About Four Seasons Hotel Hangzhou at West Lake
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2023.As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou. ”Set along the banks of the fabled West Lake, our hotel is at ranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Walk to views of mountain peaks, ancient temples rising from the greenery or the very waters that haven chanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatmentin our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience in mixology. This role is part of the Western Restaurant department, reporting to Assistant Director of Food and Beverage Manager.
What you will do:
The ability to coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the WLB, Lobby Lounge and In Room Dining personnel.
The ability to maintain up-to-date records on WLB, Lobby Lounge and In Room Dining departments attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.
The ability to approve the employment and termination of WLB, Lobby Lounge and In Room Dining departments staff and employees and is responsible for on-the-job training programs on a regular basis.
The ability to coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related WLB, Lobby Lounge and In Room Dining departments supplies and equipment.
The ability to handle all guest complaints in the WLB, Lobby Lounge and In Room Dining departments area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.
The ability to maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
Responsible for all operating equipment, audiovisual equipment or other tools that have been assigned to Restaurant / bar Operation.
The ability to work closely with local, state and governmental organizations in maintaining the highest standards of health, sanitation and cleanliness in food and beverage areas.
To develop creative and attractive set-up presentations for potential clients.
To ensure on-spot up-selling to maximize the departmental revenue.
To attend and participate in all required meetings.
To supervise the execution of Restaurant / bar events according to guests’ desire and to ensure the highest standards of food, beverage and service is offered.
To generate new business from existing and new clients via solicitation and relationship management.
To review all Restaurant / bar Operation orders and daily and weekly Restaurant / bar sheets to ensure accuracy in content.
The ability to develop new and analyze existing procedures and special promotions that will improve guest patronage under the guidelines of the Four Seasons' policies.
You are responsible for the expenses such as Breakage and loses of operating equipment, cleaning products and other related supplies.
The ability to develop and maintain effective communications between all operating departments.
The ability to respond properly in any hotel emergency or safety situation.
What you bring:
A minimum of eight years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.
Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
Is a good “judge” of people, quickly understands the environment and coach others to improve long-term outcomes
Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Requires reading, writing and oral proficiency in the English and Chinese language
Has the ability to anticipate and prioritize the needs of the guest proactively
Is energetic and has a professional approach to his/her craft
What we offer:
Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities
Schedule & Hours:
This is a full-time position
The working hours will primarily by department, ability to work all shifts, weekends and holidays
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