Primary Responsibilities主要职责 · Identify the industry trends of human resources development and formulates hotel Human Resource planning to cope with the requirement of hotel operation. 了解本行业人力资源发展的情况，制定与酒店经营需要相符合的人力资源计划。 · Formulates and updates policies, procedures and standards on recruitment, training and human resources management, and make sure its implementation. 制定并及时更新招聘、培训、人力资源管理的政策、操作程序和标准，确保其实施。 · Make out salary range for each position according to the market and hotel situation, and submit salary adjustment proposal if need. 根据市场行情和酒店实际，制订各职位的工资幅度。如有需要，提出工资调整的方案。 · Plans annual budget for manpower, talent benefits and training, and submit for approval. 制定年度的人力费用、人才福利及培训预算，并提交审批 · Conducts and annual evaluation for all talent, review appraisals and follow up any particulars for further actions. 组织人才的年度评估，并做好评估的后续跟进工作。 · Be responsible for all talent activities as to the positive moral of talent. 负责所有的人才活动，注重调动人才的积极性。 · Coordinate talent relation, handle discipline talent case and talent grievances, deal with labor dispute. 协调人才关系，处理人才违纪事件和人才申诉，处理劳资纠纷。 · Submit the annual Learning & Development program to General Manager as per hotel Learning and Development needs, and monitor its implementation. 根据酒店学习与发展需求，向总经理递交年度学习与发展计划，并监管其实施。 · Ensure maximum talent productivity through advising on matters of organization design and development and by implementing effective Hotel Learning & Development plans. 通过合理的机构设置和人员配置及实施有效的学习与发展计划，实现劳动效率。 · Provide leadership to P&C team for implementing all routine work of Human Resource Department. 领导人事与文化部团队做好部门的日常工作。 · Have a good knowledge of current and newly published PRC and local laws as they pertain to the P&C function in order to ensure compliance in a timely manner. 了解国家及地方现行的和新的劳动法律法规，确保其在人事与文化部工作中的及时贯彻和执行。 · To ensure that all Human Resources forms/reports to be forwarded to Corporate HR Department are submitted accurately and promptly. 确保所有交给集团的表格/报告准确和及时。 · Provide guidance and expertise to talents, supervisors and department heads in the management of the total human resources of the organization in a positive, flexible, and competent manner. 积极为酒店人才、主管和部门经理在人力资源管理方面提供指导和专业性意见。 · Other work assigned by hotel General Manager 总经理交办的其他工作. · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的体验。 · Measures talent satisfaction through surveys, round tables with team members. 通过调查、圆桌会议等方式衡量人才敬业度。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。 · Anticipates and addresses talent relations matters, responds timely to talent inquiries and is proactive in promoting team member satisfaction. 了解人才关系，总是及时回应人才的咨询和积极推进团队成员敬业度。 · Develop a recruitment/selection strategy and mobility process. 制定招聘、挑选策略、人才流动程序。 · Encourages the development of talents to achieve their highest potential. 鼓励人才发展，激发他们的潜能。 · Creates and implements an integration and training strategy that brings efficiency to talent performance, 建立和实行整体的培训战略有效提升人才表现。 · Coach management on handling and resolving performance issues in the hotel. 指导管理人员处理和解决人才工作表现事宜。 · Manages and implements the performance appraisal review system. 管理和实行工作表现评估系统。 · Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation. 是构成一个完整的商业团队的必须部分，参加所有的计划性会议，进行适当的准备并提供积极的意见。 · Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental talents/managers according to Accor and company standards. 根据酒店标准，对部门人才/经理进行面试，选择，培训，评估，指导，咨询及纪律管理。 · Effectively communicates with team members. 与酒店团队成员进行有效地沟通。 · Be an inspiration to all hotel talent to achieve levels of performance. 激励全酒店人才达到酒店的工作表现。 · Ensures compliance with local health and safety regulations. 确保依从当地健康和安全规定。 · Must be an example of the Accor Values, brand standards, and a champion of grooming and appearance guidelines. 遵循雅高价值观、品牌标准的榜样，酒店人才仪容仪表和行为标准的指导人。 Knowledge and Experience知识和经验 · Education Background学历要求 Ø Major Requirement专业要求 Hotel Management/Tourism Management/Others, with oversea study background is preferred. 酒店管理/旅游管理以外的其他专业，有海外留学背景优先考虑 Ø Academic Requirement学历要求 College and above, with master degree is preferred. 大学专科及以上学历，研究生硕士优先考虑 · Professional Certificates职称/执业资格 With Human Resources Management Level 2 and above, Psychology Consultant Certificate or others is preferred. 有人力资源管理师二级及以上证书、国家心理咨询师证书优先考虑 · Working Length工作年限 Ø Hotel Industry Working Experience 酒店业从业经历 At least 10 years and above working experience 至少10年以上酒店业经历 Ø Human Resources Management Working Experience Ø 人力资源管理经历 At least 5 years and above working experience 至少5年以上管理经验 Ø Equivalent Position Working Experience 同等岗位经历 At least 2 years and above 至少2年以上 Ø Be familiar with the HR working procedure of high star hotel. 熟悉高星级酒店人力资源管理的操作规程 Ø Fluent English of both oral and written, and good capability of Chinese. 英语口语及书写均流利，并有良好的中文表达能力 Ø With strong capability of communication, coordination and management 具有较强的沟通、协调和管理能力 Ø Familiar with the relevant labor laws, regulations or policies of the national and the city. 熟悉国家和地区的劳动法律法规和政策 Ø Honest and fair in handling things, and good at communication with talent 为人正直，处事公正，有亲和力，善于与人才的沟通 Ø Well complete each work task designated at the above Job Responsibility 能较好完成上述工作职责规定的各项任务