·Responsible for proactively soliciting and managing largeMICE/Government group related opportunities with significant revenue potential.
·负责有预见性地吸引和统筹有重大收益潜力的大型公司和政府团队生意
·Actively up-sells each business opportunity tomaximize revenue opportunity.
·通过多渠道销售方式致力于使每一单生意都能最大化效益
·Achieves personal and team related revenue goals.Ensures business is turned over properly and in a timely fashion for properservice delivery.
·达到个人及部门销售目标,保证每一单生意都能够及时应付,并为客人提供恰当的服务。
·Responsible for driving customer/guest loyalty bydelivering excellence service throughout each customer/guest experience.
· 确保以杰出的服务素质和良好的体验使每一个客人满意并忠于我们。
·Provides service to our customers in order to growthe account on behalf of Hotel International, across the enterprise.
·向客人提供良好的服务而推广酒店的品牌效应。
This position is applicable to the following hotel
该职位适用于以下酒店:
Homm Zhuhai Hengqing
珠海横琴鸿居(筹备开业)
Job description 岗位职责
Ensures compliance with the Group’s Mission Statement.
确保服从集团的使命声明。
Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
指导和维护销售营销活动达到预期的效果和水平。
Constantly promotes and develops the hotel/resort’s business base.
不断推动和发展酒店的业务。
Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。
Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce.
采取措施来促进适当的员工培训,确保最高的员工士气。
Ensures that proper employer/associates relations are maintained.
确保适当的雇主/员工关系的维护。
Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。
Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。
Reviews guest ratings and follows through with the individual department heads to correct problem areas.
评估客人的评价并与部门领导共同解决发生的问题。
Develops and monitors short and long term planning for the property.
监管和发展公司短期和长期的计划。
Keeps abreast with innovations and business orientations in the luxury hospitality industry.
保持在奢侈酒店行业的创新和业务方向。
Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。