这个职位主要是上大夜班!
The Guest Service Agent is responsible for overall guest satisfaction by creating a delightful arrival and departure experiences with guests in accordance with the objectives, performance and quality standards established by the hotel.
根据酒店制定的目标、绩效和质量标准,为客人创造愉快的进店和离店体验,为客人带来整体的满意度。
Must enjoy guest contact and have a natural ability to serve
and delight them.
拥有较强的服务意识。
A team player with ability to multi-task and remain
composed at all times.
沉着冷静,能随机应变,有团队精神。
Basic computer and typing skills.
基本的电脑应用能力。
Good command of English and Mandarin, both spoken and w
ritten.
良好的中英文沟通及书写能力。
Planning sales activities: to concentrate in “selling” i.e. conduct sales calls to introduce hotels facilities, packages, seeking business leads.
规划销售活动,集中精力于销售,例如销售拜访,介绍酒店设施和促销活动套餐,寻找商机。
To assist DOSM/DOS in achieving monthly and year-end budget
协助销售及市场推广总监、销售总监达成月度及年终预算。
To assist DOSM/DOS in maximizing profits by securing business
协助销售及市场推广总监、销售总监确保业务,达到利润最大化
Follow up leads assigned by DOSM/DOS
跟进销售及市场推广总监、销售总监分配的商业线索
To maintain good relationship with existing accounts
与现有的客户保持良好的合作关系
Develop new markets/source of business
开拓新的市场和新业务资源
Conduct entertainment and site inspection to accounts decision makers and booking handlers
为客户决策者或者预定安排人安排宴请和酒店参观事宜
Sales visit to potential accounts
商务拜访潜在客户
Negotiate contracts with companies in designated territories
与指定区域内的公司协商合同事宜
Conduct Sales visit to major companies in his/her designated area according to the guidelines
根据指示,对指定区域内的主要客户进行商务拜访