·Prepares, presents and stores appetizers, savories, salads, sandwiches, dressings and sauces  进行开胃菜、小菜、沙拉、三明治、调味品和调味汁的制作、装饰和存储工作。 ·Prepares hot and cold sauces for menu items ensuring quality and consistency  为菜单上的菜目制作冷、热调味汁并确保质量和风格上的一致性。 ·Prepares and stores dishes containing eggs, vegetables, fruit, rice and farinaceous foods and pulses  制作和存储有蛋、蔬菜、水果、大米和谷类、豆类的食品。 ·Prepares and presents poultry and game dishes  制作和存储禽类和野味菜肴。 ·Prepares and presents meat dishes, including meat marinades and carves meats  制作和装饰肉类和鱼类食品，包括腌肉和割肉。 ·Prepares pastries for pate en croute  制作法式糕点。 ·Presents pates and terrines  装饰肝酱和肉酱。 ·Prepare and present dessert for buffets  制作和装饰自助餐甜点。 ·Prepare and presents cold items for buffet  为自助餐制作和装饰冷品。 ·Communicates politely and display courtesy to guests and internal customers  与客人和内部客户礼貌、友好的交流。 ·Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards  指导厨房帮手，包括厨师、厨房服务员和管事的工作。 ·Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information  与上级交流疑难问题，客人或内部客户的意见以及其它相关信息。 ·Establishes and maintains effective employee working relationships  与员工建立并保持良好的工作关系。 ·Attends and participates in daily briefings and other meetings as scheduled  按计划参加并参与每日例会及其它会议。 ·Attends and participates in training sessions as scheduled  按计划参加培训活动。 ·Prepares in advance food, beverage, material and equipment needed for the service  事先准备服务所需的食品、饮料、材料和设备。 ·Cleans and re-sets his/her working area  清洁并整理工作区域。 ·Implements the hotel and department regulations, policies and procedures including but not limited to:  实施酒店和部门的规定、政策和工作程序，包括但不限于：    House Rules and Regulation  酒店的规则和规定  Health and Safety  健康和安全  Grooming  仪表仪容  Quality  质量  Hygiene and Cleanliness   卫生和清洁 ·Performs related duties and special projects as assigned  执行被分派的相关任务和特殊项目。

· 始终以一种友好而乐于助人的方式欢迎所有客人，并愿意去学习及利用每个机会礼貌地称呼客人姓名 · 保证为前台所有员工和新聘员工提供适当的培训 · 根据制定的程序登记并为所有抵达的客人办理入住手续 · 保持对部门标准与程序的熟知 · 落实登记入住、退房离店及客房更换的程序，确保将所有的数据都完整的输入酒店客房管理系统中 · 确保出纳员的票据签发并保证所收现金于每日报表准确无误 · 随时了解财务政策和程序及相关更新内容 · 负责并关注客人对使用商务中心服务的要求 · 了解所有的特别促销计划程序，如季节性产品销售任务，制定个人售卖任务，计划并积极完成 · 关注客人的投诉、来电、所有的需要与请求，如果无法帮助解决则将问题第一时间上报经理 · 落实所有相关工作事项，确保客人离开酒店时，对酒店的服务留下一个美好的印象 · 实施余额审核并井然有序的准备审核的所有工作 · 值夜班时，负责夜审报告，准备晨报所需的报表及必须为离店客人准备好的相关单据，发票会员积分信息等 · 负责对公安住客登记系统的输入及审核，确保PSB系统中的相关数据资料准确无误 · 保持对标准预订程序的深入了解，包括正确使用表格，如何阅读电子邮件、信息以及如何理解预订系统中的有效信息资源 · 保持部门标准的行为并树立良好仪容仪表的典范 · 充满对工作的热诚及对工作的自豪感，确保始终维护前台工作区的整洁 · 努力保持酒店服务的最高标准，尤其关注集团忠诚项目计划成员及其他重要贵宾 · 帮助培训新员工及其他被分配的工作任务 · 完成其他被分配的职责和培训，让自己成为一名考虑周全、对团队积极奉献的万达安柏&安悦酒店团队成员 · 值夜班时控制并调整酒店大堂,办公室以及前台商务中心照明亮度，以节约能源消耗，同时关闭不需使用的电脑 · 每日检查和确保所有当日达到客人的房间和欢迎物品，在客人入住的时候亲切欢迎客人 · 负责VIP客人的接待工作，查看当日预抵VIP及OTA客人，提前联系客人了解行程喜好，提前排房，下水果单，检查房间，到店后引领接待客人，入住后及时关注服务 · 每日关注3名携程优质客户，并追踪入住满意度 · 监督前台退房询问客人满意度，并向OTA客人介绍好评 · 督促前台员工每天完成OTA好评及万悦会卡售卖 · 督促前台员工每人每月需完成5条OTA第三方点名好评 · 根据部门下发的季节性产品销售任务，有计划的积极完成 · 中班致电询问客人房间入住满意度及是否需要提前准备账单发票，提高退房效率。 · 熟悉所有推广的程序，比如，季节性产品推广，会员招募计划，酒店集团的忠诚计划。 · 每天检查前台公共区域卫生（复印机室，前厅部办公室，前台台面，地面） · 处理客人投诉，关注宾客入住体验

岗位职责 1.保证酒店内所有人员的人身安全和财产安全，确保酒店安全的经营环境。 2.遵循所有安全政策和方针，确保每位保安人员明确其工作职责。 3.做好酒店员工的安全培训。 4.巡视所有区域并做好详细记录，避免安全事故发生。 5.健全安全和消防条例；完成材料的收集和档案整理工作。 6.对安全消防各类设施、设备、器材等进行检查、维护、保养。 7.配合当地公安部门的工作，一旦发生问题要协助调查。 岗位要求 1.中专以上学历或具有同等学历。 2.有同档酒店保安工作3年以上经验，接受过酒店保安培训，有一定的管理经验。 3.具有一定的文字功底，有简单的英语对话能力。 4.熟悉有关安全保卫工作知识，有较强理解与判断能力，头脑清醒，办事敏捷，具有语言组织能力，善表达。 补充说明：有夜班

Financial Returns 财务回报： ·Works with superiors in the preparation and management of the department’s budget and is aware of financial targets   协同上级准备和管理部门预算，了解财务目标 ·Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.  处理酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 ·Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.  对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约。 ·Participates in Hotel Energy Conservation Program.  参加酒店节能计划 ·Attends to all work requests and repairs and maintenance works  处理所有工作请求和检修工作 ·Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems.  为各类工程设备、机房和系统的全部检修和保养提供专业知识 ·Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV,  fire lives and safety equipment & system.  负责各类设备的检修和相关服务，如，洗衣设备、厨房设备、加热设备、通风和空调设备、包括发动机、泵、风扇、水处理装置、污水处理装置和发电机、电灯和供电、CCTV、电话、电视、消防、生命与安全设备和系统。 ·Prepare spare parts lists for engineering requirements.  根据工程要求准备零部件清单 ·Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those.  准备详细的年度维护计划和每个项目对应的定期维护要求 ·Prepares monthly Maintenance Status Report.  准备每月的维修进度报告 People 员工团队： ·Works with Superior and Human Resources department to ensure the departmental performance of staff is productive. Duties include:  与上级和人力资源部一起，确保部门员工的工作绩效和生产力。职责包括：   Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member   根据部门标准和程序实施工作培训，并记录每个员工的进展情况   Trains and develops the assigned Employees in order to improve their skills and quality of work.   培训和发展指定的员工，以提高他们的工作技能和质量。   Provide input for probation and formal performance appraisal discussions in line with company guidelines   根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见   Ensure new staff attend Corporate Orientation within first month of hire   确保新员工在聘用后第一个月内参加公司的入职培训    Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance   对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分，提供有建设性的反馈意见，以改善工作绩效 ·Ensures that house rules are followed and obeyed.  确保遵守和奉行内部的规定。 ·Ensures punctual attendance and adherence to duty schedules by all subordinate staff.  确保所有下属员工准时出席和遵守工作日程表。 ·Ensures that personal grooming and hygiene standards are being observed. Do spot checks in the morning.  确保遵守个人仪容和卫生标准。在早晨进行抽查。 ·Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time.  确保所有下属员工遵守不定时发布的工程标准和程序。 ·Is responsible issuing warnings to his subordinates for infringements of Hotel Rules and Regulations.  负责向下属发布违反酒店规则和规定的警告 Guest Experience 宾客体验： ·Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas.  与相关部门协调PM/PMM/FPMM日程安排和各个领域的工作 ·Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior.  必要时或在上级的指导下与酒店客人和外部承包商沟通和合作。 ·Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.  必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务。   Responsible Business 企业责任： ·Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same  展示对IHG个人防护装备（PPE）政策与程序的认识，确保安全地实施所有的程序并符合PPE指导准则，并确保你的直接下属同样如此。 ·Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures  具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 ·Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly  熟悉物业安全、急救和消防及应急程序，安全、合理地操作设备 ·Initiate action to correct a hazardous situation and notify supervisors of potential dangers  主动采取行动纠正有潜在危险的情形，并将潜在危险通知主管 ·Log security incidents and accidents in accordance with hotel requirements  根据酒店要求记录安全事件和事故 ·Carries out regular fire alarm test.  .  定期实施火灾报警检测 ·Ensures that the workshop and related areas are kept in a clean and tidy condition.  确保工作场所及相关区域保持干净和整洁。 ·Complies with Hotel's Health, Safety & Hygiene Policy..  遵守酒店的健康、安全和卫生政策。 ·Perform other duties as assigned by superior.  履行上级分派的其他职责。

·In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known   在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求。 ·During the shift, oversees the preparation of kitchen equipment for use  在当班期间管理厨房设备使用前的准备工作。 ·Supervises the receiving and storage of kitchen goods  负责接收和存储厨房物品的管理工作。 ·Supervises the cleaning and storage of kitchen equipment  监督厨房设备的清洁和存放。 ·Supervises the cleaning of the premises  监督厨房的清洁工作。 ·Supervises the removal of waste  管理废品的清除。 ·Supervises the handling of kitchen linen  监督厨房布巾的处理工作。 ·Supervises the cleaning of an hygienic kitchen  监督厨房的卫生。 ·Engages in and supervises the cleaning of kitchen and equipment  参与监督清洁厨房和设备的工作。 ·Maintains high levels of personal hygiene for self and enforces hygiene standards for team   保持高度的个人卫生并在小组中执行卫生标准。 ·Supervises all functions of the Stewarding operation to achieve the optimum departmental costs  监督管事部的各项职责，使部门成本控制到最低。 ·Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation  监督管事部的各方面职责，使满意度达到最高水平。 ·Establishes and maintains effective employee and inter-departmental working relationships  与员工和酒店其它部门建立并保持积极的工作关系。 ·Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees.   协助管事部经理制定培训方案，按照洲际酒店集团的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。 ·Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies   协助管事部经理设定管事部的目标和制定策略，程序和规定。 ·Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment  协助确定库存的最多和最少量，控制所有材料和设备的标准存货量。 ·Supervises the counting of inventories in coordination with employees of the accounting division  与会计部门员工一起監督盘点库存。 ·Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs   联系工程部员工安排预防性的维护维修。 ·Works with Supervisor in manpower planning and management needs  和上级领导一起进行人力规划和管理需求。 ·Works with Supervisor in the preparation and management of the Department’s budget  和上级领导一起编制和管理部门预算。

·Responsible for the safety and security of guests, employees and establishment needs  负责酒店宾客、员工及设施的安全保卫工作 ·Report to Manager all hotel property deficiencies and safety or security hazards  向经理汇报酒店所有的财产损坏和安全危险问题 ·Initiate action to improve a hazardous situation immediately  采取行动以便迅速处理危急情况 ·Implement procedures for security and emergency incidents  执行安全和紧急事件处理程序 ·In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan  发生火灾时，应熟知并按照酒店应急事件处理要求进行工作 ·Be familiar with location of fire alarms and fire fighting equipment  熟悉消防报警及灭火器材的位置 ·Maintain the security system  维护酒店安全系统 ·Monitor staff clocking on and off duty  监督员工上下班考勤 ·Allocate staff locker keys as necessary  必要时分发员工储物柜钥匙 ·Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies  抽查话务室、宴会厅、工程部、餐具储物间、客房部的钥匙登记记录，确保酒店的钥匙控制制度得以遵守并报告违背制度要求的情况 ·Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas  24小时监督客人经常光临及所有工作区域的安全状况 ·Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings  监督闭路监视系统并通知巡逻保安人员异常情况 ·Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty  定期检查火灾盘，消防水带的出水口和防火间隔等消防灭火器材及其他安全设备，确保其处于良好的工作状态，并向保安部经理汇报失效设备 ·Ensure hotel alarm system is in good working order  确保酒店报警系统的正常工作 ·Maintain a good working knowledge  保持良好的业务知识 ·Maintain a daily log of incidents  保留事故记录日志 ·Conduct regular locker checks in line with Human Resources  按照酒店制度要求定期检查员工储物柜 ·Check all packages and passes of employees entering and leaving the building  检查出入酒店员工的随身携带物品 ·Carry out monthly fire inspections  每月进行消防检查 ·Maintain a good knowledge of the liquor act and criminal code  掌握有关酗酒及犯罪管理条理 ·Prevent gambling on hotel premises   禁止在酒店内赌博行为   ·Prevent Sabotage of hotel premises   禁止毁坏酒店设施的行为 ·Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended  确保所有未被使用的电源插座、冰箱、厨柜等的安全 ·Ensure no undesirables loiter in or around the hotel premises  确保不受欢迎的人员不在酒店内或酒店周围出现 ·Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed  确保裝卸区无障碍，未经批准的车辆不得入内 ·Coordinate functions with other security staff or Police and other government Securities and promote good will with them     与其他保安人员或警方或政府其它安保部门协调工作，并与其建立良好关系 ·Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken  执行酒店的各项规章制度，并向上级领导和财务及业务支持经理提出改进建议 ·Be correct, secure and courteous in handling any disciplinary or criminal case    正确、安全、礼貌地处理各类违规及犯罪案件 ·Be alert for any unusual packages, guests or vehicles and advise superior of same   对于异常的行李、客人或车辆保持高度警惕，并向上级领导汇报相关情况 ·Be thoroughly familiar of the property layout, design, entry and exit points  熟悉酒店布局、设计及出入口的情况 ·Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares   按照指示对酒店重要客人及重要官员提供护卫，保证大堂及其他繁杂区域的正常秩序 ·Ensure that the safety control office is never left unattended  确保安全控制办公室无缺岗情况 ·Provide escort duty for money transfers to the General Cashier’s office or bank as required   按照要求对酒店与银行之间的现金转移提供护卫

Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行 : Bedroom service  卧室服务 Bathroom service  卫生间服务 Valet service  洗衣服务 Cleaning service  清洁服务 Linen maintenance  布草维护 Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 Maintain a current and thorough knowledge of all housekeeping systems 对客房部所有系统有最新和完整的知识。 Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 Distribution and collection of keys 分发和收集钥匙。 Management of all incoming and outgoing calls 管理所有的呼入和呼出电话。 Solve employee grievances 解决员工受到的不公正待遇问题。 Perform Room allocations 分配客房 Perform Room inspections 检查客房 Prioritise arrival rooms 排列抵店客人客房的优先顺序。 Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。 Ensure guest valet is processed and delivered in a timely manne 确保及时为客人提供洗衣服务并送还。 Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 Manage all special requests made by guests 处理客人所有的特殊要求。 Ensure consistency within the department 确保部门内工作的一致性。 Management of lost property for the hotel 管理酒店的遗失财物。 Ensure you have complete knowledge of room types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 Manage storage areas 管理仓库 Maintain adequate stock levels 保存充足的用品存货。 Complete stock takes as required 按要求完成库存盘点工作。 Maintain stock levels 维持存货水平 Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求。 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 Works with Superior Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。

岗位职责 -对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。 -掌握所辖客房的状况。 -检查客房部的设施和管理，抽查本部门工作质量及工作效率。 -负责对部门的工作策划，督导，与本部门的财政预算。 -熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。

岗位职责： 1.负责消防系统的值机、巡视、测试，发现系统问题后报工程部维修，确保设备设施的运行处于良好的状态。 2.对社区内部区域，包括重点防火部位进行巡视、检查并做好工作记录。 3.负责监控社区各区域，发现可疑情况立刻跟踪监控、录像并及时通报相关人员。 4.对社区火情、警情、居民呼救等异常信号予以迅速反应，奔赴现场处理问题。 5.对施工现场进行消防安全检查，确保施工现场消防措施符合安全标准。 6.完成领导交办的其它工作。 任职要求： 1.教育背景要求：中专及以上。 2.工作历练要求：退伍军人、消防兵优先。  3.资格证书要求：中级消防设施操作员。  4.试用期结束前须具备AHA急救证书。  5.能力要求：坚忍不拔，敬业奉献，有持续学习能力，有较强的服务意识，责任心强，安全意识强。  6.其它要求：热情、真诚、耐心，有亲和力，具备良好的礼仪规范，较好的身体素质。

岗位职责： 1、做好前厅部各项统计工作，掌握和预测房间出租情况、订房情况及客人到店和离店情况，密切关注客情，保证前厅各点位提供高效、优质的服务。 2、跟进前厅部的客房销售实施情况，为客人提供各种综合服务，收集、处理和传递有关经营信息，接待客人，控制客房状况等工作的正常进行。 3、检查、指导前厅部员工及其工作表现，保证酒店及部门规章制度和服务质量标准得到执行，确保前厅部各项工作正常运转。 4、密切保持与客人的联系，向客人征求意见，了解情况，及时反馈，并定期提出有关接待服务工作的改进意见，供酒店参考决策。 5、负责前台缺编后的补位工作，协助前台办理入住、换续房、退房和账务纠纷等服务跟进工作。 岗位要求： 1、26-35岁；大专以上学历 2、中端连锁酒店2年以上工作经验，有一定的酒店管理基础，能处理宾客投诉和突发事件。 工作地址：重庆市渝中区朝天门街道长江滨江路80号（金科圣嘉酒店/湖广会馆店）