【岗位职责】： 1、制定物业的市场推广计划和营销策略，根据物业的定位、目标客户群体及市场竞争状况，确定市场推广的重点和方向。 2、进行市场调研，分析市场趋势、竞争对手动态以及客户需求变化，为物业的市场决策提供数据支持和建议。 3、负责酒物业品牌的建设与维护，制定品牌推广策略，提升物业品牌的知名度、美誉度和忠诚度。 4、策划并执行各类品牌推广活动，如新闻发布会、主题活动、公益活动等，通过多种渠道宣传物业品牌形象。 5、组织策划物业的各类营销活动，包括节假日促销、会员活动、新产品推广等，提高物业的市场占有率和销售额。 6、协调物业内部各部门，确保营销活动的顺利执行，监督活动效果，及时进行评估和调整。 7、制定市场部的年度预算，合理分配营销费用，确保各项营销活动在预算范围内进行。 8、监控市场部的费用支出，分析成本效益，优化营销资源配置，提高营销投入的回报率。 【岗位要求】： 1、大学本科以上学历。 2、2 年以上同岗位工作经验。 3、流利的英文听、说、读、写能力。 4、良好的人际沟通能力，能有效地进行内/外部沟通。 5、良好的团队协作精神。 6、富有工作热情，能承受工作压力。 7、抗压能力强。

【岗位职责】 1、全面负责酒店日常运营管理工作，确保各部门高效运转 2、制定并执行运营标准和服务流程，持续提升服务质量 3、监督前台、客房、餐饮等部门的日常工作，及时解决运营问题 4、分析经营数据，制定运营优化方案，提高酒店收益 5、负责员工培训与管理，打造高效服务团队 6、处理客户投诉与突发事件，维护酒店声誉 7、控制运营成本，实现利润最大化 【岗位要求】 1、具备酒店管理或相关领域工作经验者优先 2、熟悉酒店各部门运作流程及管理方法 3、优秀的组织协调能力和团队管理能力 4、较强的数据分析能力和问题解决能力 5、工作细致认真，责任心强，能承受工作压力 6、良好的沟通能力和服务意识

浙江国际赛车场于2017年开业至今，是中国赛车场标杆。赛车场旗下设有Z Club超跑俱乐部，汇集江浙沪及全国知名企业家、明星、超跑车主，致力于打造高端圈层社交。 工作职责： 1. 会员关系维护：负责Z Club会员日常对接、回访与服务，处理咨询、需求反馈与投诉，提升会员满意度与忠诚度。 2. 活动运营执行：每月会员日招募、报名统计、信息通知与现场对接，跟进活动流程，保障体验顺畅。 3. 品牌对接储备：长期对接法拉利、兰博基尼、保时捷等超跑品牌，协助建立合作、维护商务关系。 4. 行政文书协助：完成会员档案、合同、报表等 paperwork 整理归档，配合团队完成日常行政与数据工作。 5. 社群与圈层运营：维护会员社群氛围，协助策划会员专属活动，促进老带新与圈层拓展。 任职要求 1. 本科及以上学历，毕业1-2年，专业不限，市场营销、广告、汽车相关专业加分。 2. 形象气质佳，亲和力强，沟通表达流畅，情商高，擅长高端客户服务与人际维护。 3. 工作细致耐心，执行力强，熟练使用Office办公软件，擅长文档整理与数据统计。 4. 对超跑、赛车文化有浓厚兴趣，了解汽车行业者优先；有高端服务、奢侈品、车企实习/工作经验优先。 5. 态度积极主动，责任心强，能配合周末/活动时段弹性工作，具备良好团队协作精神 我们提供 - 近距离接触超跑与专业赛道，沉浸式汽车文化工作氛围 - 对接高端圈层与豪华汽车品牌，积累优质行业资源 - 完善的新人带教与清晰职业晋升路径 - 有竞争力的薪资、五险一金、节日福利、活动补贴

【​角​色​说​明​】​ ​ ​ · 具备经营思维、战略眼光及较好的团队领导力和创新能力： ​1​、​负​责​制​定​并​执​行​酒​店​市​场​销​售​战​略​，​包​含​目​标​客​群​、​渠​道​布​局​与​合​作​策​略​等​，​确​保​年​度​收​益​与​品​牌​调​性​兼​得​；​ ​2​、​洞​察​客​户​需​求​与​文​旅​趋​势​，​开​展​市​场​调​研​，​发​现​新​场​景​、​新​产​品​与​潜​在​客​户​机​会​，​为​酒​店​持​续​创​新​提​供​依​据​；​ ​3​、​统​筹​销​售​渠​道​与​商​务​合​作​，​实​现​客​源​结​构​优​化​与​稳​定​增​长​；​ ​4​、​维​护​重​点​客​户​关​系​，​建​立​长​期​、​稳​健​、​互​惠​的​合​作​模​式​，​提​升​复​购​率​与​品​牌​忠​诚​度​；​ ​5​、​策​划​并​执​行​线​上​线​下​推​广​活​动​，​提​高​品​牌​声​量​与​市​场​影​响​力​；​ ​6​、​协​同​内​部​团​队​，​确​保​客​人​体​验​与​市​场​承​诺​一​致​，​提​升​整​体​用​户​旅​程​满​意​度​等​。​ ​【​任​职​要​求​】​ ​ ​ ​1​、​具​备​较​强​的​市​场​分​析​、​策​划​及​执​行​能​力​，​能​够​独​立​制​定​销​售​与​市​场​计​划​；​ ​ ​ ​2​、​优​秀​的​团​队​管​理​能​力​，​能​够​有​效​激​励​和​带​领​团​队​达​成​目​标​；​ ​ ​ ​3​、​出​色​的​沟​通​与​谈​判​技​巧​，​能​够​与​客​户​及​合​作​伙​伴​建​立​良​好​关​系​；​ ​ ​ ​4​、​对​酒​店​行​业​市​场​有​深​刻​理​解​，​熟​悉​行​业​运​作​模​式​及​发​展​趋​势​；​ ​ ​ ​5​、​具​备​较​强​的​抗​压​能​力​，​能​够​适​应​快​节​奏​的​工​作​环​境​； ​6​、​熟​练​数​据​分​析​工​具​，​具​备​良​好​的​数​据​敏​感​度​。

岗位职责： 1、协助董事长处理日常事务：文件起草、资料整理、行程安排、办公环境维护等； 2、负责客户的接待工作：包括机票、酒店预订、行程安排、商务考察、商务宴请等，确保行程顺利； 3、协助总经理进行酒店内部行政事务管理：协调各部门之间的工作，做好上传下达工作，确保酒店运作顺畅； 4、完成董事长交办的其他相关工作：灵活应对，高效执行，确保董事长工作的顺利进行。 任职要求： 1、28-36周岁，形象气质佳，身高163cm以上； 2、酒店管理专业优先考虑，英语六级以上或相当水平认证，具备优秀的听说读写能力； 3、3年以上酒店行业总经理助理工作经验优先； 4、熟练使用OFFICE办公软件，有高效的办公能力； 5、具备良好的职业素养（高度的保密意识和职业道德），严谨、细心，具有高度的责任心。 薪资与福利： 1、薪资待遇：15000RMB/月 起； 2、合同期限：2 年； 3、福利待遇：提供食宿、工作签证、阿联酋医疗险、带薪假期。

【岗位职责】 1、制定及执行酒店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、本科以上文化程度；3年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。

岗位职责/职位描述： 1.       确保租售目标与租售拜访相符，并达到预算。 2.       分析目前及潜在的市场，协调各种活动，通过增加租售量及房间价格来提高收入。 3.       计划并制定潜在的租售客户计划并努力发展为客户。 4.       通过与房屋中介、及熟悉当地和国际市场的专业人士联系获取新的及稳定已有的客户。 5.       与区域租售办公室维持积极有效的联系。 6.       与公寓内重点客人会面，及时了解及协调满足客户需求，以确保客户满意。 7.       出席重要的租售/公关活动。 8.        控制客户资格。 9.       熟悉公寓安全、急救及防火紧急措施及实操。 10.       主动更正危险情况及通知相关主任。 11.       确保遵守公寓的规章制度及工作标准/流程，并遵守员工守则中的各项规定。 12.       随时听从及完成上级管理层的提出的其他指示或工作任务。 任职资格: 1.       具有大专或以上学历，商务或相关专业。 2.       熟悉已有及潜在的市场趋势，至少3年相关酒店销售经验，具服务式公寓相关经验者优先； 3.       工作积极主动，乐于助人，诚实守信，具备良好的人际交往能力和沟通协调能力； 4.       熟练的中、英文口语及书写技能； 5.       能熟练运用Word，Excel，Powerpoint等办公软件； 6.      具有良好的服务意识和团队协作精神。

项目基本情况：项目位于成都市新津区，项目总面积24694.7平方米，一期运营10492.86平方米，房间数71间120床。 核心职责：全面统筹大健康相关项目（涵盖健康管理、康养服务、健康产品、健康科普等方向）全生命周期运营，对项目战略落地、进度推进、质量管控及最终成果负责，协调内外部资源，推动项目达成预期目标，助力公司大健康业务布局落地。 一、战略与规划 1.结合公司战略及大健康行业发展趋势（政策、市场、技术），牵头制定项目中长期规划、年度目标及阶段性实施计划，明确项目核心定位与盈利模式。 2.开展市场调研、竞品分析及用户需求洞察，优化项目定位及产品/服务体系，保障项目市场竞争力与可持续发展。 3.统筹项目整体布局，协调各业务模块（健康检测、慢病管理等）规划衔接，确保各模块协同贴合项目整体战略。 二、项目全流程管控 1.牵头项目立项、可行性研究、方案设计、落地实施及复盘优化全流程，制定详细进度计划，明确时间节点、责任分工，确保项目按期保质完成。 2.统筹调配内外部资源，协调公司各部门及外部合作方（医疗机构、专家团队等），解决项目推进中的资源瓶颈。 3.建立项目推进机制，定期组织例会，跟踪进度、排查风险，制定防控预案，及时解决项目推进中的各类问题。 4.负责项目质量管控，建立健全质量标准，全程监督产品/服务质量与服务体验，符合行业标准及用户需求。 三、团队管理 1.搭建项目团队，明确成员岗位职责与考核标准，负责团队招聘、培养、激励及日常管理，提升团队专业能力与执行力。 2.营造积极协作的团队氛围，协调解决团队内部矛盾与工作难点，凝聚合力，保障团队高效运转。 3.组织团队开展行业学习与技能培训，跟踪行业前沿动态，提升团队整体专业素养与创新能力。 四、成本与预算管控 1.负责项目预算编制、审核与管控，合理分配预算，严格控制成本，确保预算合规使用，实现投入产出比达标。 2.跟踪预算执行情况，定期开展成本分析，及时调整偏差，避免成本浪费。 3.对接财务部门，配合完成项目成本核算、费用报销等工作，确保财务数据准确合规。 五、市场与运营协同 1.协同市场、销售部门制定推广策略与营销方案，推动产品/服务推广、客户拓展及用户转化，提升项目市场占有率与品牌影响力。 2.关注运营数据，组织开展运营优化，提升运营效率与用户体验。 3.对接客户需求，收集反馈，协调优化产品/服务，提升客户满意度与忠诚度。 六、合规与品牌管理 1.严格遵守大健康行业法律法规及政策要求，确保项目全环节合规合法，规避合规风险。 2.牵头项目品牌建设，规范品牌形象与宣传口径，统筹品牌推广，提升品牌知名度与美誉度。 3.负责项目相关资质、备案手续的办理与维护，保障项目合法运营。 七、复盘与优化 1.项目阶段性及整体完成后，组织开展复盘，总结成果与经验，分析问题并制定改进方案，形成复盘报告。 2.结合复盘结果、行业变化及用户需求，优化项目规划与流程，推动项目迭代升级。 八、其他工作 1.向上级汇报项目进展、重大问题及解决方案，执行上级工作指令，配合完成公司整体战略目标。 2.参与行业交流、展会等活动，拓展行业资源，了解行业动态，为项目优化提供参考。 3.完成公司交办的其他相关工作任务。 该岗位为业主公司筹建项目，工作地点在成都市新津区。

【岗位职责】 1、会议销售战略规划与目标管理，根据会展中心整体发展战略及市场需求，制定会议销售中长期发展规划、年度 / 季度会议销售目标（含销售额、场地使用率、客户数量等核心指标），并分解至下属团队及个人。 2、持续分析会议市场动态（如商务会议、学术论坛、政府会议、企业年会等细分领域趋势）、竞争对手会议产品及价格策略、客户需求变化，据此调整销售策略，确保目标可达成。 3、定期复盘销售目标达成情况，针对偏差制定改进措施，向直接上级汇报会议销售进展及市场反馈。 4、负责会议销售团队的组建、人才选拔与培养，制定针对性的培训计划（如会议产品知识、客户谈判技巧、需求挖掘能力、服务流程规范等），提升团队专业素养。建立清晰的团队及个人绩效考核体系，设定合理的奖惩机制，激发团队工作积极性与目标感，营造高效协作的团队氛围。 5、定期组织团队例会、销售复盘会及经验分享会，解决销售过程中的卡点问题，推广成功案例，提升团队整体战斗力。 6、带领团队开拓会议市场，重点挖掘高价值客户（如大型企业、行业协会、政府机构、学术组织、会展公司等），建立多渠道的客户获取网络（如行业展会、推介会、合作伙伴推荐、线上平台等）。 7、制定客户分级管理策略，针对不同类型客户提供差异化服务方案，提升客户满意度及忠诚度，降低客户流失率。 8、须服从管理上级上述职务及职责范围各条款以外之任务指令。 【岗位要求】 1、学历要求：本科及以上学历，酒店管理、市场营销、商务管理相关专业优先。 2、工作经验：7年以上会议销售或酒店会展行业经验，其中4年以上团队管理经验。 3、专业要求：激励团队、培养人才及绩效管理经验。具备大型会议项目操盘能力，拥有优质客户资源（企业、政府、行业协会）。 4、能力要求：责任心强，抗压能力突出，具备创业精神与开拓意识。 5、基本素质：形象气质佳，英语沟通能力可为加分项（尤其涉及国际项目）。

工作职责： Key Responsibilities: HR Strategy and Talent Development:  Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance.  Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success.  Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.  Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.  Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality.  Create regional synergies to elevate Hilton‘s brand visibility.  Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.  Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities  Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:  Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.  Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.  Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.  Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.  Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.  Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.  Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.  Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:  Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.  Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.  Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.  Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.  Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation Total Rewards （Compensation & Benefits） Management:  Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction.  Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:  Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues.  Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards.  Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:  Strongly inclined to adhere to rules and set standards of behavior.  Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.  Carry out any other reasonable duties and responsibilities as assigned.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 任职资格：  Bachelor’s degree and above.  Minimum 2 years of experience in a similar position with an international brand hotel.  Fluent in written and spoken English.  In－depth knowledge of local labor laws  Strategic planning ability  A collaborative and open－minded leadership style  Comprehensive knowledge of HR modules and department operations.  Able to coach and develop others.  Proficient in essential business and financial fundamentals  Excellent communication and interpersonal skills.  Strong organizational and multitasking abilities.  High level of emotional intelligence （EQ）.  Technology Proficiency and Strong analytical skills  Empathy and a customer service－oriented mindset.

Sales Manager, Youth Program   Line of Business: Sales Location: Shanghai, China   Job Summary: As Sales Manager, Youth Program, you are required to develop school business, provide strategy plan and managing the business relationship with schools and travel trade partners. You are responsible to penetrate school market by driving customer engagement and tracking sales performance, and driving sales by exploring new market opportunities to achieve desired business results. You are also accountable to lead the team to execute existing or new programs.   Key Responsibilities:   · You need ensure Shanghai Disney Resort’s business policies and process are fully well followed;  · You need establishing strategies and plans for youth program, translates strategy into specific priorities, objectives and action plans;  · You need planning and execution of new program launch, develop specific mechanisms and go-live plans; · You need seek and identify business opportunities, collaborate with other departments to design product offerings or promotions based on youth program positioning.   · You need to collect relevant data as required, and monitoring the market trend to capture business opportunity, lead follow-up performance tracking and analysis;  · You need work closely with business partners to execute the business plan, manage and guide youth trade partners in day-to-day operation;   · You need proactively look for new business opportunities to produce desired outcomes;  · You need ensure efficient internal and external communication, manages the needs of diverse stakeholders;  · You need leverage synergy opportunities across functions and businesses, facilitate win-win situations by effective collaboration;   · You need be responsible for special projects and assignments as needed; deliver timely, high quality work by project management;   · You need maintain a keen understanding of the latest school business insights, stay ahead of market trends in education industry and identify new opportunities through collaboration with schools or travel trade partners;  · Familiar with school travel behavior and the ability to translate such insights into an effective sales model. Desired Qualifications:   · 5-8 years working experience in Sales, Business Development, Account Management, or Event Management is preferred; · A Bachelor degree or above preferred;  · Active, energetic, self-motivated, down-to-earth working style, can work under pressure and focus on sales goal and business result; · Able to be proactive in solving problems;  · Able to demonstrate good interpersonal skills and the ability to build trust relationships with stakeholders;  · Strong communication, sales, and negotiation skills;  · Strong business acumen, solid analytical skills; · Strong learning agility, fast leaner;  · Good team player who can work closely with a team to solve complex and diverse business challenges;  · Good project management skills; ability to maintain a high-level of attention to detail at all times in a fast-paced work environment and to deliver quality work within the required time frame;  · Refined Mandarin and English writing, presentation, and verbal communication skills;  · Computer literacy, Word, Excel, Power-Point, Outlook, Opera & Delphi are preferable;  Additional Requirement: We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world.  As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.  About Shanghai Disney Resort: As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.  * We are committed to providing equal employment opportunities.  * Specific benefits vary between different roles and may be adjusted according to company policy.   * Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

岗位职责： 1、品牌资产梳理与战略优化 1）负责系统梳理并持续完善锦江丽笙酒店及旗下品牌（如丽筠、锦江国际酒店等重点品牌）的品牌资产，包括品牌书、品牌指导手册、视觉标准、客户体验标准等内容，建立统一的品牌管理基础。 2）基于市场趋势、竞争对手情况与品牌表现数据，定期开展品牌健康度分析，识别优化机会，为品牌升级与战略调整提供专业建议。 2、品牌标准建设与本地化更新 1）针对市场与客群调研分析，主导品牌内容的本地化更新，确保品牌传播贴合本地市场的文化与消费习惯。 2）为新开业酒店提供品牌标准支持，全面审核印刷品、广告、照片、视频等对外传播内容，确保符合品牌规范。 3、品牌标准执行督导与支持 1）监督旗下酒店品牌标准的落地情况，通过定期检查与评估，识别执行偏差并提供改进指导。 2）组织开展品牌标准培训与宣导，提升酒店团队对品牌规范的理解与执行能力，推动品牌一致性落地。 4、品牌绩效评估与体系迭代 1）建立品牌管理效果跟踪与评估机制，定期输出品牌标准执行报告与优化建议。 2）系统收集与分析品牌落地及市场反馈，推动品牌标准与内容体系的持续迭代与完善。 任职要求： 1、本科及以上学历，市场营销、品牌管理、传媒等相关专业优先。 2、5年以上品牌管理相关经验，具备酒店、文旅或高端消费品行业背景者优先。 3、具备完整的品牌体系建设与活动策划经验，能独立主导品牌Campaign从策略到落地。 4、出色的中英文书面与口头表达能力，具备优秀的策略文案与提案能力。 5、具备优秀的项目管理、跨部门协调与资源整合能力。 6、思维敏捷，适应力强，能应对多任务与快节奏工作环境。 7、责任心强，具备良好的职业素养与团队协作精神。 8、能接受必要的出差安排。

【岗位职责】 1、负责酒店新媒体平台（微信公众号、抖音、小红书等）的日常运营及内容策划2、制定并执行线上营销活动方案，提升品牌曝光度和用户互动率 3、监测行业动态及竞品运营策略，优化内容传播效果 4、分析运营数据，定期输出运营报告并提出改进建议 5、协助市场部门完成线上线下活动的宣传推广工作 【岗位要求】 1、本科及以上学历，市场营销、新闻传播、广告学等相关专业优先 2、熟悉主流新媒体平台运营规则，具备基础图文编辑及短视频制作能力 3、思维活跃，具备较强的文案创作和热点捕捉能力 4、工作细致耐心，有良好的沟通协调能力和团队合作精神 5、对酒店/旅游业感兴趣，有相关行业实习经验者优先

工作职责： Key Responsibilities: Strategic Planning & Execution:  Develop and implement short and long－term strategic plans to achieve the hotel’s revenue and profitability targets.  Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity.  Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share.  Set pricing strategies and sales targets to optimize revenue generation.  Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed  Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packages Business Acumen:  Develop and implement sales strategies to Optimize occupancy and rate across all market segments.  Identify and pursue new business opportunities and build relationships with key clients and industry partners.  Analyze market data and trends to optimize revenue management strategies and pricing decisions.  Monitor and report on sales performance against targets and develop action plans to address any gaps. Communication & Collaboration:  Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities.  Collaborate efficiently with Revenue Management Consolidated Center （RMCC） to create high value for hotel performance.  Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives.  Represent the hotel at industry events and conferences to promote the brand and build awareness.  Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives. Leadership & Team Management:  Build, manage, motivate, and empower a high－performing team to achieve business objectives.  Provide clear direction, set expectations, and delegate responsibilities effectively.  Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement.  Conduct performance evaluations, provide constructive feedback, and support the professional development of team members.  Ensure compliance with company policies and procedures. Continuous Improvement & Innovation:  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals. 任职资格：  Bachelor’s degree and above.  Passion for the hospitality industry, and Customer－centric mindset.  A minimum of 5－8 years of experience in commercials, with at least 2－3 years in the commercial leadership role such as Commercial Manager or Commercial Director.  Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools.  Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience.  Fluent in written and spoken English

工作职责： Key Responsibilities: HR Strategy and Talent Development:  Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance.  Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success.  Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.  Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.  Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality.  Create regional synergies to elevate Hilton‘s brand visibility.  Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.  Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities  Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:  Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.  Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.  Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.  Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.  Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.  Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.  Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.  Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:  Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.  Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.  Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.  Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.  Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation Total Rewards （Compensation & Benefits） Management:  Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction.  Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:  Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues.  Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards.  Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:  Strongly inclined to adhere to rules and set standards of behavior.  Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.  Carry out any other reasonable duties and responsibilities as assigned.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 任职资格：  Bachelor’s degree and above.  Minimum 2 years of experience in a similar position with an international brand hotel.  Fluent in written and spoken English.  In－depth knowledge of local labor laws  Strategic planning ability  A collaborative and open－minded leadership style  Comprehensive knowledge of HR modules and department operations.  Able to coach and develop others.  Proficient in essential business and financial fundamentals  Excellent communication and interpersonal skills.  Strong organizational and multitasking abilities.  High level of emotional intelligence （EQ）.  Technology Proficiency and Strong analytical skills  Empathy and a customer service－oriented mindset.

【岗位职责】 1、制定年度市场销售计划，分解并监控营收、GOP、市场占有率等核心指标。 2、主导房价体系、收益管理及促销策略动态优化，确保营收达标。 3、策划茅台品牌与度假场景深度融合的营销事件（如限量酒品发布会、会员私享体验），提升品牌溢价。 4、拓展高净值客户圈层（企业高管、奢侈品牌VIP等），建立长期忠诚度计划。 5、审核服务活动的策划方案，组织员工工作深化与头部OTA、国际旅行社、航空公司、企业采购平台的合作，开发定制化度假产品。 6、开拓MICE（会议会展）及奖励旅游市场，打造三亚高端商务活动目的地标杆。 7、搭建客户数据分析体系，挖掘消费偏好，推动复购率及客单价提升。 8、维护政府、行业协会、媒体等关键关系，保障资源支持与舆情正向传播。 9、建立销售团队培训体系，导入行业前沿工具。    【岗位要求】 1、大专及以上学历，市场营销、酒店管理、工商管理或相关专业优先。 2、5年以上高端酒店/度假村或文旅行业市场销售经验，其中至少2年担任部门负责人及以上职位。 3、熟悉海南及三亚旅游市场，具备成功开拓国内外客源市场、提升品牌影响力的实战案例。 4、拥有高端客户、大企业客户、旅行社、OTA平台及会展商务资源的深厚积累。 5、战略思维：擅长制定中长期市场战略，定位目标客群，推动销售目标超额达成。 6、数字化运营：精通数据驱动营销，熟练运用社交媒体（微信/抖音/小红书）及OTA平台优化获客效率。 7、行业敏感度：对海南度假趋势、新兴消费模式（如定制游、康养旅居）有敏锐洞察。 8、团队领导力：擅长打造高绩效团队，具备跨部门协同及危机公关处理能力。 9、高度认同茅台品牌文化，具备服务高端客群的职业素养。   10、具备国际酒店集团（如万豪、洲际）或国内头部文旅企业同等岗位经验。 备注：合同性质为劳务工

岗位职责： 1、独立搭建完善的培训体系，涵盖营运标准、服务流程、技能提升等模块，制定培训计划； 2、设计培训周期，晋升通道及结业考核机制，包括培训设计，考核标准制定，结业转化方案； 3、设计并实施培训计划，确保培训目标的实现，包括课程开发、讲师协调、培训组织及结业转化； 4、追踪培训成效，迭代优化课程内容及培训方式。 岗位要求： 1、有培训体系搭建的经历，主导过从0到1构建或优化培训体系的经验，商学院搭建经验； 2、餐饮行业培训经验，成功开展培训项目，有丰富培训项目管理经验，能有效组织协调资源，保障项目落地并达成目的； 3、具备独立设计并实施培训项目的能力，擅长课程开发与授课； 4、通过数据评估培训效果，不断优化培训体系； 5、对培训体系建设和人才培养高度负责，严谨对待每个环节，确保培训质量。

工作职责： What is the job?职位简介 Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.   为酒店开发并执行营销战略，确保达成营收与客房销售目标，调整并协助制定营销战略，实施具体行动，监控并完成各项目标。 How is this to be delivered 如何履行职责 Establish and optimize continually way of working for commercial area, including but not limited in Revenue, MICE and Business Development, etc. 建立并不断优化商务团队的工作方式，包括但不仅限于收益板块、会务团队板块及协议公司开发板块等。 Responsible for setting pricing strategies for the hotel all rooms segments, including produce daily selling calendar of best flexible rate and group pricing for let sales team to respond quotation to client as soon as possible. And make necessary changes according to the market situation and hotel business trend for ensuring to maximize hotel room revenue. 负责制定酒店客房的各个渠道定价策略，包括制定散客及团队价格日历以供销售团队进行快速报价相应；并根据市场情况和酒店生意趋势及时进行必要调整，以确保酒店的客房收益最大化。 Assist Director of Sales and Marketing to set up the annual room revenue budget and C&E revenue budget for hotel, and adjust room revenue and C&E revenue forecast based on the market situation and hotel business trend, also assist Director of Sales and Marketing and Director of Food and Beverage to review the rationality of food and beverage revenue budget and forecast, and conduct total revenue budget. 协助市场销售总监制定酒店的年度客房预算，以及根据市场情况和酒店生意趋势调整客房预测；并协助市场销售总监和餐饮总监审核餐饮预算及预测的合理性，统筹全酒店收入板块预算的汇总。 Conduct regular audit for sales and revenue sections. This includes but not limited to sales behavior, team and individual performance and procedure compliance, etc. 针对销售及收益团队的各方面表现进行定期审计；包括并不仅限于销售行为、团队及个人表现及流程合规化等方面。 Conduct the Monthly Revenue Room Meeting and generates reports and analyses data for these meetings, displaying key facts/trends etc., on the revenue room walls. 组织召开月度收益会议，并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等。 Monitor the system usage on daily basis, ensure the data input meets the standard requirement. It includes but not limited Opera PMS system, and Delphi system, etc. And all MICE inquiry bookings input into Delphi system would be checked daily, and take fully control of inquiry status changing. 监管酒店的各系统每日使用情况，确保系统录入的信息符合标准要求；其中包括单不仅限于酒店运营PMS系统，及宴会管理Delphi系统等。其中每日检查会务团队询价的录入情况，并完全管控其在宴会管理Delphi系统的状态变更。 Maximize all revenues for the hotels, including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. 使酒店的所有收益最大化，包括并不仅限于客房和宴会和餐饮收入。领导由所有创收部门参与的跨部门决策工作，这些部门包括销售和市场部、客房部、餐饮服务部。管理竞争情报工作的各个方面；定价；管理可出租客房和收益底线；分销渠道；市场细分组合；接受或拒绝较大团队的预订。 Understand the separate composition of the hotels profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. 了解酒店分别的效益组成部分，并以此对来自当地客户和群体的业务进行评估，以便为将来的定价和谈判提供数据。 Assist Marketing team to optimize the OTA channels’ performance for the hotel. This includes but not limited to assist for optimizing display content and pictures on OTA channels, improving the OTA quantity score, increasing the hotel exposure and booking conversion ratio and making sure the rate parity on all platforms, etc. 协助营销团队对酒店线上旅行社销售平台的表现进行优化；包括并不仅限于协助优化平台展示内容、提升平台质量分数、提高平台上的酒店曝光率及转化率，并确保各平台之间的价格一致性等。 Monitor and Manage the use of revenue systems for the hotel on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and monitoring daily inventory balancing by Reservation team where appropriate. 每天对酒店的收入系统的使用情况进行监测和管理，包括负责收益底线的操作和监测预订部进行每日库存平衡的调整。 Using the tools provided （ie IBP） and in compliance with the IHG standards, maintains, updates and shares information of the cluster hotels in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration （RGI）, arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates （with the F&B Manager）, Loyalty program penetration both overall and by account （and for bookers）, system contribution and trends in rooms and non－rooms revenues by channel, segment and account. 利用提供的工具（即IBP）并依照洲际酒店集团的规范，以日历的形式对集群酒店的以下信息进行维持、更新和分享：外部活动、竞争对手价格情报、平均可售房收益的渗透率（RGI）、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率（与餐饮经理一起）、总体的和按帐户的（对于预订者而言）忠诚度计划渗透率，系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。 Monitor and determine demand periods for function space, rooms and catering of the hotel through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. 通过分析历史数据和当前文件，监测并确定酒店的功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订进度和团组取消情况，对团组确认具体使用情况以及客人不承认预订或改变主意的情况进行处理。 Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments. 与收益经理一起对所有创收部门进行年度收益管理审计。 Perform other duties as assigned. 完成其它分配的任务。 Operational Support 运营支持 Provide data analysis support for the cluster hotels operational and commercial departments while making decision. For commercial, provide current status and forecast trending, and give suggestion of development direction. 为集群酒店运营及商务部门的决策提供数据分析支持，针对商务版块分析关注点现状及趋势走向，并提出发展方向的建议。 Provide operational guidance and support for sister hotel leader where required to achieve required results. Support in development and succession planning activities for sister hotel leader and line manager. 根据需要为姐妹酒店领导提供业务指导和支持，以实现目标。支持姐妹酒店有关人才发展及继任计划方面的活动。 Accountability 责任板块 Accountable for the hotel RGI performance, ensure to achieve target. RGI presents the rooms business performance of the hotel within their market competitors. 对酒店的间房收益指数表现负责，确保达到目标值；其体现了酒店在竞争组群中的客房生意表现优劣。 You will be required to report monthly at the review meeting on activities carried out, results achieved and produce future proposals for further improvements. 你需要在月度沟通会议上报告开展的活动和取得的成果，并提出改进建议。 The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。 任职资格： Requirements 职位要求 Bachelor’s degree / higher education qualification / equivalent in hotel management or marketing or related field, and four or more years of experience in a hospitality or hotel revenue management or hotel sales and marketing setting with direct supervisory experience over a revenue / reservation team or sales team. Strong knowledge of local businesses and business trends required. Must speak local language（s）, proficient in English &/or Mandarin. Previous Revenue Management or Pricing experience is preferred. 酒店管理或市场营销或相关专业学士及以上学历或同等学历，4 年及以上服务业或酒店业收益管理或酒店业市场营销或相关工作经验，需具备直接管理收益/预订团队或销售团队经验，需要熟知本地业务及业务趋势。必须掌握本地语言，熟练的英语或者普通话。曾拥从事收入管理或报价工作者优先考虑。 Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. 拥有有效的酒店报价概念，优化收益管理和销售策略的知识，并具有在给定的市场条件下决定使用哪种概念的能力。 Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。

核心岗位职能： 一、市场与客户全维度分析 1．建立并维护会员及高端客户数据库； 2．分析会员消费习惯、生活方式、兴趣偏好及背景特征； 3．输出客户分层、画像模型及趋势分析报告。 二、圈层与活动策划支持 1．基于数据洞察策划高端、私密、可控的圈层活动； 2．输出可执行活动方案，移交会籍部实施。 三、集团营销赋能 1．为集团及项目营销提供客户洞察、场景建议及生活方式包装逻辑； 2．支撑项目精准触达与高质量客户转化。 四、品牌与调性管理 管控会所品牌调性、活动内容高度与一致性。 任职要求： 一、教育与经验背景 1、全日制统招本科及以上学历，市场营销、企业管理相关专业优先； 2、12年以上高端会所、奢侈品或酒店行业营销管理经验，其中5年以上部门负责人级管理经历； 3、拥有成功策划和执行高端品牌活动、会员增长项目的完整案例。 二、专业知识与技能 1、精通品牌战略规划、市场调研分析、产品策划及整合营销推广； 2、具备出色的高端客户关系管理、渠道拓展及数据分析和应用能力； 3、拥有出色的战略决策、团队领导及资源整合能力。 三、核心素质 1、具备国际化视野与创新思维，深谙高净值人群需求； 2、出色的商业敏感度与决策能力，能胜任高层管理职责。 四、其他能力 1、粤语、普通话流利，英语可作为工作语言； 2、拥有香港马会等知名私人会所品牌运营或高端活动策划经验； 3、具备大型高端赛事 / 晚宴、品牌联名活动策划执行及媒体公关经验； 4、具备通过数据分析指导营销决策的成功经验，熟悉CRM等客户数据平台的应用； 5、熟练使用设计类工具（如 PS、AI）或具备内容创作、视频剪辑基础。

岗位职责 1、制定年度，季度市场营销计划及预算，并负责执行与效果追踪。 2、管理并优化线上渠道，提升转化率与收益率。 3、开拓和维护本地企业客户，旅行社，会议团队，婚宴等线下核心渠道资源。 4、根据市场动态和预订趋势，制定有竞争力的价格与产品组合策略。 5、管理酒店官方网站及自媒体矩阵的内容更新与SEO优化。 6、维护与本地旅游局，媒体，KOL/KOC的良好关系，策划公关活动，提升媒体曝光。 任职要求 1、3年及以上高端酒店，度假村，文旅项目或相关行业的市场推广经验，有目的地度假酒店经验者尤佳。 2、熟悉酒店市场部运作流程，对OTA运营，收益管理有深刻理解。 3、有出色的市场策划与执行力：能独立完成从方案策划到落地执行的全过程。 4、优秀的数据分析与创新能力：能基于数据驱动决策，并富有创意地解决市场问题。 5、对市场趋势敏感，热爱度假旅游行业。

工作职责： 1. 负责项目立项会议管理，包括立项报告的审核、初终审会的组织以及相关沟通事宜 2. 负责发展签约合同的审核管理，包括项目签约信息整理、合同审批及数据统计等。 3. 参与项目周期统筹管理，包括拓建系统的项目审核、流程管理等工作。 4. 参与跨部门沟通及综合行政支持工作。 任职资格要求 1、 本科及以上学历，酒店管理、旅游管理、工商管理等相关专业优先。 2、 3-5年以上相关工作经验，如拥有至少1年以上酒店咨询项目经验佳。 3、 具备扎实的行业基础知识和广泛的酒店市场理解，能够快速收集、整合多维度数据，具备良好的PPT及EXCEL撰写能力。  4、 具备良好的口头表达和组织能力，能够高效对接各事业部发展、品牌、运营等团队，推动工作落地。 5、持续关注行业趋势与创新动态，具备快速学习新政策、新工具、新模式的能力。

JOB SUMMARY The Operations Manager leads, oversees, and optimizes the end-to-end daily operations of the SHV Operations department to drive efficiency, ensure business continuity, and meet organizational performance goals. This role is responsible for managing a team of operational staff, implementing process improvements, overseeing logistics and compliance, and collaborating cross-functionally to resolve complex operational challenges. The ideal candidate is a strategic, results-driven leader with a track record of streamlining workflows, fostering team productivity, and upholding operational excellence in a fast-paced environment. KEY RESPONSIBILITIES 1. Team Leadership & Operational Oversight ·       Lead, mentor, and manage a team of Operate third-party support staff, including setting performance goals, conducting regular feedback sessions, and driving professional development. ·       Oversee the execution of daily operational tasks (inventory management, supply/equipment maintenance, task prioritization) to ensure 100% business continuity and minimize disruptions. ·       Delegate workload effectively across the team, monitor task progress, and ensure adherence to efficiency and accuracy standards. 2. Process Strategy & Improvement ·       Identify systemic inefficiencies in workflows, logistics, and operational systems; design and implement scalable process improvements to reduce costs, enhance productivity, and optimize resource allocation. ·       Lead the rollout of new operational procedures, best practices, and tools (e.g., ERP/CRM updates); train the team on changes and ensure consistent adoption. ·       Maintain a centralized repository of operational records, documentation, and SOPs (Standard Operating Procedures); regularly review and update materials to reflect process changes. 3. Logistics & Cross-Functional Coordination ·       Oversee end-to-end logistics management, including scheduling, dispatching, and tracking of shipments or service deliveries; resolve delays or issues with vendors, suppliers, and carriers. ·       Serve as the primary liaison between SHV Operations and cross-functional teams (Supply Chain, Customer Service, IT, Facility Management) to align operational priorities and resolve escalated issues. ·       Manage vendor/supplier relationships, including performance evaluation, contract compliance, and negotiation of terms to ensure timely, cost-effective delivery of goods/services. ·       Oversee facility management tasks (e.g., preventive maintenance, safety inspections, space allocation) to maintain a safe, functional work environment. 4. Compliance, Reporting & Risk Management ·       Ensure the department’s strict adherence to company policies, industry regulations, and safety standards; conduct regular audits, inspections, and risk assessments to identify gaps and implement corrective actions. ·       Develop, analyze, and present high-level operational reports to the Director of Operations (e.g., monthly performance metrics, incident summaries, cost trends, process improvement outcomes). ·       Lead responses to operational incidents (e.g., supply shortages, shipment failures); investigate root causes, implement preventive measures, and escalate critical risks to senior leadership. 5. Departmental Strategy & Support ·       Collaborate with the Director of Operations to develop short- and long-term operational strategies aligned with organizational goals (e.g., scaling operations, reducing costs, improving customer satisfaction). ·       Address complex internal/external inquiries related to operations; serve as the escalation point for high-priority issues from staff, stakeholders, or clients. ·       Manage the operational budget, including tracking expenses, identifying cost-saving opportunities, and ensuring resources are allocated to high-impact areas. SKILLS AND QUALIFICATIONS REQUIRED  ·       Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, ·       Experience: 3–5 years of progressive operations experience, including 1–2 years in a supervisory or managerial role (team leadership experience non-negotiable). Industry-specific experience (e.g., retail, manufacturing, logistics) in SHV is a strong plus. Technical Skills: ·       Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for reporting, Word for documentation). ·       Demonstrated experience with ERP systems (e.g., SAP, Oracle) and/or CRM software (e.g., Salesforce); ability to leverage these tools to streamline operations. ·       Familiarity with inventory management systems and operational reporting tools. Soft Skills: ·       Strong leadership and team management abilities—proven track record of motivating teams to meet/exceed performance metrics. ·       Excellent strategic thinking and problem-solving skills; ability to balance day-to-day operations with long-term process improvement. ·       Exceptional English written and verbal communication; ability to collaborate effectively with cross-functional teams and present data to senior leadership. ·       Strong organizational skills, time management, and the ability to prioritize multiple tasks in a fast-paced, dynamic environment. ·       Adaptability and resilience—ability to navigate change and lead teams through process transitions.

岗位职责： 一、企业文化、品牌形象的梳理建设及推广活动的策划实施 1.负责酒店信息披露、对外口径、宣传用语、企业形象等涉外事务，参与酒店视觉识别体系的建立与完善，并对酒店各相关方使用的合规性加以检查审核，提出指导和改进意见； 2.对酒店官网、文案、设计、广告、多媒体、自媒体等的适用性、合规性、匹配性、准确性加以指导/审核/决策，并对相关方进行深入沟通、探讨和接洽，使之符合酒店营销预期； 3.组织或参与酒店服务项目、服务标准、新产品研发、对客环境打造、经营分析、企业文化提炼等与客户紧密相关的运营管理工作。 二、进行客源分析，拓展销售渠道，制订营销、价格策略，达成销售任务 1.研究分析行业信息、竞品动态、推广方式、目标客源市场信息等，定期/不定期提交和反馈调查分析报告，不断研究和探索如何达成和提升酒店经营指标； 2.根据酒店的经营目标，组织制订各种市场营销计划、营销预算、推广方案、活动策划、定价策略等；并根据季节、行业等阶段性变化，组织制订推出相应的营销策略；并及时更新发布相关价格调整、平台推广方案等。 3.熟悉酒店行业的销售推广渠道和策略，开拓维护推广渠道，并选用符合酒店销售预期、性价比较高的合作方式、合作途径，与供应商建立良好的合作关系。 4.带领团队完成客户开发、沟通、接待、拜访等销售工作；对客户及酒店的大型活动进行策划、洽商及落实执行。 5.定期走访重要客户， 定期/不定期组织举办各种交流活动，以增进行业和客户间的沟通学习。 三、舆情监控、客户满意度调整及公关应急处置 1.负责接待和解决客户投诉，收集、分析和反馈酒店各部门的客户满意率，适时进行满意度调整，定期走访、回访客户，并向管理层出具调查分析结果，提出改进意见和建议，促进酒店运营持续稳定健康的提升； 2.对酒店进行舆情监控，出现公关事宜时妥善加以应急处置。 四、其他管理工作 1.撰写编制工作计划、总结、销售报告、调研报告、预算等； 2.负责建立制订营销操作流程、规章制度、工作标准、激励等政策制度，并负责部署、指导、落实、检查各部门的落实执行； 3.对酒店的规划定位、服务水平、运营状况、管理水平、销售推广、成本管控、安全保障等肩负监督检查之责任，发现隐患，及时提出改进的意见和建议； 4.参加酒店运营分析、成本分析、决策管理等经营管理会议； 5.进行团队培训，关注企业文化的落地，增强团队凝聚力，客观公正地考核选拔人才，处理团队事务； 6.全面掌握酒店各部门的运营销售状况，通过检查、沟通、培训等，提升销售技巧、突破销售瓶颈、解决营销阻碍、畅通销售环节、科学合理地促进全员销售，达成酒店经营指标； 7.完成领导交办的其他工作。 任职要求： 一、自然条件：年龄30-45岁，形象良好、身体健康、性格开朗、精力旺盛 二、任职条件： 1.具有大学本科以上学历，旅游、酒店、经济管理、营销类专业； 2.具有5年以上高星级酒店同岗位管理岗位经验，具备3年以上市场传讯管理经验。 3.语言表达及文字能力极强，且可以熟练使用英语作为工作语言； 4.全面掌握酒店营销方面的系统知识，对旅游行业及其相关知识有合面的了解和独到见解，具有新媒体、新推广资源和成功的推广经验； 三、职业素养要求： 1.具有良好的职业道德、敬业精神，对酒店有强烈责任感，敢于竞争，勇于开拓，善于学习钻研，思想敏锐超前，能够不断开拓经营思路、创新业务领域、提升发展空间； 2.良好的沟通和关系维护能力，公关/谈判能力强，善于建立和维护良好的内外部关系，化解公关危机； 3.能够接受和适应24小时服务响应的工作节奏，和短期外派出差等，具有较强抗压性。

工作内容： 1.会员接待  2.会籍会员维护 3.带会员对公司环境导览 职位要求： 1. 女性，大学本科以上，有英语基础 2. 五年以上餐饮/酒店行业会籍销售经验 3. 有私人高端客户板块对接经验 4. 沟通能力强、责任心强 薪资福利： 薪资待遇：底薪1K-15K+会员销售提成，上不封顶！ 福利保障：五险一金，带薪年假； 工作氛围：扁平华管理，不定时工时制，年轻活力团队，不定期团建。