§ Ensures the Bakery andPastry Kitchen is managed efficiently and that Company and Hotel Policies &Procedures and minimum Standards are adhered to.
§ Monitors service andBakery and Pastry standards in all Outlets and Banquets.
监控餐饮产品及服务在所有厨房和宴会的质量。
§ Checks incomingingredients, ensuring that all merchandise is in accordance with order sheetsand receiving records.
检查收取的配料,确保所有货品与订购单和收货记录一致。
§ Ensures correcthandling, basic maintenance of machinery and tools in the preparation kitchen.
确保机器及工具的正确操作方法和基本的保养。
§ Ensures orderlyhandling of all raw products and checks that quantities prepared are accordingto Recipes and plate specifications.
确保所有未加工产品的操作和准备数量的检查要与烹饪配方及图版规范一致。
§ Prepares and supervisesdaily mise en place and assures that all sections are supplied with fresh andhigh quality products based on anticipated business levels.
准备及监督每天的餐前准备,以及根据生意预期情况,确保所有部门提供新鲜且高质量的产品。
§ Frequently verifiesthat only fresh products are used in Bakery and Pastry preparation.
频繁地检查新鲜产品在面包房和西点房的准备。
§ Frequently tastesBakery and Pastry products in all Outlets and is demanding and critical instandards and quality.
频繁地品尝面包房和西点房在所有餐厅的产品,且严格苛求地达到标准质量。
§ Encourages the Bakeryand Pastry Team to be creative and support the Food and Beverage Division’smarketing and upselling activities.
鼓励面包房和西点房队伍开拓创新,以及支持餐饮服务部门的市场营销及促销活动。
§ Oversees displays andall Kitchen standards in the retail outlet.
检查产品陈列展示及所有厨房产品在零售部门的标准。
§ Ensures servicesprovided by the Department are always available and are always carried out todefine Standard with the utmost efficiency, consistency and courtesy asdetailed in the Department Operations Manual.
确保服务总能提供并有效,持之以恒地体现标准及谦恭地在部门人员中体现细节。
该职位划归为餐饮部-面销岗位,主要以售卖储值卡及酒店餐饮产品为主,高提成!
§ Establishes and maintains strong relationships withthe established clientele and constantly explores newbusiness opportunities.
建立并维持良好的客户关系并且不断的开发新的生意机会
§ Liaisesand works closely with the related operation departments ensuring guestsrequests and expectations are being met.
与相关的运作部门保持紧密的合作,确保按客人的需要提供准确的服务
§ Handles guest and employee enquiries in a courteousand efficient manner, reporting complaints or problems. If no immediate solution can be found, toensure that the necessary follow-up is conducted in a timely manner.
礼貌和有效率的处理所有客人和内部员工的投诉及询问。如果不能立刻处理该问题或投诉,将确保及时的进行后续跟进工作
§ Maintainspositive guest and colleague interactions with good working relationships.
保持与客户以及同事之间积极良好的工作合作关系
§ Maintainsthe database and assists the Marcom and Sales departments with e-mail blastsfor special promotions and events.
收集更新悦膳卡数据库并与公关部及销售部以邮件形式发送酒店以及中餐厅活动信息
§ Iswell organized by creating separate files for each upcoming event or promotion.
对于每个即将举办的活动或者推广,始终确保销售文件和系统信息的准确性和有效性
§ Maintainscomplete and supported records of all agreements for in-house events.
对于酒店举办的活动保有完整的记录
§ Establishesan efficient trace file to ensure that all business booked is properly tracked.
建立有效的文件管理体系,确保所有的预定能有效的跟进
§ Provides accurate reporting of business booked tothe Assistant Directors of F&B as well as to the outlet managers. Sends outdaily overviews on upcoming events.
要及时把新的预定报告给餐饮副总监及餐厅经理,每天定时发布餐饮预定信息