岗位描述:
Job Description:
1.管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。
1.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
2.检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。
2.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
3.执行行政管家及楼层经理所分配的其它次要的任务。
3.To perform secondary duties as assigned by the Executive Housekeeper and floor manager.
4.熟悉财物安全、急救、火灾及紧急程序,并确保能够安全的使用相关设备。
4.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
岗位要求:
Job Requirements:
1.大专学历及以上
1.College degree or above
2.至少2年的星级酒店客房楼层查房工作经验
2.Least 2 years working experience in Housekeeping floor section.
3.良好的沟通技巧
3.Have good communication skill
4.有上进心和精力充沛
4.Self-motivated and energetic
岗位描述:
Job Description:
1.Arrive on time, report directly to the ADOFB, and accept tasks assigned by the ADOFB.
1.按时到岗,直接汇报餐饮副总监,并接受餐饮副总监分配的任务。
2.Responsible for restaurant cashiering and ushering, with basic computer skills.
2.负责餐厅收银及领位的工作,会电脑基础操作。
3.Establish and maintain positive relationships with all hotel guests, and strive to anticipate guest needs in order to meet and exceed them.
3.与所有的酒店客人建立并保持积极的关系,努力去预知客人需求以便满足并超出他们的需求。
4.Introduce and sell seasonal products in the restaurant.
4.餐厅季节性产品介绍及销售。
5.Working experience in Chinese restaurant, positive and optimistic, good at communicating with guests.
5.有中餐厅工作经验,积极乐观,善于和客人沟通交流。
6.Shift-shift is required (specifically adjusted according to operation)
6.班次-需轮班(具体根据运营调整)
①6:30-11:00 17:00-21:00
②11:00-14:30 17:00-21:30
③14:30-23:00
This position is concerned with the efficient and professional serviceof food and beverages, while ensuring guests receive optimum service inaccordance with the standards, policies and procedures of this hotel and HiltonInternational.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。
1. To maintain a highcustomer service focus by approaching your job with the customers always inmind.
在整个工作过程中,始终保持高度的客户服务意识。
2. To have a positiveimpact, taking personal responsibility and initiative to resolve issues, alwaysclearly communicating with bothcustomers and colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
3. To contribute ideas and suggestions toenhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
4. To actively promotethe service and facilities of the Hilton Hotels to guests and suppliers of thehotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5. To perform allduties and responsibilities in a manner that ensures your safety and that ofothers in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
6. To take telephone calls, take reservations and page guests.
接听餐厅的电话,并且正确的接受客人的预订。
7. Reconfirm all reservations of the respective day.
在每天餐段之前与客人进行预订的确认。
8. Check reservation with “in house guest list” and “VIP list”.
做好住店客人和贵宾客人的预订。
1.Review the daily receiving report for all materials.
查看酒店所有物资的每日收货报告。
2.Review the daily store requisition for all materials.
查看酒店所有物资的每日领料单。
3.Verify the purchase department is performing their duties according to hotel procedures.
查证并确保采购部门是否依据酒店规章履行其职责。
4.Compute daily requisition and material transferred between the kitchen, Restaurant and bars, and then computes the food and beverage cost for kitchen, restaurant and bar, separately. Also prepare the Daily /Weekly Food & Beverage Cost Report.
核算厨房、餐厅及酒吧的每日库存需求及在三个部门间流动的物资状况,并分别核算三个部门食品及酒水花销及准备每日/每周餐饮花销报告。
5.Supervise the monthly physical inventory taking for the food, beverage, and general supplies and engineering materials and compute the inventory amounts for the physical inventory list.
监督食品、酒水及一般性物品和工程材料的月度实际库存并为月度库存清单核算库存金额。