1.Directs and co-ordinates all subordinateFront Office associates to ensure that all day to day operational matters arehandled on time and guest expectations are met.
监管和协调所有前厅下属员工,确保每日运营事务及时的处理并且达到客人期望。
2.Co-ordinates with housekeeping to ensurethat rooms are serviced according to guest requirements and those vacant roomsare cleaned according to arrival schedules.
协调客房部以确保所有客人的房间要求得到满足,进店房在进店前是干净的。
3.Controls the maintenance and updating ofguest history files and disbursement of relevant information ensuring guestrequests and preferences are implemented whenever possible.
控制保存和更新客史资料和相关的支出以确保客人需求和喜好在任何时候都可以得到满足。
4.Be aware of all establishment creditpolicies and procedures.
清楚明确地建立信用政策和程序。
5.Co-ordinates the procedures involved inguest recognition programs including VIPs.
协调相关确认客人的程序,包括VIP客人。
6.Ensure Front Office personnel handleguest registration efficiently, promptly and courteously.
确保前厅部员工高效、快速、礼貌地处理客人登记。
7.Responsible for handling of reservationswhen reservation office is closed.
负责处理预订部下班后的预订。
8.Set up systems to capture guest feedbackand present to management on a regular basis.
建立顾客反馈系统,定期向上级汇报。
9.Ensures accurate and up to dateinformation is available including tours and sightseeing, and implementsbooking procedures.
确保准确和及时的信息,包括旅游和观光,以及相关预定情况。
岗位要求
1.College or above.
大专(含)以上学历。
2.1-3 years in international hotel front officeis preferred.
国际连锁集团品牌1-3年的酒店前厅经验者优先考虑。
3.Ability of English communication.
具备良好的英文听说读写能力。
4.Ability to communicate at all levels andwork out problems.
善于沟通及解决问题能力。
5.Must be well-presented and professionallygroomed at all times.
始终保持良好和专业的形象。
招聘岗位:副理-嘉宾轩
【工作职责】
协助经理确保前厅部正常和高效的运作。礼貌并有效地处理客人和员工的询问,对于无法立即处理的投诉和提出的问题,应汇报上级,并迅速跟进及时反馈结果。保持与顾客和同事之间良好的合作关系。
【任职要求】
1. 精通电脑操作和前台系统,具备较强的英文听说读写能力和对客服务技巧
2. 拥有良好的沟通交流和人际协调能力
3. 保持高标准的个人形象和仪容仪表
4. 能适应灵活的班次
5. 具有良好的宾客服务意识和团队协作精神
6. 至少一年以上同岗工作经历
【福利待遇】
月休8天/提供食宿/年假10天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励
We are looking for Assistant Manager-Grand Club
【Job Responsibilities】
To assist the Manager with the smooth and efficient running of FrontOffice Department within the Rooms Division.Handles guest and associate enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up. Maintainspositive guest and colleague.
【Job Requirements】
1. Proficient in computer operation and front desk system, withstrong English listening, speaking, reading and writing skills, and customerservice skills
2. Have good communication and interpersonal coordination skills
3. Maintain high standards of personal image and grooming
4. Able to adapt to flexible shifts
5. Have a good sense of guest service and teamwork spirit
6. At least one year of work experience in the same position
【Benefits】
8 days off per month / Provide associate dormitory / 10 days upAnnual leaves/ 12 free nights at Hyatt hotels per calendar year / Monthlyassociate recognition awards / Monthly Incentive