保险； 国际化G.O团队； 拥有登台演出的机会； 每年轮换海外及大中华区度假村工作机会； Club Med海外度假村免费房间； 快速晋升通道。

工作地点 陆家嘴明城酒店（上海浦东新区龙阳路1668号） 岗位职责 1、熟悉浦东新区各渠道情况。 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1、大专以上文化程度；8年及以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

1、大专及以上学历 2、3年及以上相关工作经验 3、具有客户资源

Completes the VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest . 根据预订优质快速的为VIP客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。 Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates. . 确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。 Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。 Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. 对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。 Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. 礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品， Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. 成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。 Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. 积极的工作，友好的为客人提供服务。 Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训，提高工作能力。 Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。 Takes an active role, ensuring effective communication and working as a team in order to reach goals and targets. 在团队中起到积极作用，有效的沟通，确保达到目标。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 为顾客提供热情周到的服务，有宾至如归感。 Checking-in VIP guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured. 依照预订为VIP客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。 Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。 Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation. 维护顾客档案和信息，确保预订的有效性和准确性。 Ensures that VIP guests are treated personally and recognized as an individual. 确保VIP客人个性化服务待遇。 Liaises with Sales, Reservations and the Business Development team to handle corporate guests. 协销售，预定和业务发展团队为公司客人提供服务。 Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 Ensures a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions and ensuring that all guests’ folios are correct. 确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。 Inputs information in to OnQ regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members. 将准确完整的信息录入酒店管理系统，以便大家分享。 Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希尔顿品牌标准。 Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店集团的基本概况。

岗位职责： 1. 制定与餐饮相关的制度和标准。 2. 建立标准的餐饮销售，趋势和目录。 3. 负责实现营业收入指标和利润指标。 4. 确保优质食品和服务使客人满意。 5. 确保所有员工接受培训，态度正确，友好和遵守纪律。 6. 指定餐饮促销活动，使营业收益最大化。 7. 分析市场趋势，及时调整策略，程序和客户涵盖范围以实现计划目标。 岗位要求： 1. 至少10年以上餐饮服务和酒水工作经验，有国际品牌酒店同等职位工作经验。 2. 熟悉餐厅营运管理，具有丰富的食品及酒水知识。 3. 具有较强交际能力和营销能力。 4. 具有较强领导力、组织协调能力和突发事件解决能力。 5. 逻辑思维清晰，语言表达能力强，始终保持专业形象。 6. 通晓中、西餐烹饪知识包括食品准备及原材料加工、烹饪制作知识等。

• Be responsible for hotel recruitment to ensure effective recruitment and selection as according to Group & Hotel policy. o Organizing and conducting Meetup Day and Interviews o Liaison with recruitment agencies o Manage the on-line recruitment through the Hotel Web Site o Advise appropriate recruitment Advertisement channel according to vacancies situation, correct and timely placement of internal and external advertisements 负责酒店招聘，确保有效的招聘并按照集团和酒店的规定挑选人员。 o 组织和召开Meetup day招聘活动和面试 o 联络招聘中介 o 通过酒店网站管理线上招聘 o 根据空缺情况，正确和及时地建议合适的内部和外部的招聘广告渠道 • Develop and implement recruiting and screening systems and procedures in order to attract qualified candidates for vacant positions. 制定和实施招聘和筛选系统和程序，为空缺职位吸引合格的候选者。 • Regularly analyse hotel manpower requirements; recommend and develop selection means and related activities to meet those requirements. 定期分析酒店人力需求，并推荐选择和开发活动，以满足这些要求。 • Conduct exit interviews and provide feedback on reasons for turnover, then submit the turnover report to Director of Human Resources every month. 负责离职面谈并为离职报告提供离职原因反馈，每月向人力资源总监提交离职分析报告。 • Handle new employee entry and exit procedures. 负责办理员工入职和离职手续。 • Handle annual health certificate and temporary residence certificate. 负责办理员工年度健康证和暂住证。 • Be responsible for expatriate employee’s physical checking, working visa and related certificates. 负责办理酒店外聘人员入职体检及就业证等相关证件。 • Assist Head of Human Resource to handle daily personnel affairs; formulate and update rules and regulations; design HR forms, documents and processes based on the company standards. 协助人力资源总监处理日常人事相关事务，并根据集团和酒店标准制定、更新员工规则和设计人事表格、文件和流程。 • Be familiarized and assist Head of Human Resource in terms of all HR framework: o Interview and Recruitment o Performance Appraisal o Probationary Evaluation/Labour Contract Termination/Retirement etc. o Employee Administration 熟悉并协助人力资源总监执行集团人力资源部的系统工作： o 面试与招聘 o 表现评估 o 试用期转正/合同终止/退休等 o 员工行政管理 • Liaise with individuals outside the hotel including lawyers, applicants, colleges and universities, competitors and other members of the local community. 与酒店外部人员联系，包括律师、申请人、学院和大学、竞争对手和当地社区的其他成员。 • Assist to manage Human Resource Department, ensuring compliance with all group and hotel policies as well as local regulations, and any current local and government regulations pertaining to employment practices. 协助管理人力资源部，确保遵守所有公司、地区和酒店的政策和程序；以及当前地方和政府关于就业的相关规定。 • Assist Director of Human Resources, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme. 协助人力资源总监根据情况制定酒店战略计划、市场规划和目标计划。 • Maintain effective communications among all levels of management and employees. 维护各级管理层和员工之间的有效沟通。 • Assist in training activities.  Create a positive atmosphere within the hotel that allows for an open and two-way communication that ensures morale and productivity are reaching the highest possible levels. 协助主要培训，并在酒店内创造一个积极的氛围，允许开放的双向沟通，确保士气和生产率达到最高水平。 • Check and provide input on monthly attendance record of all employees and payroll processing; 负责月度员工考勤管理及薪资核算等。 • Be responsible for managing employees’ social insurance and housing fund, employees' records management and employee retirement, etc. 负责所有员工的五险一金,及员工退休等工作。 • Counsel hotel personnel as needed in areas such as career planning, learning and development, employee relations and legal issues related to HR. 在职业规划、培训与发展、员工个人关系和与人事有关的法律问题等方面，根据需要对酒店人员进行建议。 • Deal with all problems relating to individuals with an understanding, caring and confidential manner. 以理解、关心和保密的方式处理与员工有关的所有问题。 • Monitor present and future trends on various practices and systems in HR field and make recommendations as appropriate. 监督人事领域的现状和未来趋势、做法和制度，并相应的提出建议。 • Coach, counsel and manage employees by providing constructive feedback to enhance performance. 训练，劝诫和管理人员，提供建设性的反馈意见，以提高绩效。 • Communicate with employees regularly and maintain good relationships. 定期与员工沟通，保持良好关系。 • Arrange training in relation to hotel policy and employee benefit on a timely basis. 及时安排酒店政策和员工福利的培训。 • Manage and update personal document filling. 管理和更新员工人事档案。 • Be familiarize and implement local HR policies and procedures. 熟悉并执行当地人力资源政策和程序。

• Works closely with the Head Chef in developing and creating new ideas related to the re-invention of the local craftsmanship relevant to the concept of the venues. 与总厨紧密合作，开发、创造并重新发明与餐厅概念和当地工艺相关的新想法。 • Work closely with the Chef de Parties to ensure the food concept; through its crafts (cooking methods, presentations) reflect a contemporized reinvention of regional food offerings and traditions. 与厨房主管密切合作，确保食品概念；通过其工艺（烹饪方法，呈现方式）反映了当地食品和传统的重新塑造。 • Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale. 确保通过明确的服务标准、指导和反馈，使我们的员工有权做出决定，支持客户满意度并提高士气。 • Ensure every Chef de Parties works closely together with Stewarding and Service as partners of the same team, ensuring smooth and memorable guest experiences. 确保每位厨房主管与管事部人员和服务人员紧密合作，作为同队的合作伙伴，确保客人有流畅和难忘的体验。 • Cultivate “We win and lose as teams…” attitude in the team. 培养团队中的“我们以团队为中心”的态度。 • Conduct frequent and thorough inspections on cleanliness and food safety together with the Head Chef, Stewarding Supervisor and Restaurant Manager. 与总厨、管事部主管和餐厅经理一起，对工作区域的清洁和食品安全进行经常性的彻底的检查。 • Work closely with the Assistant Stewarding Supervisor on food safety and HACCP (or local equivalent) requirements. 与管事部主管就食品安全和HACCP（或当地法规）要求进行密切合作。 • Ensure that food purchased has a strong essence of sustainability and supports the growing awareness of what we are eating and drinking. 确保采购具有可持续性的产品，并对我们的饮食拥有超前的意识。 • Spend time in the kitchen sub sections (during peak periods) to ensure that the outlet is managed well by the respective Chef de Parties and optimise performance. 当高峰期时在厨房工作，以确保餐厅由各自的厨房主管进行良好的管理，并优化工作表现。 • Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication. 利用酒店和部门提供的技术来优化生产力，改进服务提供并促进内部沟通。 • Welcome guest feedback, monitor and make improvements where necessary. 欢迎客人反馈，必要时进行监控和改进。 • Ensure that menu price and product quality relation is never a barrier to create returning guest. 确保菜单价格和产品质量关系永远不会成为返回客人的障碍。 • Be demanding and critical when it comes to cooking standards used in the kitchen and look at new food preparations and investigate opportunities to procure semi finished quality products. 在厨房使用的烹饪标准方面严格要求，并且关注新的食品备餐工作，并调查采购半成品的产品质量。 • Keep Food & Beverage Hosts up to date with seasonally available products and new products on the market. Organise regular food tastings for the F&B Hosts. 保持悦居餐饮主理了解市场上季节性产品和新产品的最新信息。为悦居餐饮主理组织定期试餐。 • Work with the Head Chef and Chef de Parties on signature dishes, which underpin the concept in each of the outlets. 与总厨和厨房主管合作根据不同餐厅的概念来研制招牌菜。 • Stay informed of market trends and introduces new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.  了解市场趋势，引入新产品和服务，推动客户参与度，增加收入，确保市场竞争力。 • Be a hands-on Chef and be present at all times in the Operation, especially during busy periods. 做一个亲力亲为的厨师，并随时参与运营，特别是在繁忙时期。 • Work with the respective Chef de Parties on the food delivery and to take corrective action where necessary. 与厨房主管合作准备食品，并在必要时采取纠正措施。 • Ensure that each Chef de Parties maximizes productivity and morale with their respective departments and consistently maintain discipline following Hotel Policies & Procedures and local legislation. 确保每位厨房主管尽可能在各自负责的部门最大限度地提高生产力和士气，并遵守酒店政策和程序以及当地法规。 • Work with the Engineering Manager on the preventive maintenance in the kitchen and follow up on any outstanding maintenance requests in the kitchen. 与工程部经理一同在厨房进行预防性维护工作，并跟进厨房中未完成的维护问题。

职位描述： 监督和抽查工作质量。 确保将偏好垫中的信息键入数据库，并向一线团队成员推广使用。 制定并实施客人认可计划。 在前台服务经理的帮助下制定策略，以加强对客人的认可。 言行一致，成为取悦客户的榜样。 表彰团队成员出色地提供客户服务。 让客人能够看到和接近，并完成所有要求。 有效利用客人档案，始终如一地提供客人偏好。 与常客保持良好的关系和善意。 实践并促进客人投诉情况的有效及时恢复。 始终满足并超越客户的期望。 确保始终如一地提供所有便利设施，并保持和提供标准。 定期进行质量检查。 确保所有部门经理与各自部门有效沟通SALT结果。 全面了解客人可享受的套餐和促销活动。 协助商业发展部开展客户忠诚度促销活动。 在团队成员之间沟通并发展营销计划方面的高水平能力和知识。 创造新的创收来源。 全年积极面试和招聘个人。 聘用应聘者的依据是态度和热情，而不是技术能力。 实施和管理部门的结构化培训计划。 协助和支持部门培训协调员履行职责。 根据部门需求确定并实施培训。 确定每位经理和团队成员的职业目标。 岗位要求： 至少2年国际级同岗位工作经验。 熟悉计算机系统。 流利的英语口语和书面表达。 良好的沟通、组织和协调能力。 有上进心的团队建设者，有强烈的责任感和自我激励。 能够在巨大的身体和精神压力下工作。 能够与团队成员保持良好的关系。 能够灵活工作时间。 Position Summary: Monitor and spot check quality of work. Ensure that information from preference pads are keyed into the database and promote their use to line team members. Develop and implement the guest recognition program. Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition. Walk the talk and be a role model in delighting customers. Recognize team members for outstanding delivery of customer service. Be visible and accessible to guests and follow through with all requests. Effective utilization of guest profiles and consistent delivery of guest preferences. Maintain strong relationship and goodwill with regular guests. Practice and promote effective and timely recovery of guest complaint situations. Always meet and exceed customer expectations. Ensure that all amenities are delivered consistently and standards are maintained and delivered. Conduct quality checks on a regular basis. Ensure that all section managers are effectively communicating the SALT results with their respective departments. Full knowledge of packages and promotions available to guests. Assist Commercial Development in developing customer loyalty promotions. Communicate and develop a high level of competency and knowledge in marketing programs amongst team members. Generate new revenue producing sources. Actively interview and recruit individuals throughout the year. Hire candidates based on attitude and enthusiasm rather than on technical competencies. Implement and manage structured training programs for the department. Assist and support the Divisional Training Coordinator in his / her duties. Identify and implement training based on departmental needs. Job requirements: At least 2 years of international level work experience in the same position Familiar with computer system. Fluent in verbal and written English. Good communication, organization and coordination skills. Motivated team builder with a strong sense of responsibility and self-motivation. Able to work under great physical and mental pressures. Able to maintain excellent relations with team members.                                Able to work flexible hours.  at the heart of it all!

【职位描述】 • 在符合服务标准，利润率和独立的利润部门的前提下，确保所有小部门，会议及宴会的正常运营。 • 确保所有的小部分具有完善的管理团队（餐厅经理/厨师长）对收入利润和服务标准承担责任。 • 在符合年度商务计划规则的前提下，明确的核算运营预算并决定部门应达到的收入、花费、人力、营运设备及固定资产。市场策划的关键和推动收入的举措将对核算运营预算起到辅助作用。 • 在适当的时候提供准确的和切合实际的预测及更新的预期变化。 • 确保供应商与采购部门联络并得到最大程度赞助，市场开发以及市场定价。 • 监督成本并提出可衡量的控制成本的建议。 • 确保严格遵守部门的营运预算范围。 • 根据已建立的概念陈诉，有效的管理各个部分和宴会部门。 • 密切留意员工的能力，如果有必要作出及时的调整。 • 监督部门休假计划。 • 监督并确保最少数量的加班。 • 确保坚持运营标准以达到营运指南的设立的水准。 • 在符合品牌标准和部门需求的前提下，维持服务手册内容并作适当的修改。 • 和餐厅经理，宴会经理及各区域厨师长在必要时采取纠正行动。 • Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. • Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. • Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives. • Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. • Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. • Monitor all costs and recommend measures to control them. • Ensure that the department operational budget is strictly adhered to. • Ensure that all outlets and banquets are managed efficiently according to the established concept statements. • Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. • Monitor and control vacation planning for the department. • Monitor, control and minimize overtime for the department. • Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. • Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.   • Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. 【任职要求】 • 五至八年餐饮经验/四/五星级酒店或高标准的社会餐饮管理。 • 很好的英文掌握能力(口语和书写)。 • 工作中数学方面的知识。 • 计算机基本的软件知识。 • 必要的餐饮相关专业知识。 • 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 • 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 • 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 • 较强的餐饮及会议，宴会运作方面的知识和技能。 • 优秀的领导和人员管理技能，附加培训技能。 • 以客户为导向，并能够自信地建立和超过服务标准 。 • 具有全面的关于服务,劳动力控制, 饮料, 维修, 广告, 电脑和财务方面的知识。 • 优秀的人际处理能力并关注细节。 • 在九项能力资格认证中, 人员管理沟通和计划安排为强项。 • 通晓餐饮方面的知识及管理技能。 • 数学运算的能力。 • 用英语沟通的能力，及良好的情绪控制能力。 • 能承受压力。 • 身体状况良好。 • 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. • Good command in English, both verbal & written. • Working knowledge of mathematics. • Familiar with computer systems. • Relevant knowledge of food and beverage. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. • Strong leadership, people management and training skills. • Guest oriented and able to confidently build and exceed service standards. • Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. • Strong interpersonal skills and attention to details. • Key strengths (under the 9 competencies) in people management communication and planning. • Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. • Considerable skill in math and algebraic equations using percentages. • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. • Able to work under pressure and deal with stressful situations during busy periods. • Able to walk, stand, and /or bend continuously to perform essential job functions.

SUMMARY 概述：        负责客房部日常工作管理，计划、组织部门各项工作以便达到和维护公寓内客房、公共区域、员工区域的高标准的安全清洁环境。负责公寓各类布草的存储及出入库管理。行使人力职能包括对员工的挑选、岗位培训、工作指导、劝诫以及赞誉以达到绩效最大化，同时坚持客户服务标准以达到客户满意最优化。 DUTIES & RESPONSIBILITIES  职责： 1.  监督和控制清洁用品、客用品以及化学清洁剂的合理正确使用，避免浪费，节约成本；指导操作设备的合理正确使用。 2.  协调并监管客房部的日常工作，完成开业筹备与客房有关的工作。 3.  制定并维护清洁工作标准、程序，制定新程序提高对人力物力的使用效率。 4.  有责任配合人力资源及行政部对员工进行招聘及替换工作，对入职新员工和在职员工进行入职业务带教、在岗培训等。 5.  每周或每月召开部门全体员工会议以便部门内的信息交流与沟通，每隔一段时间与部门的每一位员工谈心，使他们树立信心，鼓励员工敬业爱岗并有服务与奉献精神。 6.  注重客人的需求以及服务。 7.  定期检查公寓房间、走廊、布草间、制服室、公共区域、行政办公区、员工区（如：更衣室、员工洗手间），确保所有区域干净、整洁，符合公寓要求。 8.  确保房间内各类布草（如：床上用品、布制品，毛巾等）洁净，做好维护和保管工作。 9.  确保员工制服、鞋袜（如有）等被有效的保管，存储并随时可以分发员工使用。 10. 负责制服、布草、清洁用品、操作设备的日常存货清点。 11. 对员工的表现给予客观的评价，对优秀员工给予及时表扬；对员工的缺点及时提出并督促指导改正。 12. 必要时与员工进行商议。 13. 每日按工作计划，检查各类客房及空置房的清洁情况、设施设备完好情况、客用品准备情况等，发现问题及时督促整改或报修，确保房间安全、清洁，满足客户要求。 14. 出席每日或每周例会以及公寓举办的各类会议、培训等。 15. 控制当年的部门支出并制定来年的部门支出预算。 16. 确保熟知公寓紧急程序，并确保客房部全体员工熟知该程序。 17. 在房态方面与客服部紧密合作，在需要抢房的状况下与前厅部经理合作避免给客人造成不便。 18. 与工程部紧密合作，对客房、公共区域以及办公室做必要的清洁维护和保养。 19. 确保无障碍物堵塞安全出口，警惕一切火警诱发因素；培训员工火灾预防方法，并使员工具有实操能力。 20. 安排公寓内客房、公共区域（包括员工更衣室、员工餐厅、垃圾房）的除虫工作，确保公寓远离害虫。 21. 严格监管对部门万能钥匙的控制工作，以确保客人安全。 22. 密切监管失物招领处的工作，以确保客人遗失的物品能得到妥善的处理和保存。 23. 确保遵守公寓的规章制度及工作标准/流程，并遵守员工守则中的各项规定。 24. 随时听从及完成上级管理层提出的其他指示或工作任务。  QUALIFICATION 任职资格: 1.  大学专科及以上学历，酒店管理或相关专业优先。 2.  拥有8年及以上酒店客房部工作经验，熟悉运作部门的服务标准；至少3年管理职位相关经验，有部门运作经验者优先。 3.  乐于助人，诚实守信，有亲和力，具有较强的组织协调与沟通能力。 4.  熟练运用Word，Excel，Powerpoint等办公软件。 5.  具有良好的服务意识和团队协作精神。