• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作,以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力
• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
§ 为健身中心的的销售做出贡献
To contribute to the Fitness Center sales
§ 根据顾客意见调查结果,确保所有改进措施贯彻执行
Responds to the results of the ConsumerAudit and ensures that the relevant changes are implemented
§ 负责酒店健身中心的设备维修并确保会员和客人的安全
Responsible for Fitness facility and wellness room formembers and guests
§ 积极报告工作情况并穿着制服佩戴个人名牌
Reports for duty punctually wearing thecorrect uniform and name tag at all times
§ 紧密协助配合健身中心副经理,确保部门的运营流畅
Works in close coordination with the FitnessAssistant Manager to ensure the smoothoperation of the Fitnessfacility and wellness room
§ 负责每日健身中心的运营,维修, 卫生清洁和安全
Responsible for the day-to-dayoperation, maintenance, cleanliness and safety in the Fitness facility and wellnessroom
§ 确保会员及客人在健身中心内穿着正确的健身衣着
Ensures that members and guests use the Fitness facility and wellnessroom wearing the correct attire
§ 负责并实施每日的器械检查并按照酒店的政策/程序进行必要的记录和报告
Conducts a daily check of all exerciseequipment in the Fitnessfacility and wellness room and records the repairs that arenecessary as required by policy and procedures
§ 确保任何时候都至少有一位健身教练在健身中心健身区
Ensures that there is always a minimumof one instructor on duty on the Fitnessfacility and wellness room floor at all times
§ 与会员和客人建立保持良好的关系,积极获取 会员和客人的反馈意见 并及时向健身中心副经理汇报
Maintains close contact withguests/members and communicates feedback from them regarding the operation of theFitness facility and wellnessroom and aerobic room to the FitnessAssistant Manager as required
§ 定时遵循酒店标准实施健身中心的为会员及客人提供的健身评估及再评估
Conducts fitnessevaluation/reassessments for members and guests on a regular basis with regardsto the standards required
§ 遵循酒店的政策和程序为会员及客人进行私人训练
Conducts personal training referencingguidelines under Policies and Procedures
§ 实施参与康体中心每月的各项活动
Conducts monthly fitness center activities
Assists in providing food with qualified sanitation, hygiene and variety.协助员餐厨师长,为员工提供健康/卫生/多种花样的食品。
Assists in making progress on task according to employee suggestion and opinion.协助员餐厨师长,根据员工提出的见意和意见,积极做好改进工作。
Cuts various meats and vegetables as per established specification.根据不同的要求,切配各种肉类和蔬菜。
Cooks foodstuff according to the menu and recipe.根据菜单烹制食品。
Collects supplies from stores and keeps records and accounts.从仓库领取原料并保存好记录。
Organises the storage of dry goods and vegetables.组织干货及蔬菜的储存。
Strictly adheres to food apportionment policy to effectively control costs.严格执行食品分摊政策以控制成本。
Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.严格遵照食品准备及制作方法、分量和装饰的要求,以确保食物是按预先设计而制作的。
Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy.保持厨房的干净整洁及严格遵守酒店的卫生标准。
Maintains the cleanliness of all kitchen equipment at all times.始终保持厨房里所有设备干净整洁。 Reports any malfunction or breakdown of food production machine in a timely manner.
及时报告任何食品加工设备的故障。