监督和指导销售和市场活动的各个方面。 职责包括监督促销策略和营销计划的规划和发展；监督并协助销售和市场计划的制定和实施；管理销售和市场团队，并报告计划的有效性。 积极与区域销售和集团办公室进行直接和日常的互动。

This position is applicable to the following hotels 该职位适用于以下酒店： Operation Hotel 营运酒店 Banyan Tree Jiuzhaigou 九寨沟悦榕庄 Pre-opening Hotels 筹备酒店 Dhawa Beihai Weizhoudao 北海涠洲岛悦苑酒店  Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标，发展与控制服务和产品交付中的业绩，客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训，确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告，视情况而定（每日，每周或者一个时期的结束）。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况，并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念，并向其执行上级提出适当的建议和意见。

岗位职责： 1、协助总经理管理酒店的运营工作。 2、协助总经理制定酒店经营方针、管理目标，完成上级集团下达的经济指标。 3、协助总经理制定规章制度和服务操作规范，规定各级员工的职责并监督执行。 4、协助总经理建立健全酒店组织架构，使之合理化、效率化，协调各部门及下属之间的关系，创造一个高效率运行的工作体系。 5、协助总经理带领全体员工努力工作，完成酒店所确定的各项目标。 6、公司安排的其他工作。 任职要求： 1、中共党员； 2、本科及以上相关管理专业学历； 3、有酒店业务部门管理经验； 4、熟悉酒店经营和管理业务，熟知酒店日常运行标准和服务规范； 5、具有敏锐的洞察力，优秀的分析、判断决定能力、组织协调能力和执行能力； 6、具有良好的敬业精神和责任心。

Role Purpose Manage and implement IHG well knowing Ambassador program and IHG One rewards program in Greater China.   Key Accountabilities •    Collaborate closely with IHG GC ops team to identify, assess, and execute the relevant loyalty plans, in collaboration with global loyalty team, regional marketing, and commercial teams to achieve loyalty winning metrics target. •    Manage internal communications with key internal stakeholders (corporate teams, hotel ops leaders)  •    Responsible for loyalty program performance, including loyalty contribution, acquisition, q-revenue, loyalty recognition •    Responsible for luxury loyalty program performance, including new ambassador member acquisition and activation. Luxury loyalty contribution…  •    Hotel engagement & relationship building •    Hotel loyalty culture building •    Manage annual budget, expenditure and phasing to constantly achieve enhanced cost effectiveness & product value   Key Skills & Experiences Education  •    Bachelor’s or Master’s Degree in a relevant field of work or an equivalent combination of education and work related experience. Experience  •    3+ years’ experience with solid record in loyalty at a multinational company with a large brand •    Experience in loyalty marketing, program ops and delivery. •    Background and skillset to manage complex initiatives from start to finish with cross-functional teams and partners •    Extensive experience with negotiations and technical acumen to define the joint strategy for programs delivery. •    Analytic skillset Technical Skills and Knowledge •    Exceptional networking, relationship building skills •    Strong business acumen and result orientation mindset •    Working knowledge of loyalty programs, Hotel rooms function background is a plus  •    Budget planning/management  •    Strong data analysis skills  •    Fluent in English and Mandarin-Chinese in both writing and speaking. Personal Capabilities •    Demonstrated close sense of follow-up and urgency to deliver •    Demonstrated communication skills including ability to present to certain levels of the organization and influence and persuade key stakeholders. •    Team player with strong drive and willing to take a leadership role in driving initiatives, working effectively across organizations, and creating unique approaches to developing new revenue opportunities •    Commercial awareness to maximize program return •    Preferably, demonstrated success in working with a geographically-dispersed team and cross-functional teams. •    Excellent communication and interpersonal skills with ability to achieve results in a matrix environment

一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针，确定酒店管理目标，领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况，制定市场拓展计划和价格体系，适时提出阶段性工作重点，并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用，负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作；在权限内负责酒店内资金调配，审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专（含）以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规，执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 本科以上学历，相关管理专业。 2、 从事国际品牌酒店工作10年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 6、 可以使用英文作为工作语言。

【职位描述】 The Account Director will manage and grow high value and large potential Share of Wallet accounts for Hilton Worldwide. The role will look after these accounts on a local, (national), international & global basis where relevant. They will be required to manage one key or multiple segments, either corporate, MICE, and/or Chinese Local Accounts, etc. They will be accountable for the performance of selected accounts on a local, national and global basis, as well as team management responsibilities. They will create, execute and communicate the account strategies and plans in order to drive increased market share and demonstrate value to both internal and external customers. The Account Director is accountable for the performance of their key and strategic accounts. To do this, they need to proactively manage the relationships with customers as well as internal stakeholders such as Director of Business Development’s and Director of Sales, General Managers, Senior Stakeholders of hotels, and global account directors etc. They need to create and communicate the account strategies in order to drive increased and unfair share and is responsible for the implementation and execution of various projects that will drive this unfair share. The role holder is owner agnostic. The Account Director is also responsible for team management responsibilities. Planning Activities 20% To have acute insight of the market, able to identify market trend Develops strategies and directions for accounts in remit. Identifies and evaluates business opportunities for the company and directs accordingly. Executes strategic account development plans and supports communications of key messages internally and externally. Develops plans to implement long term goals for the business that are the basis for short term goals and annual operational planning. Develops appropriate objectives and directs their achievement. Establishes relevant procedures and processes. Accountable for the delivery of the strategy and activities of the sales function. Total account management focus where applicable. Quickly determine the segments within the accounts that provide the greater opportunities. Organizing Activities 50% Identifies resources, oversees activities and confers with key stakeholders to ensure objectives of the team and sales function are accomplished. Implements plans to ensure overall strategic direction of the account base and supports the company’s revenue strategies. Develops account plans that specify objectives and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration. Establishes and develops long term effective working relationships with key customers to drive business. Depending on the segment, o manages the RFP process ensuring the correct procedures are in place to support the client and drive business into Hilton, for corporate transient clients as well as airlines o handles the strategic relationship with MICE / CMTG clients and handles group requests, at times supported by a coordinator or venue finder (may be specializing on a specific segment like Sports or Pharma) o handles the strategic relationship with leisure operators (e.g. including rate negotiations, intermediary agreements, sales promotions) Ensures relevant updates are sent both to internal and external stakeholders. Monitors and reviews the impact of marketing initiatives on the account strategy. Networking with sub account handlers and global leads where relevant. Strengthening relationships with key hotels and aligning strategies where relevant. Accountable for communicating the strategy, ADP, and activities on a regular basis, along with relevant issues, opportunities and successes. Holds quarterly business review meetings with each managed accounts to evaluate business performance, identify opportunities and address any related issues/concerns. Manages cross-functional links to other teams, departments and functions. Regular meetings to take place to account base throughout the sales territory. Attends relevant industry conferences and events. Lead sales activities Directing Activities 10% Directs development and administration of team activities. Provides direction to team members and establishes work priorities to achieve management objectives for those accounts managed by incumbents. Executes organisational directives and encourages achievement of goals through motivation, communication and leadership. People Activities 15% · Ensuring the movement of sales people around the team and between hotels/functions/regions. · Driving team performance through clearly focusing effort through objectives and targets. · Ensuring that performance is reviewed on a regular basis, recognizing and celebrating success and refocusing efforts where targets are missed. · Addressing performance issues in a supportive, timely and decisive manner. · Ensuring that all people in the team are trained and equipped to excel in their roles. · Ensuring that all sales people have clear and appropriate targets for revenue generated, appointments conducted and accounts retained and acquired. · Providing sales advice, guidance and direction to the team, communicating regularly and monitoring performance in a thorough and timely manner. · Ensuring the team presents a cohesive, structure approach to their work and maximizes profit potential, whilst effectively applying Hilton processes and systems. Controlling Activities (where applicable) 5% Directs and implements proper controls and systems. Assesses actual performance to ensure success and takes corrective actions. Establishes and enforces policies and procedures to improve overall operations. Works within approved budgets and adjusts activites and expenses to ensure optimal financial results. Develops and maintains Hilton Best Practice to ensure accurate and up-to-date customer account information is kept. To ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures. To provide accurate management reports to review account performance and communicate future plans. Reviews customer base to determine new opportunities for account penetration. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. · To communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are well aware of the ‘Customer value’ when dealing with a tender coming from a specific customer. · Attendance at sales workshops. · Support sales weeks and blitzes. · Support joint calls for colleagues visiting. · Organise FAM trips and support the hotels with client attendance. · Host WebEx calls for the key hotels to support with conversion. · Additional task may be required 【任职要求】 What are we looking for? Excellent communication skills: presentations, written and public speaking Good understanding of sales process, tools, measurements, and systems Good knowledge of market segments and pricing strategies Understanding of competition and marketing strategies Strong in account management Strong persuading and influencing skills Ability to direct collaboration among cross-functional teams including external resources Ability to analyze departmental financial data in order to make strategic and tactical decisions Leads by example to resolve conflicts, introduce change, and ensure collaboration among others Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others Ability to provide development and mentoring to others Budget development and management skills Ability to work independently and manage the work of others Ability to deliver performance feedback to subordinates to improve overall performance Ability to adjust plans and priorities as situations change Prioritizes, organizes, and uses a systematic approach to get things done Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions Self-reliant, working with minimal control and direction Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members Contributes and is effective when team working with peers Has good relationship management skills and presents the appropriate professional image to customers and external contacts Can handle more than one task/situation at a time REQUIRED QUALIFICATIONS University degree or experience in lieu thereof Significant work experience in customer facing, revenue generating roles including management experience Experience working in multi-cultural or international settings Fluency in English Proficient in Microsoft office applications PREFERRED QUALIFICATIONS Advanced degree preferred Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles In-depth knowledge of business sector managed International experience advantageous Working knowledge of at least one other Asian language What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【岗位职责】 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、 本科以上学历，相关管理专业。 2、 从事高星级酒店工作10年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 6、具有国际联号酒店工作经验优先。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

KEY RESPONSIBILITIES Analyze learning needs in multiple areas or segments, including GM, leadership, brand and operations. Make recommendations for learning priorities and solutions that suits IHG’s business needs. Deliver existing & new training programs (virtual/face to face) to hotel GMs, EXCOM and colleagues as required. Manage overall design and development of new learning programs within the agreed budget through working with regional and global teams, or selected third-party vendor. Leverage global learning resources and platforms and identify areas where localization is required. Lead global program regionalization and embedding in Greater China. Oversee the pilot, rollout and implementation of new learning programs. Take trainers capability into consideration and ensure learning is well embedded by closely working with Operations and HR team to ensure effective support is in place. Revisit programs which have been implemented and make sure programs are timely updated and feedback is incorporated.   REQUIRED QUALIFICATIONS Required Skills  Ability to facilitate and deliver learning programs with impact Ability to design/localize training program and materials Project management skills to scope, plan and deliver project key milestone and outcome Excellent Chinese and English proficiency both verbal and written Excellent interpersonal, consultative and communication skills Ability to diagnose problems and analyze information to guide decision-making Strong adaptability in an environment of ambiguity or change Qualifications and Experience Bachelor's or Master's Degree  At least 8 years of solid work experience in hotel operations or training/learning

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The Senior Manager, Human Resources Operations (Hilton Garden Inn) – Greater China & Mongolia is a strategic partner to Hilton Garden Inn (HGI) leadership team which ensures the right people strategy, HR foundation set-up and proper HR solution towards HGI pipeline expansion is provided.   What will I be doing? As the Senior Manager, Human Resources Operations (HGI) – GCM, you will be responsible for performing the following tasks to the highest standard: Work with the Operations leader and act as an advisor to GCM franchised hotels in deployment of overarching HR process and to  ensure its effectiveness and consistency across the area. Work as the process owner for HGI opening, to ensure HGI opening on Brand, on budget and on time. Act as primary HR contact with owner once MA signed, resolving their questions / concerns and keeping them informed of project progress, including but not limited to GM placement and HR system setup. Provide proper guidance to hotel GM an HR to make sure full execution of HGI HR initiatives in the hotel. Be the subject matter expert in all HR related areas, including but not limited to culture, manning, labor cost, leadership team establishment and coaching. Qualifications - External What are we looking for? A Senior Manager, Human Resources Operations (HGI) – GCM is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Ability to direct collaborative efforts and leverage resources throughout the Hilton organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals. Ability to analyze financial data as required in order to make strategic and tactical decisions. Ability to manage change, resolve conflicts and ensure collaboration within teams and / or units; includes maintaining the highest standards of ethical conduct and integrity. Absolute discretion and confidentiality regarding sensitive information. Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in keeping with core strategic goals. Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate. Ability to proactively identify and prevent potential problems, developing problem solving skills among direct reports and other team members as appropriate. Demonstrate clear thinking / problem solving, successfully led projects / process improvements. Ability to advocate and implement professional development for self, direct reports and others, including capability to work with peers and other resources to provide development and mentoring opportunities in adherence to organization’s standards for performance feedback. Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritize and implement plans to meet organization’s core strategic goals. Ability to assimilate new concepts and practices into position and the department and provide effective training to subordinates for on-the-job training, policies and procedures, departmental training topics and professional development. Knowledge of business mathematics, including ability to calculate percentage changes and averages / weighted averages. Working knowledge of Microsoft Excel, including ability to understand / manipulate basic spreadsheets. Analytical; knowledgeable of statistics and strong Excel skills in data compilation and aggregation. Ability to work independently and manage the independent work of other team members as appropriate, recognizing need for involvement of other teams / peers and capability to effectively facilitate that collaboration. Well versed in multiple aspects of HR with prior experience of administering policies and practices, preferably in a global and / or matrix organization. Strong customer focus and able to effectively and quickly build relationships, establish trust, respect, competence and confidence. Able to manage high volume workload and have a flexible approach. Excellent presentation skills and written communication. Strong relationship management skills and track record of establishing credibility and delivering results. Strong knowledge of China local labor legislation. Fluency in English and Mandarin to meet business needs. Able to travel frequently within China.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!