Job Summary 职位简述 Director of Rooms is in charge of Rooms Division. The Director of Rooms is responsible for ensuring resort provides the highest level of guest services and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the Resort by providing assistance and direction as needed.   房务部总监负责管理房务部运营。房务总监负责确保房务部所有同事都按照服务标准和程序为客人提供最优质的服务。并通过持续地关注与指导，确保酒店的战略方针及愿景规划在房务部的工作范围内得以实现。同时，房务总监也将根据需求为酒店整体的运营策略提供资源和协助 Key Duties and Responsibilities 主要义务和职责 § Communicate management strategy and targets to department headsand line talent and lead the team to achieve the goal(s). § 与各部门经理及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。 § Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. § 管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。 § Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. § 与收益管理和销售团队协作，最大化酒店入住率、收入和利润。 § Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Director of Front Office, or Director of Housekeeping to check and follow up the guest require to be completed; to check the VIP rooms daily as well. § 每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、市场销售部等分享；安排前厅部总监或客房部总监检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。 § Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. § 进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。 § Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. § 参与部日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 § Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. § 管理和控制运营设备及物资储存数量的盘点，进行计划性采购。 § Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. § 参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。 § Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. § 坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。 § Verifies that all information requested by the local police authorities are adhered to and prepared accurately. § 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 § Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. § 确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。 § Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. § 系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。 § Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. § 寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。 § Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. § 系统化内部沟通渠道，以确保客人需求被准确并高效地满足。 § Sets short term and long term measurable objectives to continually improve service levels. § 为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。 § To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. § 有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。 § Liaison between all sub-departments and rest of hotel effective for guest experience. § 在房务部与酒店其他部门之间有效的沟通来提高宾客体验。 § Make sure Rooms Division Complete Division/Department Target and support hotel target on Revenue, GOP,  LQA etc . § 确保房务部门完成并协助酒店完成经营收入，毛利润、和宾客体验质量等目标值。 § Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. § 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 § Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. § 指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。 § Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. § 通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。 § Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. § 在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。 § Drafts and evaluate work flows to improve and optimize organization. § 对工作流程进行制定和评估以达到优化提升的目的。 § Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. § 招聘、任命和培训出一个可胜任且有信心超越客人期待的房务部团队。 § Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. § 为团队中的高潜力人才创建职业发展规划。 § Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. § 以辅导的方式，通过绩效评估系统来认知和发展人才。 § Carry out disciplinary actions in line with hotel procedures. § 按照酒店规章制度对不合适的行为采取相应措施。 §  Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. § 参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。 § Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. § 参与收入预算和人员预算的制定，关注收入并对部门损益负责。 § Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. § 关注酒店行业目前和将来的发展趋势、应用实践和系统使用，确保既定的竞争计划的实施。 § Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. § 通过参与收益管理相关会议，以及支持并执行收益管理战略规划及策略，以达到客房收入最大化的目的。 § Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. § 参与月度财务相关会议，关注账目信息，以确保所有财务制度在部门内被严格执行。 § Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. § 通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。 § Ensure cleanliness and appearance of all guest related areas. § 确保所有对客区域的清洁和外观符合品牌标准。 § Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. § 与卫生经理协调安排房务部月度卫生检查，收集缺陷报告并提交行动计划，以确保食品卫生安全标准被严格地执行和落实。 § Ensures clear communications with all other department/division heads. § 确保与酒店各部门经理/总监之间的沟通顺畅。 § Participate in hotel’s Executive on Duty program (if needed). 参与酒店的行政值班（如需）。

岗位职责 1.在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。  2.提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3.协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4.协调各部门关系。  5.研究市场发展趋势和客户需求，推出符合市场趋势的酒店产品。  6.审定酒店的市场营销方案，和客户满意度，不断提高酒店整体经营状态和水平。  7.提高酒店的管理水平、服务质量。  8.协助总经理负责酒店人才培养，提高酒店整体管理水平，员工素质和服务质量。 任职条件 1 大专及以上学历，酒店管理等相关专业。  2 工作经历主要为国际品牌酒店，具备同岗位工作经验。  3 具备丰富的酒店筹建筹开工作经历，并担任关键岗位角色。  4 熟悉酒店各部门服务及管理流程，尤其具备丰富的房务体系专业知识。  5 善于管理和经营团队，事业心强，富有激情。  6 有较强的适应、沟通、计划、决策和综合判断能力。  7 英语可作为工作语言。  8 能服从岗位工作安排，职业形象较好。 具体工作城市和业务，将会根据实际情况进行安排和确认。 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

岗位职责： 1、 储备期间协助总经理做好酒店的经营管理工作，落实总经理分派的各项工作任务。 2、 需到体系内培养基地挂职培养，至少分管两个及以上部门，以熟悉体系标准，加深企业文化认同。 3、 协助区域总参与区域内的筹备项目，负责两个及以上业务模块的筹备工作。 4、 外部招募的储备总经理，需集中总部学习，并安排其学习酒店SOP及企业文化培训。 5、 内部选拔的储备总经理，需交叉学习至少两个其他部门的业务。 6、 储备培养时间3-6个月，储备到期或有需要匹配的新项目时，对储备总经理进行匹配度评估（包括能力素质、企业文化等），并结合储备期评估标准，将通过评估的储备总经理推荐至合适项目任职。 岗位要求： 1、服从全国外派。 2、年龄30-45岁之间，大专以上学历，旅游管理、酒店管理相关专业优先。 3、5年以上部门总监或3年以上总助、副总工作经验，酒店市场销售、房务管理出身优先考虑。 4、良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 5、较强的组织协调能力，能独立处理对内对外各种关系。

工作职责: 1、全面负责酒店运营管理工作； 2、执行公司产品、对客服务、品牌、价格等连锁标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受； 3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标； 4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求； 5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 任职资格: 1、5年以上高端酒店从业经验，熟悉酒店整体运营及管理； 2、善于团队建设和成本控制，良好的沟通能力； 3、具备强效的执行力、协调能力、创新能力和危机处理能力； 4、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

1、大专及以上学历，年龄28-35岁； 2、5年以上品牌连锁运营或五星级酒店餐饮总监工作经验；对品牌餐饮整体营运、多店管理及培训，并具备新店筹备的工作经验； 3、熟悉餐饮行业现状和发展趋势，熟悉商业运营流程； 4、有较强的协调和沟通能力及处理突发事件的能力； 5、全面制定及督导本部门各级管理人员的培训及考核工作，激励员工成长，提高员工素质，保持公司对服务及出品的标准； 6、与市场部进行品宣协同运作（如：大众点评、小红书、公众号、抖音等），并具有相关独立运营及管理经验； 7、具有高度的工作热情，良好的团队合作精神。

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上中高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

【任职资格】 1、擅长【厨房】管理，清晰了解厨房运作、成本管控及出品管理； 2、擅长重要宾客及团队接待，有高度的服务意识，并能身先士卒带领团队； 3、优秀的沟通能力。 【岗位职责】 管理范围：早自助餐厅、全日餐厅、粤菜馆；中厨房、西厨房、凉菜烧腊间、面点房。

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上中高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

Position Overview： 职位描述： Responsiblefor management and running of the Housekeeping, Public Areas, Laundry, Floristand Landscaping in an efficient and cost controlled manner. Management of allcolleague’s requirements to meet the demands of the operation and ensuring theultimate guest and colleagues satisfaction by providing an unblemished servicethat create amazing experiences and everlasting memories in accordance with theset standards, policies and procedures set by the resort.  This role has a high level of guest impactdirectly and indirectly. The cleanliness and presentation of each guest room,public areas and linen has a large impact on the guest’s stay and it isimperative that each area meets the resort standards on arrival of the guestsand consistently throughout their stay.   高效率地管理和运作客房部，且做到很好地管控成本，责任还包括公共区域、洗衣房、花房和园林绿化。领导部门的所有同事做到符合运营要求，严格遵循度假酒店制定的标准、政策和程序，通过为客人和其他同事提供零瑕疵服务而令他们满意，并且为他们创造美好的体验和终生难忘的回忆。这个角色在对客方面不论是直接还是间接都有很大的影响。每一间客房、每一处公共区域和每一件布草的洁净呈现都会给客人的入住体验造成正面的影响，所以很必要使每一个环节都符合度假酒店提出的标准，而且并把它贯穿到从客人到店开始一直到离店的整个入住期 The Role： 岗位职责： OPERATIONS 运营 1.  Overseas operation ofHousekeeping department 全面负责客房部的运营工作 2.  Interact withindividuals outside the resort, such as suppliers, contractors and competitors 同酒店外部有个人交流，如供应商、承包人和竞争对手 3. Manage in conjunction with the Laundry Managerthe inventory and control of linens as they relate to restaurant, guestroom,suite and villa 与洗衣房经理一起管理并控制餐厅相关布草、客房、套房和别墅的布草库存 4. Oversees operation ofLaundry / Valet and Uniform Room 全面负责管理洗衣房、送洗服务和制服房 5. Verify status on room reports, determinediscrepant rooms, prioritize and update status of departing guest rooms 根据报告上的房态，查明差异，优先更新退房状态 6.  Ensure that staffing level requirements are metwhen both minimum and maximum occupancy levels dictate 确保人员的配备按照要求符合住房率最低和最高水平 7. Responsible for non-valuable lost and founditems in Resort负责酒店非贵重物品的失物招领 8. Conduct regular inspections of the resort toensure adherence to cleanliness and maintenance standards  确保按照卫生标准和维护标准定期组织检查工作 9. Lead departmental meetings for the team inorder to streamline communication  为了保证通畅的信息沟通和传达定期领导举办部门会议 10. Accepts responsibilityfor carrying out other management duties as requested by the General Managerand / or the Director of Rooms  接受总经理或房务总监要求的其它管理任务 GUESTSATISFACTION 宾客满意度 1.  Create luxury for the senses by developing andimplementing the service experience agreed with the General Manager 通过发展和执行总经理批示的服务体验为客人创造超奢华感受 2. Ensure delivery of the company experience byreviewing resort operations from the guests’ perspective as well as thebusiness perspective 通过从客人的角度及经营的角度回顾酒店的运营，确保公司的服务理念被付诸实践 3. Maintain a strong, personalized relationshipwith guest and ensure that their every need, however demanding, is satisfied atall times 跟客人保持良好的、个性化的宾客关系，确保他们的需求，不管有多高的要求，总是都被满足到 4. Research and record guest preferences inconjunction with team members in developing strategies to enhance the WOWfactor 联合团队成员一起研究并记录客人的喜好，并开发提高创造“哇”惊喜因素的战略 5. Keep current on the pulse of guest, constantlyseeking opportunities to follow up on and enhance their experience 深入了解客人当前的情况和需要，不断地寻求机会提高客人的入住体验 6. Work closely with the Engineering, Front OfficeManager and Guest Services Manager to ensure effective coordination of guestarrivals and departures to the highest level of product delivery 紧密地与工程部、前厅经理和宾客关系经理合作，确保客人的到达和离店等信息有效地传达和协调，使客人获得高质量的服务 LEADERSHIP 领导力 1. Deal expeditiously with any misuse ofequipment, misbehavior or breach of policy or procedure 迅速地处理任何的设备滥用、不当行为或者违背政策和程序等规章制度的行为 2. Train, motivate, evaluate, coach, mentor anddirect team members and team leader to meet desired goals 培训、激励、评估、指导和带领团队成员和主管，从而达到预期目标 3. Apply corrective discipline where necessary toensure professional conduct and expected performance levels at all times 必要的时候运用纪律惩罚措施纠正错误行为，确保始终保持专业行为和所期待的工作表现水平 4. Remedy any unsafe practices and conditionsimmediately 立即纠正任何不安全的行为和状况 5. Maintain positive & professionalrelationships with all other departments and rapport with guests and visitorsto the resort 与其他部门维持积极正面和专业的关系, 与酒店住店客人和访客保持友好和谐的关系 FINANCIAL 财务业绩 1. Develop the annual budget in conjunction withthe Director of Rooms, Director of Finance and General Manager 与房务总监、财务总监和总经理一起制订年度预算 2. Regularly monitor actual vs budgeted expenses 定期监查实际花销对比预算花销 3. Control the elements that determine thedepartment’s profit and loss by managing all major operating expenses tominimize costs while providing excellent guest and team member services. 通过对主要运营开销的管理将成本最小化，同时又能为客人和团队成员提供优质服务，从而控制已判定的影响部门盈亏的因素 4. Maintain accurate par levels and inventory ofsupplies and equipment within the department 保持部门运营用品的库存和盘点客房部用品和设备 5. Bear ultimate responsibility for monitoringconsumption and ordering replacement of linen and cleaning supplies    对监督消耗品的使用和补充布草和清洁用品的订购承担最终极责任 ADMINISTRATION 行政 1. Develop, participate in and implement businessplans for the resort that are aligned with the company’s vision, mission,principles and strategies 参与开发并执行酒店与公司愿景、使命、原则和战略一致的经营计划 2. Develop and implement strategies forhousekeeping that support achievement of the resort’s goals 开发并执行客房部的战略计划从而支持酒店目标的实现 3. Attend and ensure attendance of team members atall training sessions, courses and seminars 参加并确保团队成员参加所有的培训、课程和会议 4. Perform any guest related duties assigned by directreport 执行上级分派的任何与客人相关的工作和任务 5. Constantly seek newways and ideas to achieve the vision and mission of the resort 不断地寻求新的方法和想法从而实现酒店的愿景和使命 Talent Profile： 岗位资质： 1. Knowing the rules and regulations of Capella Tufu Bay，Hainan 熟悉海南土福湾嘉佩乐酒店的规章制度 2.  Highly effectivecommunication skills (written and verbal) 高效的沟通能力（书写和口头） 3.  Competent presentationand public-speaking abilities 出色的口才演讲和公众演说的能力 4.  Ability to build solid& genuine relationships with customers 具备能与客人建立真诚实意的深厚宾客关系的能力 5. Highly organized andable to prioritize and meet deadlines in a fast-paced environment 工作上井井有条，能够在紧张快速的氛围中分清主次，按照轻重安排工作从而准时完成各项工作任务 6. Excellent command ofEnglish, written and verbal 良好的笔头和口头英文水平 7. Computer literacy amust, with a highly proficient knowledge of Word, Excel, Word, Outlook andPowerPoint. 必须具备电脑书写的能力，能够熟练使用办公软件：Word, Excel,Outlook 和PowerPoint 8. Self-confident,creative and proactive, able to prioritize and make effective decisions 自信、创新并且有积极主动性，能够分清主次并作出有效的决定 9.   Highly effectiveleadership 高效的领导力 10. Ability to maintain ourminimum standards, colleague performance and customer satisfaction 能够维护我们的最低标准，同事的工作表现和宾客满意度 COMMUNICATION 沟通与交流 1.     I foster two-way communicationbetween myself and my colleagues 与员工之间寻求双向交流 2.     I respond to questions and requestswith complete answers and follow up appropriately 对提出的问题及要求即时响应及提供完整全面的回复并合理的跟进 FUNCTIONAL SKILLS AND KNOWLEDGE 职业技能与知识 1.     I understand the full scope of myduties and demonstrate initiative 全面了解岗位职责并积极展现主动性 2.     I take responsibility for my actions 对自己的行为负责 RESPONSE TO SUPERVISION 监管回应 1.     I demonstrate respect for my leaders 尊重领导 2.     I respond to supervision positively 积极响应并进行监管 TEAM MANAGEMENT & DEVELOPMENT /INFLUENCING & WORKING WITH OTHERS 团队管理和发展/影响力和团队协作 1.     I promote co-operation and trust within myimmediate team, department and property as a whole 以团队、部门及酒店为整体，促进团体的协作及信任 2.     I provide regular training and developmentopportunities for my colleagues to perform their duties effectively 为员工提供日常培训和发展机会以促进工作效率 3.     Where Colleagues do not have anyone tosupervise, then the competency will be replaced by with the following 2behaviors: 对无直接下属的同事可遵循以下2种方式： 4.     I promote co-operation and trust within mycolleagues and work environment 在工作中给予同事充分的配合及信任 5.     I openly share my skills and knowledge in mywork environment 在工作中分享技能与知识 PROBLEM SOLVING & DECISION MAKING解决问题与合理决策 1.     I demonstrate a logical problemsolving approach 展示有逻辑解决问题的途径 2.     I can be entrusted to make decisionswhen required 关键时果断做出决策 INNOVATION & CREATIVITY 改革与创新 1.     I regularly seek new opportunitiesfor change 寻求新的契机变化 2.     I assist in resolving resistance tochange 排除阻力应机变化 DRIVE FOR RESULTS 注重实效 1.     I set clear, realistic andchallenging goals for my department & team 为团队及部门设定清晰有挑战的目标 2.     Icommunicate the business targets to my team/peers and am able to steer them toachieve the results 与员工分享经营目标并驱动部门团队与同行达到目标要求 Education学历：University / College degree or a formal education inManagement本科或大专管理专业学历（可选择的）。 Experience:经验：In depth knowledge of Hospitality, Approximately 3-4 years’ experience as a Manager / Assistant Manager有丰富的酒店行业知识，要求约3-4年的经理或副经理级的工作经验。 Other 其他:：Additionallanguage ability preferred. 具有其他语言能力将优先考虑。

·       Conducts regular inspection of front and back of F&B operations to check on set-up/service/food quality / general maintenance/cleanliness ·       Conduct market surveys as required and plan /implement appropriate measures to increase market share ·       To brainstorm/keep updated on new technology to improve work efficiency ·       Coordinate with the Executive Chef / Executive Sous Chef / Outlet Manager on the set-up, implementation, and sales of all outlet promotions and menu planning ·       In conjunction with the Division Head, Executive / Head Chef, to establish standard recipes/specifications sheet and theoretical sales prices for food and beverage services in sections appointed ·       Participate in effective staff management (staff hiring / termination/transfers/overtime) ·       Ensure that the quality of food/beverage/service provided is consistently maintained ·       Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage ·       Notes any shortcomings in hardware and software and take appropriate actions ·       To ensure consistency of quality, taste, presentation, temperature of beverage served in all restaurants and bars(according to Marriott standard) ·       Conduct daily briefing ·       Obtains all information available for upcoming year(occupancy, forecast, trends, reservations, festive periods, etc.) ·       Maintains proper and adequate controls are in places specifically over purchase orders and requisitions ·       To ensure that purchasing, receiving and all storage are efficiently handled and that the goods purchased conform to the company’s specification ·       Establishes an annual promotion and menu plan with the Executive Chef ·       Approves all staff additions or replacement, manages annual leaves, Public Holidays / Statutory Holidays ·       Monitors productivity performance as shown in monthly productivity reports and reviews with appropriate department heads Conducts performance evaluations of essential management staff

岗位职责 1.负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2.确保部门成本及各项费用，得以良好的控制。 3.根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5.检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6.组织编制部门工作程序及工作考评。 岗位要求 1.大专毕业学历或同等以上。 2.有同星级客房管理工作经验优先。 3.熟悉客房部专业知识，熟练使用电脑。 4.掌握熟悉客房管理、服务流程和质量标准。 5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

岗位要求： 1、中高端酒店总经理岗位工作满五年以上，其中在一处担任总经理岗位满三年。 2、熟练掌握OTA，数字敏感，逻辑条理清晰。 3、良好的职业操守，较强的沟通协调及抗压能力。 4、有进取心，有自我驱动力和学习能力。 5、年龄不限，大专以上学历。 6、服从大区域委派:华北、华东、华南、西北。 福利待遇： 1、底薪+绩效。 2、晋升机会。 3、提供食宿。 4、提供免费培训，带薪年假等员工福利。

•Responsible for front office operations. 负责前厅部部门的运营。 •Participate and support hotel’s strategic plan, develop departments target and lead the team to achieve the goal. 参与并支持酒店战略计划，制定部门发展方针，带领团队达到各个目标。 •Be good knowledgeable with brand standard and implement it. 熟知并执行品牌标准。 •To establish and revise the department's SOP, P&P, rules and regulations, organize employees to participate in training,to ensure that standards are in accordance with the operations manual.  建立并完善部门工作运行手册、规章制度、政策与程序，组织员工参加培训，确保所有工作符合酒店标准。 •Maintains a steady flow of communication to department heads,ensure guests receive prompt and courteous services. 与各部门负责人保持经常稳定的沟通，确保客人得到最快捷、满意的服务。 •Maintain well relationship with the government police, implement the police standard process. 与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。 •To lead the team to ensure complete task correct with high efficiency. 督导部门各项工作计划，确保团队的工作效率，保质保量完成各项任务。 •Participate the appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity.  参与员工评估机制；比如雇佣、奖励、忠告、暂缓及必要时解除职务，以确保适当的人员分配和高效率的工作。 •To  conducts Front Office regular (departmental) meetings. Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 主持前厅部例会，在部门例会上就部门工作做出回顾、整理以提高工作成果，同时在例会上解释新的政策和方向。 •To  organize or support hotel or department programs and activities. 组织安排部门活动，支持酒店各类项目及活动等。

The Director of Mind & Movement is responsible for, but not limited to, the overall Recreation and Spa Team member and functions. The Director of Mind & Movement should liaise closely with the other department head to ensure all activities and services meet and exceed SH service delivery. Personnel Management 1. Perform annual performance review on all Recreation and Spa team members. Encouraging and coaching the development of employee potential. 2. To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa and recreation team members. It is necessary to have a clear understanding of personnel rules in accordance with human resources policies. 3. Setting achievable goals for Spa and recreation team members, to include budget and retail goals per department, established with Spa and recreation Management Team. 4. Will be responsible for timely documentation and the discipline of the team members in accordance with Progressive discipline procedures outlined in Human Resource Policy & Procedure Guide. Training 1. Signoff on NATPC completed by legendary trainers to ensure that standards and procedures have been understood. 2. Pass on any learned knowledge from shows or training, thereby being an avenue for industry information. 3. Review that SOP’s are continuously current and correct for all spa and recreation team members. 4. Review treatments and SOPs. Responsible for maintaining the high standard of Treatment, Service and attention to detail within the Spa and Recreation facility. 5. Meet with all new heads of departments and give a tour of the Spa and Recreation facility and explain the philosophy and culture of the Spa and Recreation. Relate the training to their point of view. If available schedule a treatment to allow clear understanding of Spa and Recreation experience and how to relate this to a guest. Spa and Recreation Operations 1. Responsible for the setting down and instigating of all policies and objectives within the Spa and Recreation Department. 2. The Director of Mind & Movement takes reservations when necessary. 3. Dealing with dissatisfied or disgruntled guests. 4. Responsible for motivating retail sales and ensure that all sales are recorded accurately. 5. To supervise and conduct the safety or users and equipment of the Spa and Recreation to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 6. Assuring that mistakes mentioned are corrected and discuss procedures that were performed correctly. 7. Review trolley, closets, upkeep and ALL equipment on a regular basis. 8. Overseeing service and appearance. Walking Spa and Recreation facility to review Standards and Procedures and the operational status of the facility. 9. Reading through the many essentials e-mails that deal regarding the Spa and Recreation department, meetings, groups, and RW’s. Also, replying to guest, vendor, sales and colleague e mails. 10. Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence or wear and tear. 11. Prepare and present monthly meeting for ALL spa and Recreation team members. 12. Prepare the agenda for weekly planning meeting for Spa and Recreation management team. 13. To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house. 14. Review log of training completed by all managers. Review monthly training schedule. 15. Discuss the following categories: Marketing, Personnel, Operations, and Financials. Customer Relations 1. To deal with any problems, enquiries and complaints from Spa clientele. 2. Meet RW and special guest.

Primary Responsibilities主要职责 1.Forecast the hotel's financial benefits and risks, and establish the company's financial management policies and systems; 预测酒店财务收益和风险，建立公司财务管理政策和制度； 2.Analyze and evaluate business and departmental performance to provide financial advice and decision support; 分析评估各项业务和各部门业绩，提供财务建议和决策支持； 3.Forecast and monitor the company's cash flow and the use of funds; 预测并监督公司现金流和各项资金使用情况； 4.Plans and coordinates the process of completing the annual operating budget and monthly operating forecasts； 计划和协调完成年度经营预算和每月业务预测的过程； 5.Analysis and evaluation of budget submissions; 提交预算的分析和评估； 6.Coordination and participation in final budget reviews with management team; 与酒店管理层协调并参与最终的预算审核 Knowledge and Experience知识与经验 1.Finance management professional knowledge and leadership skills. 酒店财务管理专业知识及领导能力。 2.Skilled in the use of office automation equipment and related management software. 熟练运用办公软件及相关管理软件。 3.Excellent written and verbal communication. 具备优秀的书面和口头表达能力。 4.Work experience of finance management for three years or above in 5 star hotels or real estate or construction. 至少三年以上五星级酒店或房地产或建筑业财务管理同岗位工作经验。 5.Hold intermediate accountant certificate and tax agent certificate. 持有中级会计师、税务师资格证书。

Job Summary  工作简述  Primarily responsible for acquiring and converting Wedding group leads allowing the Wedding groups segment to reach and/or exceed the departmental revenue and room nights targets. This role is based in Sanya and is customer facing, both within the Resort and visitation of local accounts.  主要负责获得及转换潜在团队客户使其达到或超过部门的收益目标及间夜目标。办公点在三亚，负责度假村的对客服务及客户的视察访问。  Key Duties and Responsibilities  关键职责  Proposals & Quotes: 提案及报价  ▪ Prepare all proposal and quotes which must be sent out within 24 hours of the initial enquiry in line with ASH standard template. 准备所有提案和报价，必须在最初询问的 24 小时内根据 ASH 标准模板发出。 ▪ Prepare all contracts – in line with ASH standard templates, ensuring that the contract has been signed by all relevant parties. 准备所有合同 - 符合 ASH 标准模板，确保所有相关方签署合同。  ▪ Secure all initial deposits related to the confirmed event, preparing any LPO in order to ensure swift payment is received. 确保与确认事件相关的所有初始存款，准备任何 LPO，以确保收到快速付款。  ▪ Ensure all activities related to proposal and quotes are entered into Delphi. 确保与提案和报价相关的所有活动都输入到 Delphi 系统里。  ▪ Ensure that a detailed file is prepared – ready for handover to events management and all relevant documentation is presented at handover stage. 准备一个详细的文档-能直接交接给会务管理且提供用于交接阶段的所有相关文件。  Sales: 销售  ▪ Manage a portfolio of Wedding accounts for which you will be responsible for their production, conversion of bookings along with the clients overall product knowledge (Direct clients, wedding planners, RSO / GSA’s) 负责管理的婚宴客户档案及其产量，与整体产品一起实现客户预订（地接社的第三方代理商，婚宴客户，RSO /GSA）。  ▪ Present the unique features and benefits for ASH, position the Resort over and above competitors, monitoring competitors’ activities and rate positioning.  介绍 ASH 的特色和优点，将度假村定位在竞争对手以上，监控竞争对手的活动和速度定位。 ▪ Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likely hood to confirm.  确保发出的所有提案和报价在 3-5 天内进行跟进，建立客户反馈并确认其可能性。  ▪ Negotiate where necessary on initial proposal costs and breakdown. Include value added extras and/or re-evaluate rates where applicable.  在必要时协商初始建议费用和细分。 包括增值额外费用和/或适当时重新评估费用。  ▪ Participate in site inspections, Wedding Fair and the creation of running orders as and when required and planned for in advance accordingly.  参与现场视察，考察团之旅，并在必要时提前安排合理的参观。  ▪ Participate in relevant trade shows as and when required.  在需要时参加相关的展会。  ▪ Identify relevant bookings where the assistance is required from the Director, MICE in order to secure the wedding business with ASH.  在会务总监协需要时协助相关的预订，以确保活动在三亚亚特兰蒂斯顺利进行。 Systems & Admin: 系统管理  ▪ Completion of all activities to be entered into the Delphi System being; sales call information update, client appointments, all telephone calls related to a specific book logged and recorded, all emails documented on specific booking.  完成所有要进入 Delphi 系统的活动; 销售电话信息更新，客户约会，与特定预定的相关所有电话的日志和记录，所有电子邮件记录在具体预订中。  ▪ All proposal, quotes and contracts will be shared with the relevant departments – finance, reservation and the events team.  所有提案，报价和合同将与相关部门共享-财务部，预定部和宴会部。  ▪ Detailed files to be completed with the relevant information pertaining to the wedding, ready to hand over to the Event Management team for execution of event.  完成与婚宴相关的信息的详细的文件，并可随时交接给宴会管理团队执行。  ▪ Weekly sales report to be compiled – detailing key achievements and market intelligence.   编辑每周销售报告- 详细介绍关键成果和市场情报。  ▪ Create and follow up on various in-house forms, such as client entertainments, complimentary upgrades and room bookings, fam trips etc.  创建和跟进各种内部表单，如客户娱乐，免费升级和房间预订，考察团之旅表格等。  ▪ Plays an active role in the production of sales account plans for owned accounts, departmental sales plans and activities.  在自有客户，部门销售计划和活动的销售经营计划方面发挥积极作用。  Finance: 财务  ▪ Ensure that the department achieves all budgeted revenue and room night targets.  确保该部门实现所有预算收入和房间夜间目标。  ▪ Ensure that you achieve or exceed personal revenue targets.  确保您实现或超过个人业绩目标。  ▪ All deposits are requested and recorded for all events using the Delphi System  所有活动及所有存款必须使用 Delphi 系统做记录。  ▪ Ensure that all rates quoted are in line with the Yield Calendar as produced by the revenue department.  确保所有报价与收益管理部生成的收益报表一致。  ▪ Ensure all paid deposit information is correctly entered into Delphi. 确保所有付费存款信息正确输入 Delphi 系统。  ▪ Weekly attendance at the ‘Business on the Books’ meeting, ensuring that all follow ups and updates are given related to your portfolio of enquires. Particularly attention must be made to those events that ASH ‘Must Win’.  出席每周“已生成的订单”会议，确保所有跟进和更新都与询价组合档案相符。特别注意那些三亚亚特兰蒂斯必胜的活动。  Marketing: 市场  ▪ Ensure that all databases are updated timely  确保所有数据库及时更新。  ▪ All packages and promotions are communicated to your account portfolio  所有组合套餐和促销活动都传达到您的客户档案。 ▪ Collect data and examples on competitor Resorts marketing initiatives 收集有关竞争对手的数据和实例。  ▪ Make recommendations and suggestions regarding marketing campaigns for ASH 为 ASH 的营销活动提出建议。 Leadership: 领导能力  ▪ To guide, advice coach and nurture Sales Executives and Sales Coordinator. 指导，训练和培训会务销售副经理和会务销售主任。  ▪ To be actively involved in the recruitment, appraises performance management along with Assistant Manager and Sales Officer. 积极参与招聘，及会务销售副经理和会务销售主任的绩效评估管理。 General: 综述  ▪ Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication 协调部门同事及其他部门的代表，确保高效沟通。  ▪ Participates in all departmental weekly meetings 参加所有部门每周会议。  ▪ Ensures departmental and personal objectives are being met, reviewed 确保部门和个人目标得到满足和评估。  ▪ In conjunction with Director, MICE Sales, personal objectives and action plans are completed, reviewed and updated. 连同总监，会务销售人员，共同完成、审查、更新个人目标和销售计划。  ▪ Any other reasonable duties and tasks as directed by Director, MICE and VP, Sales 销售副总裁和会务销售总监指导的任何其他合理的职责和任务。

·       Develops the hotel’s HR strategy in conjunctionwith the mission, goals and objectives of the hotel and presents to ExecutiveCommittee 根据酒店的职责，目标和方向制定酒店的人力资源战略，并呈交给酒店行政委员会审阅。 ·       Establishes at the property, the IHG HR frameworkincluding: 为酒店设立洲际酒店集团的人力资源框架，内容包括： o       The organization structures 组织结构 o       HR Policies and Procedures 人力资源规章制度 o       Recruitment system 招聘制度 o       Induction and Orientation procedures 新员工入职培训程序 o       Training procedures 培训制度 o       Performance Appraisal system 工作表现评估系统 o       Transfer and promotion procedures 调任和晋级程序 ·       Develops a hotel succession plan 制定酒店接班人计划。 ·       Designs HR forms, documents and processes 设计人力资源表格，文件和程序。 ·       Develops staffing policies in line with IHGguidelines 按照洲际酒店集团的指导纲要制定员工配置制度。 ·       Conducts training for manages in HR specialty areas(recruitment; effective roster costing; appraisals, etc) 为经理们提供与人力资源领域相关的培训(招聘，轮班成本最低化，评估等)。 ·       Assist Department Heads in customizing JobDescriptions 协助部门领导设计职位描述。 ·       Develops a reward and recognition system 制定一套员工奖励制度。 ·       Perform the role of adviser, consultant andcouncilor to management and staff 担当管理层和员工的顾问。 ·       Develop strategies to correct operational problemsrelating to staff (including absenteeism, turn over, retention, morale etc) 制定纠正与员工相关的工作问题(包括旷工，人材流动，稳定员工队伍，员工的士气等)。 ·       Manage industrial relations issues of the hotel 管理酒店的劳资问题。 ·       Manage workers compensation and rehabilitation andmedical insurance 管理员工康复和赔偿以及医疗保险。 ·       Manage the hotel’s superannuation scheme 管理酒店的养老金计划。 ·       Develop and implement procedures for handlingdisciplinary and grievance interviews 制定和实施处理员工纪律和申诉的面谈制度。 ·       Establish relationships with external organizationsincluding government training agencies; training consultants; private trainingproviders and professional associations 与外部机构建立良好的关系，包括政府培训机构，培训顾问，私人培训供应商和行业协会。 ·       Provide advice to the General Manager which willassist in the meeting of strategic objectives 为总经理提供建议以便协助酒店实现战略目标。 ·       Manage the legal issues of the department 管理部门的法律问题。 ·       Respond to requests for information from internaland external sources, including Corporate Office 处理来自内部和外部（包括集团办公室）的工作要求。 ·       Maintain remuneration scales in accordance withfinancial objectives 制定与财务计划相符合的薪酬标准。 ·       Plan bonus, commission and incentive schemes forrelevant staff   为相关员工制定奖金，佣金和奖励方案。 ·       Ensures comprehensive and regular staffcommunication sessions 确保全面的，常规性的与员工交流思想。 ·       Prepares efficient work schedules considering thehotel and labor requirements 在考虑酒店和劳力需求后制定高效的工作时间表。 ·       Approves leave after considering hotel requirements 在考虑酒店的需求后批准员工休假。 ·       Works with Director of Finance in the preparationand management of the Department’s budget 与财务总监一起编制和管理部门预算。

此岗位工作地点为广东。 Job Summary 工作简述 Primarily  responsible  for  converting  group  leads  allowing the  groups  segment  of  Southern  China  to  reach  and/or exceed  the departmental revenue and room nights' targets. 主要负责转换潜在团队客户实现销售目标，使华南市场达到和/或超过部门收入和房间之夜目标。 Key Duties and Responsibilities 关键职责 ▪Manage  a portfolio  of  accounts  for  which  he/she  will  be  responsible  for  their  production,  conversion  of  bookingsalong with the clients’ overall product knowledge (PCO’s third party agents, Corporate Clients, RSO / GSA’s) 负责管理的客户档案及其产量，与整体产品一起实现客户预（PCO的第三方代理商，企业客户，RSO  /GSA）。 ▪Present  the  unique  features  and  benefits  for ASH,position  the  Resort  over  and  above  competitors,  monitoringcompetitors’ activities and rate positioning. 介绍ASH的特色和优点，将度假区定位在竞争对手以上，监控竞争对手的活动和速度定位。▪Proactively  seek  new  business  for  the  resort  with  a  Revenue  and  Sales  strategy,researchingall  feeder  markets,cold calling, weekly appointments and signing of new contracts. 积极寻求度假区的新的业务收入和销售策略,研究所有支线市场,陌生拜访,每周约会和签署新合同。▪Ensure that all proposal and quotes sent out are followed up within 3-5 days, establishing client feedback and likelyhood to confirm. 确保发出的所有提案和报价在3-5天内进行跟进，建立客户反馈并确认其可能性。 ▪To maintain and develop existing accounts to ensure they reach their maximum potential. 保持和发展现有的客户,以确保他们达到他们的最大潜能。 ▪Arrange for the necessary site inspections, FAM Trips and the creation of running orders as and when required and planned for in advance accordingly. 安排必要的现场视察，考察团之旅，并在需要时提前安排合理的参观行程。 ▪Participate in relevant trade shows as and when required. 在需要时参加相关的展会。 ▪To  identify  and  develop,  in  liaison  with  Director of  Sales,  initiatives  to  market  the  Wholesales  /  MICE  product  topotential customers. 密切联系销售总监识别和开发市场，向潜在客户及公司推销度假区旅游/会务产品。

【岗位职责】 ·        监督前厅部、客房部、厨房和Great Room的整体工作。 ·        监督上述各部门的工作人员，确保在繁忙时段为客人提供及时，礼貌的服务。 ·        确保员工，特别是直接为客人提供服务的工作人员，熟悉优悦会会员，能够认別出常客及其它贵宾，并对这些特殊客人格外关照。       ·        协调酒店运营内各部门之间的相关信息的沟通，并指导与其它部门，特别是财务部、销售部、酒店维护与保安部之间的信息交流。 ·        保持与部门负责人及总经理的工作商谈，以改进业务。 ·        承担保持外观规范标准的整体责任，确保各项设施和设备的外部清洁，正常运转，并得到妥善维护。 ·        计划并实施对所管区域的定期检查。 ·        保持酒店营运部员工的行为、装束、卫生、制服穿着、仪容仪表的标准。 ·        每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的评估。 ·        协助管理酒店的收益增长并通过充分利用公司的系统，商业程序和规定使收入最大化。评估并批准/拒绝所有折扣和退款要求。 ·        完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润。参与编制部门年度运营预算和支持酒店总体目标的财务计划。 ·        编制和提交必要的统计，业务和预测分析和报告。 ·        与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，或其它特殊的客人需求。 ·        确保进行程控交换机的培训并按程序执行，从而在紧急情况下成为中心沟通点并与当地消防，警察和急救人员的保持密切关系。 ·        促进酒店间的销售并推销酒店内的设施。 ·        监督和管理运营所需物的设备和供应品的库存。 ·        向总经理或其代表和其它部门的负责人沟通他们可能感兴趣的所有信息。 ·        从收益支出、利润、业绩表现和预算的差异等方面对房务部的运营进行监测和管理。 ·        与所有的部门一起落实人力规划及与MST项目有关的团队成员的证书事宜。 ·        和财务部门一起编制和管理部门预算。 ·        主持每月心语报告的会议，将最新的报告分享给酒店的全体员工。 ·        监督优悦会会员的发展情况，并且将最新的推广活动介绍给全体员工。

主要职责﹣(职务的主要工作) ·        制定年度营收预算(SBRP) ·        对销售人员进行销售任务分配 ·        执行集团的相关促销活动 ·        制定价格策略 ·        制定3个月的销售行动计划 ·        管理部门的费用支出 ·        编制月度销售报告 ·        根据要求执行部门及酒店的标准运营程序 ·        收集市场信息以用于分析市场趋势 ·        分析竞争酒店之销售及促销工作 ·        评估应到而未到订房及取消预定 ·        分析和评估每日预订活动，包括：新预订、取消、应到未到(NO-SHOW)、延住、提前离店、等 ·        主持部门每日例会和会议 ·        主持每周的销售经理交流活动 ·        主持与每位销售经理的每月客户评估和产量评估 ·        主持基本销售技能培训并跟踪 ·        参与对主要客户和主要潜在客户的销售拜访/电话销售 ·        评估价格与可行性/确保价格在各销售渠道的一致性 ·        监控及评估销售渠道的产量 ·        处理重点客户(KNR)的年度报价要求 (RFP) 其他的任务和职责 ·        参加部门经理晨会 ·        参加计划的收益管理中心(RMH)会议 ·        处理自己酒店或姐妹酒店的问询 ·        招待主要客户 ·        安排酒店参观活动 ·        组织对潜在应聘者的面试 ·        组织新员工的入职培训计划 ·        制定奖励计划 ·        遵循人力资源部的相关要求 ·        每月与宾客服务总监和总经理一起评估，预定成效和系统运行结果 ·        浏览希尔顿网站和第三方订房网站(OTA)上的酒店信息和客人意见 ·        根据要求处理客人投诉

【岗位职责】 1、负责餐饮部行政管理工作,协助餐饮总监制定并实施餐饮经营的所有计划。 2、协助餐饮总监实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧等的技能及管理技巧。 3、熟悉餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

【岗位职责】 1、全面负责酒店会议，旅行社的推销等工作； 2、制定会议销售的市场推销计划、并完善会务销售部工作程序和标准，制定会议销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段 6、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、1、大专以上学历，从事相关工作5年以上 2、具有酒店会议销售岗位工作经验，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 3、对大型会会议的组织及执行有丰富的经验； 4、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 5、有强烈的事业心，责任感和勇于开拓的精神

To be responsible for the overall daily and ongoing operation of the Front Office department and it’s units: Reception, Guest Relation, Concierge, Retail Shop and Guest Service Center. 1. Be responsible for all Front Office areas: Reception, Guest relation, Concierge, Retail Shop and Guest Service Center 2. Control the availability of rooms, room types, accuracy of room count and rate categories together with Revenue Manager 3. Maximize occupancy, revenue and average rate while maintaining high service standards 4. Review arrival information on a daily basis, REDWOODs, regular guests, long staying guests, groups, special requests etc. Follow up with relevant department 5. Approve upgrades and special amenities 6. Adhere to complimentary rooms procedures 7. Liaise with the Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to 8. Ensure Front Office personnel handle guest registration efficiently, promptly and courteously 9. Be aware of all establishment credit policies and procedures 10. Liaise closely with Finance Department to ensure that credit procedures are properly carried out 11. Ensure correct foreign currency exchange procedure 12. Ensure correct handling of safe deposit boxes 13. Know system recovery procedures 14. Conduct guest room inspections together with the Executive Housekeeper 15. Responsible for the compilation of statistics for Front Office and the provision of reports relation to that area 16. Ensure departmental reports are prepared accurately and distributed on schedule 17. Responsible for handling of reservations when reservation office is closed 18. Set up Systems to monitor achievement of departmental goals and objectives 19. Manage department strategic planning and development 20. Manage the development of department operating plans and reports in order to improve strengths, overcome weaknesses and capture opportunities 21. Set up systems to capture guest feedback and present to Management on a regular basis 22. Institute suitable processes to allow for introduction of managed change within the department 23. Design internal reporting systems required by the department 24. Manage the development of new products and services 25. Promote products and services 26. Manager quality improvement 27. Handle and store stock according to stock control procedures 28. Coordinate work operations within the department 29. Develop performance standards for operations in the department 30. Assess work operations and prepare plans to implement change when required 31. Prevent and resolve grievances 32. Recruit Team Members together with Human Resources Manager 33. Discipline Team Member when applicable 34. Provide ongoing advice and support to Team Member under your supervision 35. Implement appropriate management practices that provide Team Member motivation and communication 36. Ensure on-going departmental training 37. Manage the delivery of high quality service to guests 38. Manage the development and implementation of guest service strategies 39. Ensure guest needs and reasonable requests are met 40. Seek opportunities to continually improve guest service 41. Identify REDWOOD, regular and long staying guest, develop rapport to offer personalized service and assistance 42. Take appropriate action to resolve guest complaints 43. Promote the hotel product and service 44. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 45. Adhere to the hotel’s security and emergency policies and procedures 46. Log security incidents and accidents in accordance with hotel requirements 47. Ensure a high level of cleaning is maintained in work area 48. Set team goals in consultation with team members according to hotel / department goals, policies and practices 49. Prepare and maintain files, reports, letters, memorandums and other relevant