【岗位职责】 1、公司所属品牌及产品广告策略的拟定、建议、执行监督及效果评估； 2、公司vi系统建设及监督和执行； 3、统筹企业网站、博客、新媒体等网络平台的规划、管理及执行，开拓媒体的合作机会等； 4、协助统筹市场相关的品牌活动的策划和执行，支持宣传相关策划、创意及执行； 5、组织和执行品牌传播相关的活动，撰写相关方案及媒体关系； 6、开发、维护媒体关系； 7、公司自媒体系统开发及运营。   【岗位要求】 1、专科及以上学历，市场营销、公共关系、新闻传播等专业； 2、3年或以上品牌管理、广告、媒体公司等相关工作经验； 3、专业品牌管理和推广、大型活动营销、策划和执行、媒体和公共关系传播等工作经验； 4、优良业务拓展能力、组织协调能力及跨部门协调能力；

负责天目里「Studio 9」的客房管理和客户服务。 主要职责： 1. 负责管理和维护客房设施，外洗对接，确保所有客房都符合客户需求和要求； 2. 接待客人，提供热情周到的服务，确保客人满意并留下好评； 3. 协调和解决客房和客户之间的投诉和问题； 4. 财务报表及房态表的制作； 5. 员工培训和管理，包括排班&休假管理等。 职位要求： 1. 大专以上学历，3年以上酒店工作经验优先考虑； 2. 熟悉酒店客房管理和客户服务流程，具备良好的服务意识和团队合作精神； 3. 有较强的沟通能力和处理问题的能力； 4. 熟练掌握基本办公软件，如 Excel 和 Word; 5. 做五休二，可接受不定时排班时间，以及节假日排班。 「Studio 9」项目介绍 天目里开业至今，首次对外开放居住体验。 17号楼带着它的大小号行李箱，随时准备飞行。一长列镂空的、笔挺的钢格板金属梯，坦荡于大众视野里，透露一股引人探究的神秘性，正如艺术本身。 「Studio 9」是工作室原本的名字，每一个「Studio」都是一个创作的时空漩涡，其中的第9个时空短暂被我们链接，在艺术星河中注入更加多元的游憩场景。 空间结构上较大程度保留原本工作室的格局：触发思维活跃的无拘客厅，与克制的起居功能区域—— 原为艺术家准备的朴素厨房、卧室、淋浴间。在后者方面它被迫表现平庸，但由家居物品、独到设计语言构筑起的浓郁艺术特质的居住氛围，才是我们此次探险的核心线索。在生活理念的更开放维度里，设计师将编辑权归还给居住者。100方的偌大空间里，随时生成关于某一情境的剧集，由居住者的介入而变更。

任职要求： 1.男女不限，年龄45岁以下，大专以上学历，有同岗位工作经验3年以上. 2. 能用流利的英语从事前厅服务，精通电脑操作，具备较强的英文听说读写能力。 3.形象气质佳，仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。

职位描述 The Four Seasons Hotel Hangzhou at West Lake is looking for Catering Sales Manager who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. Responsibilities   1. Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.  2. Conduct property tours and entertain planners of meetings, social events, and weddings.  3. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. 4. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report. 5. Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events. Preferred Qualifications and Skills 1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required. 2. Excellent reading, writing and oral proficiency in the English language. 3. Three to five years previous department head experience in catering sales and/or banquet assistant manager/captain experience. 4. Strong selling and interpersonal skills. 5. Ability to handle multiple tasks and make decisions in a fast-paced client driven environment. Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR

The Four Seasons Hotel Hangzhou at West Lake is looking for Guest Relations Manager who share a passion for excellence and who infuse enthusiasm into everything they do. We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: ► Commitment to supportive teamwork and open communication ► Responsibility for ongoing enhancement of their skills and performance ► Recognition of personal accountability for their own actions and the outcomes of those actions ► An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. ESSENTIAL FUNCTIONS核心职责 • Manages the staff at the Front Desk.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests.  • Assures that all financial and credit procedures are followed.  Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Works closely with Security to ensure guest and staff safety is a priority. • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone in a timely manner. • Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism. • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest. Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.  • Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team. • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.  • Performs Night Audit correctly and ensuring reports are distributed as required. Ensures all rates checks and high balances are monitored and follow up accurately. Prepares discrepancy reports and keep the Front Office Manager informed of all activities during the night shift.   • Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Department Head well informed of any area of concerns.  • Complies with Four Seasons’ Work Rules and Standards of Conduct as set forth in Employee Handbook.  • Works harmoniously and professionally with co-workers and supervisors.  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Makes confirmation for guest with regards to their booking. • Can answer guest calls and direct them appropriately in the absence of a Communications Operator.  • Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet • Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them. • Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirement. • Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals. NON-ESSENTIAL FUNCTIONS 非核心职责 • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center and lobby coverage. • Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Ensures the driveway are well maintained and properly manned at all times. • Participate in all managers meeting and gathering. Be actively involved in all management related activities and plays an active role in providing feedback. • Assists to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. OTHER其他 • To perform other tasks or responsibilities assigned by managers.   完成经理分配的其他任务和职责。 Join us and Enjoy… ► An opportunity to build a life-long career with global potential and a real sense of pride in work well done ► Best-in-industry training ► Complimentary stays at Four Seasons properties (based on availability) with discounted meals ► Incentive bonus/ competitive salaries ► Employee service awards ► Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080  WeChat: 杭州四季HR