工作描述Job Description
1.随时向预订部经理和/或领班报告部门内所有工作内容及进展。
To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department.
2.确保24小时内及时回复所有信件,传真及电子邮件。
To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
3.确保所有团队和会议客房名单及时准确的输入系统,根据团队协议取消所有未确认房间在系统中的占房。
To ensure all Group / Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory according to group agreements.
4.如发现满房或超预订,需及时报告预订部经理或领班。
To alert Reservations Manager or Team Leader on any oversold period.
5.检查每日预抵客人预订,确保所有信息输入完整准确。
To check daily arrivals to ensure all reservations entries are complete and accurate
任职资格 Qualification
1.具有良好的沟通技巧。
Sound communication skills.
2.拥有较强团队合作精神。
With strong teamwork spirit.
3.较强的人际交往能力。
Good interpersonal skills.
4.有相关的酒店工作经验。
Have hotel working experiences.
Job Description 岗位职责:
1. Greets guests and processes hotel registration. 问候宾客为其办理登记
2. Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. 与宾客建立良好关系,能识别常客并达到和超越宾客期望
3.Ensure all guest account details are correct and accurate. 确保宾客的账目的准确性
4. Keeps current on hotel accommodations, services and area attractions. 维持酒店的客房,服务等
5. Responds to customer inquiries for information. 反馈宾客的问询
6.Arranges for services requested by the guest by working with other departments as appropriate. 宾客或其他部门有需求时提供协助
Job Requirement 岗位要求:
1. One year front office experience is preferred 一年以上前厅部工作经验优先
2.High school diploma required 高中以上学历
3.Strong computer systems skills 熟悉电脑操作系统
4.Excellent communication skills 良好沟通技巧
5.Able to collaborate effectively with other hotel employees and managers 能有效地与酒店同事及经理沟通
6.Ability to work a flexible schedule 愿意倒班