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  • 上海-虹口区 | 8年以上 | 本科 | 提供吃

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    • 五险一金
    • 带薪年假
    • 管理规范
    • 领导好
    • 人性化管理
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 09-26
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    监督和指导销售和市场活动的各个方面。 职责包括监督促销策略和营销计划的规划和发展;监督并协助销售和市场计划的制定和实施;管理销售和市场团队,并报告计划的有效性。 积极与区域销售和集团办公室进行直接和日常的互动。
  • 全国 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    国际高端酒店/5星级 | 2000人以上
    发布于 09-24
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    This position is applicable to the following hotels 该职位适用于以下酒店: Operation Hotel 营运酒店 Banyan Tree Jiuzhaigou 九寨沟悦榕庄 Pre-opening Hotels 筹备酒店 Dhawa Beihai Weizhoudao 北海涠洲岛悦苑酒店  Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训,确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。
  • 上海 | 3年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 节日礼物
    • 岗位晋升
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 09-25
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    【岗位职责】 1、制定和实施房务部的运行计划、预算计划。 2、优化房务部的管理体系。下达房务部的运行管理目标、 3、全面控制部门的管理费用、固定费用和变动费用,节约开支。 4、定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。 5、对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6、 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。 【岗位要求】 1、5年以上房务部工作经验,星级酒店所属区域管理经验,2年以上同等职务经验。 2、形象气质良好。 3、至少部门经理以上职务参与过一家X星以上酒店的全程筹备经验,具备筹备开业经验。 4、了解熟悉客人的消费心理关注客户需求。 5、全面负责房务部的运营、管理及使客房利益最大化。 6、具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。
  • 上海 | 3年以上 | 本科 | 提供食宿

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    • 技能培训
    • 岗位晋升
    • 班次津贴
    • 带薪年假
    • 免费食宿
    • 工会福利
    • 管理规范
    • 绩效奖金
    • 五险一金
    • 团建活动
    国际高端酒店/5星级 | 500-999人
    发布于 09-25
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    We are currently looking for a Director of Sales & Marketing to join our Sales & Marketing team. As a Director of Sales & Marketing, we rely on you to * Analyze and study market trends and set targets accordingly * To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge * Examine monthly reports and sales forecast reports to analyze current and potential marketing trends. Meanwhile coordinate various activities to increase revenue and market share, and monitor progress to ensure performance meets or exceeds established revenue plans * To manage all sales strategy, tactics, and action implementations in order to create a strong and disciplined sales team who achieve their sales goals * Train and motivate employees of sales and marketing department to achieve hotel revenue targets. Ensure everyone have access to the necessary information, market data, various tools and equipment to fulfill their job responsibilities * Establish and maintain contact with key customers and external stakeholders to increase business volume, including room sales, catering sales, and banquet services Supervise various marketing activities and maintain hotel image * To work closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests * To make sure Sales associates work in a supportive and flexible manner with other departments We are looking for someone who: * Has a passion for Sales and Marketing * At least 3 years similar working experience in international hotel brand * Excellent administration skills, interpersonal skills and problem solving skills * Proficiency in English, in both oral and written * Strong team spirit and communication skills * Able to engage in a friendly and professional manner with business partners and customers
  • 上海-奉贤区 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 包吃包住
    • 技能培训
    • 管理规范
    • 人性化管理
    • 岗位晋升
    • 双人间宿舍
    • 10分钟通勤
    国际高端酒店/5星级 | 100-499人
    发布于 09-26
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    岗位要求: 具有餐饮运营经验背景。
  • 副总经理

    3.5万-4万
    上海-浦东新区 | 10年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 免费工作餐
    • 带薪病假
    • 工会福利
    国内高端酒店/5星级 | 100-499人
    发布于 09-25
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    岗位职责: 1、协助总经理管理酒店的运营工作。 2、协助总经理制定酒店经营方针、管理目标,完成上级集团下达的经济指标。 3、协助总经理制定规章制度和服务操作规范,规定各级员工的职责并监督执行。 4、协助总经理建立健全酒店组织架构,使之合理化、效率化,协调各部门及下属之间的关系,创造一个高效率运行的工作体系。 5、协助总经理带领全体员工努力工作,完成酒店所确定的各项目标。 6、公司安排的其他工作。 任职要求: 1、中共党员; 2、本科及以上相关管理专业学历; 3、有酒店业务部门管理经验; 4、熟悉酒店经营和管理业务,熟知酒店日常运行标准和服务规范; 5、具有敏锐的洞察力,优秀的分析、判断决定能力、组织协调能力和执行能力; 6、具有良好的敬业精神和责任心。
  • 上海 | 8年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    国际高端酒店/5星级 | 2000人以上
    发布于 09-23
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    Role Purpose Manage and implement IHG well knowing Ambassador program and IHG One rewards program in Greater China.   Key Accountabilities •    Collaborate closely with IHG GC ops team to identify, assess, and execute the relevant loyalty plans, in collaboration with global loyalty team, regional marketing, and commercial teams to achieve loyalty winning metrics target. •    Manage internal communications with key internal stakeholders (corporate teams, hotel ops leaders)  •    Responsible for loyalty program performance, including loyalty contribution, acquisition, q-revenue, loyalty recognition •    Responsible for luxury loyalty program performance, including new ambassador member acquisition and activation. Luxury loyalty contribution…  •    Hotel engagement & relationship building •    Hotel loyalty culture building •    Manage annual budget, expenditure and phasing to constantly achieve enhanced cost effectiveness & product value   Key Skills & Experiences Education  •    Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience. Experience  •    3+ years’ experience with solid record in loyalty at a multinational company with a large brand •    Experience in loyalty marketing, program ops and delivery. •    Background and skillset to manage complex initiatives from start to finish with cross-functional teams and partners •    Extensive experience with negotiations and technical acumen to define the joint strategy for programs delivery. •    Analytic skillset Technical Skills and Knowledge •    Exceptional networking, relationship building skills •    Strong business acumen and result orientation mindset •    Working knowledge of loyalty programs, Hotel rooms function background is a plus  •    Budget planning/management  •    Strong data analysis skills  •    Fluent in English and Mandarin-Chinese in both writing and speaking. Personal Capabilities •    Demonstrated close sense of follow-up and urgency to deliver •    Demonstrated communication skills including ability to present to certain levels of the organization and influence and persuade key stakeholders. •    Team player with strong drive and willing to take a leadership role in driving initiatives, working effectively across organizations, and creating unique approaches to developing new revenue opportunities •    Commercial awareness to maximize program return •    Preferably, demonstrated success in working with a geographically-dispersed team and cross-functional teams. •    Excellent communication and interpersonal skills with ability to achieve results in a matrix environment
  • 全国 | 10年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 技能培训
    • 管理规范
    • 岗位晋升
    国内高端酒店/5星级 | 2000人以上
    发布于 09-22
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    一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针,确定酒店管理目标,领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况,制定市场拓展计划和价格体系,适时提出阶段性工作重点,并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用,负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作;在权限内负责酒店内资金调配,审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平:口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专(含)以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规,执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强,职业化规范度高,具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。
  • 上海 | 5年以上 | 本科

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    国内高端酒店/5星级 | 2000人以上
    发布于 09-20
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    工作职责: 在公司发展战略下,参与制定酒店项目的战略目标,并统筹运营项目全生命周期的战略目标分解。  1. 负责执行并落实酒店高品质运营战略,并在执行过程中对各部门各渠道实现品质策略的协调及决策; 2. 整合资源,深入酒店各项经营管理,搭建酒店类产品运营标准化系统、管理流程; 3. 通过运营标准管理系统提升品牌及价值,提升对客服务质量,积极拓展会员数量,加快品牌布局; 4. 维护好酒店资产,加强酒店资产的管理,确保酒店资产的完整性; 5. 负责定期组织对行业发展趋势、酒店运营状况和市场竞争能力的调研,结合酒店的品牌定位,反馈集团并共同研究,提出优化运营服务标准的策略和方案,确保酒店的正确经营方向; 负责搭建及管理团队,并致力于提升职业度与执行力。 岗位要求: 1. 有较强的规划、沟通协调能力,商务谈判能力,良好的系统思考分析能力,强烈的自我驱动能力; 2、 10年以上工作经验,5年以上集团品牌酒店管及团队管理经验; 3、 熟悉集团型连锁酒店运营、业务管理及集团运作模式,熟知酒店日常运行标准与服务规范; 4、 有魄力、识大体、讲格局、有拼劲; 5、 具备酒店筹备、开业工作经验优先,能接受外地出差; 6、有0-1酒店品牌/项目运作经验优先考虑。
  • 全国 | 10年以上 | 本科

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 职业发展计划
    • 员工活动
    • 免费工作餐
    • 入职培训
    国内高端酒店/5星级 | 100-499人
    发布于 09-19
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    【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算,提出更新改造和投资计划。 5、 落实酒店年度财务预算,向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 本科以上学历,相关管理专业。 2、 从事国际品牌酒店工作10年以上,具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队,事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 6、 可以使用英文作为工作语言。
  • 上海-浦东新区 | 5年以上 | 本科 | 提供食宿

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    • 技能培训
    • 管理规范
    • 人性化管理
    • 五险一金
    • 带薪年假
    • 工作在云端
    • 集团免费房
    • 提供食宿
    • 包吃包住
    • 岗位晋升
    国际高端酒店/5星级 | 500-999人
    发布于 09-19
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    岗位描述: Job Description §  确保部门活动遵循集团财务策略,恰当地完成酒店活动。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. §  保管所有帐册、日报、及酒店的其他会计资料,记载在凯悦会计及信息控制手册和相关刊物中。 Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications. §  礼貌、有效地处理所有内、外部客人的投诉和要求,跟进处理,确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  与总经理和部门负责人协调并编写与酒店活动有关的所有预算与计划,完善预算控制所有流程。 Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures. §  签批所有付款凭证和费用报销,确定其所附文件齐全,以审核和证明收到的商品和服务在质量、数量及价格方面的情况。 Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.) §  确保财会部门的每个分部门都高效运行,最大程度地利用科技。 Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology. §  与凯悦国际集团的和聘请的当地的保险代理人员一起管理凯悦和当地的保险事务。 Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents. §  帮助总经理编写各部门的政策及流程,写入酒店自己的内部政策手册内。 Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals. §  充分了解国家法规中有关税务、员工和公司关系的规定。 Is knowledgeable in statutory legislation in taxes, employee and industrial relations. §  监察财务部所有员工准时上班及出勤形象,确保员工制服穿着正确,且遵守酒店和部门的仪容标准,维持高标准的个人形象和卫生。 Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  检查并确认采购、收货、仓储及发货职能,即物料部的流程和控制都恰当。 Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions. §  审查每天的成本报告。 Examines daily costing reports. 任职资格 1、会计专业本科以上学历(非全日制不考虑),有注册会计师资格者优先; 2、5年以上财务管理工作经验,或3年以上相近管理职位经验; 3、熟悉会计、审计、税务、财务管理、会计电算化、相关法律法规; 4、熟练掌握高级财务管理软件和办公软件; 5、出色的财务分析、融资和资金管理能力; 6、良好的组织、协调能力,良好的表达能力和团队合作精神。 7、有国际旅行社财务管理经验者优先录用。
  • 上海-闵行区 | 5年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 人性化管理
    • 领导好
    综合性酒店 | 100-499人
    发布于 09-11
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    岗位职责:   中高端品牌集采体系搭建,与集团采购团队合作,搭建中高端品牌酒店的集采体系,包括并不限于:  • 建立品牌集采操作流程,定期评估并持续优化;  • 与运营及业务部门共同建立品牌集采清单,根据业务发展的需求持续更新与完善;  • 全面参与集采流程,涵盖采购意向确认、供应商筛选、招投标程序、合同签署等,确保最终选择的供应商在成本合理的前提下符合品牌及运营需求;  • 作为业务部门与集团采购团队的桥梁,协调各方关系与需求,确保集采体系的顺利运作;  • 协助建立集采系统及集采商城,定期评估集采体系,推进整个体系持续迭代,确保品牌集采效益最大化。   酒店筹开、运营采购支持,领导除集采以外酒店开业及运营所涉及的各项采购工作,包括并不限于:  • 与运营及各业务部门共同建立品牌采购品类清单,并根据业务发展及集采的推进持续更新与完善;  • 统筹酒店筹开期的采购工作,确保开业时根据采购清单各项物料能按时到货,以满足酒店开业要求;  • 制定酒店层面采购政策及流程,定期更新并督促执行;  • 完成酒店进销存系统的设置及与各系统的对接,确保酒店运营团队能顺利使用;  • 持续跟进酒店运营期的各项采购需求,以确保酒店的顺利运营。   品牌事业部层面采购体系管理,统筹品牌事业部层面采购需求的各项工作,包括并不限于:  • 根据集团采购政策,持续更新与完善品牌事业部层面的采购制度和采购流程,确保采购质量,控制采购成本,提高采购效率,建立完整与科学的采购管理体系;  • 对部门采购活动(包括产品和服务)给予专业意见,确认部门采购意向、协助拟定招标文件、筛选供应商、进行三方比价、直委、执行招投标等程序,以最终确定供应商。寻源及供应商管理:• 与供应商保持良好的联系,开辟和维护优质供货渠道;  • 定期通过对行业供货商进行专业评估及谈判来选择有能力达到品牌要求的供货商;  • 不定期通过各种渠道包括展会及行业交流会等了解市场行情和价格信息,与管理层分享。团队管理及其他:• 管理采购团队(如有),对酒店采购职能员工进行工作指导和在职培训;  • 执行其他由部门主管根据品牌及事业部业务发展需要而分配的各项工作。  任职要求:   工作经验   • 5年以上连锁酒店集团总部层面集采工作统筹管理经验,5年以上单体中高端连锁酒店运营及筹开采购工作经验; 教育背景   • 全日制大学本科或以上采购、供应链管理专业;   专业技能   • 熟悉MC、SCM、PICC等常用采购管理软件,熟练使用Word、Excel、PPT等办公软件,具备商务英语书写和基础交流能力,普通话流利;   其他知识及技能   • 熟练掌握酒店筹备期及运营期所涉及的各类固定资产、运营物资等产品的性能、特点、了解相关采购渠道及主流供应商;   • 具备较强的谈判能力和对市场的敏感度,思维开阔,能勇于接受新事务和新方法;   • 具备较强的抗压能力、良好的统筹能力、以及高效的执行力,能独立完成管理层交付的各项工作/任务;   • 具备较强的跨部门沟通和协作能力,能有效地与各业务部门及集团职能之间进行合作并推进相关工作的达成;与同事和团队之间保持良好的工作关系。   • 为人正直、对企业忠诚、严格自律、对待工作具有强烈的责任心。
  • 上海 | 8年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 09-09
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    【职位描述】 The Account Director will manage and grow high value and large potential Share of Wallet accounts for Hilton Worldwide. The role will look after these accounts on a local, (national), international & global basis where relevant. They will be required to manage one key or multiple segments, either corporate, MICE, and/or Chinese Local Accounts, etc. They will be accountable for the performance of selected accounts on a local, national and global basis, as well as team management responsibilities. They will create, execute and communicate the account strategies and plans in order to drive increased market share and demonstrate value to both internal and external customers. The Account Director is accountable for the performance of their key and strategic accounts. To do this, they need to proactively manage the relationships with customers as well as internal stakeholders such as Director of Business Development’s and Director of Sales, General Managers, Senior Stakeholders of hotels, and global account directors etc. They need to create and communicate the account strategies in order to drive increased and unfair share and is responsible for the implementation and execution of various projects that will drive this unfair share. The role holder is owner agnostic. The Account Director is also responsible for team management responsibilities. Planning Activities 20% To have acute insight of the market, able to identify market trend Develops strategies and directions for accounts in remit. Identifies and evaluates business opportunities for the company and directs accordingly. Executes strategic account development plans and supports communications of key messages internally and externally. Develops plans to implement long term goals for the business that are the basis for short term goals and annual operational planning. Develops appropriate objectives and directs their achievement. Establishes relevant procedures and processes. Accountable for the delivery of the strategy and activities of the sales function. Total account management focus where applicable. Quickly determine the segments within the accounts that provide the greater opportunities. Organizing Activities 50% Identifies resources, oversees activities and confers with key stakeholders to ensure objectives of the team and sales function are accomplished. Implements plans to ensure overall strategic direction of the account base and supports the company’s revenue strategies. Develops account plans that specify objectives and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration. Establishes and develops long term effective working relationships with key customers to drive business. Depending on the segment, o manages the RFP process ensuring the correct procedures are in place to support the client and drive business into Hilton, for corporate transient clients as well as airlines o handles the strategic relationship with MICE / CMTG clients and handles group requests, at times supported by a coordinator or venue finder (may be specializing on a specific segment like Sports or Pharma) o handles the strategic relationship with leisure operators (e.g. including rate negotiations, intermediary agreements, sales promotions) Ensures relevant updates are sent both to internal and external stakeholders. Monitors and reviews the impact of marketing initiatives on the account strategy. Networking with sub account handlers and global leads where relevant. Strengthening relationships with key hotels and aligning strategies where relevant. Accountable for communicating the strategy, ADP, and activities on a regular basis, along with relevant issues, opportunities and successes. Holds quarterly business review meetings with each managed accounts to evaluate business performance, identify opportunities and address any related issues/concerns. Manages cross-functional links to other teams, departments and functions. Regular meetings to take place to account base throughout the sales territory. Attends relevant industry conferences and events. Lead sales activities Directing Activities 10% Directs development and administration of team activities. Provides direction to team members and establishes work priorities to achieve management objectives for those accounts managed by incumbents. Executes organisational directives and encourages achievement of goals through motivation, communication and leadership. People Activities 15% · Ensuring the movement of sales people around the team and between hotels/functions/regions. · Driving team performance through clearly focusing effort through objectives and targets. · Ensuring that performance is reviewed on a regular basis, recognizing and celebrating success and refocusing efforts where targets are missed. · Addressing performance issues in a supportive, timely and decisive manner. · Ensuring that all people in the team are trained and equipped to excel in their roles. · Ensuring that all sales people have clear and appropriate targets for revenue generated, appointments conducted and accounts retained and acquired. · Providing sales advice, guidance and direction to the team, communicating regularly and monitoring performance in a thorough and timely manner. · Ensuring the team presents a cohesive, structure approach to their work and maximizes profit potential, whilst effectively applying Hilton processes and systems. Controlling Activities (where applicable) 5% Directs and implements proper controls and systems. Assesses actual performance to ensure success and takes corrective actions. Establishes and enforces policies and procedures to improve overall operations. Works within approved budgets and adjusts activites and expenses to ensure optimal financial results. Develops and maintains Hilton Best Practice to ensure accurate and up-to-date customer account information is kept. To ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures. To provide accurate management reports to review account performance and communicate future plans. Reviews customer base to determine new opportunities for account penetration. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. · To communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are well aware of the ‘Customer value’ when dealing with a tender coming from a specific customer. · Attendance at sales workshops. · Support sales weeks and blitzes. · Support joint calls for colleagues visiting. · Organise FAM trips and support the hotels with client attendance. · Host WebEx calls for the key hotels to support with conversion. · Additional task may be required 【任职要求】 What are we looking for? Excellent communication skills: presentations, written and public speaking Good understanding of sales process, tools, measurements, and systems Good knowledge of market segments and pricing strategies Understanding of competition and marketing strategies Strong in account management Strong persuading and influencing skills Ability to direct collaboration among cross-functional teams including external resources Ability to analyze departmental financial data in order to make strategic and tactical decisions Leads by example to resolve conflicts, introduce change, and ensure collaboration among others Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others Ability to provide development and mentoring to others Budget development and management skills Ability to work independently and manage the work of others Ability to deliver performance feedback to subordinates to improve overall performance Ability to adjust plans and priorities as situations change Prioritizes, organizes, and uses a systematic approach to get things done Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions Self-reliant, working with minimal control and direction Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members Contributes and is effective when team working with peers Has good relationship management skills and presents the appropriate professional image to customers and external contacts Can handle more than one task/situation at a time REQUIRED QUALIFICATIONS University degree or experience in lieu thereof Significant work experience in customer facing, revenue generating roles including management experience Experience working in multi-cultural or international settings Fluency in English Proficient in Microsoft office applications PREFERRED QUALIFICATIONS Advanced degree preferred Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles In-depth knowledge of business sector managed International experience advantageous Working knowledge of at least one other Asian language What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海-松江区 | 10年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 管理规范
    • 包吃包住
    • 技能培训
    • 员工生日礼物
    • 节日礼物
    • 领导好
    全服务中档酒店/4星级 | 50-99人
    发布于 09-02
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    【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统,使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算,提出更新改造和投资计划。 5、 落实酒店年度财务预算,向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作,培养人才,提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 本科以上学历,相关管理专业。 2、 从事高星级酒店工作10年以上,具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队,事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 6、具有国际联号酒店工作经验优先。
  • 全国 | 5年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 09-02
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全国 | 10年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 08-27
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
  • 全国 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 节日礼物
    • 管理规范
    • 出国旅游
    • 午餐补贴
    • 领导好
    • 帅哥多
    国内高端酒店/5星级 | 2000人以上
    发布于 08-15
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    【职责描述】  1、代表总部全面负责处理所在酒店的总体事务,以身作则、与酒店全体员工共同努力及时完成酒店所确定的各项目标;  2、 维护品牌形象、监督酒店范围内的品牌使用情况,积极对外推广品牌理念;  3、 制定酒店的管理目标和经营方针,根据品牌标准制定各种规章制度和服务操作规程,规定各级管理人员和员工的职责,并监督贯彻执行。制定酒店营收政策,详细阅读和分析每月报表,检查营业进度与计划的完成情况,并采取对策,保证酒店业务顺利开展;  4、 建立和健全酒店的组织管理架构,追求扁平化管理、合理高效;  5、 加强酒店文化建设,传递惠庭精神,努力为员工提供快乐、健康、良好的工作环境;  6、 健全酒店的财务制度。阅读分析各种财务报表,检查分析每月营业情况,做好成本控制和财务预算工作,检查收支情况、应收账款和应付账款等;  7、 根据品牌规定规划和开展每日、每周、每月日常工作; 8、 坚持以人为本的服务管理理念;培养人才,指导各部门的工作,提高整个酒店的服务质量和员工素质; 9、 加强酒店设备、设施的维修保养工作和酒店的安全管理工作; 10、 选聘、任免酒店员工,根据品牌规定和标准健全酒店机构设置、员工编制。负责酒店人员的录用、考核、奖惩、晋升等; 11、 与社会各界人士保持良好的公共关系,树立良好的酒店形象,并代表酒店接待重要贵宾; 12、 以身作则,积极参与酒店主要轮岗工作; 13、 关心员工,使酒店有高度凝聚力,并要求员工以高度热情和责任感去完成本职工作。   【任职要求】  1、具有敏锐的市场感知及客户开发能力,熟悉酒店整体运营,有过酒店筹备工作经验者为佳; 2、兼具较强的独立工作能力和团队精神,善于协调内部及外部关系;  3、较强的学习能力、执行力、沟通协调能力和领导决策能力; 4、接受全国派遣(入职起2年内接受公司派遣,期满可选择到期望城市)。
  • 餐饮总监

    2.5万-3.5万
    上海 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    养老服务 | 100-499人
    发布于 08-15
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    【岗位职责】 1、负责拟定社区餐饮部经营计划、落实执行事业部的相关规章制度与规范; 2、根据社区整体经营指标, 负责拟定各餐厅预算方案和经营指标,审阅各餐厅经营报表,进行经营分析,完成相关报告; 3、负责协调餐饮部内各模块工作,根据各餐厅需求统筹调拨人员分配,确保各项工作协调一致顺利进行; 4、负责组织开展餐饮菜品研究、策划宴会活动等,结合社区居民健康状况,饮食需求及个性需求,持续提升餐饮服务质量; 5、负责提供社区餐饮人力需求、岗位说明等,配合并落实人力招聘、定岗、定编工作; 6、负责拟定部门人员配置,推动人员招聘与发展,制订人员培训计划,开展餐饮专题培训,持续提升员工服务能力; 7、负责参与社区餐饮服务满意度调查,收集、整理结果,并根据决策落实改进方案; 8、负责处理社区居民餐饮相关投诉及意见反馈,梳理并优化餐饮服务标准与流程; 9 、完成领导交办的其他任务。 【任职要求】 · 至少5 年以上餐饮管理工作经验,40岁以内,餐饮、餐饮管理专业。 · 优先较强的问题分析、组织协调及领导能力,较高的责任感与服务意识。 ·  扎实的餐饮业务知识及丰富的餐饮业管理经验;丰富的食品加工管理经验;具有餐厅整体规划方面的经验。
  • 上海 | 5年以上 | 本科

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 帅哥多
    • 领导好
    • 美女多
    • 员工生日礼物
    西式餐饮 | 500-999人
    发布于 08-13
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    Job Title: Operations Director Location: Beijing, Shanghai, and Chengdu, China Job Overview: We are seeking an exceptional Operations Director to oversee the preparation and operations of our three high-end restaurants. This role is pivotal in ensuring the seamless integration of our culinary standards with the luxury ethos , while delivering an unparalleled dining experience to our esteemed guests. Key Responsibilities: • Develop and implement operational strategies for the three restaurants. • Oversee the pre-opening preparations, including staff training, menu planning, and establishment of operational procedures. • Ensure adherence to the highest standards of quality and service excellence across all outlets. • Collaborate with the executive team to achieve business objectives and a Michelin star for the Beijing restaurant. • Manage day-to-day operations, including staff management, inventory control, and financial reporting. • Foster a culture of innovation and continuous improvement within the team. • Ensure brand consistency and alignment with the project's vision. Qualifications: • Proven experience as an Operations Director or a similar senior management role in the luxury hospitality or fine dining industry. • A deep understanding of Michelin-starred restaurant operations and standards. • Excellent leadership and people management skills. • Strong financial acumen and experience in budgeting and cost control. • Fluent in English and Mandarin; additional languages are a plus. • A passion for culinary arts and a commitment to excellence. Why Join Us? • Opportunity to work with a legendary chef and a luxury brand. • A chance to be part of a Michelin-starred culinary journey. • Competitive compensation package and benefits. • A dynamic and innovative work environment. 职位:运营总监 工作地点: 中国北京、上海和成都 职位概述: 我们正在寻求一名优秀的运营总监,以筹备和监督我们三家高档餐厅的运营情况。这个职位是确保我们的烹饪标准与奢华精神无缝集成的关键,同时为我们尊敬的客人提供无与伦比的用餐体验。 主要职责: 为三家餐厅制定并实施运营策略。 监督开业前的准备工作,包括员工培训、菜单规划和操作规程的制定。 ·确保所有餐厅都遵守最高质量标准和服务卓越。 与行政团队合作,实现北京餐厅的经营目标,并获得米其林一星。 ·管理日常运营,包括员工管理、库存控制和财务报告。 ·在团队内部培养创新、持续改进的文化。 ·与总部保持联络,确保品牌一致性,并与项目愿景保持一致。 任职资格: ·在豪华酒店或高级餐饮行业担任运营总监或类似高级管理职位的经验丰富。 ·对米其林星级餐厅的运营和标准有深刻的理解。 ·优秀的领导能力和人员管理能力。 ·具有较强的财务敏锐度和预算、成本控制经验。 英语和普通话流利,同时具备其他语言者优先。 ·对烹饪艺术的热情和对卓越的承诺。 为什么要加入我们? ·有机会与传奇厨师和奢侈品牌合作。 ·有机会成为米其林星级餐厅的一员 ·优渥的的薪酬待遇和福利待遇。 ·一个充满活力和创新力的工作环境。
  • 上海 | 5年以上 | 本科

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    • 全球80家
    • 度假村酒店
    • 一价全包
    • 海外工作机会
    • 每年轮换酒店
    • 大中华区3家
    • 多元化团队
    • 员工全球免费
    • 五险一金
    • 岗位晋升
    国际高端酒店/5星级 | 500-999人
    发布于 08-12
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    About Club Med A Global Leading All-Inclusive Vacation Group – Since Club Med was founded in 1950 and we created the all-inclusivevacation concept, Club Med has been the world leader on its market, and hasdeveloped a resolutely upscale, friendly and multicultural spirit. Club Medboasts 68 resorts located in the most beautiful sites in the world, a cruiseship and Luxury Villas & Chalets and, now more than ever, is associatedwith dreams and happiness. There are 20,000 Gentle Organizers (G.Os) andGentle Employees (G.Es) at Club Med, who work in the villages, but also at theParis, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in thesales offices situated in dozens of countries and in travel agencies. Why work with us? Club Med offers the opportunity to broaden ourprofessional scope in amazing destinations all around the world, and toembrace a unique mindset and lifestyle in a company that has always beenpurposeful and committed to people and environment. Club Med has always been, and will continue to be, an experience like noother, a life-changing experience. Title: Senior Development Manager Working Location: Guangzhou, China Your opportunity As the Senior Development Manager,you will be responsible for ·       Partnership Development &Contract Negotiation (70%) ·       Project management & Internalcommunication (30%) How you will contribute ·       Responsibility1: 1.          Convince Owner to invest in ClubMed  2.         Negotiation of all legaldocuments 3.         Maintain the relationship withOwner 4.         Attend concerned conference orevent to sourcing projects 5.         Track the TSA fees ·       Responsibility2: 1.         Conduct identification &feasibility study 2.         Present projects to Asiacommittee to convince internally the project 3.         Communication internally on the negotiationresult and the legal documents 4.         Coordinate with construction teamto execute the technique service agreement 5.         Coordinate with Projectmanagement team to provide support after the signature of the contracts 6.         Assist to improve the currentprocess or way of working and give contribution to the strategic plan of thecompany Who you are? ·       Education:Master or Bachelor with solid education in business orhotel industry ·       Experience:Minimum 5 years experiences in hotel developmentpreferrably in Greater Bay Area ·       Knowledge:General knowledge in business (HR, Legal, Marketing etc), Finance, hotel management ·       Languages: FluentEnglish both in speaking and writing; Chinese as mother language ·       Others: Good computer skillsuch as all office software including excel, ppt.
  • 上海 | 5年以上 | 本科

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    房地产综合开发 | 2000人以上
    发布于 08-08
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    主要职责: 1. 代表公司协助并监督酒店的管理运营,并协调酒店管理方与业主方之间的利益关系,确保公司的合法权益得到体现。 2. 全面协调公司与酒店管理公司的友好合作关系,切实保证酒店管理合同能够顺利、公正、愉快的执行。 3. 酒店重要事项及时、完整和准确地向公司请示和汇报,建立健全请示报告制度。 4. 参与酒店重大业务问题的决策,协助管理公司做好公共关系,履行企业的社会责任,营造酒店良好、安全的经营环境。 5. 审核、评估酒店总经理拟定的酒店年度经营预算和决算报告。    年龄与工龄要求: • 38-45周岁   学历与专业要求: • 本科及其以上学历,酒店管理相关专业   工作经验要求: • 至少8年以上酒店工作经验,3年以上同等管理岗位经验 • 国际品牌联号酒店工作经验优先 • 熟悉高端酒店经营管理业务,熟知酒店日常运行标准与服务规范; • 接受异地派驻   相关能力要求: • 熟悉酒店运营工作   技能要求: • 具有较强的沟通分析能力、具备责任心、细心、耐心的品质;具备一定的抗压能力; • 具备一定的文字功底,有商务谈判的能力; • 熟练使用办公相关软件,能够独立进行并有较强的审核能力。
  • 上海 | 8年以上 | 本科

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    国际高端酒店/5星级 | 2000人以上
    发布于 08-07
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    KEY RESPONSIBILITIES Analyze learning needs in multiple areas or segments, including GM, leadership, brand and operations. Make recommendations for learning priorities and solutions that suits IHG’s business needs. Deliver existing & new training programs (virtual/face to face) to hotel GMs, EXCOM and colleagues as required. Manage overall design and development of new learning programs within the agreed budget through working with regional and global teams, or selected third-party vendor. Leverage global learning resources and platforms and identify areas where localization is required. Lead global program regionalization and embedding in Greater China. Oversee the pilot, rollout and implementation of new learning programs. Take trainers capability into consideration and ensure learning is well embedded by closely working with Operations and HR team to ensure effective support is in place. Revisit programs which have been implemented and make sure programs are timely updated and feedback is incorporated.   REQUIRED QUALIFICATIONS Required Skills  Ability to facilitate and deliver learning programs with impact Ability to design/localize training program and materials Project management skills to scope, plan and deliver project key milestone and outcome Excellent Chinese and English proficiency both verbal and written Excellent interpersonal, consultative and communication skills Ability to diagnose problems and analyze information to guide decision-making Strong adaptability in an environment of ambiguity or change Qualifications and Experience Bachelor's or Master's Degree  At least 8 years of solid work experience in hotel operations or training/learning
  • 上海 | 10年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 07-31
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The Senior Manager, Human Resources Operations (Hilton Garden Inn) – Greater China & Mongolia is a strategic partner to Hilton Garden Inn (HGI) leadership team which ensures the right people strategy, HR foundation set-up and proper HR solution towards HGI pipeline expansion is provided.   What will I be doing? As the Senior Manager, Human Resources Operations (HGI) – GCM, you will be responsible for performing the following tasks to the highest standard: Work with the Operations leader and act as an advisor to GCM franchised hotels in deployment of overarching HR process and to  ensure its effectiveness and consistency across the area. Work as the process owner for HGI opening, to ensure HGI opening on Brand, on budget and on time. Act as primary HR contact with owner once MA signed, resolving their questions / concerns and keeping them informed of project progress, including but not limited to GM placement and HR system setup. Provide proper guidance to hotel GM an HR to make sure full execution of HGI HR initiatives in the hotel. Be the subject matter expert in all HR related areas, including but not limited to culture, manning, labor cost, leadership team establishment and coaching. Qualifications - External What are we looking for? A Senior Manager, Human Resources Operations (HGI) – GCM is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to direct collaborative efforts and leverage resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals. Ability to analyze financial data as required in order to make strategic and tactical decisions. Ability to manage change, resolve conflicts and ensure collaboration within teams and / or units; includes maintaining the highest standards of ethical conduct and integrity. Absolute discretion and confidentiality regarding sensitive information. Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals. Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate. Ability to proactively identify and prevent potential problems, developing problem solving skills among direct reports and other team members as appropriate. Demonstrate clear thinking / problem solving, successfully led projects / process improvements. Ability to advocate and implement professional development for self, direct reports and others, including capability to work with peers and other resources to provide development and mentoring opportunities in adherence to organization’s standards for performance feedback. Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals. Ability to assimilate new concepts and practices into position and the department and provide effective training to subordinates for on-the-job training, policies and procedures, departmental training topics and professional development. Knowledge of business mathematics, including ability to calculate percentage changes and averages / weighted averages. Working knowledge of Microsoft Excel, including ability to understand / manipulate basic spreadsheets. Analytical; knowledgeable of statistics and strong Excel skills in data compilation and aggregation. Ability to work independently and manage the independent work of other team members as appropriate, recognizing need for involvement of other teams / peers and capability to effectively facilitate that collaboration. Well versed in multiple aspects of HR with prior experience of administering policies and practices, preferably in a global and / or matrix organization. Strong customer focus and able to effectively and quickly build relationships, establish trust, respect, competence and confidence. Able to manage high volume workload and have a flexible approach. Excellent presentation skills and written communication. Strong relationship management skills and track record of establishing credibility and delivering results. Strong knowledge of China local labor legislation. Fluency in English and Mandarin to meet business needs. Able to travel frequently within China.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海 | 5年以上 | 本科

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 帅哥多
    • 领导好
    • 美女多
    • 员工生日礼物
    西式餐饮 | 500-999人
    发布于 07-15
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    MARKETING & COMMUNICATIONS MANAGER JOB DESCRIPTION The successful applicant must have PR / Event experience in the consumer lifestyle and / or F&B, fashion sector, with a track record of working across prominent consumer campaigns and experience in media relations and social media campaigns. Reporting to the Marketing & Sales Director. Key responsibilities: - Create best-in-class experiences and shares it all through masterful storytelling in social channels: PR & social campaign in accordance with business calendar. - Maintain and develop a strong media and KOL network in the lifestyle, night life and F&B press. -Pitch story to media - online offline (including international press / journalist). -Responsible with Communications of marketing / Event which include new media marketing campaign, in-store events / parties, as well as yearly budgeting proposal. -Execute social media strategy; Instagram, Pinterest, Facebook.. -Manage the day to day community management of WeChat and e-newsletter for the Chinese market. -Content development: Develop written materials of the highest quality including press materials of all kinds. -Act a day-to-day partner to the operation manager, ensuring the monthly activity is reflective of what is happening in each market and lives and breathes at the local level (Shanghai, Beijing, Singapore.. etc). -Support new market growth and expansion as well as successful new-store openings by creating sustainable and strategic community plans. -Drive area-wide initiatives that create new guest acquisition and guest retention. -Online to offline tactics and aggressive delivery of KPIs. -Receive brief from outlet directors / Marketing director and implement it into execution plan. Qualification Requirements: -Understanding of Chinese social media platforms and best practices. -Project management. -Proven social media management results. -Good communication skills in written and spoken English and Mandarin, and with strong presentation skills. -Minimum 3 years of relevant account management experience in events industry. Others: -Ability to work to deadlines -Ability to work quickly to change -Creative and resourceful -Outgoing, energetic, upbeat and FUN! 营销与传播经理 职位描述 申请人必须具有PR或餐饮、时尚领域的公关/活动经验,并具有在有一定知名度的消费者活动中工作的记录以及在媒体关系和社交媒体活动方面的经验。 主要职责: - 创造一流的体验,并通过社交渠道分享这些精彩的故事: 根据商业日程安排开展公关和社交活动。 -在生活方式,夜生活和F&B媒体上维护发展强大一个媒体,并成为一名KOL。 - 向媒体推销故事-(包括国际新闻/记者)。 - 负责市场营销/活动的沟通,包括新媒体营销活动、店内活动/聚会,以及年度预算建议。 - 策划执行社交媒体策略; Instagram,Pinterest,Facebook.. - 管理中国市场,微信和电子通讯的日常社区管理。 - 内容开发: 编写高质量的书面材料,包括各种新闻材料。 - 作为运营经理的日常合作伙伴,确保每月的活动反映每个市场发生的事情以及地方 (上海、北京、新加坡等)的层层面面。 - 通过制定可持续的战略性社区计划,支持新的市场增长和扩张以及成功开设新店。 - 推动全区倡议,吸引新客户,留住老客户。 -积极提供关于关键绩效指标Online To Offline的线上以及线下策略。 - 听取销售总监/市场总监的简报,并将其落实到执行计划中。 就职资格要求: - 了解中国的社交媒体平台和***做法。 - 拥有项目管理能力。 - 拥有经证实的社交媒体管理经验及成就。 - 良好的英语,普通话书面及口头沟通能力,并具备良好的表达能力。 - 至少3年活动行业相关客户管理经验 其他: 能够在最后期限前完成工作 - 能够迅速改变工作 有创造力,足智多谋 外向、精力充沛、乐观、有趣
  • 全国 | 8年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 06-18
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    岗位名称 Director of Operations (储备) Resident Manager/ Hotel Manager (储备) 岗位职责 1、在总经理带领下,负责酒店的日常经营管理工作,对各项经营管理指标负责。 2、提出酒店的经营管理思路,协助确定酒店年度经营计划,并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势,协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案,不断开拓市场。 7、提高酒店的管理水平、服务质量。 岗位要求 1 本科以上学历,旅游、酒店管理专业为佳。 2 从事酒店工作8年以上,具有5年以上酒店餐饮等岗位管理经验,有酒店筹建、开业经验优先。 3 熟悉酒店各营业部门的服务及管理流程,善于成本控制。 4 具有良好的协调沟通、管理和团队建设能力,事业心强。 5 优秀的英语听说读写表达能力
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