提供行政管理上的支持,并确保适用于行政管理功能的各项酒店制度、标准、程序的贯彻执行。
Provides administrative support and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
准备会议所需的相关材料,包括:每日营运会议、行政委员会会议、部门会议和其他会议。
Prepares the relevant materials for all meetings: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
打印、归档和保存所有与部门有关的机密资料。
Types, files, and upkeeps of all confidential matters related to the department.
确保所有文档的及时更新。
Ensures all files are kept up-to-date at all times.
确保遵循与财务记账,资金处理及营业执照相关的酒店、公司及当地的政策与法规等,及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.