【岗位职责】 1、制定工程部的组织机构和管理运行模式，使其操作快捷合理。 2、总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划、 3、负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。 4、根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。 5、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 6、审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。 【岗位要求】 1、大专以上文化程度；3年以上同岗位工作经验。有一定外语水平，能借助工具书阅读有关专业文献。 2、必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

备注：需要有酒店工作经验。 1、制定设施设备管理和节能等制度，根据情况及时采取节能降耗措施； 2、完善部门各项工作流程与规范，培训提升部门员工技能技巧； 3、审查并编制设备更新、检修计划，并组织落实工作，提高设备完好率； 4、巡查重点设备的运行状况，检查工程质量与进度，发现隐患及时排除； 5、协调部门和酒店内外相关部门的关系； 6、分析工程项目报价单，对完工的项目组织人员进行评估和验收。    岗位要求： 1、大专以上文化程度，5年以上工程管理工作经验，有相关行业工程管理经验者优先,35-45岁； 2、熟悉机电工程、电子通讯设备、计算机、空调、给排水设备、电梯等的使用和维护管理； 3、熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规； 4、具有很强的责任心和事业心，有较强的自学能力和适应性。

【岗位职责】 1、为商务发展经理提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、通过发展并实施销售市场推广策略达到收益目标。 4、根据外部环境可能对销售产生的因素，制定不同的方案。 5、根据市场变化趋势，寻找竞争优势，提高市场份额。 6、分析市场机会，制定具体目标，发展并有效实施策略和计划。 7、评估、掌握市场动态和趋势。 8、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 9、根据客户的需求，不时向客户更新酒店优惠政策。 10、针对特殊客户群体制定特殊的市场销售方案。 11、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 12、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 13、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 14、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

负责酒店内收益发展，通过寻找各种资源、确保最大化扩展收益机会。 Responsible for revenue development within the hotel, ensuring maximum expansion of revenue opportunities by identifying resources. 职责义务： Duties & Responsibilities: 1.全面负责宴会和会议，展示会等的推销、预订工作。 Responsible for the promotion and booking of banquets, conferences, exhibitions, etc. 2.制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施。 Developed marketing plans and resumes for banquet sales, improved the working procedures and standards of the banquet sales department, formulated rules and regulations for the banquet sales department and directed their implementation. 3.参加酒店管理人员会议、完成上传下达工作。 Attend hotel management meetings and complete the uploading and issuing work. 4.安排布置并督导下属人员的正常工作。 Arrange and supervise the normal work of subordinates. 5.建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段。 Establish and improve the archiving records of banquet diaries, customer contracts, banquet orders and forecast orders, and make them an effective working procedure and management means. 6.与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格。 Communicate and coordinate with F&B Director and Executive Chef to agree on banquet menu and price. 7.与其他部门沟通、协调、密切配合。 Communicate, coordinate and cooperate closely with other departments. 8.定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 Conduct regular performance evaluation of subordinates, implement rewards and punishments according to the reward and punishment system, strengthen staff training and improve staff quality. 专业知识技能： Job Knowledge / Skill: 1.具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神。 Have experience in sales of hotel banquets, especially in sales of box banquets; able to carry out overall marketing work in combination with industry characteristics; have accumulated certain customers and team spirit. 2.对高档宴会的组织及执行有丰富的经验。 Rich experience in the organization and execution of high-end banquets. 3.具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力。 Have strong management ability, judgment and decision-making ability, interpersonal communication and coordination ability, planning and execution ability. 4.工作细致、严谨，并具有战略前瞻性思维。 Meticulous, rigorous, and strategic forward-looking thinking.

岗位职责 Job responsibilities  1、协助市场销售部总监管理所有销售活动计划 To assist theDirector of Marketing in administration and overall sales activity planning ofthe sales office. 2、督导销售经理和销售人员以及销售办公室文员的日常工作 Supervise the sales managersand sales executives as well as sales office Clerical staff’s daily work. Responsiblefor the hotel’s sales activities 3、商务及休闲散客,商务及休闲团队,商务会议等的销售工作 Selling the hotel toBusiness and Leisure individual traveler, Business and Leisure group, Businessmeeting etc. 4、协助市场总监发展完成年度销售计划及销售目标 Assist the Directorof Marketing on development and implementation of the annual marketing plan andsales target. 5、了解销售人员的培训需要并制定销售拜访 Make joint salescalls with the sales staff to understand their training needs. 6、计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标 Planning and developmentof an organized sales effort, such as sales blitzes, partnership in excellence… to solicit appropriate business which achieves the goals and objective of thehotel 7、为所有的部门区域发展有效地销售计划和执行文件与全面投入市场组合和管理者给予的义务 Develop an effectivesales plan in plans and action format for all segments of the marketing mix with full inputand commitment from your managers. 8、确保设定销售管理目标同时确保检测每月工作情况 Ensure thatindividual sales manager’s goals are set and monitored as well as ensureperformance on a monthly basis. 9、负责本部门销售人员的招聘，制定部门入职培训 Recruit, select andprepare orientation and training of Sales Department personnel. 10、确保实施和遵守指定的S.O.P Ensure thatprocedures as specified in the S.O.P. are implemented and adhered to. 11、保持每天的销售简报 Hold daily salesbriefings. 12、建立当前和未来的销售的目标，对所有销售人员进行直接的任务给予  Establish salesgoals, both current and futures, for all personnel carrying direct salessolicitation responsibility. 13、监督办公室工作人员和销售程序，以确保实施适当和及时处理各种信函，文件维护及系统的存档 Supervise officestaff and implement sales procedures to ensure proper and prompt handling ofall correspondence 14、协调与其他部门的销售活动，并强调与客房和餐饮部门保持良好的工作和合作关系 Coordination of salesactivities with other departments, emphasizing a good rapport and good workingrelationship with the rooms and food and beverage departments. 15、准备月度和半年的预测  Preparation of themonthly and the six month forecasts. 16、制订年度培训计划，并分发到所有销售人员进行适当的安排 Develop an annualtraining plan and distribute to all sales staff for proper scheduling. 17、密切与市场营销合作，制订战略，优化酒店的销售和收入 Work closely with theDirector of Sales and Marketing and the revenue team in formulating strategiesto optimize sales and revenues. 18、组织每周的销售会议  Chair by-weekly salesmeetings. 19、完成/跟进领导指派的其他工作，参与酒店群内的内部支援。 Complete/follow up other tasks assigned by the leader and participate in internal support within the hotel group.

岗位职责 1.负责餐饮部整个管理工作,制定并实施餐饮经营的所有计划； 2.负责实现部门的营业收入指标和利润指标； 3.与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品； 4.熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学； 5.协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务； 6.制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入； 7.建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、大专以上学历；3年以上同岗位工作经验； 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧的技能及管理技巧； 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展； 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种食品原材料出料率标准，控制产品质量和成本消耗； 5、具有社会活动能力、组织领导工作能力和实际工作能力； 6、善于调动餐饮 部各级管理人员的积极性。

1.资深销售经理负责达到其负责细分市场的客房与餐饮销售指标 2.管理下属有效地完成每日任务，并根据要求及时更新并记录销售结果。 3.与既有的客户和潜在的客户及合作伙伴保持密切的联系。 4.代表酒店参与国内国际的销售活动。 5.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6.按酒店和部门的要求完成酒店市场推广和销售任务。 7.与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。

岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态； 2、使客房达到最高出租率，获取最佳的客房收入； 3、督导下属部门，委派工作任务，明确岗位责任，随时调整工作部署； 4、保持良好的客际关系，能独立有效地处理宾客投诉； 5、协助酒店与更高一级领导处理突发事件； 6、执行部门培训工作及督促部门员工按照公司及酒店服务标准为客人提供服务； 7、完成上级领导及酒店总经理安排的其他工作。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上； 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神； 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管； 4、有效贯彻、落实并完成部门制订的每月工作计划； 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力； 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

1. 有3年以上上海市场MICE开发经验，并熟悉北京MICE市场； 2. 与上海、北京市场的会议终端组织者、重点协会、会议策划公司及旅行社会展部门有广泛的合作基础； 3. 有较强的会议策划能力、谈判能力及沟通能力； 4. 强烈的市场竞争意识，具有独立工作能力，能够承担目标压力。 职责： 1. 制定上海及北京市场MICE业务开发策略，并执行具体行动计划； 2. 开发潜在的MICE业务，与合作伙伴进行商务洽谈和签约； 3. 制定MICE目标市场推广方案及计划； 4. 根据实际业务及管理需求，每个月有1-2周在福州，其余时间主要在上海。 主要目标 ： 1. 以预算为主的KPI指标分配，超出部分可规划绩效奖励； 2. 目标市场MICE业务增量及占比； 薪资水平： 工资福利待遇对标上海同行业水平

【岗位职责】 1、负责酒店人员招聘工作； 2、负责员工培训和人事管理工作； 3、组织市场调研、编制市场销售计划、上报酒店菜价方案和当年的经营预算； 4负责落实酒店宣传和促销资料； 5、负责酒店的销售工作； 6、根据酒店物品配备标准，编制物品采购清单，上报总经理审批； 7、跟踪落实酒店统一采购物品到位； 8、负责酒店自购物品市场询价，编制自购物品采购预算，上报总经理审批； 9、按计划负责自购物品采购计划； 10、根据酒店的运营标准，结合酒店的具体实际，制定酒店运营管理的实施细则，培训到每个员工； 11、负责安排酒店清洁工作； 12、酒店周边关系协调； 13、完成总经理安排的其他工作。 【岗位要求】 1、大专学历以上，5年以上酒店经营、管理经验； 2、熟悉经营和管理系统； 3、了解当地相关政策法规； 4、诚信，敬业，注重工作结果； 5、出色的沟通能力和团队建设能力，有亲和力； 6、有很强的执行力，富有激情，能出色完成上级下达的各种指令。

岗位职责： 1. 负责酒店婚庆业务的销售和市场拓展工作 2. 制定婚庆销售策略，完成销售目标 3. 维护客户关系，提供高质量的客户服务体验 4. 管理和培训销售团队，提升团队业绩 5. 协调内部资源，确保婚庆服务的顺利进行 岗位要求： 1. 具备5年以上婚庆行业销售经验，3年以上销售管理经验 2. 熟悉本地婚庆市场，拥有良好的客户资源和人脉关系 3. 具有出色的销售技能和团队领导能力 4. 具备良好的沟通协调能力和解决问题的能力 5. 具备一定的抗压能力，能适应快节奏的工作环境

要求： 敬业、专业； 有在中西餐、宴会、酒吧基本工作经验，有经营策划能力； 参与酒店年终利润分配； 女性优先

【岗位职责】 1、监督中厨房、宴会厨房员工的工作，控制所有设施及成本，增加餐饮部的利润。 2、负责所有中餐的准备、烹饪及装饰工作，以达到最高的质量标准。 3、检查存货及成品。 4、检查所有食品的准备情况。 5、清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 6、研究当地餐饮市场，极积开创新菜。 【岗位要求】 1、同岗位工作经验2年以上。擅长粤菜、淮扬菜优先考虑。 2、接受过专业技术训练，达到中级厨师技术水平。 3、有丰富的技术及行政经验，其中在5星级饭店工作不得少于5年以上。 4、懂得成本核算，食物原料及食品营养知识。 5、身体健康，精力充沛。

（一）岗位职责 1.全面负责前厅部日常运营，制定工作计划与规章制度，优化人员招聘、培训及班次安排，落实酒店经营决策与质量管控； 2.分析客房销售数据，动态调整策略提升收入与出租率，提供预算及经营预测，控制部门成本； 3.监督服务质量及卫生标准，合理调配人力，协调跨部门（客房、销售、财务等）协作，灵活处理客人升级住房、延期离店等需求； 4.主导重点宾客接待，维护客户关系，收集反馈改进服务，亲自处理投诉及突发事件； 5.制定并控制部门预算，监管宾客信用额度，落实安全消防及员工安全教育，参与公安及酒店会议并传达政策要求； 6.主持部门会议，高效完成上级交办任务，确保前厅工作高效有序。 （二）任职要求 1.大专及以上学历，酒店管理、旅游管理或相关专业优先; 2.5年以上酒店前厅部工作经验，其中至少2年以上前厅管理岗位经验； 3.熟悉酒店前厅部各项业务流程及标准，具备较强的运营管理能力； 4.优秀的沟通协调能力、团队管理能力及客户服务意识； 5.具备较强的应变能力和抗压能力，能妥善处理突发事件： 6.年龄26-35岁，形象气质佳，普通话流利； 7.熟练使用酒店管理系统及办公软件； 8.具有国企背景、筹开型酒店、度假型等工作经验或具有相关资质证书者优先考虑。 （三）福利待遇 1.薪资：面议 2.福利保障：五险、免费食宿、节日福利、晋升通道； 3.工作环境：舒适团队氛围，职业发展平台。

任职要求： 1、 大专及以上学历，形象好，亲和力佳，三年以上销售工作经验，有医疗、护理相关行业工作经验者，或者金融、保险、房地产销售工作经验者优先； 2、 具备极强的沟通及应变能力，反应敏捷，思维缜密，亲和力强。能有效处理一般性突发事件，有敬业精神及强烈的责任心，能成单工作压力，具有团队合作精神。 3、 具备敏锐的洞察力，出色的人际管理开发能力，可以根据每个客户的特点开展客户的接待、咨询、套餐销售、参观和客户关系维护工作。 4、 电脑操作熟练，能熟练应用office等办公软件； 5、认同集团的企业文化及管理制度及流程，具有很强的执行能力； 职位描述: 1、 负责客户的接待、咨询、套餐销售、参观和客户关系维护工作； 2、负责客户个人信息的录入及信息归档工作，负责客户入所拜访工作； 3、负责解答客户问题，随时接听前台转接电话； 4、负责客户一般投拆，并及时向主管及经理汇报； 5、 完成主管及经理安排的其他工作； 6、客人明细表的录入和整理归档； 7、负责每月短信提醒并对客户的维护； 8、套餐确认函的文件夹更新及准备；

PRINCIPALRESPONSIBILITIES 主要职责 l  To continually support and improve engineering services that effectivelyaddress problems affecting both guests and colleagues. 不断支持和改进工程方面的服务以有效应对客人和同事的问题。 l  To organize engineering colleague and controls colleague to correctlyoperate all M&E plant and equipment tosuit the needs of the hotel. 组织和管理工程部人员正确地操作所有机电设备、系统，以满足酒店的需要。 l  To plan and implement a preventive maintenance program to try and achieve“zero defects” for all equipment in the Hotel. 制定、执行预防性维修保养计划，争取使酒店的设备达到“零故障”。 l  To prepare operating budgets and CAPEX budget for equipment required,repairs and maintenance, system modifications. 准备所需设备、维修保养工作、系统修改的运营预算和固定资产支出预算。 l  To assist in the assessment of training needs, planning of trainingcourses, and presentation of training courses. To train and instruct othermembers of the colleague by passing along your knowledge and skills. Inaddition, utilizing resources from the Engineering Training Library and ofoutside vendors and sources, assist them in their development and furtheradvance your own. Participate in Corporate and Property Training as directed byEngineering Management. Set an example of continuous self-development. 协助评估培训需要，培训课程，并教授培训课程。将自已的知识技能传授给其它同事。利用技术图书馆和来自销售商的信息以及其它外来的资源来使彼此得以发展和改进。按工程管理层的指示参加公司总部及你所在的分公司组织的培训。树立一个不断自我发展的榜样。 Manage repair and maintenance project and building improvements byeffectively coordinating and planning all tasks in advance of beginning anyproject. Utilize all possible resources. Coordinate efforts with engineeringand other affected departments. Use project management techniques along withthe appropriately assigned engineering team members to perform project planningand execution. All methods, materials and practices must meet and be inaccordance with local codes, brand specifications, national codes and standardpractices. Keep accurate completion and task records in the project files.Materials procurement and coordination of their availability are also criticalto the success of your position. Our goal is to cost-effectively maximize theschedule. 管理维修和保养项目，改善建筑条件。在开始任何项目之前，都要有效地调动和计划所有的作业。利用尽可能多的来源。搞好与工程部门及其它部门的合作。依靠项目管理技术和分配的适当技术人员进行项目规划和实施。所有的方法、材料和措施都必须符合当地方式、朗廷品牌的具体要求、国家方式和标准应用。将准确完整的记录保存在项目文件中。原料的采办及调度也是做好这个职责的关键。我们的目标是：在充分考虑成本效率的前提下，最大限度地推行计划日程。 l  Lead or facilitate the transfer of information regarding priorities,assignments, and problem solving at the various briefing sessions each day. 利用每天的工作汇报时间来进行有关工作重点、分工和问题处理的信息交流。 l  Fire Alarm/Life Safety System - to monitor systems as necessary, to befully informed of the system operation and to handle emergencies involving thesystems. To have a working knowledge of fire sprinkler and emergency powersystems. 火警警报/生命安全系统：按需要监视系统，彻底了解系统操作，并能在紧急情况下使用。懂得消防喷淋系统及紧急能源系统的工作常识。 l  Energy Conservation - to observe and analyze energy and utilities usage inthe hotel and on the grounds. To look for ways to conserve energy and reportany ideas to the Engineering Management. 节能：观察和分析酒店内外的能源利用情况，寻找节能方法，并将建议反映给工程管理。 l  Accident prevention and safety - to be aware of all existing departmentaljob safety analysis and to strive to work in an accident-free manner and tocreate a safe work environment for others. To continuously look for conditionswhich may endanger colleagues or guests of the hotel and to take immediateaction to correct any hazardous conditions found. 防止事故，保证安全：了解各个部门的工作安全分析，在工作中努力避免事故的发生，也为别人创造安全的工作环境。一贯留心可能危及酒店同事及客人的情况。如有发现，马上采取行动纠正。 Physical Demands: The physical demands described here are representative ofthose that must be met by a colleague to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. 体质要求:这里提到的体质要求是同事顺利完成基本职责所必需的。有残疾的同事，可以得到适当的照顾，以便能完成基本职责。 l  While performing the duties of this job, the colleague frequently worksnear moving mechanical parts and is frequently exposed to risk of electricalshock and vibration. The colleague occasionally works in high, precariousplaces and in outside weather conditions and is occasionally exposed to wetand/orhumid conditions, fumes or airborne particles, toxic or causticchemicals, extreme cold, and extreme heat. The noise level in the workenvironment is usually moderate. 危险告知：做此工作时，同事经常靠近移动的机械，并且经常有触电及受震荡的危险。偶尔需要在户外高而不稳固的地方工作。有时遇到潮湿、烟尘、过冷、过热的环境条件，接触有毒性或者有腐蚀性的化学药品。工作环境的噪音通常处于中等程度。 l  To identify hazards and potential safety concerns, and take necessaryaction. 确定存在危险和安全隐患，采取必要的措施。 l  To train and supervise emergency response team as required, and co-ordinatelife safety with the security department as appropriate. 根据需要对应急处理组进行培训监督，必要时应就安全事宜与保安部进行协调。 l  To be properly trained in fire and life safety preventions and actions, andbe knowledgeable of all evacuation procedures. 接受正规化的消防生命安全的培训，了解预防突发事件及紧急补救的措施，掌握安全疏散的流程。 l  Ensures punctual attendance and adherence to duty schedules by all subordinatesupervisors, Ensures that personal grooming and hygiene standards are beingobserved doing spotchecks in the morning 确保工程部所有人员按时出勤并随时保持良好的个人仪表与卫生标准。 l  Ensures that house rules are followed and obeyed, Provide completesecretarial support and services and maintains confidentiality in all mattersrelated with the position. 确保遵循酒店规章，提供全面的协助性支持与服务，同时确保与此职位有关的所有事宜的机密性 l  Provide unique and high quality service for our guests forwardly. 主动向酒店客人提供独特、高品质的服务改进。 l  To maintain a clean, organized and efficient administrative office. 保持办公室整洁有序高效地运作。 l  Keep good relationship with the rest department in the hotel. 保持与酒店各部门的良好关系。

【岗位职责】 1、 负责整店全年销售计划、运营指标及运营管理计划，负责预算制定，推动并确保战略指标达成，监督管理民宿管家的工作； 2、 熟悉掌握产品知识及服务标准, 熟悉酒店管理系统； 3、 负责宾客从入住到退房的全程贴心服务，并带领团队热情友好地提供对客服务； 4、 完善民宿行政人事、员工行为准则、管理制度等； 5、 与宾客保持良好的沟通，了解宾客各方面的需求和意见，及时落实解决； 6、 及时有效的解决宾客投诉，以及协调处理酒店突发事件； 7、 负责制定运营宣传推广计划、促销活动、开业活动等策划执行； 8、 负责组织营运和管理公司等工作，配合公司整体战略，拓展新机构，能够组建团队、实施和协助培训，实现战略目标； 9、 对运营数据进行统计、分析和总结，不断提高入住指标和品牌影响力。 【岗位要求】 1、 男女不限，年龄28-45周岁，大专以上学历，专业不限，酒店管理、旅游管理专业优先； 2、 良好的团队管理经验，敏锐的市场分析能力及善于商务谈判； 3、 良好的执行能力，善于利用互联网进行传播推广能力； 4、 了解酒店在线旅游市场，善于策划组织方案，文字功底扎实，对数据敏感； 5、 工作积极主动、能承担压力、时间观念强、具备良好的沟通能力和团队协作精神。 6、 具备敏锐的市场敏感度和分析能力； 7、 性格外向、沟通能力强、良好的抗压能力，具备服务意识和服务态度； 8、 良好的团队合作精神和沟通、协调、应变能力； 9、 积极主动，吃苦耐劳，沟通能力强，良好的语言表达能力，有服务他人理念及团队精神。 【全国荣盛项目储备】

Scope of Job: This role exists within the Food & Beverage department to compliment, strengthen, develop and support the Restaurant Management team. This role is varied and exciting; each day will bring fresh challenges that need to be met with a positive mental attitude whilst delivering Excellent Guest Service. You will support Senior Food & Beverage Operations Manager by managing the day to day operations in the Resort restaurant/assigned clusters and be a natural inspiration to the team. You will drive sales, profitability, quality and service. Main Responsibilities 1. Job Purpose - Be responsible for excellent customer service delivery in the F&B locations of the Resort. etc Restaurant, Food Stand/Kiosk and Food Cart Operation. - Ensure all staff and working practices comply with relevant Hygiene and Safety legislation requirements, audits and Standard Operating Procedures. - Maintain excellent communication links within the F&B team and with other departments across the resort. - Develop and lead a positive, professional and strong team - with a focus on guest satisfaction, quality food delivery and development of a highly trained team. 2. Business Impact/Results - Ensure staff wage costs are monitored and kept within budget in the restaurant/assigned cluster. - Ensure all other operational costs for the restaurant are kept within budget. - Be responsible for stock control, wastage, cost lines and increase revenue where possible in the restaurant service area. - Take an active managerial role in stock take procedures and act upon results in a proactive manner. - Ensure all staff are trained in upsell techniques and regularly review to ensure compliance. - Cross-train all F&B staff members to work within different F&B areas of the resort. 3. Decision Making & Autonomy - Monitor and review the operation of the restaurant/assigned cluster to ensure maximum efficiency and guest satisfaction. Where necessary, implement changes to improve. - Monitor and respond accordingly to expenditure associated with equipment and maintenance. - Ensure full compliance of Standard Operating Procedures within the F&B team and take appropriate action where necessary. - Working with the Senior F&B Operations Manager, responsible for managing the restaurant/assigned cluster throughout the year, managing the budget and allocating resources accordingly. 4. Managing Resources - Identify areas of opportunity for further development in both own and team members learning and development, taking appropriate opportunities to share, coach and mentor. - Ensure six week reviews are completed for seasonal employees and manage the PDP process for employees reporting to this role. - Comply with all people manager policies and procedures, ensuring the F&B team adhere to them at all times. - Provide a balanced level of support and leadership to other departments in the resort. - Ensure the F&B team have a clear understanding of their roles and responsibilities and the importance of their contribution towards the overall success of the resort. - Ensure the relevant information, tools and training are available to the F&B team enabling them to deliver exceptional service. - Complete duty manager shifts as and when required to support the business. - Along with the Multi Unit Manager, have responsibility for the restaurant budget, providing the Senior F&B Operations Manager with regular updates and ensure the budget frame is met. - Manage the working schedules for the team in conjunction with the budget, completing and tracking payroll on a daily and weekly basis - Stock management. - Ensure all machinery and equipment is well maintained. 6. Health & Safety Senior Managers/Managers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Requirements 1. Creativity - Understand and relate to the dynamic nature of the Food & Beverage Business. - Input ideas and information to improve the efficient running of the restaurants in the resort. - Develop an interactive and unique style of service that is tailored to target guests and their individual requirements. This inspirational approach should be rolled out to motivate the &B team to add value to our guests’ experience. - Suggest and implement agreed initiatives that will impact the business in a positive manner. 2. Communication - Work closely with the Chef De Cuisine and Senior Food & Beverage Operations Manager to ensure the smooth running of the restaurant and provide regular operational updates. - Maintain excellent lines of communication with both members of staff and guests. - Liaise closely with both Chef De Cuisine and Senior Food & Beverage Operations Manager to ensure correct stock levels are available to maximise the offering to our guests and ensure consistency. - Deliver motivational shift briefs to ensure the F&B team are up to date with the latest company information and inspired to begin their shift looking after our guests. - Develop and maintain positive relationships with all departments. - The Department has a wide number of external contractors; maintain close effective links with these. This includes understanding the contractual agreements and ensuring best practices are followed. - Attend company training programmes to develop capabilities such as People Management skills, Recruitment skills, Financial and Disciplinary training to name a few. - Use the Personal Development Plan program in conjunction with your Manager to identify areas of growth potential. - Assist in the delivery of departmental courses to all F&B employees. - Ability to smoothly communicate in English and Mandarin to the understanding of Management, employees and guests and provide effective communication. 3. Applied Knowledge & Specialist Skills - Excellent communication skills. - Have an awareness of our guests needs and wants to eliminate complaints and exceed expectations. - Strong impact and influencing skills. - Be a role model for the Merlin Way. - As a member of the Food & Beverage Department you are expected to perform regular F&B Duty Manager shifts. - Administration knowledge of F&B operations and quality management, proficient in Microsoft office programs, workforce management, POS system, ordering and inventory system 4. Complexity & Problem-solving - Take an active interest in monitoring and reviewing guest feedback to identify areas for improvement and maintain excellent levels of guest satisfaction. - Complete regular service reviews of staff to ensure maximum efficiency within the Restaurant. - Overcome any operational issues to ensure that the delivery of Food & Beverage service is not jeopardised at any time. - Take initiative to identify potential problems and take action to ensure corrective solution is achieved.

The candidate who has F&B background and familiar with restaurant would be preferred. 优先考虑有餐饮背景，熟悉餐厅运作的候选人。 1. Assist the General Manager in the overall running of the hotel by participating in the decision making of the hotel’s policies, philosophy, direction, goals and objectives and is responsible for their implementation thereafter. 通过制定酒店政策,企业哲学,发展方向,目标和宗旨并将其实现来协助总经理对酒店进行运转. 2. Oversee the performance of the Executive Chef and all Outlet Managers by providing guidance and assistance in the execution of their responsibilities and helping them set the agreed Departmental objectives. 通过提供引导,协助执行职责和帮助制定部门目标,监督行政总厨和所有餐厅经理的业绩 3. Direct and control all subordinate Food and Beverage associate to ensure that all day-to-day operational matters are handled on time and guest’s expectations are met. 管理和控制所有餐饮部员工以确保日常事务及时被处理并达到客人期望值. 4. Ensure that the standards of Food and Beverage meet or exceed expectations by overseeing the quality, consistency and presentation in all outlets and making sure that they conform to the hotel’s requisites at all times. 通过监督所有餐饮部门食品和酒水的质量,一致性和各分部的产品展示,确保任何时候都符合酒店标准或超出标准。 5. Ensure that the standards of service in all outlets are in conformity with the requisite standards of the hotel and that they meet or exceed expectations by sending associate for training, etc 选派员工参加培训以确保所有服务标准符合酒店标准或超出标准. 6. Prepare, communicate and implement, in conjunction with the Executive Chef, an annual Food and Beverage promotion for all restaurants and assists Sales & Marketing in designing the advertising material for such promotions. 协同行政总厨起草,沟通和实施年度促销计划并协助销售部制定促销广告. 7. Prepare, communicate and implement, in conjunction with the Executive Chef, menu change cycles for all restaurants 协同行政总厨起草,沟通和实施所有餐厅的餐单更新. 8. Ensure the implementation and maintenance of O.E. par stock in all outlets and oversees the inventory taking and control. 确保所有餐厅的固定资产的运行和维修并监督盘点的执行和控制. 9. Ensure the implementation and maintenance of beverage par stock in all outlets and oversees the stock taking and control. 确保所有餐厅的酒水的运行和保质并监督盘点的执行和控制.、 10.Responsible for all Food and Beverage pricing, maximizing outlets profitability while maintaining value- for-money principles. 负责餐饮部价格以及维持等值原则最大化盈利 11. Responsible for strengthening cost-profit ratios by continuously monitoring the Food and Beverage cost and performing financial performance analysis. 通过监控餐饮成本和财务状况分析加强利润率的提高. 12. Responsible for the implementation and co-ordination of all Food and Beverage related aspects within the group’s Balanced Scorecard Programme and for the Group’s profit chain efforts. 负责实施和协调餐饮基于集团平衡计分卡项目和集团利润率之间. 13. Responsible for submitting to the General Manager an annual business plan. 负责提交年度计划准则给总经理。 14. Assist in the preparation of the hotel’s annual budget and, more specifically, prepare, monitor and control the hotel’s Food and Beverage budget. 协助制定酒店年度预算,更具体的说是监督和控制餐饮部预算. 15. Oversee the standards of cleanliness and hygiene in all Food and Beverage areas and take appropriate action when necessary. 监督所有餐饮分部的清洁和卫生并在适当的时候采取适当的行动 16. Maintain an efficient administration within the Food and Beverage Division preparing and submitting operational reports on time. 维持有效率的行政并及时呈递运营报告

Your day to day 日常职责   1.To manage salesactivities and events in line with the annual sales and marketing plan and toachieve /exceed budget and sales strategy for your hotel    按照年度市场销售计划管理销售工作和活动，完成并超越酒店的预算和销售战略目标。   2.Assists in producing the Annual Revenue Plan.    协助制定年度收入计划。   3.Assists in producing, implementing andmonitoring action plans to ensure Revenue Plan objectives are achieved.    协助制订与收入计划相关的工作计划，以确保收入计划目标得以实现。   4.Analyses current and potentialmarkets/trends, coordinates all activities to maintain and increase revenuethrough added business volume and increased rate.    对现有的和可能性的市场/趋势进行分析，协调各种活动，以通过增加的业务量和提高的价格来保持并增加收入。   5.Procures new and repeat business for thehotel by monitoring contact with airlines, wedding agencies, commercial houses,private clubs and professional associations within local, domestic andinternational markets. Maintains contact with planners, corporate accounts,incentive buyers, airlines and wholesalers, through personal sales calls,telephone contacts and written communications.    与当地的、国内的和国际市场上的航空公司、商行、私人俱乐部，行业协会，等保持联系，以发展新客户及保持老客户。通过个人销售拜访、电话和书面交流等与策划者、企业客户销售人员、奖励购买者、航空公司等保持联系。   6. Increasing hotel ADR, OCC, local food and beveragebanqueting sales    增加酒店入住率，平均房价，及当地餐饮和宴会的销售收入。   7.Meets with guestsfrom major producers/organizers of big events staying in the hotel to ensurecustomer satisfaction    会见在酒店下榻的活动组织者的客户，以保证客户的满意度。 What we need from you 我们需要你具备   1.Demonstrated abilityto interact with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.    具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。   2.Problem solving,motivating, organizational and training abilities.    具有解决问题，组织和培训能力。   3.High proficiency inwritten and spoken English and Mandarin    具备熟练的英语，中文口语书写能力。   4.Above 3 years related experience or an equivalent combination of education andexperience    3年以上相关工作经验，或与此相当的教育与工作经验结合的背景

一、岗位职责： 1.在店总经理的领导下负责酒店的市场开发，酒店客房、晏会、商务客户的销售工作。 2.及时掌握国内外旅游市场动态，定期分析市场动向、特点和发展趋势，拟定市场销售计划，报上级审批后组织实施。 3.密切联系国内外客户，了解市场供求情况，客户意向和需求，积极参加国内外的旅游宣传、促销活动，与各地区客户建立长期稳定的良好合作关系，不断开拓新市场，新客源。 4.经常走访客户，征求客户意见，分析销售动态，根据市场变化提出改进方案，把握酒店的营销政策，提高酒店平均房价和市场占有率。 5.协调各部门之间的关系，加强横向沟通，配合做好接待、销售工作。 6.合理调配使用部门内部人员，调动员工的积极性，不断提高员工的工作效率和业务水平。 二、任职资格： 1.有强烈的事业心、责任感，善于社交，待客热情有礼； 2.熟悉酒店销售学、酒店管理学，掌握旅游经济学，旅游心理学、公共关系学方面的理论知识。掌握旅游市场动态、特点和发展趋势，熟悉与各部门沟通联系渠道。了解各酒店的竞争手段，价格水平，客户状态，客人的需求。熟悉涉外工作的礼仪、礼节； 3.根据客源市场变化的情况，不断巩固传统市场及客户；积极开发新市场，新客源，提出有利于酒店销售的新设想、建议，发展多层次的市场销售渠道; 4.分析、判断能力 ; 根据酒店对外销售的总方针、总政策和总经理制定销售策略，根据市场情况和客源变化不断进行分析判断，提出适合酒店的销售计划，并有针对性地提出具体客源市场的销售措施，以保证酒店的最佳客户入住率和收益； 5.市场营销、酒店管理、工商管理、旅游管理等专业背景，大专以上学历优先。 福利待遇：高底薪+高提成+绩效奖金、五险一金、传统节假日过节费等 三、工作地址：深圳市龙华区大浪街道华宁路16号龙华智选假日酒店 深圳龙华智选假日酒店隶属洲际酒店集团（IHG）旗下品牌，由深圳市恒迪置业集团有限公司投资开发建设。拥有184间客房，2间会议室、多功能餐厅、健身房、洗衣阁、停车场等服务设施。采用洲际集团智选假日品牌“新一代”设计理念，打造出一个集工作、休闲、餐饮为一体的共享“智.空间”，向宾客提供灵活多变的工作和休闲模式，贯彻满意的服务精神，全方位满足宾客的住宿体验。

1. Formulating market listsfor the routine purchase of fresh food including meat, fish, poultry,provisions, produce, dairy, cheese, bread; and as well, similar lists for allbeverages such as liquor, wine, beer, sodas and juice, and all non-perishablefoods. 列采购清单按常规购买新鲜食物，包括肉类，鱼类，家禽，规定，生产，奶制品，奶酪，面包，以及酒水，如葡萄酒，啤酒，碳酸饮料和果汁饮料和所有非生鲜食品。 2.  Establishing vendorpartnerships for all major categories of Food & Beverage. 和主要的食品酒水供应商建立合作伙伴关系。 3. Administrates a PurchaseRequisition/Purchase Order system for the hotel including instruction to hotelstaff, setting up a filing system for easy reference, selling up a Receivingsystem and training an Assistant and a Receiver to handle these duties on aregular basis per the job descriptions for those positions. 管理酒店所有部门的采购申请 /采购订单，建立一个参考备案制度，建立一个接收系统并培训一名员工协助相关事物的处理。 4. Maintains and supervisesstorerooms for food, beverage and some non-food items depending on each hotel's logistics. Trains and supervises all storeroom personnel in accordance withjob descriptions outlined for these positions. 根据每个酒店情况维持和监督食品，饮料和一些非库房食品。培训和监督库房人员根据工作职责进行工作。 5.  Implements and enforcesall control procedures for hotel goods entering through the purchasing area. 贯彻执行所有酒店商品通过采购程序进入。 6.  Responsible for alldepartmental reports such as payroll, schedules, personnel documentation, etc. 负责部门的工资,安排和个人档案等。 7. Responsible for allstaffing requirements for Purchasing Assistant. 负责所有采购部员工。 8. Attends meetings asrequired or delegates appropriate representatives. 出席或代表出席相关会议。 9.  Performs other tasks asdeemed appropriate by the Executive Committee. 执行行政委员会安排得其他任务。 10. Represents The JWMarriott philosophy at all times. 履行JWMarriott的哲学观。 11. Report to work inuniform following all appearance standards. 上班时遵守仪容仪表和制服制度。 12. Follow all companypolicies and procedures. 遵守公司所有的政策和程序。

岗位职责 1、协助市场销售总监开发市场销售计划和预算准备工作，负责完成酒店的会议、宴会、展会等销售目标和酒店的总营业目标。 2、制定会务销售的市场推销计划、并完善会务销售部工作程序和标准，制定会务销售部规章制度并指挥实施； 3、分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，确保完成全年的预算任务。 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段 6、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 岗位要求 1、大专以上学历，从事相关或同等职位3年以上经验； 2、具有酒店会务销售岗位工作经验，能结合行业特点开展整体市场营销工作，具备团队合作精神； 3、对大型会务的组织及执行有丰富的经验，有优质客户积累； 4、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力 5、有强烈的事业心，责任感和勇于开拓的精神

1.直接对市场销售总监负责，根据酒店市场销售计划，制定相应的客房、会议和宴会营销计划，具体执行争取商务、散客及团体客源的销售工作。 2.掌握国内外商务、散客及团体市场动态，宴会定位情况，预测商情，定期向市场销售总监提出销售调研报告。 3.制定销售计划，确定销售目标、销售重点和行动方案；并对市场销售计划中所负责部分在执行中所存在的问题提出改进意见。 4.有效运用和选择各种销售渠道，不断扩大销售网络，争取最佳营业收益。 5.制定、修改和审核有关报价方案、合同协议及推销函件等往来资料。 6.审核和审批各项销售业务流程，规范和完善团队接待、VIP接待等流程。 7.建立科学的客户档案资料管理系统。 8.指导并协同销售人员，按计划走访重点客户，了解客户意见，增强与客人的沟通，与客户及代理机构建立长期稳定的合作关系。 9.指导并督促各销售人员按照计划定期拜访客户，并及时反馈和处理客户意见。 10.根据销售计划监督各销售人员的工作情况，对各项销售工作进度作出及时或定期检查，对大型的销售活动和大客户的跟进加以控制以保证酒店收益的最大化。 11.依照《市场销售管理手册》监督各销售人员的行为规范，保证销售部各项制度规范化。 12.协调各部门之间的关系，加强横向沟通，共同做好接待服务工作。 13.合理调配使用部门员工，调动员工的积极性，不断提高员工的工作效率和业务水平。 14.定期组织部门员工活动，关心员工生活，创造和谐的工作环境，打造和谐进取的工作团队，培养一流的销售队伍。 15.完成上级交办的其它工作。 本招聘岗位需求2024年内有效，招满为止。