Job Summary – (RoleSummary) 工作概述﹣(职位概述) ·     Manages allevents activities including event sales and eventservices,and management of the eventteam. 管理所有宴会事项，包括宴会销售、宴会服务以及宴会销售团队的管理。 ·     Proactivelydevelops and manages sales staff and sales efforts. 积极开发和管理销售人员及销售工作。 ·     Communicateshotel’s sales strategy and ensures that sales staff executes against salesstrategy. 交流与沟通酒店的销售策略，确保销售人员对销售策略执行。 ·     Managesannual planning process for goal setting, budgeting and staffing. Managesdepartment budget and catering sales administrative functions. 确定年度目标，预算编制和人员编制计划的进程。行使部门预算管理和餐饮销售的职能。 ·     Asappropriate, responsible for achieving individual sales goals and accountmanagement. 适时的实现销售目标和个人财务的管理工作。 ·     Responsiblefor “Conference & Banquet Success” in the InterContinental meetings,conference and event segment. They are the single points of contact for theclient through managing the InterContinental Meetings Cycle. 负责在洲际酒店的“会议及宴会成功”，主要是会议和活动部分。它们重点是通过客户联系取得洲际会议的周期订单。 ·     Assists in securing the business, plans themeeting/event, co-ordinates with hotel operations and clients before, duringand after each meeting/event. 协助确保稳定生意，计划和协调每次会议期间和之后酒店与客户之间的协调。 Essential Duties and Responsibilities–(KeyActivities of the role) 主要职责﹣(职务的主要工作) HEAD HANDLING AND CLOSURE 开始与结束 1.  Under the direction of Director of Sales and Marketing must ensure allmeetings inquiries are handled within Meetings Success standard procedures andalways meet 2-hour turnaround standard. 在市场销售总监的领导下，确保所有会议询价都按会议成功的标准程序处理，总是能满足2小时回复的标准。 2.  Beinformed on sales leads and business quoted to ensure business is maximized. Atall times, understand the client’s needs whilst optimising hotel revenue through strategic yield management andupselling of hotel facilities or service. 通过对销售需求和报价的管理，确保业务的最大化。在任何时候，了解客户的需求，同时通过战略优化收入和收益管理进行增值销售。 3.       Support the Hotel Sales and Intercontinental Meetings team with site inspections, client entertainment,familiarisations and other events that form part of the sales and marketingrevenue plan. 支持客房销售和洲际会议团队参观酒店，客户宴请，客户体验和其他活动，使其成为市场销售呢收入的一部分。 EVENT PLANNING AND FOLLOW-UP 会议计划和跟进 1.  Facilitate weekly banquet meeting andconference run-down meetings. 组织每周的宴会协调会议分配会议。 2.  Ensure that all client requirements have beenconfirmed and that these details are accurately and thoroughly communicated tothe hotel operation in a timely manner. 确保所有客户的要求已被确认，而这些细节准确、彻底、及时传达到酒店的其他运作部门。 3.  Act as the primary point of contact fordetailed meeting/event planning, working closely with Banquet Operations,F&B management, Reservations, Rooms Division operation, Finance andexternal suppliers. 会议行动的要点是，工作中与宴会部、餐饮管理、预订部、客房部、财务和外部供应商紧密合作。 4.  Ensure effective and productive co-ordinationand service delivery with equipment and staff suppliers. 确保有效的和富有成效的合作与协调，保证供应商提供设备和人员质量。 5.  Ensure regular client contact whenmeetings/events are in-house and ensure all hotel operational details areexecuted correctly. 确保周期性举办活动的客户的联系，当有活动在店时，保证运作部门的所有细节的正确性。 6.  Ensure correct and accurate billing andconfirm with client upon conclusion of event 确保账单的正确性，并在活动结束后得到客户的确认。 7.  Follow up with client to obtain eventfeedback and identify further business opportunities 跟进客户反馈，寻找更多的生意机会。 8.       Ensure client feedbackis communicated and acted upon internally and manage resolution of any issueswith the client within 48 hours 确保客户的反馈得到协调和沟通并在48小时内采取行动。 SALES AND MARKETING 销售和市场 1.  Participate in sales and revenue meetings. 参加销售和收益会议。 2.  Understand the seasonality of the businessand contribute in decisions on pricing plans to balance yield and volume. 在理解生意的季节性和持续性的基础上制定价格计划，以平衡收益和产量的关系。 3.  Support in the managing, maintenance andupdating of the meetings database. 管理支持，维护和更新数据库。 4.  Contribute actively to the compilation ofannual business plan and strategic sales & marketing plans. 积极促进年度经营计划和战略销售和营销计划的编制。 5.  Keep abreast of competitor activities toensure our product and services are ahead of competition. 随时掌握竞争对手的活动，以确保我们的产品和服务的竞争优势。 6.  Provide creative input into Meetings ProductDevelopment to maintain a point of differentiation by developing innovativeproduct and revenue opportunities. 为会议提供产品开发创新投入，通过开发创新的产品保持收入机会。 7.  Ensure compliance to Intercontinental Keys mandatoryand implementation of new standards 确保服从洲际的新的集团标准。 HUMAN RESOURCES 人事 1.  Identify training needs and developappropriate training plans for team members 确定团队成员的培训需求，并制定适当的培训计划。 FINANCE 财务 Work closely withF&B Department, Finance Department & Front Office to ensure theaccounts from the events are consolidated. 与餐饮部，财务部和前厅部密切合作，确保活动账目的清晰。 2.   REQUIRED QUALIFICATIONS 任职要求 Qualifications – 学历 Experience – 经验 ·           F&B/Banquet Operations experience 相关宴会销售工作经验 ·           Minimum 4years experience working in hotels 4年以上酒店工作经验。 ·           PreviousEvent Management experience 宴会管理工作经验 ·           ProvenCustomer Relations background 成熟的客户关系背景 PREFERRED 优先条件 ·           Previousexperience in a sales role within hotels or related industry 酒店或相关行业工作经验 ·           Exposure toRooms Division function 接触了解房务管理 ·           Experienceas Business Development Executive within SCH 业务发展的实际经验 COMPETENCIES 资格 ·           Adaptabilityto Change 适应变化 ·           BuildingRelationships 简历关系 ·           CustomerFocus 客户覆盖 ·           Drive forResults 追求结果 ·           InfluencingPeople 影响力 ·           Organizingand planning 组织和计划能力 ·           ProblemSolving and Decision Making 决策和问题解决能力 SKILL AND KNOWLEDGE 技能和知识 ·           CustomerRelationship Management skills 客户关系管理技巧 ·           Administration,organization and follow up skills 执行、组织和跟进技巧 ·           Understandingof meetings revenue maximization 理解应使会议收入最大化 ·           Strongwritten and Verbal communication skills 较强的说写能力 ·           Understandingof functions department service standards 理解会议服务标准 ·           Knowledgeof function room set-up variations 会议设置的知识 ·           Sales andUpselIing skills 销售和增值销售技巧 ·           Able towork within a team and across multiple departments 能够协调团队和其他部门 ·           Able toplan and design menus 能够计划和制定菜单 ·           Food & Wineknowledge and pricing 食品和酒水产品和价格知识 ·           Knowledgeof audio visual equipment 音响设备知识 ·           Knowledgeof local community resources (facilities, entertainment, local attractions,etc) 当地社会资源（设施，娱乐，本地特色等） ·           Knowledgeof the hospitality industry 历史知识 ·           Computerskills (excel, word, email) 电脑技能（表格，文档，邮件） ·           Generalbusiness acumen 生意意识 ·           Understandingof technical requirements and capabilities 理解能力和技术要求 ·           Knowledge of multi-culturalguests (as applicable) 了解不同文化的客人（适当的） 3.   ACCOUNTABILITY 责任 Number of employees supervised – 管理的员工 Direct        Events Manager / EventsExecutive / Events Coordinator 直接          宴会销售经理/宴会销售主任/宴会协调员 Indirect       N/A 间接          无 4.   KEY RELATIONSHIPS 主要关系 KeyInternal Relationships – 主要内部关系 Act as the primary point of contact fordetailed meeting/event planning, working closely with Banquet Operations,F&B management, Reservations, Rooms Division operation, Finance andexternal suppliers. 会议行动的要点是，工作中与宴会部、餐饮管理、预订部、客房部、财务和外部供应商紧密合作。 KeyExternal Relationships – 主要外部关系﹣ Ensure that all client requirements have been confirmed and that thesedetails are accurately and thoroughly communicated to the hotel operation in atimely manner. Follow up with client to obtain event feedback and identifyfurther business opportunities. 确保所有客户的要求已被确认，而这些细节准确、彻底、及时传达到酒店的其他运作部门。跟进客户反馈，寻找更多的生意机会。