The Director of Rooms reports to the Hotel Manager and oversees directly all Front Office and Housekeeping colleagues, including Front Office Manager, Executive Housekeeper, Telephone Manager, Chief Concierge, and Chief Butler.  房务总监向酒店经理汇报工作，全面直接管理前厅和客房部的同事，包括前厅经理，行政管家,总机经理，礼宾部经理和首席管家。 Requirements Educational level                                ·Diploma/Degree in Hotel Management Work experience                                    ·At least 2 years experience at the same position in a hotel of similar deluxe international standard  Job knowledge                                       ·In depth knowledge of Housekeeping, Front Office and Laundry operations ·Knowledge of Revenue management, PMS and reservations ·Experience dealing with all levels including owners, corporate offices, support staff and all hotel employees ·Excellent overall communication skills ·Able to multi-tasks ·The ability to work well in a team environment ·Knowledge on contract skill experiences ·Knowledge efficiency on complain handling situation ·Train the trainer Personal qualities                                   · Good knowledge of MS office software and hotel PMS · Must possess a good written and verbal command of the English Language 职位要求 教育水平                                            · 酒店管理本科或文凭 工作经验            ·至少2年在相同职位有过管理经验，国际五星级酒店优选考虑 工作知识            ·对客房，前厅和洗衣房操作非常了解 ·了解利润管理，PMS和预订知识 ·有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事 ·出色的交流技巧 ·有能力处理多项工作和任务 ·可以在团队的环境里努力地工作 · 了解合同技能 ·  高效地处理投诉情况 ·培训培训师 个人品质 ·了解微软办公软件和酒店的PMS系统 ·必须拥有良好的英文读写能力

JOB SUMMARY   Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.   CANDIDATE PROFILE    Education and Experience •High Diploma or Degree holder inHospitality Management. Minimum 10 years’ relevant workingexperience in a sizeable luxury hotel with at least 3 years in similar capacity.   CORE WORK ACTIVITIES   Engaging in Strategic Planning and Decision Making • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Analyzes information, forecasts sales against expenses and creates annual budget plans. • Compiles information, analyzes and monitors actual sales against projected sales. • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Thinks creatively and practically to develop, execute and implement new business plans • Creates the annual operating budget for the property. • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. • Implements a system of appropriate controls to manage business risks. • Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. • Analyzes financial data and market trends. • Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. • Provides on going analytical support by monitoring the operating department’s actual and projected sales. • Produces accurate forecasts that enable operations to react to changes in the business.   Leading Finance & Accounting Teams  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. • Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. • Oversees internal, external and regulatory audit processes. • Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.   Anticipating and Delivering on the Needs of Key Stakeholders • Attends meetings and communicating with the owners, understanding the priorities and strategic focus. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Advises the GM and executive committee on existing and evolving operating/financial issues. • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. • Demonstrates an understanding of cash flow and owner priorities. • Manages communication with owners in an effective manner. • Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. • Facilitates critique meetings to review information with management team.   Developing and Maintaining Finance and Accounting Goals • Ensures Profits and Losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Submits reports in a timely manner, ensuring delivery deadlines. • Develops and supports achievement of performance goals, budget goals, team goals, etc. • Improves profit growth in operating departments. • Reviews audit issues to ensure accuracy.   Managing Projects and Policies  • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. • Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). • Ensures compliance with management contract and reporting requirements. • Ensures compliance with standard and local operating procedures (SOPs and LSOPs). • Ensures compliance with Standard Operating Procedures (SOPs).   Managing and Conducting Human Resource Activities • Ensures team members are cross-trained to support successful daily operations. • Ensures property policies are administered fairly and consistently. • Ensures new hires participate in the department’s orientation program. • Ensures new hires receive the appropriate new hire training to successfully perform their job. • Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. • Conduct performance review process for employees. • Participates in hiring activities as appropriate.     Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Same Posting Description for Internal and External Candidates

As a Director of Rooms, We rely on you to - Collate and analyse the forecast from the Front Office, Housekeeping, Laundry and all areas under the Rooms Division; - Submit reports to GM/RM in relation to the budget from Front Office Department; - Review key assumptions; - Review ATR and occupancy monthly; - Analyse variances; - Develop and implement action plans to maximise performance and profitability; - Work closely with Sales & Marketing and Reservations teams. We are looking for someone who - Takes pride in being a hotelier; - Preferably comes from a hotel-related education background;  - Preferably has relevant experience with an International 5 Star Hotel Group; - Is self-driven, goal-oriented, willing to challenge the status quo; - Upholds professional values, ethics and integrity at all times; - Enjoys working as part of a team; - Demonstrated leadership competencies; - Communicates and writes with fluency in English (as well as the local language); - Has strong interpersonal and communication skills. If you are the right caididate, what are you waiting for? Click on the application button now!

1. 全日制专科及以上学历； 2. 形象气质好，具有流利的英语口语及书面沟通能力； 3. 拥有10年以上国际品牌高星级酒店市场销售工作经验，担任过5年以上市场销售总监职位； 4. 熟悉南京市场，或在江浙沪国际奢华品牌酒店五年以上工作经历可优先考虑

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Director of Restaurants, Bars & Events shall report directly to Area Hotel Manager and functions as the strategic business leader overseeing all Restaurants, Bars and Events operations of Niccolo Changsha revenues and profitability, quality standards, and customer satisfaction; provides the leadership and strategy to inspire the team to drive business results and enhance the brands. Primary Responsibilities ✦Oversee the operations of Niccolo Changsha. ✦Responsible for the overall management of the hotels’ Restaurants, Bars, and Events including service and kitchen operations, revenues and profitability, quality improvements, and health and safety. ✦As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ✦Work closely with functional leaders of Restaurants, Bars & Events, and the Kitchen to ensure proper manpower deployment, talent development, reward, and retention are in place. ✦Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ✦Develop and manage budget and forecast to maximize business performance and manpower productivity. ✦Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers If you are someone... ✦Passionate, agile, and meticulous to instigate quality service and revenue growth ✦Strong customer focus with a strategic mindset and personifies a contemporary chic ethos ✦Able to think boldly outside-the-box with a sharp focus on business results ✦Able to attract, motivate, lead, inspire and direct a talented team ✦Bold determination and acting with resolve to address  ✦Challenges and forge positive change leading to exceptional results ✦Excellent communication skills with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders) in English and Putonghua Experience ✦Minimum 6 years of management working experience in established luxury international hotels with relevant exposure in Restaurants, Bars, and Events ✦Proven record in leading functional teams to achieve a business result ✦Previous work exposure in China is advantageous ✦Working experience in the same position in luxury hotels is a must

To assist in ensuringthat all the outlets and banquets is managed efficiently according to theestablished concept statements. 协助并确保根据经营理念对各餐厅和宴会部进行高效地管理。 To assist and monitorservice and food and beverage standards in all outlets and banquets. Work withthe Outlet Managers, Banquet Service Manager and respective Chef de Cuisines totake corrective action where necessary. 协助并且督导各餐厅和宴会部的服务、食品和酒水标准。与餐厅经理、宴会经理和相应的厨师长共同为保证质量采取正确的行动。 To assignresponsibilities to subordinates and to check their performance periodically. 分派下属的工作并且定期检查下属的表现。 To assist any of theoutlets and Banquet and Convention when necessary. 在必要的时候对餐厅、宴会和会议进行协助。 Frequently test Food andBeverage in all outlets and be demanding and critical when it comes to Food andBeverage quality. 经常性检查各餐厅食品和酒水，对食品和酒水质量要严格甚至苛刻的把关。 To handle all guestcomplaints, requests and enquires on food, beverage and service. 处理所有客人关于食品、酒水和服务方面的投诉、要求和咨询。 Assist in preparingwith the respective Outlet teams, a yearly marketing plan for each outlet,which is the basis of the Food and Beverage Annual Marketing Plan. 在年度市场营销计划基础上，协助各部门制定部门年度营销计划。 Continuously seek waysto assist the Outlet Management maximize their revenues and profits. 寻找各种途径协助餐厅经理获得最大的营业额和利润。 Assist and monitor andanalyze the activities and trends of competitive restaurants, bars and otherhotel’s banqueting departments. 协助、检查并且分析与本酒店有竞争关系的餐厅、酒吧和其它酒店的宴会服务的活动和趋势。 Ensure that all OutletManagement Teams and Catering Department are fully aware of market needs andtrends and that their products meet these requirements. 确保各餐厅的领导团队，宴会部的产品符合市场的需要和发展趋势。 Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment. 专注发展各层生产力，以及需要谨慎地管理食物和工资成本，使其控制在可接受的方针内，并确保执行能最佳地展开及有效地使用各设备。 Through hands onmanagement, supervise closely own divisional employees in the performance oftheir duties in accordance with policies & procedures and applicable laws. 亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。 Represents Food &Beverage on the hotel executive Committee to ensures the efficient& economic operation of the Food & Beverage Division providing servicesand support to other Divisions as required, maintaining equipment in optimumcondition. 紧密配合行政委员会确保餐饮部一直高效和经济的运转并且支持其它部门的要求，使设备得到适当的维护。 Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems if no immediate solution can be found, whilst feeding back a promptfollow up． 处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。 To provide a friendly,courteous, professional service and ensure guests satisfaction at all times. 总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。

1、协助总经理做好经营管理工作，完成各项经营管理目标。 2、协助总经理制定和完善酒店各项规章制度及工作程序和标准，建立健全酒店组织机构和合理有效的经营管理运行机制。 3、对酒店长期发展规划、年度经营方针、计划以及管理目标提出有效建议。 4、负责组织、指导、检查、协调分管部门的工作。 5、负责分管部门管理人员的培养和使用。 6、负责重要客人的接待工作。 7、完成总经理安排的其它工作。 文化程度：大学本科以上文化程度。 外语水平：具有良好的英语听说水平。 工作经验：具有3年以上高星级酒店副总经理或5年以上总监级管理工作经验。

岗位职责： 所有餐厅厨房，包括饼房、主厨房、中餐厨房、行政酒廊厨房、管事部、外卖宴会。 计划和准备执行高质量的食品和摆设在指定的餐厅。 严格按照菜谱、标准和摆盘标准。 在酒店运营之中保持HACCP各方面要求。 正确操作所有的设备、器具和机器。 必须对具有持续性的人员培训和SOP’s的提高和改善保持关注。 必须积极主动参加每日质量会议（每日厨师晨会、团队会议），以保持厨房运营持续地提高，达到目标和保持顺畅地交流。 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准、份量和成本。 与厨师紧密合作，常规会面决定菜单的选择，以同时让客人满意和获得各部分满意的收益。 召开厨房会议和传达酒店通知和收集员工的反馈意见，确保员工很高的满意度。 岗位要求： 高中或相等的学历，最好是专业烹饪学校毕业。 十至十五年管理厨房经验，或级别很高的个体餐厅并有八年主厨的经历。 很好的英文掌握能力(口语和书写)。 具有在国际连锁酒店的相关经验。

【岗位职责】 1、 维护公司形象积，极提高服务意识； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的餐饮运营、市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、 按时完成上级领导交办的其它工作。

岗位要求： 具有餐饮运营经验背景。

岗位职责 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 岗位要求 1.本科以上学历，有相同岗位工作经验3年以上。 2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3.熟知国家、地区劳动法律法规及相关政策。 4.具备英语听说读写能力。 5．管理类专业，接受过系统的人力资源管理理论培训。

【岗位职责】 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划

岗位要求： 1、全面负责东莞南城新项目（高端服务式公寓）的筹开、日常运行和管理，有针对性的对工程进度及预开业时间制定筹备倒计时计划并执行，保障顺利营业。 2、负责建立健全服务公寓内部的组织系统、运行机制及各项规章制度并落实执行。  3、负责研究并掌握市场变化及其发展趋势，制定价格体系，适时提出阶段性工作重点，并组织实施。 4、提交服务公寓的年度预算、决算等相关方案，供集团总部决策参考。 5、指导制定筹备期及运营后日常培训计划，提高员工素质和服务质量。 6、经营好服务公寓品牌形象及对外形象，与社会各界保持良好的公共关系。 7、确定服务公寓合理的市场营销方案，带领团队不断开拓市场，完成业绩。 任职资格： 1、35-45岁，男女不限，商务形象良好，全日制本科以上学历，酒店管理相关管理类专业； 2、会商务英语，具有5年以上四星级以上酒店或服务式公寓管理经验，3年以上同岗位管理经验； 3、具有酒店或服务式公寓项目评估、筹建、经营相关工作经验，熟悉服务公寓经营与管理； 4、具有较强的沟通应变能力、协调社交能力、管理培训能力以及出色的团队领导能力； 5、具有较好的成本意识，有较强的责任心及奉献精神； 6、有高端服务式公寓筹备开业经验者优先。

Located in the center of Pearl River NewCity, The Ritz Carlton, Guangzhou is a luxury destination in the Southern Chinahub. Distinctive services and facilities include 350 guest rooms and 91Residence, with the Club Lounge and suites and guest rooms newly renovated, aswell as five restaurants and lounges, including the signature Cantoneserestaurant, Lai Heen, which has received one Michelin star for the sixthconsecutive year .The Ritz Carlton, Guangzhou is honored to have received theForbes Travel Guide Five Star Award for the tenth consecutive year, solidifyingits position as the premier hotel in Guangzhou to achieve such prestigiousrecognition. Immersive experiences. Bespoke service. Commitment to craft. TheRitz Carlton inspires life’s most meaningful moments. The Role of a Director of Rooms The Director of Rooms functions as thestrategic business leader of the property's Rooms department. Responsible forplanning, developing, implementing and evaluating the quality of property’srooms. The Director directs and controls the activities of the Front office, Club,Housekeeping and Residence. Position works with direct reports to develop andimplement departmental strategies and ensures implementation of the brandservice strategy and brand initiatives. The position ensures Rooms operationsmeet the brand’s standards, targets customer needs, ensures employeesatisfaction, focuses on growing revenues and maximizes the financialperformance of the department. Develops and implements property-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and employees and provides a return oninvestment to the owner and company. KeyFunctions Directly supervises the Department Heads inthe departments named above. Ensures thorough communications and follow-up onany problems, guest or employee requests or special requirements, and on hotelinitiatives. Interviews and trains the staff. Conducts Performance Evaluationsand disciplines staff when needed. Reviews and monitors schedules of staff inall departments in the Rooms Division. Monitors their activities to assure thatstandards are being met, staff is being supported and guest needs are beingmet. Routinely inspects all areas of responsibility in the Rooms Division. Resolves customer complaints from all areasof the hotel, handling all guest interactions with the highest level ofhospitality and professionalism, accommodating special requests wheneverpossible. Will resolve complaints in person, by phone or through writtenmessage. Develops relationships with return guests, group contacts and otherguests in order to provide personalized service. Assures that financial goals of thedivision and the hotel are being met. Monitors and controls labor expense, andother divisional expenses such as supplies and equipment. Works closely with Reservations,Sales and the Front Office to maximize rate, occupancy and total revenue.Assists in preparing business forecasts. Prepares Annual Budget for thedivision. Your role will be to ensure that the “GoldStandards” of The Ritz-Carlton are delivered graciously and thoughtfully everyday. The Gold Standards are the foundation of The Ritz-Carlton and are whatguides us each day to be better than the next. It is this foundation and ourbelief that our culture drives success by which The Ritz Carlton has earned thereputation as a global brand leader in luxury hospitality. As part of our team,you will learn and exemplify the Gold Standards, such as our Employee Promise,Credo and our Service Values. And our promise to you is that we offer thechance to be proud of the work you do and who you work with. Educationand Experience High Diploma or Degree holder inHospitality Management. Minimum 10 years’ relevant workingexperience in a sizeable luxury hotel with at least 3 years in similar capacity. Passion for customer service; clear focuson the customer needs and trends in order to meet customer satisfaction; andcreativity and flair to exceed customer expectation. Proven record in managing hotel projects;good knowledge of financial statement and experience in budgeting. Excellent leadership skills and mastery indelegating multiple tasks. Demonstrate the highest level ofhospitality and professionalism with guest-oriented and service-minded. Proactive, well-organized, detail-mindedwith excellent communication and interpersonal skills and can workindependently under pressure. Excellent command of English, Chinese andCantonese would be a plus, and hands-on experience in MS Office applications. Skills& Abilities Hospitality Management: Understanding theprinciples of hospitality management, including guest service, front officeoperations, housekeeping and Residence. Business Acumen: Knowledge of businessoperations, including budgeting, forecasting, revenue management, and financialreporting. Technology: Proficiency in hotel managementsoftware systems. Leadership and Team Management: Ability tolead, motivate, and manage a diverse team, fostering a positive workenvironment and promoting professional growth. Customer Service Excellence: Exceptionalskills in managing guest experiences, handling complaints, and ensuring guestsatisfaction. Communication: Strong verbal and writtencommunication skills, capable of effective interaction with guests, staff, andexternal stakeholders. Problem-Solving: Proficiency in identifyingproblems, analyzing potential solutions, and making decisive, effectivedecisions. Organizational Skills: Aptitude formanaging multiple tasks and priorities, scheduling, and ensuring smoothoperations across different departments. Attention to Detail: A keen eye for detail,ensuring all aspects of room and facility presentations meet or exceedhospitality standards. Adaptability: The ability to adapt tochanging situations, guest needs, and industry trends, often with a proactiveapproach to innovation and improvement. Marriott International is an equalopportunity employer. We believe in hiring a diverse workforce and sustainingan inclusive, people-first culture. We are committed to non-discrimination onany protected basis, such as disability and veteran status, or any other basiscovered under applicable law. At more than 100 award-winning propertiesworldwide, The Ritz-Carlton Ladies and Gentlemen create experiences soexceptional that long after a guest stays with us, the experience stays withthem. Attracting the world’s top hospitality professionals who curate lifelongmemories, we believe that everyone succeeds when they are empowered to becreative, thoughtful and compassionate. Every day, we set the standard for rare andspecial luxury service the world over and pride ourselves on deliveringexcellence in the care and comfort of our guests. In joining The Ritz-Carlton, you join aportfolio of brands with Marriott International. Be where you can do your bestwork, begin your purpose, belong to an amazing global team, and become the bestversion of you.

【岗位职责】 一、全面负责国际五星酒店的筹开工作，包含： 1、筹划阶段：参与可行性研究、方案设计、施工设计，从酒店经营管理角度提供专业意见； 2、筹建阶段：参与酒店基建、设备安装、装修、验收； 3、筹备阶段：全面负责运营团队组建、运营证照资质办理、物资采购、前期营销工作开展、各项运营体系建立。 二、代表业主方参与酒店的运营管理，协调酒店管理方与业主方的利益关系，确保业主方的合法权益得到体现。 【任职要求】 1、45岁以下，本科以上学历； 2、具有3年以上品牌酒店总经理工作经验、业主代表工作经历； 3、具有2个以上酒店项目的全流程筹建经历； 4、有较强的沟通、计划、综合判断及团队管理能力； 5、具备较好的英语听说读写能力。

We are currently looking for a Director of Sales and Marketing: As a Director of Sales and Marketing, we relyon you to: Oversees the day-to-day sales efforts and is responsible for the overall positioning of the hotel, brand communications and the development of customers for the entire hotel operations including but not limited to Rooms, Events, F&B outlets and Spa. Be responsible for all the hotel Marketing functions, maximizing total hotel revenue market share, and optimization of profit retunes, as well as maintaining a relationship and close coordination between the hotel Marketing Division and Shangri-La International Hotels and Resorts Corporate Marketing team. Establishes and implements training programs to improve performance and effectiveness of Marketing personnel as guided by SLIM; creates a working relationship that emphasizes a high degree of professionalism and openness of inter-department communications and understanding. Personally handles key accounts in each of the hotel’s major contributing market segments. Assists the members of the Sales team and other departments in securing business for all revenue generating centers. Hires qualified candidates for the Marketing division and ensures an efficient and effective organizational structure. Directs and coordinates the activities of the sales, event management, distribution and reservations, on-line marketing, traditional communications and public relations, to maximize generation of overall hotel revenues. Together with the Reservations Manager and Director of Events Management, Revenue Manager, Marketing Services Manager and Director of Communications regularly reviews all available reports and statistics and uses them as basis for developing strategies to address current and anticipated future market conditions. Builds positive working relationships with all divisions/departments of the hotel, ensuring the understanding of Marketing programs and the wants, needs, and expectations of customers / guests. Maintains active communication with and build teamwork amongst sales, events management, on-line marketing and distribution, communications and reservations personnel so as to achieve commitment to the overall Marketing objective of the hotel, and their role in achieving them. We are looking for someone who has: Has good organizational skills Selling and Computer knowledge Communicates with fluency in English as well as the local language Has team management experience. Has experience in Hotel Sales & Marketing Mature and has good logic. Upholds professional values, ethics and integrity at all times

（一）岗位要求： 1.基本条件：45岁以下，男女不限，大学本科学历，中共党员优先；女身高165cm以上，男175cm以上，形象气质佳。 2.履历要求：具备会议中心、高星级酒店管理岗位工作不少于8年，餐饮宴会管理或市场营销背景，熟悉大型政务接待、商务接待各项管理流程，牵头统筹千人以上活动经验。 3.能力要求：熟悉国内大型会议中心经营情况，有较强的行业资源，具备较强的组织领导能力，计划与执行能力，解决冲突能力，团队带领与培养能力，市场经营和开拓能力。 4.工作能力特别突出者，可适当放宽条件。 （二）岗位职责 1.负责会议中心整体经营管理工作； 2.执行上级单位决议，制定战略目标、运营管理目标自己发展目标，完成考核期各项任务指标； 3.指导会议中心做好市场开发及拓展、价格体系制定、经营活动开发等经营工作，并监督实施； 4.组织召开各类经营、管理类会议，及时对日常存在的问题进行调整，确保各项工作顺利开展； 5.审签会议中心各类管理制度、协议合同、报告及公文材料； 6.负责会议中心安全生产管理、舆情管控及突发事件处理； 7.负责会议中心团队建设，做好人才选用育留及各项人力资源管理； 8.上级交办的其他工作。

KEY RESULT AREAS 关键领域 1. Ensures the efficient and effective management of the sales division towards the attainment of the overall company objectives and operational goals. 确保以高效及时的销售团队管理实现公司的整体目标和运营目标。 2. Develops strategies for forecasting and analysing sales needs and developing effective product responses, delivery systems and methods of measuring and evaluating results. 开发新的销售战略用以预测及分析销售需求，开发有效地产品回馈信息，传达系统，及衡量牌价结果的新方法。 3. Plans, develops and executives marketing plans to provide direction and a specific plan of action. 有效计划，发展及执行市场计划，提供指导性和具体的行动计划 4. Develops new and/or improved products to improve the competitiveness and maximise profitability; promotes marketing awareness and clearly communicates the marketing objectives to support the achievement of plans and sales goals.  开发新的/或改进产品，提高竞争力和利润最大化，提升营销意识，明确的传达营销目标，有效支持实现销售计划和目标。 5. Plans, manages and evaluates the financial operations of the sales division to ensure cost effectiveness and optimum utilization of resources. 计划，管理及评估销售部门的财务报告，确保费用的有效支出及资源的优化利用。 PERSONAL SPECIFICATION 职位要求 1. Contributes to the morale and team spirit of the companyby building and maintaining supportive and effective relationships withcolleagues and associates, instilling confidence and demonstrating “chemistry” withkey constituents. 通过建立及维护与同事的和睦关系，灌输自信的工作态度提高团队的士气及团队的合作精神。 2. Is responsible for planning,directing and evaluating all sales and marketing activities including directsales, catering sales, room sales, food & beverage sales, reservations andfor managing, in concert with corporate level staff, public relations andadvertising efforts to maximise profit potential and enhance the propertyimage. Products developed and services provided are instrumental in promotingand maintaining a true competitive advantage in the marketplace. 负责规划，指导和评估所有销售和市场营销活动，包括直接销售，餐饮销售，客房销售，预定管理，协同公司工作人员，公共关系和广告效应最大化的提升潜在利润和品牌形象，开发产品和提供新服务，促进和维护在市场中的竞争优势。   3. Ensures that all marketing, sales,advertising, reservations and public relations efforts will provide bothoptimum profit returns and increased sales; to keep management aware of theoverall marketing program so that all property activities will be integrated;to promote leadership to all associates; to ensure that all marketing goals aremet and maintained. 确保所有的营销，销售，广告，预定和公共关系方面的努力能提供利润的最佳回报，和提高销售业绩。确保管理过程中随时保持整体的销售计划与活动工作的开展保持一致，确保所有的销售目标得以实现和维护。 4. Acts within the company policies with complete authorityto delegate responsibilities within the marketing division. 确保部门的行动开展遵从公司政策及被授予的明确职权范围之内。 5. Attends regular departmental meetings. 组织参加常规部门会议。

【岗位职责】 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 7、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 8、建立，保持与广告商和公共关系组织的关系。 9、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 11、发现并组织有关赞助活动去提高酒店在市场的形象。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 12、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 13、主动承担发展，执行酒店年度公关计划和广告活动。 14、在商务总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。

·           Produce the Annual Revenue Plan, Marketing Budgets and Forecasts. ·         与执行委员会协作执行和贯彻年度收入计划，市场销售部预算以及预测。 ·           Produce Action Plan related to the Revenue Plan to ensure Revenue Plan objectives are achieved. ·         制定和监管行动计划，以确保实现收入计划的目标。 ·           Provides a professional, advisory support service to the General Manager. ·           为总经理提供专业的，咨询支持服务。 ·           Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc. ·           协调所有保持以及提高商业务的方式，这些包括广告，销售促销，个人推销，公共宣传，社区关系，特殊销售项目。 ·           Creates and implements special programmes to achieve greater productivity through: ·           设计并实施特别项目，通过如下手段取得更高的效率： ·           Increasing average rate ·           提高平均房价 ·           Increasing occupancy ·           增加入住率 ·           Increasing business volume during difficult periods ·           增加淡季的业务量 ·           Increasing local food and beverage banqueting sales ·           增加当地餐饮和宴会的销售 ·           Enhance the image of the hotel in the local community ·           提供酒店在当地社区的形象 ·           Participate as an active member of the community through associations, memberships and other trade organizations ·           以一位活跃的社区成员参加通过协会，会员制或者其他贸易的活动 ·           Review regularly activity reports of Sales and Marketing personnel to ensure targets and Sales objectives are being met ·           定期的审查销售和销售人员的活动报告，以确保达到销售目标 ·           Review regularly internal promotion pieces for visual effect and ensure they conform with brand standards  ·           定期审查内部促销产品的视觉效果，确保其符合品牌标准 ·           Organize and promote, in cooperation with the Food & Beverage Department special projects to stimulate Food & beverage sales within the community, including, but limited to, tournaments, balls, parties, gastronomic festivities, etc. ·           与餐饮部合作，组织和推广社区内餐饮销售的专项项目，包括但不限于锦标赛，舞会，聚会，美食庆典等。 ·           Interacts with individuals outside the hotel, including, but not limited to clients, Convention Bureaus, local Hotel Associations, Government Tourist offices, Airlines, Travel Agents, Tour Operators, competitors and other members of the local community. ·           与酒店外的个人互动，包括但不限于客户、会议局、当地酒店协会、政府旅游局、航空公司、旅行社、旅游经营者、竞争者和当地社区的其他成员。 ·           Investigate potential markets. ·           潜在的市场调查。 ·           Reviewing Sales Department and Front Office correspondence files. ·           回顾销售部及前厅部相关的文件。 ·           Analyzing guest history and registration card files. ·           分析客户历史及登记卡档案。 ·           Studying guest questionnaires ·           研究客人的调查问卷。 ·           Reviewing government statistics on visitors to the city. ·           检讨政府对本市游客的统计信息。 ·           Analyzing competition's sales/promotion efforts. ·           分析竞争对手的销售及促销促销方式。 ·           Studying various reference and industry publications for sales leads. ·           研究销售线索的各种参考以及行业出版物。 ·           Recommend to General Manager the kind of advertising which will be most productive for the hotel by analyzing the market effectiveness of past advertising campaigns and consulting with other Department Heads and the Advertising Agency. ·           通过分析以往广告活动的市场效果并与其它部门或者广告代理，向总理经推荐对酒店最有成效的广告类型。 ·           Procure new and repeat business for the hotel by maintaining contact with Airlines, Travel Agencies, Commercial Houses, Private Clubs and Professional Associations within the community and neighboring markets. ·           通过与航空公司、旅行社、商行、私人俱乐部和社区及周边市场内的专业协会保持联系，为酒店争取新的和重复的业务。 ·           Review regularly the Public Relations activities to ensure high awareness of the hotel in the local and national media. ·           定期审查公共关系活动，确保当地和全国媒体对酒店的高度关注。 ·           Manage the development of new products and services.  ·           管理新产品和服务的开发。 ·           Oversee the development of new marketing strategies. ·           监督新营销策略的制定。 ·           Conduct market research. ·           进行市场研究。 ·           Maintain good communication with Regional Sales and Marketing personnel and implement corporate initiatives. ·           与区域市场销售人员保持良好的沟通，并实施公司计划。 ·           Works with Human Resources on manpower planning and management needs. ·           和人力资源部一起进行人力规划和管理需求。 ·           Works with Director of Finance in the preparation and management of the Department’s budget. ·         和财务部一起进行编制和管理部门预算。

岗位职责： 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 5、具有同等职位工作经验。 任职要求： 1、具有大专或本科以上学历，具良好的英文书写及沟通能力。 2、12年以上国际品牌酒店工作经历及6年以上酒店市场销售部工作经验。 3、熟悉及精通营销策略、品牌及推广、绩效管理、客户开发、PR、渠道管理等，具有优秀的专业能力及良好的团队管理能力。 4、熟悉酒店各产品情况，掌握市场动态和客户需求，精通酒店竞争手段、价格杠杆、收益管理，根据掌握的数据和信息，快速制订策略以满足酒店目标。 5、形象气质俱佳，具有较好的社交及协调能力。

Specific Job Knowledge,Skill and Ability工作技能技巧要求： 1.Fluent in written and spoken English. 英文书写及口语流利。 2.Preferred Commerce Degree in Accounting and Management. 会计和管理方面的学位。 3.Previous experience in a managerial operational accounting role. 有财务管理经验。 4.Good relationship with the local bank and government agencies. 与本地银行及政府机关保持良好关系。 5.Thorough knowledge of federal,state and local laws. 熟悉国家及本地法律。 6.Must possess basic computational ability. 基本掌握计算机技能。 7.Ability to lead,to provide guidance and to develop team member. 具有领导，指导和发展员工的能力。 8.Ability to train,motivate,evaluate,mentor and direct associates and managers to meet desired ends. 具有培训、激励、评估、指导员工及经理的能力，以达到预订目标。 9.Ability to manage by example. 具有以身作则的能力。 Required Qualifications必要的资历要求： 1.University Preferred Commerce Degree in Accounting and Management. 大学会计和管理方面的学位。 2.Previous experience in a managerial operational accounting role. 有财务管理经验。 3.At least 5 years of working experience as Assistant Financial Controller or higher in the hospitality industry, 财务总监有足够的教育背景,作为财务副总监或服务行业更高职位至少5年的工作经验。

有没有信心领导具备出色素质的餐饮团队？我们正在招聘餐饮总监，领导我们的餐饮部门。留下良好印象，自始至终地为宾客提供真正令人难忘的体验。 日常工作内容： 员工团队 •指导日常行动，计划和分配工作，确保您始终拥有人数合适的员工团队 •通过辅导和提供反馈培养团队并提高绩效，为员工制定绩效和发展目标，表彰表现优异的员工 •为员工提供培训，确保他们的服务符合相关规定和我们期望的标准 •为团队的发展创造一个良好的工作环境；紧密团结各部门，培养“一个团队”的意识 •与其他部门保持日常的沟通与协调，从而提高团队工作效率和服务质量 宾客体验 •确保所有餐饮设备都能正常工作并定期清洁 •确保包括宴会、会议场所在内的所有餐饮设施干净整洁，并根据预期业务量储备适当的库存若有任何维修需求，应立即通知工程部 •制定并达成质量目标与宾客满意度目标。在宾客提出要求和投诉时提供帮助，确保维持高水平的宾客满意度 •以宾客的角度分析他们的需求，识别并满足宾客的期望，建立宾客忠诚度 •定期与宾客沟通，确保他们的期望得到满足 企业责任 •管理酒店的餐饮市场营销计划；参与并维护整个系统内的各种餐饮市场营销计划和促销活动 •洞悉市场，关注竞争对手的活动和行业创新与行政主厨一起审查并核准菜单设计与构思 •确保食物和饮品的安全以及安全储存，始终保持库存充足，并尽量减少浪费 •处理食物和饮品的库存盘点决定所有食品、酒水、物资和设备的最大及最小库存量 •其他临时职责——需要全员出动完成任务的特殊时刻 •有时可能要充当值班经理的角色 财务回报 •协助准备酒店年度预算，并设定部门目标 •监控预算并控制费用，重点监督食品、酒水与人力成本 •与商务业绩部合作，发现提升营收的各种营销机会 •推出促销活动，为宾客带来各种超值的出色就餐体验 •确保安全处理信贷与财务交易 权责划分 这是大型豪华酒店或度假酒店餐饮部的最高职位，负责监管多处大型用餐场所、厨房及宴会与会议设施内的全体工作人员。监管多位经理和主管。 我们对您的要求： •具有酒店管理、烹饪或相关专业学士及以上学历或同等学历 •4年以上相关工作经验，包括管理经验 •必须熟练掌握当地语言 •必须持有本地政府部门要求的证书或资格证 我们发自内心地关怀他人，每天践行我们“时刻展示真正的待客之道”的承诺。这是IHG®旗下所有酒店的全体员工团结一心的源动力。 每一个IHG®酒店品牌均以自己的方式展示真正的待客之道；真正待客之道的关键是所有具体和核心的服务技能。 ·诚挚态度 (True Attitude)：关心宾客，希望给宾客留下良好的印象并建立真挚的情感联系 ·充满自信 (True Confidence)：具备履行本职工作所需的知识与技能，并赢得宾客的信任，让他们相信您可在其入住期间提供帮助和支持 ·用心倾听 (True Listening)：重视宾客表达的观点，留意到通常被忽视的身体语言并了解宾客的愿望与需求 ·积极响应 (True Responsiveness)：及时周到地满足宾客的需求 您的工作职责远远不止这里列出的内容，核心可以归结为打造卓越体验、做正确之事和理解他人。

【岗位职责】 1、在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。 2、提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势，协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案，不断开拓市场。 7、提高酒店的管理水平、服务质量。 【岗位要求】 1 本科以上学历，旅游、酒店管理专业为佳。 2 从事酒店工作10年以上，具有8年以上酒店前厅，餐饮，客房等岗位管理经验，有酒店筹建、开业经验优先。 3 熟悉酒店各营业部门的服务及管理流程，善于成本控制。 4 具有良好的协调沟通、管理和团队建设能力,事业心强。