此岗位因业务需要会被安排在上海、深圳、北京不同城市可能 Snapshot of Your Role The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience. The great things you will be expected to do: General Expectation - Designs, manages and owns the overall experience, not just the offerings - Sets an expectation of hospitality that is friendly and engaging - Has a Passion for quality food preparation and taste. - Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner - Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management - Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training - Promotes a culture of Food and Workplace Safety - Treats everyone with professionalism, care and respect - Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation - Excellent English communication skills both written and verbal - A proven track record of leadership - General culinary knowledge of basic kitchen practices, protocols and procedures - Proven coaching and teaching skills with peers, individuals, and teams - Passion for food trends, hospitality, innovation and creative experiences - Marketing and events experience a plus - Manages time effectively and prioritizes tasks to meet deadlines - Creates a culture of food and workplace safety - Proven coaching and teaching skills with peers, individuals, and teams - Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy - Ability to effectively communicate, motivate and interact with all levels within the organization - Demonstrates good judgment and decision making skills - Maintain a positive attitude under pressure and motivate team - Ability to maintain confidentiality - Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint - Ability to work independently and in a team - Ability to work in a fast paced, changing environment Key Skills & Qualifications Education & Qualification - BA or higher degree in hospitality management(or equivalent) Work Experience - Has a minimum of 5 years food service multi-unit supervision experience Leadership Behaviors - Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. - Openly share and co-create – Delegates tasks to develop others. - Passion for Quality – Takes personal responsibility for correcting customer service problems. - Consistently sets demanding performance expectations and sets priorities to maximize benefits. - Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. - Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. - Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. - Taking the responsible approach to business.

The Four Seasons Hotel Hangzhou at West Lake is looking for Assistant Director of Finance who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: -Commitment to supportive teamwork and open communication -Responsibility for ongoing enhancement of their skills and performance -Recognition of personal accountability for their own actions and the outcomes of those actions -An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company -Plan, organize, direct and control the work of employees in the Banquet while ensuring exceptional service and attention to guests SUMMARY 岗位概述 To assist the Director of Finance in the administration of all financial aspects of the hotel's operation. To ensure that all local and corporate policies and procedures are observed, andto supervise the day-to-day operation of the Accounting office. ESSENTIAL FUNCTIONS核心职责 People Functions  -Maintain harmonious and professional relationship with all departments and Home Office. -Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. -Plan, organize, lead and control different projects and activities within the finance team. -Identify coaching moments and ensure that those moments become opportunities of learning and development for the Finance team. -Establish a rapport with the Finance team and other divisions within the hotel. -Have a global working perspective and excellent communication skills – written and verbal -Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed. -Have the ability to supervise the day-to-day duties of the Finance team and assist as necessary. -Hold monthly department meetings with Accounting Staff to ensure communication and address any issues that are affecting the team. -Participate in and develop staff training programs in order to minimize staff turnover and maintain high morale.  Particular emphasis should be given to those individuals qualifying for future advancement. -Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities. -Meet with the Director of Finance on a regular basis to communicate all accounting activities and results of the Accounting office meeting or any other related issues. -Actively network within the community to attract potential candidates for recruitment purposes. -Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) with Accounting staff as required. -Conduct self in a professional manner at all times. Product Functions -Thoroughly understand and possess a working knowledge of the Accounting & Finance Manual -Excellent understanding of Month-End Process including, but not limited to, preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals. -Great attention to detail along with a continuous innovation of daily working of the Finance team under the direction of the Director of Finance. -Coordinate, observe and prepare all operating equipment and supply inventories in accordance with corporate policies and as directed by the Director of Finance. -Prepare Daily Cash Position report and maintain the highest level of investment of excess funds in accordance with corporate guidelines as prescribed in the Accounting & Finance Manual. -Assist the Director of Finance in preparation of all budgets and forecasts. -Excellent understanding of the current Edition of USALI. -Prepare or oversee the preparation of all local, state and federal tax returns and other reporting (including 80-20 rule reporting) on a timely basis. -Ensure rent expense is calculated accurately per the terms of the Management Agreement, Leasehold Agreement or Easement Agreement and that payments are made or the outstanding liability for the rent accrual exists and is accurate. -Ensure the outstanding liability for all revenue/profit related fees (i.e. Management Fees, Incentive Fees, Marketing Fees, Advertising Fees, Royalty Fees) is accurate and complies with the respective Management Agreement(s). -Ensure electronic payments have the signatory of a member of Group B on each individual page and the initials of a member of Group A and both members of Group A and B sign the Batch Total of the payment run. -Ensure strict access controls over unused cheques to prevent improper or unauthorized use of the documents and ensure there is segregation of duties in place to safeguard the writing and voiding of negotiable bank cheques. -Ensure accurate exchange rates in Financial Reporting are applied to the local currency (where applicable) and valued in the currency stipulated in the Management Agreement. -Ensure post-departure credit card credit allowances are performed only by accounting and all such allowances are reviewed and signed per the SR-5 by Director of Finance or Assistant Director of Finance and all “Unmatched -Credits” reports provided by credit card processing company are reviewed/scrutinized by DOF monthly and retained by the Director of Finance. -Approve all journal entries with supporting documentation (as appropriate) and ensure all non-standard, non-recurring entries are countersigned by Director of Finance. -Ensure the system is set up to prevent month end closing without all journal entries being posted, updated or otherwise entered into the General Ledger. -Ensure that monthly reconciliations for all balance sheet accounts are prepared and all bank reconciliations are countersigned by Director of Finance on a monthly and on a quarterly basis; Director of Finance approves all reconciliations paying special attention to reconciling items. -Coordinate and facilitate external and internal audits. -As required, have a working knowledge of residential (or other entity) accounting procedures and how it affects the hotel’s financials. -Continuously strive for improvement of processes and efficiency. Profit Functions -Monitor and control expenses of the hotel paying special attention to the daily reporting done by the auditor of the hotel and addressing issues that not only have material effect, but also effect the guest experience. -Ensure that House Funds and Floats Counts are up to date and limit any kind of exposure that would affect the profitability. -Assist the Director of Finance in Forecasting/Budgeting -Ensure gains/losses on the sale/disposal of fixed assets are properly disclosed and recorded on the Statement of Changes in financial position (SR-25 where applicable) and on the P&L statement. -For locations that maintain full balance sheets including fixed assets, ensure accumulated depreciation accounts are accurate and properly recorded. Preferred Skills & Qualifications: -Proficient in Mandarin and English communication -Thorough knowledge of all jobs in the Accounting area -Strong Mathematical and Analytical skills -Proficient computer use and report generating skills -Commit to follow all local and corporate policies and procedures -Similar working environment is preferred Join us and Enjoy… -An opportunity to build a life-long career with global potential and a real sense of pride in work well done -Best-in-industry training -Complimentary stays at Four Seasons properties (based on availability) with discounted meals -Incentive bonus/ competitive salaries -Employee service awards -Annual employee party/ social and sporting events  

【岗位职责】 Participatein the development and implementation of business strategies for the hotelwhich are aligned with Radisson’s overallmission, vision values and strategies. Develop andimplement strategies for achieving individual sales goals 参与开发完成酒店的商业策略并与丽笙集团的总体使命、视觉价值、开发策略以及实现个人销售目标相一致     Achievemarket share and revenue goals by working with the Director of Sales onindividual and team goals within assigned market segments在细分的市场下与销售总监就个人和团队的目标进行合作实现市场份额和收入的目标 §  Implementssales policies and procedures of the hotel and Radisson Group. 执行集团和酒店的销售政策和流程 §  Recommendscontracted room rate structure including but not limited to corporate rates,wholesale rates, long stay rates, group rates, etc. ensuring maximum revenuegeneration. 使房间价格体系有优势，包括但不限于公司房价、批发房价、长住价格、公司团队价等，确   保最大限度创造收入 § With the guidance from the DOSM, establishesposition description, specifications and performance standards (PDR) for allsales personnel within Radisson Group guidelines 在DOSM的指导下，按照丽笙集团规范为销售人员建立职位描述、规范和绩效标准 §  Prepareproposals and contracts that are geared to maximize profit while satisfyingclient needs 准备提案和合同，最大限度地提高利润，满足客户的需要 §   Develop dataand recommend programs to meet clients' needs 发展数据和建议方案，以满足客户的需求 §  Contactin-house customers to retain and grow existing business, repeat bookings orreferrals to other Radisson Hotels 接触内部客户保留和发展现有业务，重复预订或转介到其他丽笙集团酒店 §  Reviewindividual and team goals on a weekly basis; recommend and take appropriateactions to achieve objectives in key result areas 回顾个人和团队每周目标；建议并采取适当的行动来实现目标的关键结果领域 §  Ensure allmaterials used are in accordance with brand standards 确保所有材料和品牌标准 Maintainproper flow of information to sales team, review sales work file of assignedaccounts保持适当的信息给销售团队，对特定账户的销售工作文件进行回顾 §  Providescontinuous training for the sales team thereby creating a learningenvironment/culture. 为销售团队提供持续的培训，从而创造一个学习环境/文化 §  Communicateclients' requests to all departments in an effective and timely manner 将客户要求有效及时地传达给各部门 §  Insuremaximum occupancy on a daily basis by performing follow-ups on progress ofgroups booked with events services team 跟进团队预定的进程确保每天基础上的最大入住率 §  Assist withthe completion of monthly booking report(s) 协助完成每月的订单报告 §  Prepare reportsas necessary to improve management decision making and critical evaluation ofwork activities 准备必要的报告提高管理决策和工作活动的批判性评价 Create100% guest satisfaction by providing the Yes I Can! Experience throughperformance that demonstrates the standards of genuinehospitality and exceeding guest expectations“是的，我行”的服务态度创造客人100%满意度。真诚接待并超越客人的期望 §  Givepersonal attention, takes personal responsibility and use teamwork whenproviding guest service 关注，承担个人责任和使用团队合作为提供客人服务 §  Listen,apologize with empathy, find a solution and follow through when resolving guestproblems 倾听，道歉，找到解决方法并跟进解决结果 §  Provide YesI Can! genuine hospitality and teamwork on an ongoing basis 保持“是的，我行”的服务态度。在这个基础上真诚接待并发挥团队精神 §  Assume theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction 当客人不满意时，承担责任并使用判断力提供适当方法保持100%的客人满意度 §  Performother duties required to provide the service brand behavior and genuinehospitality 执行其他职责要求保证服务品牌 【岗位要求】 1、学历要求：市场营销或相关专业本科及以上学历； 2、工作经验及年限：十年以上杭州区域国际及国内品牌酒店工作经验，五年以上同岗位或相似岗位工作经历； 3、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系； 4、通用技能（计算机/语言等）熟练使用办公软件，有较强的文字功底； 5、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力。

岗位职责：有海底捞、西贝等同类型餐饮经验工作者优先。 1.承担所负责门店的日常食品安全辅导和检查工作，及时提交食安辅导报告。 2.督促和协助门店及时完成检查不符合项的整改。 3.跟踪和优化所负责门店的食品安全现场培训工作，评估培训系统的实施效果，督促门店提高培训参与率和考核通过率。 4.协助门店收集各类供应商资质、外检报告等索证索票工作。 5.负责将门店存在的食品安全相关问题反馈到食安部。 6.新店开业及老店更新的五常物料的申购和准备，保证门店日常需求。 7.对门店共性问题进行分析和调研，提出解决方案，并推动和督促执行。 任职要求： 1.3年以上餐饮食品安全工作经验 2.良好的沟通能力、协调能力和分析能力，严谨细致，务实踏实 3.具备相关食品安全知识，能识别和判断现场食品安全风险点。 4.熟悉食品安全管理知识，有参加过IS09000或IS022000或HACCP食品安全体系标准等体系的培训，具有食安管理理念； 5.熟悉食品安全法、餐饮行业标准法规及其他相关法律法规。

【岗位职责】 1、负责集团内部采买及招投标相关工作，包括月度采购计划提报及跟踪，成本管控等。 2、进行市场调研，开拓采购渠道，选择有质量、品质以及合理价格的供应商。 3、采购相关制度制定、落实和监督等工作。 4、采购物资验收结算相关工作。 5、定期开展成员酒店业务巡查并赋能成员酒店采购工作顺利开展。 6、发展和培养采购骨干成员，定期开展相关业务培训。 7、完成领导安排的其它工作。 【岗位要求】 1、本科及以上学历，酒管公司同岗位工作经验2年以上。 2、身体健康，工作认真、细致、有责任心。 3、良好的组织、沟通、协调能力及过硬的业务技能。 4、熟悉酒店采购物资及制度标准，优秀的执行力和采购流程整体把控力。

岗位职责： 1. 管理日常财务核算、报表编制、预算编报工作；收集整理相关资料，为财务分析、内外部审计提供详实的数据支持；审核月度用款计划；对成员酒店进行业务指导、监督审核和业务巡查。 2. 在酒管集团财务总监的领导和监督下，对业主公司和业主代表负责并开展相关工作；协助财务管理制度的拟定、完善、实施工作。 3. 协助编制财务战略、年度全面预算，并负责监督和反馈财务预算的执行情况。 4. 对酒店内部控制、会计核算、财务收支及其他有关的各项经济活动的审计，以及离任审计等工作。 5. 协助制定酒店总经理年度财务绩效考核方案与细则，完成年终绩效考核工作。拟定或协助酒店财务总监或经理的绩效考核办法，并做好年度考核工作。 6.  负责检查和督促出纳人员按权责发生制及时处理账务工作，做到日清月结。 7. 负责审核经济业务的合法合规性，以及会计凭证的真实性、及时性和准确性。 8.  负责各类统计、财务和分析报表的编制，保证数据准确，报送及时；参与财务分析的编写工作。 9. 负责组织固定资产、低值易耗品和各类材物料等盘点工作的开展，并做好盘盈盘亏资产的后续管理。 10. 负责指导酒店操作系统的使用情况，协助解决财务系统应用过程中所遇到的问题。 11. 根据具体工作安排需要，做好新开酒店财务开业支持与辅导工作，协助组织并开展酒店财务主管级以上管理人员的业务培训。 12. 负责指导和监督酒店的会计核算、成本控制等工作。   岗位要求： 1. 财务相关专业，本科及以上学历，拥有中级会计师证。 2. 至少五年以上酒店行业财务管理经验，有业主财务代表经验优先。 3. 有较强的事业心和责任感，热爱本岗位工作，有良好的职业道德；具备本岗位较强的知识水平和专业技能，及分析能力、组织协调能力、执行能力等； 4. 能遵守企业制度，较好地完成领导安排的工作任务。

岗位职责 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 7、院校拓展及院校资源维护。 8、配合集团总部人力条线下发的规章制度和指示并开展工作。 9、完成领导及集团总部人力条线安排的其它工作。 岗位要求 1、本科以上学历，有相同岗位工作经验3年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备英语听说读写能力。具备一定的院校资源。 5、管理类专业，接受过系统的人力资源管理理论培训。

一、招聘条件： 1.拥护中国共产党的领导，有较强事业心和责任感，热爱本职工作，遵纪守法，具有良好的职业道德素质。 2.未受过党（团）纪、政务处分，无违法犯罪记录。 3.具有适应岗位要求的身体条件。 4.三级专业目录：土木类、土木工程类、建筑类、管理科学与工程类、环境科学与工程类、风景园林学类、林学类、林业类。 5.年龄40周岁及以下，本科及以上学历。 6.具有3年及以上相关工作经验。 7.持有二级建造师及以上执业资格或助理工程师及以上职称优先。 二、其他要求： 1.熟悉掌握房建各类系统（结构、建筑、市政雨污废排水等）设备的调试、运行、维保；至少1个市政景观工程项目从业经验。 2.熟悉市政工程施工方面的专业知识和技术，具有项目绿化养护管理、市政工程、土建装饰工程管理能力。 3.具有较强的问题解决能力和判断力，较强的责任心，基建工程管理能力、较强的团队协作能力。 4.具有独立负责园林绿化工程项目管理能力及相关工作经验。 5.因该岗位工作强度大、多数时间于现场工作，建议男性。 6.有酒店、场馆的景观市政运营管理经验的优先。 备注：该岗位由第三方人力资源公司劳务派遣方式到世界旅游博览馆项目工作。

一、招聘条件： 1.拥护中国共产党的领导，有较强事业心和责任感，热爱本职工作，遵纪守法，具有良好的职业道德素质。 2.未受过党（团）纪、政务处分，无违法犯罪记录。 3.具有适应岗位要求的身体条件。 4.三级专业目录：食品科学与工程类、公共卫生与预防医学类、管理科学与工程类、公共管理类、职业技术教育类、生物科学类、安全科学与工程类。 5.年龄35周岁及以下，本科及以上学历。 6.具有连续1年及以上食品行业相关工作经验。 7.持有C1及以上食品安全管理员及以上资格证书优先。 二、其他要求： 1.有较强的适应能力、沟通能力,工作严谨、有责任心和上进心，主观能动性强。 2.有餐饮或食品行业相关品控经验，认同企业文化及发展方向。 备注：该岗位由第三方人力资源公司劳务派遣方式到世界旅游博览馆项目工作。