1.To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.
始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。
3.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。
4.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
对改变的要求能够灵活,快速并积极响应,包括要求的任何任务。
5.To maintain high team focus by showing co-operation and support to colleague in the pursuit of team goals.
通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点。
6.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
提供意见和建议,以提高酒店的运营/环境程序。
7.To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
积极推销酒店的服务和设施给客人和酒店的供应商。
8.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
执行所有义务和责任以确保工作中自身和他人安全。
9.To contribute positively to Equilibrium and Esprit by providing guests with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.
通过积极的态度提供礼貌和无障碍服务给客人,始终保持愉快的工作环境。
10.Audits the daily revenue figures, supporting reports and vouchers.
审计每日收入数据，支持报告和凭证。
11.Ensure that Daily and Monthly revenue and settlement reconciliation is prepared on a timely basis.
确保每日及每月收入和付款方式调节及时完成。
12.Ensure that all revenue is captured and reported.
确保所有收入被记录和报告。
13.Ensure all gifts or entertainment voucher are controlled as per the policy.
确保所有礼券或免费券根据政策得到控制。
14.Reviews all entertainment dockets and officers checks, ensuring that all are authorised and signed and have appropriate level of detail.
审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释。
15.Checks that complimentary rooms have been appropriately authorised.
检查免费房被合理批准。
16.Audits the telephone interface report to ensure all telephone revenue has been posted.
审计电话自动挂账报告以确保所有电话收入已被挂账。
17.Audits the internet interface report to ensure all internet revenue has been posted.
审计宽带链接报告以确保所有因特网收入被挂账。
18.Ensures the Welcome Enthusiast& Outlet reports are printed, audited and filed in date order.
确保相关前台人员和零售点报告被打印，审计并按日期存档。
19.Verifies transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances & rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.
核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废，停车场收入及房间安全钥匙。
20.Prepare rebate and allowance summary and rebate journal.
准备折扣和减免汇总表及减免凭证。
21.Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.
在电子信用卡机和销售点系统之间每日调节信用卡收入。
22.Prepares daily revenue report for the Lead Finance Enthusiast.
给财务总监准备每日收入报告。
23.Ensure that all concessionaires revenue are reconciled, and recorded accurately.
确保所有特许/租赁收入被调节，并被正确记录。
24.Audit the daily General Cashier’s Report.
审计每日总出纳员的报告。
25.Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorised.
检查房价差异报告以确保所有价格变动，升级等被合理批准。
26.Check to ensure that the Room Status Discrepancy Report is printed twice daily and any exceptions noted are reported..
检查并确保每天两次打印房间差异报告，任何不合理差异需及时报告。
27.Record cashier overs/shorts in the relevant reports and followed up with the Senior Lead Guest Relation Enthusiast.
在相关报告中记录收银员现金长短款，并同宾客关系经理跟进相关事宜。
28.To follow up on any discrepancies, incomplete work or missing information with the relevant Collaboratives.
与相关部门跟进一切差异，未完成的工作或丢失的信息。
29.Ensure all paid out vouchers have proper authorisation, signatures and backup.
确保所有支出凭证拥有合理批准，签名和支持。
30.Follow up with Revenue/Reservation team to ensure that any no-show are reviewed and charges made accordingly.
与营收/预订团队跟进，以确保任何放弃预订的项目被查阅并收费。
31.Audit the daily food & beverage report and verifying the cashier’s remittances to the General Cashier’s Report.
审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额。
32.Ensure that all ADD and bar checks are properly accounted for.
确保所有餐厅和酒吧的账单被正确记账。
33.Ensure that all banquets and functions revenue is entered.
确保所有宴会收入被记入。
34.To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.
在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。.
35.Ensure the accurate and timely input of data to the general ledger system.
确保将数据准确和及时地输入总分类帐系统。
36.Maintain adequate and up to date files.
维护足够的最新的文档。
37.Conduct monthly house float count.
进行每月备用金的盘点。
38.Conducts safety deposit boxes audit.
进行前台保险箱的审计。
39.To handle all requests and inquiries in a timely and efficient manner.
及时并有效地处理所有要求和询问。
40.Minimizes the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.
确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。
41.Is flexible in relation to working hours, especially at month end.
灵活的工作时间,特别是在月末。
