行政Administration
n
准备每日，每周，每月的报表，包括数据的统计分析，设备的使用，市场的评估。
Prepare
daily, weekly and monthly reports on all management aspects, to include
statistical analysis of participation and use of facilities, market appraisal
and evaluation.
§ 根据酒店管理层的要求按时出席各种会议。
Attends
meetings and briefings as required by Hotel Management.
§ 定期回顾健身中心的各项政策和进程，采取有效的措施，制定并提出改进建议。
Regularly
review all policies and procedures related to Fitness Center, and take action
to formulate and propose improvements
§ 确保员工完全理解凯悦国际对于健身中心的各项政策和规定，并按照规章制度执行。
Ensure
all associates have a complete understanding of and adhere to all policies and
procedures.
§ 每天更新和回顾健身中心日营业报表。
Updates
and reviews Daily Revenue Report.
对客服务Customer Service
§ 同顾客建立并保持融洽的客户关系，有效处理客人的投诉，满足客人的需求和对健身中心服务的咨询，及时对客人的意见作出反馈和记录。
Establish rapport with
guests and handle all guest complaints, requests and enquiries on Fitness Center
services, whilst following up with prompt feedback.
§ 时刻关注HySat分数，对HySat上提出的不足做出及时分析和改进。
Fully focus on HySat
feedback, make necessary follow ups on all shortcomings.
§ 亲自与各位顾客确认并确保客人享受到了凯悦标准规定的“最佳体验”。
Personally verify that
all guests are receiving the
best possible service in line with the hotel standards.
§ 确保及时更新当前的促销，政策改动和备忘录。
Awareness of all current promotions, policy
changes and memorandums.
§ 确保所有的健身中心员工都通晓酒店产品知识，部门构架和竞争对手的信息。
Ensure through knowledge of all hotel product
information, department organization and competitor information by all Fitness
Center associates.
§ 确保适时更新客户资料，并确保客户的隐私及安全。
Ensure guest history
is updated at all times, keep
privacy and safety of all guests.
§ 完成客户认可计划并维持相关客户数据。
Implementing guest recognition programme and
maintain a relevant guest database.
§ 确保为来访健身中心的其他员工及访客提供适当的、专业的关注。
Provides the
appropriate level of professional, courteous and caring services
to all associates and visitors.
§ 确保所有员工提供专业有礼的服务。
Ensures
all associates provide courteous and professional services.
§ 确保在工作中与顾客和员工保持正面形象的交流互动。
Maintain
positive guest and associate interactions.
财务Financial
§ 有效利用一专多能，一岗多能等灵活手段来提高盈利，确保达到财务目标的同时满足顾客的期望度。
Maximise associate productivity through the use of
multi-skilling, multi-tasking and flexible scheduling to achieve the financial
goals, as well as meet guest expectation.
§ 根据酒店的预测，按时准备日度、 月度和年度的市场计划，并对差异做出及时调整。
Prepares
daily, weekly, monthly and annual marketing plans based on hotel budget/forecast, and make prompt
action plans for any variance.
§ 确保严格控制成本，并将成本控制在预算之内。
Ensures
that the Department's operational budget is in line and that all costs are
strictly controlled
§ 逐月核查和控制库存数量。
Control
stock on a monthly basis.
市场Marketing
§ 确保健身中心达到凯悦市场标准。
Ensure
that Fitness Center meets all Hyatt marketing standards.
§ 根据特别推荐和月度促销计划适时更新各网站健身中心信息。
Ensure
all channels are frequently updated with specials and promotions.
§ 与当地健身中心媒体和监管部门建立良好的关系。
Develop
relationship with local fitness
press and regulators.
§ 亲自会见酒店重要客人和潜在客户。
Meet
and greet VIP guests and potential members personally.
§ 在有必要时代表健身中心参加社交和宣传活动。
Attend
functions,
promotions on behalf of hotel Fitness Center when necessary.
§ 在当地的健身中心市场上占一席之地。
Maintain
a high profile within the local fitness
industry.
§ 针对健身中心市场的淡旺季设计弹性促销活动。
Creating
necessary promotions to yield manage the fitness peaks and troughs.
§ 分析健身中心消费群体，确保酒店提供了针对性的促销活动。
Analyse
Fitness Center consumers, and ensure hotel has the appropriate promotions.
§ 与其他部门交叉销售，提高健身中心的销售意识。
Cross-sell
with other departments to maximise the awareness of Fitness Center.
§ 确保所有的印刷品符合凯悦标准。
Ensure
all collaterals are in Hyatt standards.
§ 在信用卡，航程与积分等市场计划方面与房务部总监和市场营销总监通力协作。
Coordinate with the DOR and DOSM on promoting membership cards,
facilities and services to credit card holders, airline members, and corporate
accounts.
部门营运Operational
§ 在神秘客人调查中尽力确保达到90%以上。
Strive to achieve and maintain over 90% in the IQ Audits.
§ 确保健身中心所有的员工了解神秘客人访察标准。
Ensure all team members are aware of the IQ Audit requirements.
§ 确保健身中心所有员工理解并身体力行20个房务部基本要素。
Ensure all Fitness Center associates are aware of Rooms Top 20.
§ 确保健身中心各个设施都合理运转，并与凯悦标准达成一致。
Ensure all fitness facilities operate successfully and are individually
profitable in accordance with the standard of the hotel.
§ 与客房部和工程部通力协作， 每周检查健身中心的区域，确保设备设施都正常工作。每周更新设备设施检查表。
Conduct weekly walk through of the facilities with housekeeping and
engineering to ensure the equipment and facilities are in perfect working
order. Update the Facility Checklist on a weekly basis.
§ 必要时需回顾和更新健身中心的使用程序。
Review and improve the operational procedure for Fitness Center facilities
if necessary.
§ 确保人力和物力的最大化使用。
Ensure manning and facility utilization are maximised.
§ 确保健身中心所有员工都知道预算目标、自身销售和服务目标。
Ensure the Fitness Center team is aware of monthly budget,
individual sales and service targets.
§ 组织按时巡查仓库库存，确保管理整齐有序。
Conduct spot checks on stock levels to ensure stock is secure and tightly controlled.
§ 在健身和救生方面以身作则，积极参与训练活动，成为健康美丽的典范。
Maintain a high profile within Fitness Center & Lifeguard team by
becoming involved with the activities and becoming a model of fitness and
health.
§ 与健身中心、住店客人和访客维持良好的关系。
Maintain a good relationship with all Fitness Center members, hotel residents
and visitors.
§ 计划所有的健身中心活动。
Plan Fitness Center activities.
§ 持续地培育和更新健身中心的所有组成部分， 维护并创新， 并向酒店管理层建议新的变革。
Continually educate and update the various
components of the Fitness Center operations,
maintenance and growth, and to recommend hotel management any new innovations
and/or changes.
§ 持续积极努力地向公众提高健身中心的知名度。
Take active measures to assist in promoting Fitness Center.
§ 确保与各个部门流畅的沟通，并努力使其他部门员工了解健身中心的设备和服务。
Ensures the smooth integration with all other hotel
operating departments, and all associates have a thorough knowledge of Fitness
Center facilities and services.
§ 确保健身中心的设备和服务是当地市场的佼佼者。
Ensures that Fitness Center facilities and services are one of the market leaders.
人事管理Personnel
§ 确保所有健身中心的员工都完成个人培训大纲。
Ensure
all Fitness Center associates complete their Personal Learning Plans.
§ 确保所有员工在工作时穿着剪裁合体的制服，并时时佩戴名牌。
Ensure
all associates on duty wear the correct uniform and nametag at all times.
§ 确保所有的员工在工作时能完全遵守卫生和仪容仪表方面的标准。
Ensure
all associates adhere to the established standards of hygiene and grooming.
§ 通过关注员工的福利，安全，培训和发展来建立一支团结高效的团队。
Assist
in the building of an efficient team by taking an active interest in their
welfare, safety, training and development.
§ 确保部门的所有员工都完全理解酒店的规定政策和执行程序。
Ensure
all associates have a complete understanding of the hotel's policies and
procedures.
§ 执行员工的年度表现发展评估，并支持他们的发展目标。
Conduct Check-In
Conversations with all associates, and support them in their individual
development goals.
§ 根据人力资源部方面的政策规定来面试潜在的员工人选。
Interview
candidates in liaison with Human Resources Department.
§ 每周参与管理层会议和员工会议来回顾员工的表现。
Chair
management meeting and associate meetings on a weekly basis with regards to review
associate performances.
其他Others
§ 全面了解劳工法和劳资关系。
Be knowledgeable in statutory legislation in associates
and industrial relations
§ 确保符合凯悦标准的仪容仪表。
Ensure high standards
of personal presentation and
grooming.
§ 确保工作环境整洁有序。
Ensure hygiene and
tidiness of working environment.
§ 与竞争对手维持专业的关系，同时与其他组织例如旅行社，旅游代理机构维持专业的关系。
Maintain strong and professional relationships with
the relevant representatives from competitor hotels and other organisations,
including tour operators and local travel agents.
§ 永远以身作则表现出管理者的专业风范， 以正面形象代表酒店管理层和凯悦国际。
Express responsible
and professional behaviour at all times, and positively represent the hotel
management team and Hyatt International.
§ 熟读酒店的员工手册，确保完全理解并遵守酒店的各项政策规定， 特别是关于消防、健康和生命安全方面的规定。
Read hotel Associate Handbook and have an
understanding of and adhere to the hotel's rules and regulations, and in
particular, the policies and procedures related to fire, hygiene, health and
safety.
§ 必要时参加相关的培训课程和会议。
Attend training sessions and meetings required.
§ 勇于接受任何新的职责安排和挑战。
Carry out any other
duties and responsibilities assigned.
