The Crowne Meetings Director will manage and provide day-to-day leadership to the Crowne Meetings FulfillmentTeam and Crowne Meetings Events Team, respectively. As such, the Crowne Meetings Director is responsible foran effective lead conversion process, including steps such as enquiry handling, preparation of proposals, quotations, checking product information and customer requirements, and for successful event execution, which includes steps such as meeting/event planning, co-ordination with hotel operations and clients before, during and after each meeting/event.
皇冠会议总监将管理及引领皇冠会务执行及管理团队,全权负责生意转换的全部过程,包括处理问询,准备建议书,报价,检查酒店产品信息及客户需求,同时就会议/宴会前期,会议/宴会执行过程中及之后的规划,运作部门间的协作全程跟进,确保成功的会议/宴会的执行。
This role also involves working closely with the Business Development Team to develop expertise in understanding sectorial/customer needs, as well as Revenue Management to maximize lead conversion and to drive guest satisfaction and incremental revenue.
皇冠会议总监同时需要同业务拓展团队紧密合作,培训及发展符合客户需求的专业人才,在收益管理方面做到生意装换率的最大化,提升客户满意度及酒店的总体收益。