Working with the DOSM ensures the hotel has the right people in the right places to drive performance effectively.
This may include the use of an incentive program to engage the team and motivate the highest level of performance.
Initiates and maintains contacts with key accounts and bookers across all segments through sales calls, sales trips and virtually as conditions allow.
This role will have assigned accounts with goals for delivery.
Remains up to date with brand and industry practices for maximum benefit of the hotel.Fosters and motivates talent by overseeing training leading to a clear understanding by the team of expectations.
Ensures the team has accounts evenly assigned with goals for production and with the DOSM holds the team accountable for performance delivery. Handles performance issues as necessary.
Constantly reviews performance on a weekly and monthly basis and ensures accurate recording of sales calls and sales trips including achievements, leads generated and follow up tasks as required.
Has in place the appropriate tools for the team to perform at the highest level possible. This includes training materials, templates and reports as needed.
Participates in the revenue management meeting by providing a summary of key activities and the progress of group leads to conversion.
Seeks the support, at this meeting, of any person who may be able to assist in the closure of business.
Maintains effective communication with key departments, such as Food and Beverage Service, Culinary and Rooms Operations to ensure the operation has the information necessary to deliver a Forbes Five Star service experience.
