Mandarin Oriental Pudong, Shanghai is looking for a Director of People & Culture to join our People & Culture team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the People & Culture Department, The Director of People & Culture reports to the General Manager. As Director of People & Culture you will be responsible for the following duties: The Director of People & Culture is responsible for the overall daily P&C operation including People & Culture and Learning & Development of the Hotel. Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the Hotel. Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends.  Advice and co-ordinate with management to ensure Hotel’s productivity and service standards are met in its highest level. Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the Hotel. Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices. Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team. Define, establish and maintain proper communication channels so that an open, transparent organization can be created. Maintain harmonious employee relations and an environment conductive to top performance. Develop man power budget and ensure manpower is under control within the manning established. Responsible for recruitment of all level of positions. Recommend, propose and implement strategies to ensure retention of high performers.  Provide reports on recruitment advertisements cost effectiveness. Ensure all recruitment costs are within budget. Select recruitment agencies / head hunters and makes recommendations to management. Ensure all learning& development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability. Conduct Performance Management system training to new executives and department heads.  Ensure the selection and training of trainees is monitored and effective. Ensure the career development plans and succession planning of subordinates within HR Department. Personally coach executives and department heads in personnel management and training skills. Oversee training conducted by Learning & Development Department and departmental trainers are effective. Analyze training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs. Ensure all new colleagues are equipped with hotel and product knowledge. Ensure career development policies and implements career paths for colleagues. Conduct exit interviews for Department Head level.  Attend to any labor  related legal cases. Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends. Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above. Perform related duties and special projects as assigned by the Management.  As Director of People & Culture, we expect from you:  Bachelor and above in Hotel Management / Human Resources Management / Psychology Certificate in law is desirable Certified trainer in management programs At least 8-10 years in Human Resources in service industry, preferably in international 5-star hotel Experience in handling labor union Thorough knowledge of modern Human Resources tools and techniques Excellent communication Ability to manage and motivate a large diverse group of colleagues Ability to act as change agent, result driven Strong analytical skills and negotiation skills Well verse in PRC labor laws Computer literate in basic MS office software Fluent in English and Mandarin Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you?

岗位职责：1. 对接集团海外酒店与国际连号酒店品牌合作的沟通谈判；2. 负责翻牌酒店的前期筹备及开业后运营工作的推进；3. 负责建立并完善集团旗下酒店运营内部管理流程与制度；4. 负责制定相关运营管理制度要求下的汇报系统；5. 针对酒店主要运营部门提供专业化的指导；6. 保持与酒店总经理之间定期的业务沟通，及时了解酒店经营动态和支持需求，维护良好的沟通机制；7. 建立并维护与酒店管理团队的沟通及汇报程序；8. 集团下属酒店的风险管控及管理。岗位要求：1. 具备国际连号酒店运营管理经验5年及以上，具有酒店行业10年以上工作经历；2. 本科以上学历，酒店管理、工商管理、企业管理专业优先考虑；3. 具备优秀的领导力、商务谈判能力、逻辑思维能力；4. 精通酒店运营管理及体系搭建；5. 具备良好的中文及英文商务谈判能力；6. 工作地点在新加坡；

体系化建设： 1.负责建立并完善集团运营部内部管理流程与制度； 2.负责建立并完善集团运营部与酒店管理团队之间的管理流程与制度，创造顺畅高效的沟通与技术支持平台。 3.负责制定相关运营管理制度要求下的汇报系统。 项目管控： 1. 根据市场发展，公司战略规划和成控原则协助研发低成本、高效的酒店产品和服务，并统筹监督执行，不断更新优化； 2.负责监督旗下酒店执行雅阁集团运营标准，确保旗下酒店管理及服务质量符合雅阁集团要求； 3.负责针对酒店主要运营部门，如客房、餐饮、前厅部、工程部、财务部的运营工作提供技术支持和专业化的指导； 4.负责定期收取运营管理流程规定的报告文件等； 5.保持与酒店总经理之间定期的业务咨询沟通，及时了解酒店经营动态和支持需求，维护良好的沟通机制； 6.根据项目情况及公司发展要求，负责编制相关报告，如年度工作计划、相关部门培训要求； 7.根据公司相关规定，负责定期提交工作总结、计划等文件； 8.在保证酒店服务品质和经营结果的基础上，负责运营费用的收缴。 团队建设： 1.建立高效的运营团队，包括销售、运营工程、财务的管控，根据公司发展需求和酒店经营需要提供专业的技术支持和管理之道； 2.建立并维护运营团队与酒店管理团队的沟通及汇报程序。 商务发展支持： 1.参与商务发展洽谈项目的讨论，提供专业的意见和建议，保证后期签约项目能够符合雅阁集团运营要求和市场发展需求，确保后期运营质量 2.商务发展洽谈项目提供相关专业的报告。

协助集团运营中心总经理完成以下工作 体系化建设： 1.负责建立并完善集团运营部内部管理流程与制度； 2.负责建立并完善集团运营部与酒店管理团队之间的管理流程与制度，创造顺畅高效的沟通与技术支持平台。 3.负责制定相关运营管理制度要求下的汇报系统。 项目管控： 1.负责组织编撰合约项目前期可行性报告，如市场定位、经营分析、经营预测等； 2.负责监督旗下酒店执行雅阁集团运营标准，确保旗下酒店管理及服务质量符合雅阁集团要求； 3.负责针对酒店主要运营部门，如客房、餐饮、前厅部、工程部、财务部的运营工作提供技术支持和专业化的指导； 4.负责定期收取运营管理流程规定的报告文件等； 5.保持与酒店总经理之间定期的业务咨询沟通，及时了解酒店经营动态和支持需求，维护良好的沟通机制； 6.根据项目情况及公司发展要求，负责编制相关报告，如年度工作计划、相关部门培训要求； 7.根据公司相关规定，负责定期提交工作总结、计划等文件； 8.在保证酒店服务品质和经营结果的基础上，负责运营费用的收缴。 团队建设： 1.建立高效的运营团队，包括销售、运营工程、财务的管控，根据公司发展需求和酒店经营需要提供专业的技术支持和管理之道； 2.建立并维护运营团队与酒店管理团队的沟通及汇报程序。 商务发展支持： 1.参与商务发展洽谈项目的讨论，提供专业的意见和建议，保证后期签约项目能够符合雅阁集团运营要求和市场发展需求，确保后期运营质量； 2.商务发展洽谈项目提供相关专业的报告。

 1.Assists the General Manager in theoverall running of the hotel by participating in the decision-making related tothe hotel policy, philosophy, directions, goals and objectives and by takingappropriate action for their implementation as directed..通过参与酒店的规定，经营理念\目标和目的的决策，协助酒店总经理保障酒店正常运行。有房务部相关工作经验。   2. Oversees the performance of theRooms Division (the Front Office Manager, the Executive Housekeeper, the GuestServices Manager, the Security Manager, SPA ) and F&B Departments. Providesguidance and assistance in the execution of their responsibilities and helpsthem set their respective departmental objectives. 辅佐房务部门（前厅经理，行政管家，安全部经理，水疗部）和餐饮部门的表现，指导和协助他们设立部门目标、履行职责。   3. Directs and controls allsubordinate Rooms and F&B associates to ensure that all day-to-dayoperational matters are handled on time and guest expectations are met. 管理并指导房务部和餐饮部门的员工，以确保所有营运日常事务及时处理，客户期望得到满足。 4. Oversees the quality, consistency and presentation in the outlets underhis/her responsibility to ensure that they conform to the requisite standardsof the hotel and meet or exceed customer expectations.  监督外包单位的服务质量、服务标准以及实际操作，以确保其提供符合酒店规定的服务标准，确保其达 到或超过顾客的期望。   5. Coordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities. 协助市场营销部做好针对客房和餐饮年度优惠促销活动的制定。 6. Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control. 监督并确保维护酒店设施设备，并协助相关部门做好酒店布草在有关部门的盘存和控制。 7.  Assists in the preparation of the hotel’s annual budget; morespecifically prepares, monitors and controls the budgets of the Rooms Divisionand F&B Departments.  协助编制酒店年度预算，尤其是编制和控制房务部和餐饮部的预算。 8.  Participates in the preparation of the annual business plan in theapproved corporate format, including explanations, comparison analysis andvariances. 参与批准酒店年度经营计划，包括对年度计划的差异分析和解释。 9.  Reviews operational reports daily.  审阅每日营收报告。 10.  Maintains and efficient administration by preparing and submittingoperational reports on time.  准时提交各类报告确保行政管理的有效性。   11.  Reviews the property status with the individual department headsunder his/her responsibility to ensure that the quality and service standardsare maintained throughout.  通过检阅各独立部门在其部门领导的管理下所产生的酒店营运数据来确保酒店的服务质量和服务标准。 12.  Reviews the guest ratings and follows up accordingly to correctproblem areas.  关注客户的评价并跟进，使酒问题得到及时纠正。 13.  Monitors the guests’ correspondence for the hotel and ensures thatany problems/shortcomings are quickly identified and resolved, with feedbackgiven to the guest accordingly. 管理客户的对酒店的留言或信件，确保问题/缺点能够得到快速的呈现并解决，使顾客能够得到及时的反馈，维护悦榕集团的服务品质及标准。

岗位职责: 1. Thisposition is accountable for supporting all publicity campaigns in the hotel forspecial events and promotion, organized and planned by the MarketingDepartment. To enhance the image and brand awareness on a consolidated andindividual level. To ensure standardization of all consolidated promotionalcollaterals. As a consolidated identity, obtains maximum editorial coverage inall available medium and source, co-ordinate and direct sponsorships ofcharity, cultural and philanthropic events. 负责支持由市场部组织和策划的针对特别活动和促销活动在酒店的所有宣传活动。提升品牌形象和品牌意识，提高酒店形象。确保所有促销印刷品的标准化。作为一个综合身份，在所有可用的媒体和来源，协调和慈善赞助等，并在文化和慈善活动中让酒店获得最大的公关及报道。 2.To enhance, maintain and develop close working relationships withregional and international media executives and journalists. 加强与区域和国际媒体高管和记者的密切工作关系。 3.To ensure that hotel obtain maximum exposure in local and internationalmedia. 确保酒店在当地和国际媒体上获得最大曝光率。 4.In co-operation with Director of Sales & Marketing, prepare, submitand adhere to annual PR & Advertising budget. 与市场销售总监合作，准备，提交并遵守年度公关和广告预算。 5.Liaise with WHM Communications Department and Senior Graphic Designer toensure adherence to corporate image and any changes from corporate level in allcollateral and advertising production. 与集团传讯总部和高级平面设计师联系，确保遵守公司形象，以及所有宣传品和广告制作中来自公司层面的任何变化。 6.Maintain up-to-date corporate information files. 维护最新的公司信息文件。 7.Responsible for distribution of corporate information to local media asappropriate. 负责酌情向当地媒体分发公司信息。 8.Maintain contacts with local journalists and editors, foreigncorrespondents (when appropriate) and other representatives of the media to beaware of their needs and interests.  Provide them with news about activities of the hotel and / or group. 与当地记者和编辑、外国记者（酌情）和其他媒体代表保持联系，了解他们的需要和利益。  向他们提供有关酒店和/或团体活动的新闻。 9.Monitor competitors ‘activities to gain overall awareness of localcompetition. 监控竞争对手的活动，以全面了解当地竞争。 10.Relevant articles of interest to be brought to the attention of theGeneral Manager. 需要提请总经理注意的相关利益条款。 任职资格: 1.Universitygraduate or equivalent. 大学及相关学历 2.Minimum 3 years’experience in Sales & Marketing with International Hotels in China. 国际品牌酒店拥有至少3年相关职位经验

岗位职责 1、在每个主要控制领域下有一个对总体目标的简要说明，接下来是更加详细的关于角色和责任的说明； 2、财务会计和控制； 3、在健康的控制环境中实践最佳的财务会计流程； 4、全面管理成员酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求； 5、如适用上述必须包括酒店国际的分公司或子公司的账务； 6、确认资产负债表真实反映酒店的资产和负债、 资产负债表必须定期审查及进行所有账户的调节； 7、确认遵循酒店全球的管理协议,以及所有业主/租赁协议； 8、维护一个内部控制的重点系统,这将提供一个有效的及的对酒店资产,负债,收入和成本的全面控制、 确保遵循公司政策； 9、代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领导和负责； 10、确保遵循法律和税收政策并保持足够的保险保障、管理养老金计划,在适用情况下确保有足够的会计,精算和法律控制； 11、确保为进口,货币转移和酒店营运(酒吧,俱乐部,娱乐场所等)业务获得有效的许可证和执照、 负责保管和更新所有会影响酒店的财务状况的契约和合同； 12、与内部和外部审计联络合作、 确保有效的酒店审计程序已到位,并在必要时及时纠正、 特别强调确保所有的营业收入被记录、使用月度控制检查单， 必要时进行阶段性自我审计； 13、开发财务会计和控制程序的最佳实践、 财务报告和控制需持续审查和发展的领域,以达到影响和效率最大化、管理报告； 14、专注,创新和平衡报告以激励管理行动； 15、制定高质量的，及时准确的管理信息和绩效衡量、报告应发人深省及面向行动、实施报告应包含关键性能指标的基准,定义和衡量指标,并采用平衡记分卡。 报告应不仅反映酒店的历史业绩,并应反映外部及今后的内容、确保公司报告及时和正确。确保所有公司报告与内部一致的,尤其是管理报告,营运趋势报告,逐步转换报告,损益表,资产负债表和现金流报告与试算平衡表调节、 维持每月进行这些调节的依据； 16、营业支持为经营提供最高标准的财务和商业支持，为酒店总经理和团队提供关于财务和商业事项的支持 岗位要求 1、大学本科以上学历； 2、10年以上国际品牌酒店工作经验； 3、拥有筹备酒店及运作酒店相关工作经验； 4、了解酒店内部各项合规政策； 5、成为酒店管理集团各个部门的商业合作伙伴

【职位描述】 To ensure the smooth and efficient running of Human Resources Department.  Responsible for the total Human Resources function of the hotel. To establish and maintain excellent team member relations and morale to achieve a high standard of team member performance in line with Hilton’s guest satisfaction objectives, as well as the hotel’s business and strategic plans. Create and maintain a hotel culture that provides the environment required to meet the visions. 保证人力资源部顺利有效运作，负责酒店的人力资源功能；建立及保持良好的员工关系和士气，以提高员工服务标准达到集团客人满意目标及完成酒店的商业战略计划。创造良好的企业文化，达到集团宗旨要求。 【职位要求】 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学本科，良好的中英文读写能力。 2. 3 years above of extensive human resources experience. 三年以上相关人力资源管理经验。 3. Ability to be resourceful, creative and maintain flexibility. 具有策略性、创造性及灵活性。

Hotel Name The Meixi Lake, Changsha Marriott Executive Apartments JOB SUMMARY The Human Resources (In-charge) will report directly to the property Resident Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee.  As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property.  He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner.  He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives.  Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.   CANDIDATE PROFILE    Education and Experience 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

1.二至三年针对中国市场消费的公关工作经验; 2.具有创新思维，擅长策划富有创意且影响力广泛的市场活动； 3.拥有丰富的媒体资源和行业联系，能迅速建立并维护良好的公共关系； 4.对美学、时尚和艺术领域有一定的兴趣和感知力，拥有持续的好奇心和敏锐的行业洞察力； 5.性格外向、积极热情，具有较强的人际交往能力和良好的沟通技巧; 6.发表演示能力强，熟练使用电脑办公软件;主播或直播经验； 7.良好的英语口译及书写能力.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Finance is responsible to assist the Director of Finance in managing the department, through planning, organizing, directing and controlling the Accounting & Finance and Information Systems policies and procedures, operation and administration. Ideally with a university degree or diploma in Finance or Hospitality/Tourism management. CA certification would be an advantage. Minimum 2 years work experience as Assistant Director of Finance or Finance Manager. Good problem solving, administrative and interpersonal skills are a must.

【岗位职责】 1、深入了解业务，对平台酒店大数据进行分析，寻找潜在的收益机会，并实现新增收益。 2、负责监测、分析、挖掘平台经营和销售业务数据，并定期形成分析报告，帮助决策层及时准确了解经营状况 3、对数据进行监控、分析，建立日常监控和预警机制，提供决策支持。 4、负责外部信息采集，熟悉各项目上下游产业，就行业发展趋势、竞争对手进行分析研究，为公司经营决策提供参考 5、基于对用户数据的分析及用户行为的深入理解，结合业务，建立数据挖掘、最优化线上的价格和促销以及相关收益产品。 6、负责平台酒店各项目产品的收益风险管理，保证收益最大化 【岗位要求】 1、5年以上数据分析/收益管理工作经验，OTA 行业及高星酒店项目经验优先； 2、英语口语及书面表达能力优秀，英语可作为工作语言； 3、具备较强的经营分析能力，熟练掌握数据挖掘与经营分析的相关知识，精通多种数据分析工具； 4、具备较强的统计分析能力、沟通能力、分析与解决问题的能力。

Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Learning Manager is responsible to ensure the smooth and efficient running of the Learning Department in the Human Resources Division, including all Learning and Development activities in each Department/Division within the Hotel. Expert in Learning and Development, creative thinking, innovative learning styles, good presentation and interpersonal skills , strong in creating Training modules with essential content based on training needs. Qualifications Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Learning/Training Manager. High level of written and oral communication skills in English and Chinese, with good translation ability. Good presentation, administrative and interpersonal skills are a must.

岗位职责： 1. Responsible for the daily operation and management of the restaurant, establish and implement the delivery of the restaurant’s brand standards, improve the sequence of service procedure, provide high-quality guest services at any time, so that the business philosophy of the restaurant can be realized; 负责餐厅的日常运营管理，建立和执行餐厅的品牌标准，完善服务流程的顺序，随时提供高品质的客人服务，使餐厅的经营理念得以实现； 2. Responsible for the quality and performance of the restaurant to achieve the leading brand status of the market, including guest satisfaction, revenue and profit to consistently grow under effective management; 负责餐厅运营品质与绩效，达到市场之领导品牌地位，包括客户满意度、收入和利润皆能在有效管理下持续成长； 3. Ensure guest requests and feedback, both verbal and written are responded to promptly and efficiently. Communicate to team members on a daily basis to create an understanding of our guests’ needs and expectations to achieve and exceed the goal via social media channels; 确保对客人口头及书面的要求、反馈迅速有效地做出回应。每天与团队成员交流，通过社交媒体渠道了解我们客人的需求和期望，以实现并超越目标； 4. Ensure effective control over food and beverage sales and that consistent profit is maximized while maintain and improving high standard and service; 在维护和提升高标准和服务的同时，确保对食品和酒水销售的有效控制，及持续的利润最大化； 5. Creates checklists and leads regular inspections with the team to ensure daily conditions of all physical facilities and equipment in the restaurant are maintained to high standard. Offer recommendations for corrections and take action for maintenance project and improvements as needed; 创建清单，带领团队进行定期检查，以确保餐厅中所有设施设备的日常状态维持在高标准，必要时采取维修项目和改进措施； 6. Formulate the annual revenue budget and operation plan of the department, and organize the arrangement of specific implementation plans and reach a budget; 制定部门的年度收入预算与运营计划，组织具体实施计划的安排并达到预算； 7. Facilitate the implementation of business strategies and conduct regular strategy update meetings with management team to clarify the mutual expectations; 促进业务战略的实施，与管理层定期召开战略更新会议，明确团队期望； 岗位要求: 1. College degree or above, with strong knowledge of food & beverage and service; 大学专科及以上学历，有较强的食品、酒水知识和服务技能； 2.The management background of the Western restaurants in international luxury hotels or independent fine dining preferably; 国际奢华酒店或Fine Dining西餐厅出身的管理背景优先； 3. Good image and temperament, minimum of 2 years’ working experience in similar position; 形象气质佳，具有同等职位2年或以上的工作经历； 4. Strong ability on pressure resistance, social activity, organizational leadership with notable attention to detail. 具备较强的抗压能力、社会活动能力、组织领导能力，注重细节； 5.Be able to work independently, relate to all levels of guests and management, handle multiple tasks at one time; 能够独立工作，与各级客户和管理层沟通，同时处理多项任务。 餐厅概况： Terra Madre璞意餐厅，是深圳第一间真正意义上的当代风格意大利餐厅。Terra Madre力求在舒适轻松、雅俗共赏的休闲氛围中，扭转多年来大众餐饮意大利菜的刻板印象，呈现意大利人眼中的地道意式烹饪。 餐厅地址：深圳市福田区嘉里建设广场第三座102B

主要职责： 1.  制订年度收益计划，制定市场销售预算和预测。 2.  制订、实施和监测工作计划，以确保收益计划的目标得以实现。 3.  对现有的和潜在的市场和趋势进行分析，协调各种活动，以通过增加的业务量和提高的价格来保持并增加收益。 4.  负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等。 5.  监测竞争对手的活动。 6.  参加大型旅游活动，促进酒店的销售工作。 7.  制定全面的，通用的，以客人为中心的部门政策与程序，并督促其执行。 8.  指导、领导和支持部门员工；规划，监督和评价部门员工的工作。 9.  为部门员工提供及创造培训和职业成长发展的机会。 10. 与客户建立并维持良好的关系以便为客人提供优越的服务。 11. 对客人的需求作出反应以超越客人的期望。 12. 在与内部客人和外部客人的交流中建立一个积极正面的酒店形象。 13. 拥护酒店品牌标准。 14. 确保管理报告准确反映顾客要求的标准以及实际意图。 15. 充分了解与顾客和供应商的关系以便即时应对突发事件。 资格要求： 1.  本科或以上学历，酒店管理、销售、商业管理或相关专业 2.  3年酒店销售管理相关工作经验 3. 具有解决问题，推理、激励、组织和培训能力 4. 具备良好的语言表达能力与沟通能力，思路清晰，逻辑性强 5. 具备优秀的资源整合能力和业务推进落地执行能力 6. 较强的谈判技巧及处理危机的能力

建立快速的销售预定追踪系统，确保所有预定的生意已经彻底的追踪； Establishes an efficient trace file to ensure that all business booked is properly tracked. 准备并确保宴会订单及时地传递到相关部门； Prepares and ensures all Events Orders are distributed to concerned department in a timely manner. 了解每一个活动/会议， 确保每项活动/会议都由宴会部良好的筹备和管理； Spends time in each function/ event to ensure that the functions/ event are managed well by the Events team. 持续运用餐饮销售数据资料考量并确定目标客户公司和政府部门，开展适当有效的销售策略争取扩大酒店的市场占有份额； Pre-qualifies and targets major Companies and Government Departments, utilising Catering database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. 考察地区，国内，国际的市场趋势，了解竞争酒店的销售策略，确保本酒店销售部保持知识更新和竞争力； Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. 达成每月和每年销售收入的个人目标； Achieves the monthly and annual personal target contributing to the Catering Sales revenue. 适应由行业，公司和酒店变化带来的宴会销售职能的相关变化。 Responds to changes in the Catering Event Sales function as dictated by the industry, company and hotel.

【岗位职责】 1、酒店各部门员工的考勤管理工作； 2、对普通员工的工资调整和审核； 3、协助财务薪资专员进行每月员工工资表及日常员工离职工资表的制作和统计； 4、协助对员工奖惩的审核； 5、员工社保工作和办理员工团体保险及劳动保险加退保及变更手续等具体工作的经办； 6、填报工资报表,并报上级审核； 7、监督、检查人事档案, 以及劳动合同的管理工作。 8、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 9、合理调配酒店的人力资源，并提出有效的建议和意见。 10、负责各部门人员编制的审核工作。 11、负责员工人事档案的管理, 及对外公文之草拟和处理。 12、协助建立酒店人事管理相关制度、员工保险 及福利方面的政策。 13、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、全日制本科学历，有酒店人力资源工作经验1年以上，熟悉薪酬福利模块。 2、熟悉劳动法、税法、劳动保护和社会保险、劳动工资、福利等政策、法规；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

工作内容： 1．协助业主代表，参与所管辖项目开业前期的筹备及开业后运营协调及管理的各项工 作。 2．协助检查各项目对公司管理制度的落实情况，维护内部管理系统的正常运行。 3．负责收集所管辖项目的各项重要运营报表和资料，进行整理和数据的校对核查。 4．负责处理日常行政事务，包括报告及文件的起草，资料的报送、整理和存档等。 5．负责业主公司本部低值易耗品及固定资产的日常管理。 6．完成上级交付的其他工作任务。 任职要求： 1.拥有酒店管理本科及以上学历。 2.具备2年以上酒店或服务式公寓工作经验优先。 3.具有良好的英语口语及书面交流能力。 薪资面议

1. 负责通过公关和促销活动实现集团和豪华精选酒店品牌在本地和国际上的定位目标。 2. 协助市场传讯经理开发公关促销计划及制作预算。 3. 与媒体、本地社区、客户及万豪总部保持密切联系，代表、宣传酒店形象。 4. 保证所有的宣传资料和广告都达到集团的标准，维护酒店的正确形象和定位。 5. 负责在日常工作上，协助市场传讯经理，保证部门内所有任务按照标准准时完成。 6. 完成分配的任务，与酒店的目标和营业方向一致，以争取最佳的效果。 7. 保持与各相关部门和万豪总部的良好沟通合作。

【岗位要求】 1、本科学历，财务相关专业，持有初级会计师证，中级优先。 2、责任心强，做事严谨，善于沟通。 3、能全面熟悉财务成本，会计及审计的各项业务，能对财务相关数据分析做出准确的评估。 4、熟悉酒店行业财务流程, 熟悉国家财务、税务、审计等相关法规政策。 5、要求有酒店财务同岗位三年以上工作经验，2年以上管理经验优先。 6、具有良好的社会公德、职业道德和个人品行，遵纪守法、诚实守信，无违纪、违法或不良执业记录。 7、薪资面议

岗位要求 1.40周岁以下，本科及以上学历，行政管理、人力资源管理、新闻传播、汉语言文学或酒店管理相关专业优先。 2.3年以上企业行政管理经验，酒店行业同岗位经历优先。 3.精通公文写作，能快速完成高质量报告及制度文件（需提供代表作）。 4.具备优秀的跨部门沟通能力及抗压性，适应酒店快节奏工作方式。 5.要求有酒店行政同岗位三年以上工作经验，3年以上管理经验优先。 6.具有良好的社会公德、职业道德和个人品行，遵纪守法、诚实守信，无违纪、违法或不良执业记录。

工作描述Job Description 1.确保人力资源办公室的有效运作。 Ensures efficient office administration procedures. 2.确保所有的人事记录得以在人力资源系统中得到维护和更新。 Ensures that all personnel records are maintained filed and updated in the HR System. 3.确保所有人力资源的文件能够按照严格的保密标准进行传递。 Ensures Human Resources documents are properly routed with strict accuracy and confidentiality. 4.执行酒店福利计划，遵照国家规定，执行酒店政策与所有员工建立劳动关系。 Implement hotel benefits plan and hotel C&B policy. Build up employment relations with all associates. 任职资格 Qualification 1 .有良好的团队合 作精神、积极、愿意接受挑战。 Team oriented, positive, open minded and willing to take new challenges. 2.可熟练使用办公软件（Word, Excel, PowerPoint）等。 Good skills of computer software (Word, Excel, PowerPoint, etc.) 3.良好的英文沟通能力。 Good command of English is a key plus.

✦ 2024年7月-2025年8月间毕业的本科及以上人才 ✦ 有酒店实习&工作经验者优先 ✦ 流利的英文口语能力 ✦ 实习期1年 ✦ 具备抗压能力、团队精神、进取精神等优点 ✦ 实习期结束后，根据工作表现安排至少主管级别岗位

✦ 2024年7月-2025年8月间毕业的本科及以上人才 ✦ 有酒店实习&工作经验者优先 ✦ 流利的英文口语能力 ✦ 实习期1年 ✦ 具备抗压能力、团队精神、进取精神等优点 ✦ 实习期结束后，根据工作表现安排至少主管级别岗位