Job Responsibility:岗位职责
1.Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and F&B sales and achieve the highest revenue desired and targeted.
在加强房间销售的同时,推荐酒店的会议、宴会和餐厅餐饮销售。最大限度地利用会议多功能厅和餐厅的设施设备,以取得所预计的最高目标。
2.Communicates clients' requests to all departments in an effective and timely manner
向相关部门及时传达客人的需求
3.Assists with the completion of monthly booking report(s)
协助每月预订报告的制定
4.Prepares reports as necessary to improve management decision making and critical evaluation of work activities
准备相关报告以确保决定的正确性。
5.Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在对客服务时,勇于承担责任并展现良好的团队协作能力。
REQUIREMENTS岗位要求
1.Minimum three years hotel sales experience
至少三年五星级酒店工作经验
2.Local market knowledge preferred, and has local MICE sales experience.
熟悉本地市场,具有本地市场会务销售工作经验
3.Bachelor’s degree preferred
本科学历以上优先
4.Experience managing to brand standards
有国际酒店相关工作经验
5.Able to collaborate effectively with other hotel employees and managers to ensure teamwork
良好的团队协作能力
6.Strong communication skills
较强的沟通能力
1. At least 2 years experience at similar position in 5-star hotel
2. Fluency in both written & oral English
3. Candidate with banquet operation background is a plus
4.Team player, has good communications & interpersonal skills
Job Description 岗位职责:
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进,例如小酒吧,饭店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情,以确保做好预定
4. Obtain departure details from the day prior. 在前一天取得离店详情
5. Send out thank you letters 发送感谢信
6. Send out newsletters发送简报
7. Send out comment cards. 发送意见卡
8. Greet Hotel guests and visitors promptly and courteously. 及时,礼貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识,活动,宴会,功能和大事件,鼓励客人运用酒店的服务与设备
13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Job Requirement 岗位要求:
1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作,包括预定及报表系统
2. Strong financial acumen财务敏锐性
3. Excellent communication skills, ability to influence situations良好的沟通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
6. Ability to work a flexible schedule 愿意倒班
Key Responsible:
主要工作职责:
1.To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product.
负责餐厅的日常管理,主要是服务程序和产品质量方面的管理。
2.To ensure that all restaurant mise en place is correctly prepared and ready for each service period.
确保所有餐厅的准备工作都做好,为各个服务时段做好准备。
3.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
经理不在时,组织交接班例会,确保员工知晓酒店的活动和运作要求
4.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
换班中尽量解决所有的抱怨,并记录在值班日记上以便进一步跟踪调查
Qualification:
任职资格
1.At least one year working experience in the same position in 5 star hotel
有同等星级酒店相同岗位工作经验1年以上。
2. Have good image and temperament; good sense of service and willing to develop yourself in the hopitality industry
形象气质良好,有较强的服务意识,有志在酒店业发展。
3. Have good working attitude and sense of teamwork
良好的工作态度及团队合作意识。
4. Commitment to quality in everyting you do
在对客服务的每个细节中都保证质量。