任职资格： 1、大专以上学历，3年及以上同档星级酒店同等岗位工作经验； 2、具有较强团队凝聚力，能够承受高强度工作压力； 3、有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力； 4、精通市场开发，公共关系，经营策划，贵宾接待及形象推广等； 5、熟悉江浙户销售市场，具有一定市场客户资源优先考虑。 岗位职责： 1、做好每周销售计划，进行上门拜访或者在酒店电话联系，形成拜访记录，所有销售活动当天输入销售管理系统； 2、参与日常事物的处理，如：接待客户参观酒店，商务谈判处理，接受预约，回复确认、制定团队/会议/宴会安排书，会议过程与客人保持沟通、会议反馈和等等； 3、新建及更新客户档案； 4、定期拜访客人，以多种形式征求会务组，与会代表及旅行社领队，团员对酒店的意见，协助解决在住会议、旅行团的实际问题，及时将反馈情况以书面形式报所属上级及相关部门，并对此进行跟踪； 5、充分沟通与协调在接待中酒店各部门的横向关系； 6、根据客户的需求，陪同参观酒店的各项设施，积极派送酒店的宣传资料； 7、负责所接待散客，团队及综合性会议费用的应收账款的结算工作； 8、协助市场销售总监开展销售工作 工作地点：湖州长兴原乡雷迪森庄园酒店 联系方式：13857242050  陈经理

一、任职资格 1.反映灵活，形象气质好，口齿伶俐，具备良好的交际能力和沟通技巧 。 2.自信心强，有胆量，能承受较大的工作压力。 3.从事酒店销售工作3年以上，良好的市场反映能力和策划能力。 4.具备一定客户群和熟悉杭州滨江区市场者优先。 二、岗位职责 1.负责酒店客房的销售 2.熟悉酒店销售学、酒店管理学，掌握酒店管理，公共关系学方面的理论知识。掌握市场动态、特点和发展趋势，熟悉与各部门沟通联系渠道。了解各酒店的竞争手段，价格水平，客户状态，客人的需求。 3.在销售总监的领导下负责酒店的市场开发，客源组织和产品的销售工作。 4.及时掌握游市场动态，拟定市场销售计划，对市场和客源的变化做出实事求是的分析，报上级审批后组织实施。

Primary Responsibilities 主要职责 · Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty. · Collect customer opinion questionnaires to maintain service quality and improve. · Provide accurate booking information to guests. · Implement the list of "no-show guests" and daily team cancellations. · Analyses the rate variance report to ensure rooms revenue control · Fully conversant with all hotel emergency procedures. · Ensures front line staff complies with FIT marketing techniques and maximize sales. · To assist all area in the Front Office Dept. whilst on duty as required. (Tel: Operator, Reservation, Reception, FO cashier, Concierge, Kiosk, Business Center) · 负责解决当班期间发生的安全问题。 · 收集客人意见调查问卷保持服务质量提高。 · 向客人提供准确订房信息。 · 落实”预订未到客人”的名单和每日团队取消情况。 · 分析房价差异报告以保证控制客房收入。 · 熟知酒店紧急情况所有处理程序。 · 确保一线员工遵从散客市场技巧并最大化的进行销售。 · 在当班时间根据需要协助前厅部所有岗位的工作。(总机、预订、接待、前台收银、礼宾部、精品店、商务中心) Knowledge and Experience 知识和经验 · College degree or above, with more than 2 years of working experience in the same position. · Can use fluent English to work in the front office, proficient in computer operation, and have strong English listening, speaking, reading and writing skills. · The appearance is dignified, loves hotel work, studies business, has quick response, is good at communication, has good management and coordination skills, and can play the role of management, leadership and supervision well. · Pay attention to details, have a sense of responsibility in work, dare to take responsibility, and have strong execution ability. · Self-motivated and good learning ability and ability to withstand pressure. · 大专以上学历，有同岗位工作经验2年以上。 · 能用流利的英语从事前厅服，精通电脑操作，具备较强的英文听说读写能力。 · 仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 · 注重细节，工作有责任心，敢于承担责任，执行力较强。 · 有上进心和良好的学习能力和抗压能力。

岗位职责： 1.与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2.高效认知和掌握销售线索。 3.代表酒店参加国际及国内的销售活动。 4.仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 5.在所负责的市场区域内，监视和报告市场及竞争者的情况。 6.准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 7.积极地传播产品信息，在负责的市场内营造酒店的知名度。 8.主动参与，完成各种销售报告。 9.协助计划和配合销售活动。 10.完成上级交给的其他任务。 11.其他。 岗位要求： 1.了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 2.能够掌握和理解市场和竞争。 3.必须具备良好的中，英文读写能力。 4.良好的人际交往和沟通技巧。 5.独立工作和团队工作的能力。

【岗位职责】 1、协助直线经理根据当地和四季酒店的限制政策和程序在整个酒店维持适当的信用程序。 2、根据直线经理的指示，准备并保持所有未付账款的完整、准确和有组织的记录。 3、确保所有旅行社的付款都经过了适当的审核/验证和审计，并且所有旅行社都有有效的国际航空运输协会(IATA)编号(或同等编号)，确保付款不涉及非佣金交易，且该旅行社有资格接收付款。 4、审核小组和餐饮合同，了解账单安排，跟进预付款和预付款。 5、回答客人和信用卡有关账目的询问，包括必要时及时准备文件和调整。 6、协助直线经理完成他/她的其他职责，包括:-获取信贷资料-收集未付账款-参加与会议策划者的会前和会后会议。 7、及时与信贷经理沟通账单付款的差异和其他潜在问题。 【岗位要求】 1、大专及以上学历。 2、需具备通用会计原则、四季公司内部控制、应付账款政策和程序方面的专业知识。 3、熟练运用办公软件。 4、良好的中英文口头沟通能力。 5、基本的商务英语写作能力。

该岗位任职性别不限，年龄35岁以下，男性身高1.75米以上，女身高1.65米以上， 容貌端正，形象、气质佳。 · 文化素质要求： 1、大专及以上学历。 2、能够读写英语，具备口语能力。 业务素质要求： 1、拥有在与他人交往时大多数时间所使用的沟通技能；具备完全代表庄园、品牌、公司、 顾客、员工和第三方交往的能力。 2、熟练使用微软办公软件和前台操作系统。 3、具有组织和解决问题的能力。 4、有一年以上前厅或宾客服务管理工作经验。 · 身心要求： 1、身体健康，无疾患，无不良嗜好，能适应长时间站立工作。 2、责任心强，时间观念、效率观念强，能吃苦耐劳，有敬业精神。 · 其他要求：遵从企业文化，遵守公司各项规章制度。

工作地址：浙江省杭州市上城区钱江路赞成·太和广场3幢903室-回禾酒店集团总部 岗位职责 1、对接各OTA渠道（美团、携程、飞猪、微订房等），协助各门店店长维持良好合作关系；  2、房态价格管理：监控各门店OTA房态价格，及时协助店长修改正确的房态房量、价格； 3、评价管理：监控各门店店长好评转化率完成情况，协助店长完成前台好评能力赋能； 4、营销管理：运用运营技能，分析竞队产品，提高酒店产品点击率、售卖率，灵活调整销售策略；  5、统计工作：每日对各门店的OTA入住率，好评转化率进行统计，并制作报表；  6、针对门店异常情况，及时与门店店长沟通调整； 7、及时准确完成领导安排的其他工作。 岗位要求 1、男女不限。 2、大专以上学历或同等资历（从事OTA运营及酒店行业管理工作经验优先）； 3、OTA运营知识及酒店行业知识；有大型连锁酒店OTA运营经验，很强的计划、组织、协调沟通能力和理解、分析、判断、表达、适应能力。 4、身体健康、诚实守信、敬业爱岗、责任心强、能恪守公司商业机密。

【岗位职责】 1、有同样工作岗位经验者优先。 2、该岗位隶属于门店，需要能独立处理门店所有人事事务，在门店独立工作1年以上优先。 3、协助门店总经理、部门经理的员工日常招聘工作，建立用工渠道及人才储备库。 4、负责办理普通员工的入职、离职手续, 及人事变动的审核工作。 5、合理调配酒店的人力资源，并提出有效的建议和意见。 6、负责各部门人员编制的审核工作。 7、负责员工人事档案的管理, 及对外公文之草拟和处理。 8、监督酒店人事管理相关制度、员工保险 及福利方面的政策。 7、负责各种人事政策的具体实施及检查工作。 【岗位要求】 1、大专以上学历，有相同岗位工作经验3年以上。 2、熟悉员工的有关法规和条例；掌握教育学、心理学以及酒店管理理论。 3、熟悉员工的规律、特点和岗位培训工作程序。 4、了解酒店员工的服务工作规范和质量标准的要求。 5、具有良好的沟通能力和协调能力。 6、 具有较强的文字综合能力和口头表达能力。

Prepares market list,indicating type of food items quality and quantity. 填写采购单，注明食物的名称质量和数量。 Prepares food for guests and associates efficiently, economically, and hygienically as per the standard recipes following the standards and procedures. 为客人和员工高效率的提供食物，做到物美价廉,要按照标准食谱制作并且要符合食品卫生。  Hands on supervision of work operations. 监督厨房的正常运作。 Assist the Sous Chef in the day-to-day operation of the kitchen and to help maintain a high standard of food preparation and presentation. 协助厨师长管理厨房的正常运作，保证食品的高质。 Support the Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times. 在厨房运作方面支持厨师长工作，保证提供高效率的服务。

【岗位职责】 1. 制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。     Develop the department's preventive maintenance plan to effectively ensure the safe and economic operation of hotel equipment and facilities. 2. 掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。     Master the on-duty energy consumption and maintenance costs to ensure the hotel's maximum energy saving. 3. 推行节能运行计划的实施和运行维修费用预算的控制。     Implement energy-saving operation plan and control operation and maintenance cost budget. 4. 协助分析工程项目报价单，亲临现场检查施工与工程进度。     Assist in the analysis of project quotation, on-site inspection of construction and engineering progress. 5. 协助工程部经理做好消防，安全工作。     Assist Engineering manager in fire fighting and safety work. 6. 协助建立完整的设备技术档案和维修档案。     Assist in the establishment of complete equipment technical files and maintenance files. 【岗位要求】 1. 大专以上文化程度；3年以上同岗位工作经验。     College degree or above; At least 3 years working experience in the same position. 2. 必须掌握工程设备的基础知识。     Must master the basic knowledge of engineering equipment. 3. 能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的      正常运转。     Able to fully understand the management consciousness of the engineering manager, able to organize and direct the implementation of various work plans of the engineering department to ensure the normal operation of the engineering department.

·           Report the regular work to Banquet Manager. 向宴会经理汇报工作。 ·           In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·           Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·           Supervise cash handling and banking procedures. 负责监督现金操作和交接程序。 ·           Prepare daily banking and cash flow reports. 填写部门营业收入报表。 ·           Establish and instruct talent in cash security procedures. 建立和指导人才正确处理现金程序。 ·           Deal with irregular payments. 处理非日常的付款。 ·           Supervise the maintenance of service equipment. 监管和维护服务设备。 ·           Monitor standards of guest facilities and services. 监督客人设施和服务标准。 ·           Control stock and monitor security procedures. 控制库存和进行安全监督。 ·           Assist with menu and wine list creation. 协助开发新菜单和酒水单。 ·           Supervise functions. 监督和管理所有餐饮活动。 ·           Supervise outlet service. 监督和管理部门服务标准。

The Concierge Supervisoris majorly responsible for ensuring to provide a timely and seamless service toall guests on daily operation. Furthermore the Concierge supervisor is alsoaccountable to enhance the guest satisfaction service experience, and throughoutup-sell to increasing transportation revenue. 礼宾部主管主要负责与保持礼宾部团队在日常工作中为客人提供及时性和无缝对接的服务，并为客人提供主动且博学的服务来持续客人满意的服务体验，通过售卖来增加酒店车队的收入。 Primary Responsibilities 主要职责 Maintain the Friendlyand Efficient Service in Concierge 保持友善和高效的礼宾服务 ·       AssistChief Concierge to supervision all operational tasks as well as theirrespective delegation and follow-up. 协助首席礼宾司管理礼宾部所有运营任务以及与之相关的委派与跟进。 ·       Honesty is a work basis, ensure implement on work with honesty alltimes. 以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。 ·       Lead to ensure LQA standards are implemented and delivered to everyguest. 遵守和执行LQA。 ·       Handles guest and talent enquiries ina courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found. 礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。 ·       Be familiar with all guest services, dailyevents and functions within the hotel and to ensure that all Conciergecolleagues are also adequately furnished with such information. 熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。 ·       Ensures the cleanliness of theConcierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment. 保持礼宾台、礼宾设备和储藏间的卫生，对所有礼宾部运营设备的维护保养负责。 ·       Verifiesthat all information requested by the local police authorities and all Concierge Policiesand Procedures are adhered are adheredaccurately. 严格遵守并实行由当地执法部门所要求和礼宾部的各项政策与程序。 ·       Sharing daily pre-shift briefing to talentson transport requirement, arrival and departure of VIP guests, functions/events and special attention that is needed. 在每天上班前，与人才分享：当天交通工具的需求，VIP客人的到达和离开，会议/宴会和一些需要特别注意的地方。 ·       The management reserves the right to change / extend this jobdescription if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 ·       Carries out any other reasonable duties and responsibilities asassigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that ExceedGuests’ Expectations 为客人带来超越期待的入住体验 ·       Recognize guests, acknowledge their arrangement, and engage with them ina polite way at any possible moment. 认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。 ·       Aware of VIP visitors and loyalty guests, provide an effectivecommunication with operation team for the arrival, departure and special needs,offer them a polite and courteous personal service. 了解贵宾和忠实宾客，与运营团队进行有关贵宾和忠实宾客入住、离店和其他特殊需求的有效沟通，并提供有礼有节的个性化服务。 ·       Maintaining a good customerrelationship. Responsible for the provision of friendly and efficient serviceto all guests. 与客人保持良好的关系。负责提供给客人友善、有效的服务。 ·       Provide of the guest serviceexperience / personalization consistently. 保持持续化的对客提供个性化服务以提升客人体验。 ·       Fullutilization of all kinds of systems to embraceguest experience. 充分使用各类酒店管理系统和软件以提高宾客体验。 ·       Personalinvolvement in the arrival, rooming, and departure of key/VIP guests. 亲自参与到贵宾的入住、房间介绍以及离店中。 ·       Serve as a general Guest information source. 成为客人获取信息的来源。 ·       Focuses onthe stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Concierge Team 管理礼宾部团队   ·       Ensures the Chief Concierge is keptfully aware of any relevant feedback from either customers or otherdepartments. 将任何来自客人或其它部门的反馈及时并准确地汇报给首席礼宾司。 ·       Ensuring the Concierge shift to ensureengaged, efficient service provided to guests in every interaction. 保证礼宾部每班次在每一次互动中都为客人提供亲切、有效的服务。 ·       Make anexample to provide guidance and motivation to the Concierge Team. Maintainand communicates on a daily basis with the Concierge Team. 以身作则来指引并激励礼宾部团队，保持与团队实时的沟通。 ·       Ensure theConcierge team members with proper grooming within Hotel standard in daily operation. 确保礼宾部每日当班人才的仪容仪表符合酒店标准。 ·       Conducts daily inspection on thevehicles to ensure cleanliness are being maintained at all times. 每日检查车辆并确保车辆始终是干净的。 ·       Ensures all drivers on duty are ingood health condition and drivers who are unfit for driving should be preventedfrom driving, in regardless of any business situation. 保证所有的司机是身体是健康的情况下工作，不管在任何情况下，如果司机身体不适都要禁止开车。 ·       Be present in scenes whatever happened in Concierge. 当礼宾部发生任何情况时，都要在现场处理。 ·       Liaisonbetween Concierge and rest of hotel effective for guest experience. 在礼宾部内部与酒店其他部门之间有效的沟通来提高宾客体验。 ·       Maintain consistentand effective flow of communication between shifts among fellow managers andcolleagues. 保证在不同班次之间保持持续和有效的沟通。 Involvement in Wider JobFunction Actions/Relationships 进一步拓展工作职能 ·       Carry outdisciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 ·       Implementwith high visibility with guests and colleagues, ensurethat guest and colleague concerns are resolved in a professional and timelymanner. 参与执行部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 ·       Learn topromotes the health & safety policies to ensure a safe workenvironment and knowledgeable all safety & emergency procedures. 学习推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 ·       Learn tocommunication with the night shift Duty Manager regarding the supervision ofthe night shift Concierge personnel, identifying and dealing with any issuesthat may arise. 学习与夜班值班经理保持沟通以了解夜班礼宾部同事的情况，分辨并解决可能发生的问题。 ·       Participatein departmental leadership activities as a member of the team. 作为团队的一员参与和学习部门管理层的各种活动。 ·       Participatein departmental training to improve the management knowledge and skills. Cross Training among theFront Office Team. 参与部门培训，加强管理知识和技巧。在前厅部部门内进行交叉培训。 ·        Initiate action to correct ahazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       Efficiency of guest service process.Accuracy in fulfilling of guest requests. 持续对客服务的效率性。保证满足客人需求的准确性 ·       Knowledgeable about all events andinformation of the immediate and surrounding area, while maintaining a libraryof relevant information. 熟知酒店周边区域所有各项活动和信息，并实时更新的信息资料库。 ·       Ensure the efficient and prompt handling anddelivery of all messages, facsimiles and parcels throughout the hotel. 确保酒店内所有信件、传真和包裹都能被有效并及时的处理和交付。 ·       Coordinates all transportationrequirements for the guests and other operation departments whenever needed. 协调客人和其他营运部门对交通工具的需求。 ·       Management of work safety and guest information data safety. 保证工作安全和客人信息安全。

Executive Floor Supervisor is majorly responsiblefor daily operation with the highest levels of guest service in Executive Floor.Furthermore The Executive Floor Supervisor additionally is responsible for maintainthe good relationship with regular guest and as much as possible to collectguest preference and update. 行政楼层主管负责确保对行政楼层的客人提供最高水准的服务，同时还负责在客房和餐饮方面始终如一地提供最个性化和最完美的服务并遵守费尔蒙标准的同时，维护所有行政楼层客人的服务和满意度。 Primary Responsibilities 主要职责 Maintain the Friendlyand Efficient Service in Executive Floor 保持友善和高效行政楼层服务 ·       Lead the shift to deliver guestservice by following LQA standards. 带领行政楼层每个班次在对客服务中遵守和执行LQA。 ·       Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices.  Information will be clear,concise and accurate. 为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。 ·       Maintainshigh visibility with guests and colleagues, ensurethat guest and colleague concerns are resolved in a professional and timelymanner. 积极参与部门日常运营，以最短的时间内以专业的方式为客人或同事解决的问题。 Assists the Assistant Executive Floor Manager in efficiently running the Executive Floor according to the established concept statement providing courteous, professional, efficient and flexible service at all times. 协助行政楼层副经理确保行政楼层按照既定的理念顺畅运转，并始终提供礼貌、专业、快捷、灵活的服务。 ·       Ensures Executive Floor talentsoperate with suitable sales attitude, and that all talents are aware of theHotel’s facilities, services and focal selling points to professional presentto guest at every appropriate opportunity. 明晰行政楼层人才都有很好的销售意识,并熟知酒店的设施,服务和卖点,并在合适的机会以专业的态度展现给任何一个潜在的客人。 ·       Verifiesthat all information requested by the local police authorities are adhered toand prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 ·       Maintains ‘Safe Food & Hygiene Standards’ are implemented withinFront Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 ·       Maintainsinformation security standards compliance of Front Office at 100%. 确保《支付卡行业数据安全标准》被百分之百的执行。 ·       The management reserves the right to change / extend this jobdescription if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 ·       Carries out any other reasonable duties and responsibilities asassigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that ExceedGuests’ Expectations 为客人带来超越期待的入住体验 ·       Greets and assists at the check in ofguests and ensures VIP guests are escorted to their rooms. 在客人登记时，同客人打招呼并帮助客人登记，确保护送重要人物至房间。 ·       Pro-active in seeking guest contactand maintaining excellent public relations. 积极客人联系,并维持与客人的良好关系 ·       Anticipate guests’ needs, collects guests preferences, and ensure theneeds and preferences will be met during current stay and future stays. 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 ·       Fullutilization of PMS/Royal Service Manager/InTouch/iConcierge to embrace guest experience 充分利用各类酒店管理系统和软件以提高宾客体验。 ·       Accuracy inlink of reservations requirement to room allocation/guest needs 根据预订信息准确地为客人安排房间及满足合理需求。 ·       Focuses onthe stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Executive Floor Team 管理行政楼层团队 ·       Traces and ensures all the tasks will befollowed-up and completed on daily basis. 跟进并确保每日运营任务都被及时完成。 ·       Ensure cleanliness and appearance of Executive Floor Lounge and relatedareas. 明晰和保持行政楼层酒廊及相关区域的清洁和外观符合品牌标准。 ·       Ensure allaccounting procedures are adhered to throughout the department in daily shift. 保证每个班次所有财务制度在部门内被严格执行。 ·       Ensures the smooth and efficientoperations of the Executive Floor in daily shift. 保证行政楼层每日班次保持顺畅、高效地运作。 ·       Ensures the Executive Floor operationteam with high standards of personal presentation & grooming at all time. 明晰行政楼层运营团队保持高标准的人才形象和仪表。 ·       Carry outdisciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider JobFunction Actions/Relationships 进一步拓展工作职能 ·       Cross Training in Front Desk to improve the high efficient check in& check out service with high performance. 与前台进行交叉培训，来提高如何在高效率的办理入住和退房手续时保持高质量的服务。 ·       Learn toand promotes the health & safety policies to ensure a safe workenvironment and knowledgeable all safety & emergency procedures. 学习并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。 ·       Supervisionof food safety & guest profile data safety. 保证食品安全及客人信息安全。 ·       Participatein departmental leadership activities as a member of the team. 作为团队的一员参与和学习部门管理层的各种活动。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       Efficiencyof check in/check out process, accuracy in retrieval of guest data and billing. 确保入住及离店手续的效率性，确保客人信息与账目的准确性。 ·       Ensures the replenishment of Food andBeverage during breakfast and cocktail hours is being carried out accordinglyin daily operations. 保证每日早餐及鸡尾酒时间内，行政楼层的食品、饮料需要充足供应。 ·       Maintains ‘Safe Food & Hygiene Standards’ are implemented withinFront Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 Update rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services. 完善客户资料，并始终如一的与客人保持良好关系，根据酒店服务准则，处理客人的所有投诉,要求和问题. ·       Maintain ofthe guest service experience/personalization. 保持给客人提供个性化服务以提升客人体验。 ·       Verifiedall daily Executive Floor arrivals and departures, warmly welcome and farewellwith guest upon check in & check out. 掌握行政楼层每日预抵和预离的客人，并在客人入住或离店时提供热情的欢迎或送别。

Be responsible for managing Chinese Restaurant/bar to deliver an excellent guest servicewhile training talent and working within budgeted guidelines. 负责管理中餐餐厅，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。 Primary Responsibilities主要职责 Administration 行政 ·        In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·        Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·        Supervise cash handling andbanking procedures. 负责监督现金操作和交接程序。 ·        Prepare daily banking and cashflow reports. 填写部门营业收入报表。 ·        Establish and instruct talentin cash security procedures. 建立和指导人才正确处理现金程序。 ·        Deal with irregular payments. 处理非日常的付款。 ·        Supervise the maintenance ofservice equipment. 监管和维护服务设备。 ·        Monitor standards of guestfacilities and services. 监督客人设施和服务标准。 ·        Control stock and monitorsecurity procedures. 控制库存和进行安全监督。 ·        Assist with menu and wine listcreation. 协助开发新菜单和酒水单。 ·        Supervise functions. 监督和管理所有餐饮活动。 ·        Supervise outlet service. 监督和管理部门服务标准。 Financial andRevenue Responsibilities 财务及收入职责 ·       Drive sales to maximizebudgeted revenue. 推动销售达到收益最大化。 ·       Saving all kinds of expenses. 节约各项费用。 ·       Saving the energy cost. 节约能源。 ·       Works with superior in thepreparation and management of the department’s budget and is aware of financialtargets. 与上级一起，管理本部门财务预算。 Learning & Development and Talent & Culture 学习与发展和人才与文化 ·       Recruit, manage, train anddevelop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。 ·       Deals effectively with Talentsfrom diverse backgrounds 有效地处理来自不同背景的的人才。 ·       Avoids overusing status orposition power 避免过度使用身份或职位权力 ·       Earns a reputation forfairness and approachability 做到和蔼可亲，平易近人。 ·       Ensure that guest and Talentinformation and transactions are kept confidential during and after employmentwith the company 确保在职期间和离职后，为客人和人才信息和事务保密。 ·       Ensure wherever possible thattalents are provided with a work place free of discrimination, harassment andvictimization. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 ·       Treats complaints ofharassment and discrimination promptly and confidentially 及时并且保密地处理骚扰、歧视的投诉。 ·       Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 ·       Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities  对客服务的责任 ·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·       Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·       Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·       Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·       Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·       Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·       Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·       Maintain current Hotel informationto be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·       Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·       Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。 ProfessionalTechnical Responsibilities 专业技能 ·       Implement working schedulebased on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·       Record sales, complaints,solutions and equipment. 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·       Make recommendations tosuperior, improve working efficiency and sales so as to increase resources andcontrol cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       To continuously seek ways toassist management in the outlet to maximize revenues and profit. 想法设法，协助管理餐厅部门的收入和利润最大化。 ·       All Talents may be assigned toother duties in the hotel as and when required by business levels. 所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。

Be responsible for managing ADD Restaurant/bar to deliver an excellent guest servicewhile training talent and working within budgeted guidelines. 负责管理全日餐厅，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。 Primary Responsibilities主要职责 Administration 行政 ·        In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·        Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·        Supervise cash handling andbanking procedures. 负责监督现金操作和交接程序。 ·        Prepare daily banking and cashflow reports. 填写部门营业收入报表。 ·        Establish and instruct talentin cash security procedures. 建立和指导人才正确处理现金程序。 ·        Deal with irregular payments. 处理非日常的付款。 ·        Supervise the maintenance ofservice equipment. 监管和维护服务设备。 ·        Monitor standards of guestfacilities and services. 监督客人设施和服务标准。 ·        Control stock and monitorsecurity procedures. 控制库存和进行安全监督。 ·        Assist with menu and wine listcreation. 协助开发新菜单和酒水单。 ·        Supervise functions. 监督和管理所有餐饮活动。 ·        Supervise outlet service. 监督和管理部门服务标准。 Financial andRevenue Responsibilities 财务及收入职责 ·       Drive sales to maximizebudgeted revenue. 推动销售达到收益最大化。 ·       Saving all kinds of expenses. 节约各项费用。 ·       Saving the energy cost. 节约能源。 ·       Works with superior in thepreparation and management of the department’s budget and is aware of financialtargets. 与上级一起，管理本部门财务预算。 Learning & Development and Talent & Culture 学习与发展和人才与文化 ·       Recruit, manage, train anddevelop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。 ·       Deals effectively with Talentsfrom diverse backgrounds 有效地处理来自不同背景的的人才。 ·       Avoids overusing status orposition power 避免过度使用身份或职位权力 ·       Earns a reputation forfairness and approachability 做到和蔼可亲，平易近人。 ·       Ensure that guest and Talentinformation and transactions are kept confidential during and after employmentwith the company 确保在职期间和离职后，为客人和人才信息和事务保密。 ·       Ensure wherever possible thattalents are provided with a work place free of discrimination, harassment andvictimization. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 ·       Treats complaints ofharassment and discrimination promptly and confidentially 及时并且保密地处理骚扰、歧视的投诉。 ·       Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 ·       Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities  对客服务的责任 ·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·       Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·       Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·       Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·       Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·       Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·       Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·       Maintain current Hotel informationto be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·       Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·       Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。 ProfessionalTechnical Responsibilities 专业技能 ·       Implement working schedulebased on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·       Record sales, complaints,solutions and equipment. 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·       Make recommendations tosuperior, improve working efficiency and sales so as to increase resources andcontrol cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       To continuously seek ways toassist management in the outlet to maximize revenues and profit. 想法设法，协助管理餐厅部门的收入和利润最大化。 ·       All Talents may be assigned toother duties in the hotel as and when required by business levels. 所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。

Be responsible for managing Lobby Bar to deliver an excellent guest service while training talent and workingwithin budgeted guidelines. 负责管理大堂吧，为客人提供优质的对客服务，培训人才并在既定指导方针下开展工作。 Primary Responsibilities主要职责 Administration 行政 ·        In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 ·        Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 ·        Supervise cash handling andbanking procedures. 负责监督现金操作和交接程序。 ·        Prepare daily banking and cashflow reports. 填写部门营业收入报表。 ·        Establish and instruct talentin cash security procedures. 建立和指导人才正确处理现金程序。 ·        Deal with irregular payments. 处理非日常的付款。 ·        Supervise the maintenance ofservice equipment. 监管和维护服务设备。 ·        Monitor standards of guestfacilities and services. 监督客人设施和服务标准。 ·        Control stock and monitorsecurity procedures. 控制库存和进行安全监督。 ·        Assist with menu and wine listcreation. 协助开发新菜单和酒水单。 ·        Supervise functions. 监督和管理所有餐饮活动。 ·        Supervise outlet service. 监督和管理部门服务标准。 Financial andRevenue Responsibilities 财务及收入职责 ·       Drive sales to maximizebudgeted revenue. 推动销售达到收益最大化。 ·       Saving all kinds of expenses. 节约各项费用。 ·       Saving the energy cost. 节约能源。 ·       Works with superior in thepreparation and management of the department’s budget and is aware of financialtargets. 与上级一起，管理本部门财务预算。 Learning & Development and Talent & Culture 学习与发展和人才与文化 ·       Recruit, manage, train anddevelop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。 ·       Deals effectively with Talentsfrom diverse backgrounds 有效地处理来自不同背景的的人才。 ·       Avoids overusing status orposition power 避免过度使用身份或职位权力 ·       Earns a reputation forfairness and approachability 做到和蔼可亲，平易近人。 ·       Ensure that guest and Talentinformation and transactions are kept confidential during and after employmentwith the company 确保在职期间和离职后，为客人和人才信息和事务保密。 ·       Ensure wherever possible thattalents are provided with a work place free of discrimination, harassment andvictimization. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 ·       Treats complaints ofharassment and discrimination promptly and confidentially 及时并且保密地处理骚扰、歧视的投诉。 ·       Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 ·       Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities 对客服务的责任 ·       Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds. 与所有的酒店客人建立并保持积极的关系。 ·       Take action to address theseneeds in order to exceed their expectations. 努力去预知客人需求以便满足并超出他们的需求。 ·       Create a positive hotel imagein every interaction with internal and external customers. 在与国内外的客人交流时，努力保持酒店的正面形象。 ·       Adhere to hotel brandstandards. 坚持酒店的品牌标准。 ·       Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。 ·       Assist guests and escort themto locations within the hotel at their request. 在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。 ·       Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds. 对特殊活动和事件要有了解以便回答客人的需求。 ·       Maintain current Hotelinformation to be able to provide information to guests. 了解最新的酒店知识以提供给客人最新信息。 ·       Implements Procedures whichenhance the guest experience. 执行正确的程序以提高客人的体验。 ·       Deals diplomatically andskillfully during guest interactions. 有礼貌，有技巧与客户进行接触。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       To continuously seek ways toassist management in the outlet to maximize revenues and profit. 想法设法，协助管理餐厅部门的收入和利润最大化。 ·       All Talents may be assigned toother duties in the hotel as and when required by business levels. 所有人才都要求体现酒店节能意识并有效地操作节约成本的程序。

1.最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。。 2.与上级领导和财务总监一起编制和管理部门预算熟练使用微软办公软件和前台系统。 3.对行李服务台的活动和行李服务人员实施监督和指导。 4.与上级领导和人力资源部一起进行人力规划和管理需求。 5.在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。 6.负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 7.提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。8.确保大厅始终保持整洁，烟灰缸始终干净。9.在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。10.确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。11.负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。12.处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。

岗位职责 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 岗位要求 必须有3年以上的餐厅管理经验 有较好的服务精神和沟通技巧 精通英语和中文 至少高中毕业

Maintain accuracy and timely entry of all relevant data in systems. 确保系统中有效相关数据的录入的正确性和及时性。 Review and analyze data on an ongoing basis. 回顾和分析持续发生的数据信息。 Reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability. 检查每日预订的准确性,每个市场代码和来源的合理性,必要时关闭系统。 Ensure clients’ satisfaction and adherence to Kempinski service standards. 确保客户的满意度并忠诚于凯宾斯基的标准 Follow internal credit policy. 遵守内部信贷政策。 To follow up on lost business and bring information about them to the knowledge of the department superiors. 跟进丢失的业务并向部门的上级汇报信息。 To spot-check reservations made the previous day and check all VIP arrivals. 检查预订抵店和检查所有贵宾到达。 Test calls LQA / IFH results > 85%. 测试电话LQA / IFH 结果 ＞85分。 Follow the internal upsell program for reservation department. 跟进预订部增效项目。 Performs any other duties as assigned to him/her by management.

岗位要求： 1. 有国际五星级酒店财务工作经验者优先考虑。 2. 总出纳和薪资员的工作内容兼并

1. 店面运营和管理：全面负责店面的运营和管理工作，包括完成店面的经营指标，维护好区域内的房间情况，做好保洁等员工的管理工作。完成酒店在各渠道后台的维护工作，确保店面运营的顺利进行。 2. 客户服务：酒店管家需要及时回答客户问题，提升顾客体验，并及时处理投诉问题。主动与客人沟通，收集客人反馈，提供酒店相关信息咨询，为客人提供协助，以建立良好的客户关系并维护客人信任。 3. 房间清洁和维护：按照标准清洁流程，对房间进行定期清洁，并检查房间设施设备，确保其正常运行。同时，需要更换床单、毛巾等物品，保持房间的清洁卫生，并检查房间空气质量，保持良好环境。 4. 物品提供和管理：根据客人需求，提供相关物品服务，并管理房间用品，及时补充所需物品。他们还需要确保客人物品安全，防止盗窃等事件发生，并对客人物品进行登记管理，避免遗失。 5. 其他部门协调：酒店管家需要与社会、街道部门进行沟通与协调，确保酒店运营的顺利进行。需要与前厅部紧密协作，最大限度地提高客房出租率。 资产管理：负责店面的资产使用和保管工作，确保酒店资产的安全和有效利用。执行公司任务：完成公司交给的各项任务，包括但不限于市场推广、活动策划等。 任职资格： 1. 大专以上学历，酒店管理或旅游管理专业优先。 2. 工作经验：具备3年以上酒店客房部或相关管理经验，五星级酒店的工作经验更为优先考虑。 3. 专业技能：应聘者需要熟练使用电脑和办公软件，掌握客房管理、民宿管理、公寓酒店管理等技能。同时，具备组织协调能力、应变能力、学习能力和抗压能力。 4. 服务意识和能力：酒店管家需要有强烈的客户服务意识，能够为客户提供优质的服务。需要一切从帮助客户、满足客户的角度出发，具有“客户为先”的服务精神。 个人素质：酒店管家需要有良好的仪表仪容，包括形象好、气质佳等。具备沉稳的性格，善于倾听，有同理心，乐观积极。普通话需要标准流利，且需要具备一定的商务礼仪知识。有接受过专业培训或参加过集团管理干部班培训且成绩合格者优先。

岗位职责 1.对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。 2.掌握所辖客房的状况。 3.检查客房部的设施和管理，抽查本部门工作质量及工作效率。 4.负责对部门的工作策划，督导，与本部门的财政预算。 5.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。 6.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。 岗位要求 1.大专毕业学历或同等文化程度。 2.有较强的英语会话能力和一定的组织能力及协调能力。 3.从事楼层主管工作X年以上。 4.熟悉客房管理专业知识、熟练运用电脑。

To auditing all daily income received by the hotel and to complete thevarious reports that reflect the income received. 审核酒店每天的收入，完成和收入有关的所有报告。 PrimaryResponsibilities 主要职责 Responsibilities and Means 职责和方法 ·       To assist Income Auditor Managerto check all revenue and make sure accuracy of all the revenue. 协助收入审计经理审核所有收入项目，确保收入的正确性。 ·       Is responsible for sales andrecycling of securities registration. 负责有价证券的销售与回收登记。 Financial and Revenue Responsibilities 财务和收益责任        ·       To be responsible for alldaily income of the hotel. 为酒店每日收入负责。 ·       To review that all rebates andallowances to ensure they are properly authorized, and to report any deviationsfrom hotel policies and procedures. 检查所有的减免额和补贴确保他们有正当的授权，并报告任何与酒店政策和程序有所偏差的地方。 ·       To discharge the duties in aneffective and efficient manner. 以有效和高效率的方式履行责任。 Talent & Culture Responsibilities 人才与文化责任 ·       Ensure wherever possible that talentsare provided with a work place free of discrimination, harassment andvictimisation. 确保无论何时都应提供给人才们一个没有歧视、骚扰和迫害的工作环境。 ·       Treat complaints of harassmentand discrimination promptly and confidentially. 快速和保密地处理有关骚扰和歧视的投诉。 ·       Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 对待来自不同文化背景的客人和同事都应给予尊重和体贴。 ·       Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 辨认并处理可能由不同文化引起的矛盾和误解事件。 Guest Service Responsibilities 对客服务责任 ·       Responsible for assisting in a"hands-on" capacity should the need arise in any outlet or area inthe Hotel. 如果酒店的任何餐厅和任何区域需要帮助时，要负责向他们提供帮助。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       Be responsible for recordingdaily income of the hotel and that it has been received correctly. 检查酒店每天收到的款项是否正确。 ·       Make sure that all rebate orallowance vouchers and all supporting documents are properly authorized. 确保所有折扣或抵用券都要经过批准。 ·       To check all charges with thecorresponding guest folio. 检查账单和客人的账单是否一致。 ·       To match housekeeping reportwith projected room revenue report and rate discrepancy report. 对比客房报表与预计客房收入及房价之间的差额。 ·       To check the sequence ofrestaurant and bar checks. 检查餐厅和酒吧的账单。 ·       To check restaurant and barchecks with captain order and restaurant cashier report. 核对餐厅酒吧账单是否与点菜单及餐厅收款报告一致。 ·       To check restaurant recapitulationagainst restaurant cashier reports, restaurant cashier machine balance and cashregister reading. 通过核对餐厅收款报告，餐厅收银记录打卡机和现金登记记录来核对餐厅收入。 ·       To check bank deposit fromgeneral cashier report. 通过总出纳的报告来核查银行存款。 ·       To check mini bar sales andreport the lost. 检查客房小酒吧销售情况，并做出损失报告。 ·       To verify laundry sales andreconcile with computer records. 与电脑中洗衣情况进行对账。 ·       To check ENT/Officer checks inline with hotel policy. 检查宴请单/职员用餐单是否符合酒店政策。 ·       To prepare the daily revenuereport. 准备每天收入报告。 ·       Makes certain that allcashiering work for each shift is audited properly prior to completion of thefinal report of the audit. 确保在每次审计报告完成之前，已经对每一班收银工作进行了正常检查。 ·       Ensure that the Guest Ledgeris always balanced. 确保客人挂账始终保持平衡。 ·       To check all cashierssummaries and see that the checks are in serial sequence. Amount in the summarycorrespond with the guest check and shift total amount. Machine balance agreeswith the manual records. 核对所有收银报告并保证所有账单是连号的。保证收银报告与客人账单的总数相等，手工记录与电脑记录相同。 ·       The Income clerk will preparethe F&B summary report and balance the amount in the summary with theamount recorded in the transaction summary. 收入核算员应编报餐饮汇总报告并使报告金额与调节报告中的金额相同。

Be responsible for the auditing, processing timely payment of all hoteldisbursements. In addition, he/she is responsible for preparation of certainexpense analysis and other reports and information. 负责付款审核、支付时效。另外准备费用分析和其它报表。 PrimaryResponsibilities 主要职责 Responsibility and Means 职责和方法 ·       Input all invoices data intosystem. 输入所有的付款数据。 ·       Verify the food and beveragegoods received note (GRN’s) from receiving department against purchasingrequisitions and contract terms. 核对收货单是否与采购申请单，合同一致。 ·       Check that food and beverageGRN’s unit prices is updated based on the market quotations. 基于市场报价的变化，检查食品酒水的单价是否更新。 ·       Process urgent manual checksas directed by Director of Finance. 准备由总监批准的紧急付款。 ·       Organize all foreign draftsand telegraphic transfers where required. 准备并完成所有的外汇及电汇业务。 ·       Process talent expense claimsfor payment within 5 business days of receipt of claim 在人才递交费用报销单后的5个工作日走完审批流程。 ·       Assist Accountant withperforming month end accruals for any unprocessed invoices at month end. 每月底协助提供未支付的费用给会计人员预提。 ·       Complete all supplier creditapplications into the System. 完整地将所有供应商的货款录入系统。 ·       To maintain the filing systemfor creditors’ and ensure that on-hand outstanding invoices match with A/Pageing report as per the system. 确保未被支付的发票与系统账龄中的金额一致。 ·       Check all expenses reports andcheque requisition to ensure that supporting documents are attached and properapproval has been obtained. 检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准。 ·       Attached all supportingdocuments with check before submitting for authorization. 在支票送签之前,准备好支票并附上凭证。 ·       To perform monthlyreconciliations between AP sub ledger accounts and supplier statements.. 完成供应商对账调节表。 ·       Make sure all checks areproperly authorized before sending to vendors. 在发出支票之前确保所有支票已被批准。 ·       Ensure all payments aresupported by adequate documentation. 确信所有付款有足够的凭证。 ·       Familiarize with Hotel Payableprogram. 非常熟悉应付账款业务。 ·       Prepare payable balancestatistics and report monthly.  每月准备应付账款余额统计及相关报表。 ·       Responsible for auditing andprocessing all invoices.  Ensure allinvoices are attached to an approved and authorized purchase order.  Audit all extensions, approval signature andany prior payment that has been made. 负责所有发票的审核验证和处理,同时附上有关凭证和请购单,审核有关费用及签字是否正确。 ·       Stamping all documents “paid”once the payment approval process is completed, to prevent the risk of doublepayment in the future. 为防止重复付款，所有完成付款流程的文件和发票都要加盖“已付”章。 ·       To perform all AccountsPayable sub-ledger postings and to verify that Accounts Payable subledger andGeneral Ledger balances agree. Distribute the A/P aging analysis report to generalledger supervisor at the end of month. 执行所有应付账款分类账的录入，确保所有的付款都已被录入系统，并与总账金额一致。每月月底上交应付账款分析表给总账。 ·       Ensure all Pos data has been backup. 确保所有数据都有备份。 ·       Responsible for balancemonthly store in goods total amount with cost control supervisor. 每月负责与成本控制主管核对所有进货数量。 ·       Responsible for all paymentdocument bind properly. 负责安排所有付款凭证的装订工作。 ·       Responsible for the advancepayment be followed and contact with purchasing department and receivingdepartment for goods be delivered the hotel on time according to contractterms. Ensure receiving recorder and invoice must be recorded and receivedcorrectly. 对预付货款进行跟办，与采购部和收货部联系确保预付货款的货品按合同及时送达酒店并开出收货记录及收取发票。 ·       Responsible to hand in monthlyBank Balance reconciliation report. 每月负责填写银行存款余额调节表。 ·       Perform all daily AccountsPayable functions and month end closing. 执行应付所有的日常工作及月结工作。 ·       Communicate with vendors andrespond to all inquiries and statements in timely manner. 与供应商联系并解决相关问题。 ·       To properly monitor theissuance of cheques and the safeguard of any unused cheques. Maintain a voidcheck log.  Void check log to be signedoff by Director of Finance each month. 登记所有使用的支票，确保空白支票的存放安全。填写报废支票记录并上交财务总监签字。 ·       Follow all hotel policy andprocedure pertaining to the Accounts Payable and payment procedures. 根据政策与程序及相关的应付账规定处理工作。 ·       Promote and encourage the useof Quality process to resolve issues which may arise. 推广鼓励用有质量的方法解决问题。 ·       Perform common duties as maybe assigned by management. 履行由管理层指定的应尽职责。 Talent & Culture Responsibilities 人才与文化责任 ·       Ensure wherever possible that talentsare provided with a work place free of discrimination, harassment andvictimisation 确保提供给人才们一个没有歧视、骚扰和危险的工作环境。 ·       Treat complaints of harassmentand discrimination promptly and confidentially. 处理骚扰、歧视的投诉并且保密。 ·       Treat customers and colleaguesfrom all cultural groups with respect and sensitivity. 使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。 ·       Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 Miscellaneous 其他 ·       Perform other related duties& special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。 MainComplexity/Critical Issues In The Job主要复杂/关键工作事项 ·       To ensure the legitimacy andaccuracy of the account payable ageing balances. 确保应付款账龄余额的合理性和准确性。 ·       To ensure that the paymentprocess is initiated on a timely basis. 严格按照酒店政策执行支付程序 。 ·       To collect and review alldocuments necessary for preparation of the payment run (purchase request,purchase order, receiving record, invoice, etc). Ensure the mathematicalaccuracy, legitimacy and completeness of the transaction before filing them bySupplier name, awaiting payment. 收集并核对所有与付款相关的文件（采购申请单，采购订单，收货记录，发票等），在填写这些文件准备付款之前，核实其计算的准确性，合法性及完整性。 ·       To prepare Payable Vouchersand initiate the payment process in a timely manner. 制作应付款凭证并按时执行付款程序。 ·       To perform all Accounts Payablesub-ledger postings and to verify that Accounts Payable subledger and GeneralLedger balances agree. 负责所有应付款分类账的记录，并核对应付款分类账余额和总账余额是否相符。 ·       To maintain the filing systemfor creditors’ and ensure that on-hand outstanding invoices match with A/Pageing report as per the system. 及时更新债权人的信息，核对现有未付发票金额是否与系统应付款账龄报表金额相符。 ·       To perform monthlyreconciliations between AP sub ledger accounts and supplier statements. 编制月度付款计划，并根据计划做好支付准备。 ·       To print a system generatedpayment summary and ensure the prompt payment of all invoices selected. 在现金支出明细账中记录已支付的支票。 ·       Stamping all documents “paid”once the payment approval process is completed, to prevent the risk of doublepayment in the future. 完成付款批准程序后，在相关付款文件上盖上“已付”印章，以免重付。 ·       To properly monitor theissuance of cheques and the safeguard of any unused cheques. 监督支票的使用和未用支票的安全。 ·       To be ready and responsiblewhen assigned to perform any other duties as designated by higher management. 执行上级领导安排的其他工作和任务。