1)根据酒店的目标，带领客房部制定和实施部门目标。
2)监督清洁、维护等客房部日常运营，同时确保与部门制度、程序、标准和客人满意度相符。
3)定期检查所有责任区域并采取改进措施，以达到品牌标准对清洁、维护和供应方面的要求。
4)与前台、工程、市场销售和餐饮部协调日常工作，确保所有客房和公共区域都能及时有效地保持清洁和维护。
5)整理并审核包括绿植租摆、外窗清洁、公区清洁、理石保养、虫控消杀、客房清洁、花卉装饰及布草外洗在内的所有合同，确保供需双方达成一致。
6)坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。
7)确保《食品安全与卫生标准》被百分之百的执行。
8)为客人带来超越期待的入住体验。
9)选择、培训、发展、安排和管理直接和间接下属的绩效表现，以确保客房部的有效运营。
10)参与预算的制订，并对部门损益负责。
11)随时参与解决客人针对客房部运营的反馈或投诉。
1)Lead the housekeeping department to formulate and implement departmental goals according to the hotel's goals.
2) Supervise the daily operations of the housekeeping department, such as cleaning and maintenance, while ensuring compliance with departmental systems, procedures, standards and guest satisfaction.
3) Regularly inspect all areas of responsibility and take improvement measures to meet the requirements of the brand standard in terms of cleanliness, maintenance and supply.
4) Coordinate daily work with the front desk, engineering, marketing and catering departments to ensure that all guest rooms and common areas are kept clean and maintained in a timely and effective manner.
5) Organize and review all contracts including green plant rental, exterior window cleaning, public area cleaning, stone maintenance, insect control and sanitization, room cleaning, flower decoration and linen washing to ensure that both supply and demand reach an agreement.
6) Adhere to and implement health and safety policies to ensure a safe working environment; It also ensures that all colleagues are familiar with safety and emergency procedures.
7) Ensure that the Food Safety and Hygiene Standards are 100% implemented.
8) Bring guests a stay experience that exceeds expectations.
9) Select, train, develop, arrange and manage the performance of direct and indirect reports to ensure the effective operation of housekeeping.
10) Participate in the formulation of budgets and be responsible for the profit and loss of the department.
11) Participate in resolving guest feedback or complaints about the operation of the housekeeping department at any time.
