（一）岗位职责： 1、根据公司经营战略，协助公司高层领导制定公司发展战略规划并负责组织、规划公司人力资源的整体发展，制订与集团公司经营战略相匹配的人力资源政策，实施公司日常运营及管理； 2、定期向领导提供公司有关人力资源战略、组织建设等方面的专项建议，为重大决策提供人力资源信息支持； 3、建立并完善人力资源管理体系，研究、设计人力资源管理模式（包含招聘、培训、绩效、薪酬及人才梯队、组织发展等体系的全面建设），制定和完善人力资源管理制度； 4、根据公司发展战略及业务导向，领导营造良好的企业文化氛围，塑造和强化公司价值观，推进公司企业文化建设，不断提高组织和团队的战斗力。 5、完成公司交办的其他工作。 （二）任职要求： 1、本科及以上，人力资源，经济学，心理学，管理学等相关专业; 2、5年以上人力资源管理经验且负责过HR全盘整体工作; 3、具备扎实的人力资源专业知识，了解公司人力资源管理的主要模块; 4、具备出色的组织、计划、沟通协调能力；具有敏锐的洞察力和较强的决策力； 5、具有高度的工作热情，做事有激情和想法，对人力资源管理具有独到见解。

This position is applicable to the following hotels 该职位适用于以下酒店： Operation Hotel 营运酒店 Banyan Tree Jiuzhaigou 九寨沟悦榕庄 Pre-opening Hotel 筹备酒店 Dhawa Beihai Weizhoudao 北海涠洲岛悦苑酒店  Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标，发展与控制服务和产品交付中的业绩，客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训，确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告，视情况而定（每日，每周或者一个时期的结束）。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况，并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念，并向其执行上级提出适当的建议和意见。

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded Lead in all key property issues including capital projects, customer service, and refurbishment Ensure all decisions are made in the best interest of the hotels and Hilton Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property Provide effective leadership to hotel team members Lead in all aspects of business planning Comply with and exceed Hilton Brand Service Standards Ensure costs are controlled and revenue opportunities are effectively sourced and delivered Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton Hold regular briefings and communication meetings with the HOD team Respond to audits to ensure continual improvement is achieved What are we looking for? A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Experience as General Manager within a similar quality hotel Degree or diploma in Hotel Management or equivalent Possesss strong commercial acumen, with experience in increasing profitability Experience managing budgets, revenue proposals, and forecasting results in a similar sized property Excellent leadership skills Exceptional communication skills In-depth knowledge of the hotel/leisure/service sector What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

一、岗位职责： 1.根据公司战略目标及品牌定位，全面统筹管理集团运营管理中心； 2.推进及组织协调公司重大运营计划、及时跟进经营情况并做出相应的部署与调整； 3.按照公司年度/季度/月度战略指标及时做好下辖各部门/团队的指标分解及任务分工，以确保公司营业额及利润指标的按时达成； 4.把控各项经营指标，指导各项目营运工作，不断提高顾客满意度； 5.不断优化公司现有运营体系，包括但不限于运营制度、流程优化、食品安全体系、出品标准体系优化等； 6.及时把控餐饮行业市场风向并作出相应的市场分析与预测，为公司战略决策提供依据； 7.维护好重点/优质客户关系，提升续签率； 8.统筹团队建设，做好人才梯队的建设及高潜人才培养。 二、任职要求： 1.全日制本科及以上学历； 2.具有5年以上现代连锁餐饮企业中高层运营管理经验，具有麦肯系高管任职经验或国内1000人以上餐饮连锁高管任职经验者优先； 3.熟悉现代大型连锁餐饮企业运营管理模式，能够统筹建立并完善餐饮标准化营运体系； 4.对行业发展及企业经营数据具有高度敏感性，能够高效地进行经营数据分析； 5.沟通协调能力强，擅于与政府机关、企事业单位打交道； 6.优秀的领导力、卓越的执行力、良好的应变力。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!