Job Summary
职位简述
To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.
监督，指导，协助并确保安排给客房服务员和走廊员工的工作任务按度假酒店标准完成。
Key Duties and Responsibilities
主要义务和职责
To report for duty punctually wearing the correct uniform and name tag at all times.
准时报到上班，始终穿着正确的统一着装和佩戴名牌。
To ensure proper grooming always as per company policy.
确保恰当仪表，始终符合公司政策。
To attend daily briefing in selected areas conducted by direct leader
在选定区域出席由直接领导进行的日常通报会。
To champion the company values and objectives such as JDP, MS and Emp. Survey
拥护公司的价值观和目标，如JDP、MS和 Emp. Survey.
Supervise and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
监督和协调所有的员工，确保顾客收到及时、周到的服务，并且所有的营运区域按照酒店标准和程序运营。
Supervise and inspect guest rooms and corridors.
监督和检查客房和走廊区域。
Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards.
监督大清及特殊事物的日常计划安排，确保所有房间和走廊的清洁符合度假酒店标准。
Supervise and reports to the Housekeeping Manager regarding the upkeep of furnishings, facilities, and equipment
监督并汇报有关家具，设施和设备的保养给客房经理。.
Carries out good communication with team members ensuring performance is effectively managed.
团队成员之间进行良好沟通确保实现有效管理。
Attends and supervises that team attends to duty in proper uniform, on time and well groomed
注意和监督团队成员准时上班并穿着适当的制服和有良好的仪表
Attends daily briefing with Housekeeping Manager ensuring a complete understanding of tasks for self and team members.
同部门经理参加每日列会确保对自己和团队成员的工作安排有全面的理解。
Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
确保客房及走廊的清洁和维护达到最高标准。
Supervises usage of guest room supplies and amenities are at a realistic cost.
监控客房备品和易耗品的使用量处于可控成本内。
Supervises that Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel
and guests.
监督和控制客房的管理程序，并根据客人和员工的健康和安全政策进行更新。
Carries out good communication with team members ensuring performance is effectively managed.
与团队成员进行良好的沟通，确保有效管理绩效。
Is fully trained on all Housekeeping tasks and procedures being able to assist utility porters and guest room valets with any requirements
有关客房工作任务和操作程序接受过全面培训，在需要的情况下能够协助物流员和客房服务员。
Has full knowledge of hotel layout of guest rooms, corridors, storage space and back of house areas.
对酒店客房，走廊，仓库和后区的布局有全面的了解。
Ensures all guest requirements are adhered to as per resort standards.
根据度假酒店标准遵循所有顾客要求。
Supervises the cleanliness of back landings and all storage on the guest floor.
监督所有后区和楼层仓库的清洁。
Monitors and maintains the inventory of supplies in the pantries on guest floors.
监督和控制楼层工作间备品的库存。
Supervises training needs within the department and carries out on the job training when required.
监督部门内部的培训需求并在需要时执行在职培训。
Is fully trained on resort emergency procedures and first aid as per resort standards.
按照度假酒店标准接受了酒店应急程序和急救的充分培训。
Supervises and assists in keeping up to date team member records.
监督和协助所有队员的记录保持最近状态。
Communicates and reports correctly all issues, incidents or malfunctions as per resort standards.
根据度假酒店标准正确地记录和传达所有的问题，事件和故障。
Is flexible in working hours and scheduling as per resort requirements.
按照度假酒店要求，工作时间和排班灵活。
Conducting disciplinary action and coaching of colleagues when necessary.
在必要情况下对员工进行纪律处分和书面警告。
Is fully in-charge Guest Room Valet Task allocation.
全面负责客房服务员的工作分配。
Carries out any other job related duties as requested by the resort.
执行度假酒店所要求的任何其他与工作相关的职责。
To assist in documentation of projects such Departmental Meeting, Trainings.
协助编制部门会议，培训等项目文件。
To assist Evening Team Leader in developing GRA’s improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills.
协助下午班主管提高房间清洁、夜床服务的GRA质量改善同时培养优秀的顾客意识技能。
Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per
hotel standards.
协调和管理房间深层清洁和特殊任务的计划安排，确保所有房间和走廊区域符合酒店标准。
